Hotell i Dallas nära Northeast Dallas

Despite calling ahead to confirm my reservation, my non-smoking room was not available upon check-in. I left the hotel to stay at a different hotel for the first night of my reservation, and hotel management refused to refund my first night. I was told that a supervisor would call me back, but three days later, I have not received a call back and my calls have not been returned.

Staff was very nice. One particular name that stands out is Andre. Air conditioning worked poorly. I nearly pulled the handle off the wall while turning off the water in the shower. The light was so dIm upon entering the room I had to turn on my phone's flashlight to see into closet. This one isn't that bad but I do not like having to travel to another floor to get ice.

The food was good with a nice selection of options. The dining room staff were very attentive. The room was sparse. There was only one chair at a desk. The bed was lumpy. The ice machines are located on "even" floors, of course my room was on an "odd". Floor so my choice was to use a drink machine if I wanted a cold drink.

location i booked the room at 91 dollars but it cost me 109 dollars plus taxes

Not much to lookb fowrd

I like the location and the low price Staff was rude my deposit wasn't given to me they said they had no cash it was a 100 dollar deposit honestly I know it's not the Hilton but still this hotel has the worst customer service I have ever seen.

I did like the room and the air conditioning was good Started small issues like not informed smoke free hotel, but then my dog was out and found a needle in the courtyard, I had a random couple trying to get in my room all night and morning, I was not given my wake up call. When I told hotel they laughed

The room they gave us was not cleaned, but they were out of rooms. The front desk girl called the manager and he told her to refund our money since they couldn't find a room in different sites. The front desk girl felt bad and gave us a single bed. Roaches in the room. Irresponsible staff. Worst experience I have ever had.

Location Came down around 4am and saw someone at the lobby asking me for money. Very Scary...No threat. Thank God

I cancelled as soon as i got there bc this is a masty hotel and not like pics on internet I cancelled as soon as i got there bc this is a masty hotel and not like pics on internet

The fancy pictures trick me, it wasnt that nice. It may looks nice but when I got there it wasnt look like what they advertise. They are not too sincere doing business. I booked non-smoking but there are ash trays in the room and the oom smell horrible smoke oder. The fancy pictures trick me, it wasnt that nice. It may looks nice but when I got there it wasnt look like what they advertise. They are not too sincere doing business. I booked non-smoking but there are ash trays in the room and the oom smell horrible smoke oder.

Nothing I didn't like anything about this hotel. It's in a great location right off highway 635! The room wasn't clean the phone line was cut in the room the.The hotel had a bad cigarette odor and body odor and,roaches.The staff was rude and unhelpful, with anything.This site won't let me change all starts to one,I wish I didn't have to give a star cause;don't deserve any stars!