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I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
The air condition noise is kind loud.
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
Great area within walking distance to lots of entertainment. Great staff that was very helpful and attentive. No complaints.
lcotions . i have used booking.com so many time but when i arrivel at the hotel the resonpsit till me to paid text whihc 18% it's specit preice what i was booking form your site so i'm ashing why you do not add befor i make rersations , i thanks that you we loes coumter beacues of that .many thanks for booking.com . i well all way used you site . best regards ghazi jum almehza
Lobby and elevators smelled of mold.
The room was nice. Service was horrendous... just shockingly bad all the way... from the time we checked in... whoever is the GM of this hotel should be ashamed. Expect much more of a Marriott chain.
Very well trained and friendly staff. Hard Rock Cafe next door. Expensive taxi fares from touts at the hotel entrance. Double the normal price.
Bed is comfort,seaview,the hotel employee is good No
the kid,s swimming pool
Cleanliness,staff management,breakfast,friendly personnel Excellent +++++
The hotel was a complete dump. The front desk staff was rude. They want a $2000 baht cash deposit For I don't know what. You can't wreck the place anymore. The rooms smelled like mildew. The bathrooms were worse than a hostel. The pool is a joke. Breakfast is disgusting. No elavator. 2 miles from town unless you walk into the Hilton and take a shuttle to the pool which is across the street from the beach. Spend the money you are going to waste on cabs and stay somewhere else or you are completely wasting your money. We checked into the Grand Sunset Resort after the first night and it was amazing.
The hotel staff particularly Reception staff are very friendly and help-ful.Buffet Breakfast spread is good.Hotel situated close to Patang beach and Banga road and choice of eateries close by. Hotel design looks impressive and futuristic but the rooms are small and not well appointed.There is little place for placing our luggage and belongings,The cots and beds are just adequqte and not to our liking.Rooms decor and furnishing lacks cosyness and the feeling of intimacy.
rooms, staff, free wi-fi no fitness gym, no parking, not good breakfest
Lovely stay at APK.Clean modern room.10 Min walk to beach.5 Min walk to Mall.2 Min walk to Banglo Road.Friendly staff and lovely breakfast.Would def recommend.
Recommend for couple stayer not for family. good location to everywhere. Staff not very friendly. I am hearig impaired person and staff should practise english more often. and swimming pool water not 100% clean. should provide cleanliness at the swimming pool.
The room was clean and large. The breakfast spread was reasonable. The hotel is within close proximity of the points of interest in Patong. The reception staff were helpful and very friendly. There was work going on in the next building and unfortunately the work starts rather early in the morning. Hence, not able to sleep in as the noise from the work is disruptive.
Good location, close to beaches and shops. A decent breakfast and very obliging staff.
It was ok but not satisfied. The staffs were not kind. If u want "resort" for rest, i don't recommand patong beach. Unkind, unfriendly and unhappy staffs. Cleaness of room is ok but toilet was not clean
Very good location (100m to Bangla and Jungceylon, 300m to Patong beach), new rooms, friendly stuff Everything is ok
Discountbooking for new hotel. Room in unfinished annex-building. Not all in room was working proper. Room was in a new annex-building that was not finsihed yet. I was probably first user of room. Shower was hanging at 2.30 m high standing vertically. Few other small items were not finished in the room.