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Friendly staff. Clean rooms. 2 minutes from airport. No complaints
I HAD TO RE CLEAN MY BATHROOM AND THE AIR DID NOT WORK PROPERLY. I did not go to the front desk because for me it was OK. Not a fan of the air. But it was a hot night. The fan served its purpose
Overall it was a bad hotel. They are renovating and I'm sure more improvements will come. The staff were really good. Many restaurants are only a few miles away. As well as shopping. For the money you pay the value is good. The room was small but you are there to sleep. Slight musty smell in the room but it went away after running the air conditioning.
Staff was friendly and rooms were nice and clean.
Dirty wash cloth hanging in shower Empty food containers under bed skirt
I love how this place covers everything for you in an affordable way. It's location isn't great - through no fault of its own - but they make up for it with in house food, shuttles and more. I would definitely recommend it! Can't forget the staff either, they've been super friendly and kind. When we got off our cruise several hours early they let us check in early and ensured we were comfortable. The food here is also really good, so overall a wonderful stay. There's no sidewalks in the area really, so if you travel by shuttle and/or don't have a reliable mode of transportation you may have trouble getting around on foot. Thankfully the Hyatt has you covered with shuttles!
Me gusta lo cerca que está del aeropuerto No me gusta que estaba en construcción y no estaba notificado solo servía un ascensor el polvo en la habitación era demasiado tuve problemas para que la recepcionista entendiera que había prepagado mi estadía
Room was clean, Check in was efficient, easy access to and from location.
Great location to restaurants and shopping centers Not the cleanest room I've stayed in
Pool and hot tub were dirty and closed in the middle of summer. They were doing renovations but didn't specify that when I booked it. The lobby was dirty because of that.
This hotel is very clean, nice room, great service. When I booked the room the price was better than surrounding hotels.
We stay here 4 times a year. Always clean. Staff very accomodating. Breakfast is good.
Great and clean hotel to stay in and relatively new. Friendly staff, good hot breakfast in a nice seatin area. The room was clean and the bed was comfy. However, the 'deluxe' bedding didn't quite measure up.
we stayed here on the way to WDW/orlando. got one of the 2 bedroom units for our group of 5. great property; very friendly staff. we walked next door to longhorn for dinner, which was also quite good. the breakfast the next morning was much better than i expected it would be. we really enjoyed our stay here.
I would go back very soon. The people that work there were very nice and helpful. The women that take care of the breakfast is very polite.
My stay here was an enjoyable experience. I especially liked the complimentary meals: a full hot/cold breakfast and early evening reception (actually dinner) with meat, salads, beer and wine. What a treat! The staff was helpful and friendly. The rooms were clean well equipped.
My family was together for a wedding, and we needed a room large enough to accomodate everyone. The price was reasonable, and the rooms were wonderful. The beds were comfortable, and little extras like feather pillows, a gas log fireplace, and a welcome basket made it more comfortable than most 5-star places I've stayed. The free breakfast buffet and dinners were great, and the staff was so kind and accomodating. They really went the extra mile to make our stay comfortable (and memorable). I would definitely stay here again!
All of the staff here were very friendly and helpful, especially the evening front desk ladies and the breakfast employees. The food was good and the room was very comfortable. We had the pool to ourselves most of the week and we really enjoyed sitting out by the firepit in the evenings and visiting with family. We will be back.
This Residence Inn gave me the most enjoyable stay I have ever experienced in a hotel. The Manager gave us the most accommodated feeling I've ever had in a hotel. Also a special commendation for the hostess who served at the Breakfest Bar. The Room was excellent, the breakfest great, and the grill by the pool special.
This hotel was very clean inside and out. No dust/mold/unpleasant odors etc. Beds were comfy. I was so surprised at how spacious our room was. I was more of a square shape vs the skinny long rooms with stuff packed in there at most hotels. The breakfast was absolutlet delicious! The first day the had southwestern omlettes that were really good along with all other kinds of breakfast foods. My daughter loved the waffle station where you made your own waffles and they also had fun toppings like whip cream, chocolate and cinnamon syrup. I also want to rave on the staff. Everyone washi friendly. Even the people sweeping up trash we nice and did not seem miserable. Was close to a lot of restaurants and close to the Jacksonville zoo. I would recommend the hotel to others and plan on staying here again on our next trip to Jacksonville No negetivity comments.
The beds were comfortable. Shortly after arriving to our room, another guest entered our room with a different key. Once we had our keys rekeyed we weren't able to enter our room. The only item in our bathroom was a bar of soap. Also, our coffee was lukewarm in the morning. This was the worst experience with Hampton Inn Hotels. I expect better of this usually higher quality chain.
Great location right near the airport and no charge for pets. Room was comfortable. There were a bunch a people who seemed to be living at the hotel. They were a bit questionable. Also didn't like that the pool was closed.
Big room, good price. Toilet kept running. Smoke detector began chirping at 5 am and front desk person told me there was nothing he could do. I had to climb on a chair at 530 and take the battery out. 0945 housekeeping banging on door to inquire if I was staying another night. Smelled horrible outside and so many people hanging out. Like a flop house. Manager apologized but no offer for a free night or any compensation. I will be calling corporate. I will not come back.
This hotel is an example of how excellent management and staff determine the excellence of a hotel and the difference between mediocre and outstanding.The managers and the staff were the best I have ever seen .They were very attentive,friendly and professional.When you see the managers running a hotel like the way those two men do,you feel relief knowing that every little thing is gonna be alright.
Some of the pictures were extremely deceiving. The breakfast didn't serve any sort of protein our whatsoever. Though most of the staff was very helpful, there was that one who you really needed to do her job and didn't do anything to help.
Hotel was very clean and quiet.. The rooms was also spacey with a family of 5
It was close to the beach It stinks of mold and mildew. Made me sick.
For the price it was a decent hotel, with good amenities, in a good area, close by restaurants. The staff was very nice. Twice I found vomit outside on the walkways that wasn't cleaned up for quite some time and there were men drinking in the pool. I felt uncomfortable taking my son for a swim around that. I'm not a fan of men when they are drunk. I wish there was a no alcohol at the pool policy.
Absolutely nothing. The room was dirty, smelled bad, the bed had a huge dip in it. I was awoken several times by children running around screaming, their parents were yelling loudly at them. This went on for over an hour. The location is extremely sketchy, at one point I witnessed a man changing his clothes out in the open. The proximity to the airport didn't make up for how truly awful this hotel was.