Hotell i Dallas nära Northeast Dallas

The food was good with a nice selection of options. The dining room staff were very attentive. The room was sparse. There was only one chair at a desk. The bed was lumpy. The ice machines are located on "even" floors, of course my room was on an "odd". Floor so my choice was to use a drink machine if I wanted a cold drink.

Despite calling ahead to confirm my reservation, my non-smoking room was not available upon check-in. I left the hotel to stay at a different hotel for the first night of my reservation, and hotel management refused to refund my first night. I was told that a supervisor would call me back, but three days later, I have not received a call back and my calls have not been returned.

Staff was courteous. Quiet atmosphere.It was clean and the air condition worked well. Rooms need to be updated. The bed skirt was stained. Decor outdated. Good location. Charging a fee for wi fi is ridiculous .Room rate was high considering room was outdated.

Room not clean, breakfast bad

Location No clean towels available. Rude staff. Loud barking next door. I asked to b moved 4 days straight....

room size the manager was rude,,

I like the location and the low price Staff was rude my deposit wasn't given to me they said they had no cash it was a 100 dollar deposit honestly I know it's not the Hilton but still this hotel has the worst customer service I have ever seen.

Not much to lookb fowrd

Location Came down around 4am and saw someone at the lobby asking me for money. Very Scary...No threat. Thank God

Location The hotel smelled old and smelled like someone was smoking weed the whole time we were there. Walls were thin and the sheets were dirty.

I did like the room and the air conditioning was good Started small issues like not informed smoke free hotel, but then my dog was out and found a needle in the courtyard, I had a random couple trying to get in my room all night and morning, I was not given my wake up call. When I told hotel they laughed

Close to interstate People at front door drinking and put smoking,smell from lobby to room,no face towels,even upon request.room smell and was greeted by mouse/rat first thing in the morning... No compensation accept thanks for stopping by.

Nothing I booked my stay online but when I got there my room was not available. I was also charged twice for my stay. Very upset.

The room they gave us was not cleaned, but they were out of rooms. The front desk girl called the manager and he told her to refund our money since they couldn't find a room in different sites. The front desk girl felt bad and gave us a single bed. Roaches in the room. Irresponsible staff. Worst experience I have ever had.

Nothing Cockroaches everywhere. No plates, silverware, cooking pans and utensils, cups, ashtray, kitchen towels and washcloths, and the refrigerator did not work. I had to go downstairs and carry all of that to my own room despite a recent stroke. Staff is awful

The staff at the front desk. Location was excellent for my needs. I don't know if other rooms were like mine, but mine had serious plumbing (drainage) issues. Mattresses very lumpy, need to be replaced. Roaches in the room. Disappointing for Holiday Inn Exp--makes me reticent to try them again. More like 1-1/2 stars.