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The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
The air condition noise is kind loud.
First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
privacy cost of food & drink
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
the chikingout is not fliksabul
The room are nice. The main swimming pool is very nice ! You can't come with guest...
Staff very friendly, huge room and bath, very clean good value
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
3 big swimming pools all around the resort, so each one is not very busy...
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
Convenience Reception desk staff service
it was modern and close to the night live it was still new and well looked after, modern and really neat
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
Very nice hotel
Friendly stuff, pool
The breakfast was fantastic and the stay was comfortable
The design of the room, the big size of the reception, the ease of use is very good in the rooms, the swimming pool.
Hotel is quite noisy and cleanliness of the room could be improved
Location was perfect, not too far from the hussle and bussle if you want it and nice and quiet. I think the mini bar was complimentary? clarification in the room would have been useful.
Very quiet and relaxing. Reasonable sea view from balcony. Can't think of anything.
Great location - it is in Nap Padong but tucked away a little from the usual craziness of the Soi Bangla. If you want the craziness, walk for 5 mins. Also at 2 mins walk you have the beach which is gorgeous and less crowded than the beach area close to bangla soi Actually there is nothing that we didn't like
Location close but quiet. Beautiful hotel and I will stay again most definitely. Highly recommend it to anyone. This was not a major issue but I certainly think it will benefit the hotel further is to have more English speaking staff as it was difficult at times to communicate our needs to them.
We liked the breakfast and the pool. The hotel claimed we needed to pay more at check in. Changed that price twice while checking in. Switch and bait. The staff spoke poor English. The bathroom shower did not drain, but did run all over the bathroom floor.
great staff not yet 100% finished
Twice, during our stay we recieved very poor attitude from the staff. The reason for this attitude was - as we were told by one of the staff - "you booked your reservation via the internet and it was a cheap rate". I have to say that the hotel staff were ok "according to the book". Leagally - I have nothing to say. But with this kind of attitude - I will not go there again.
Cleanliness,staff management,breakfast,friendly personnel Excellent +++++
the kid,s swimming pool
Very well trained and friendly staff. Hard Rock Cafe next door. Expensive taxi fares from touts at the hotel entrance. Double the normal price.
lcotions . i have used booking.com so many time but when i arrivel at the hotel the resonpsit till me to paid text whihc 18% it's specit preice what i was booking form your site so i'm ashing why you do not add befor i make rersations , i thanks that you we loes coumter beacues of that .many thanks for booking.com . i well all way used you site . best regards ghazi jum almehza
The room was nice. Service was horrendous... just shockingly bad all the way... from the time we checked in... whoever is the GM of this hotel should be ashamed. Expect much more of a Marriott chain.
Great area within walking distance to lots of entertainment. Great staff that was very helpful and attentive. No complaints.
Lobby and elevators smelled of mold.
Bed is comfort,seaview,the hotel employee is good No
The hotel was a complete dump. The front desk staff was rude. They want a $2000 baht cash deposit For I don't know what. You can't wreck the place anymore. The rooms smelled like mildew. The bathrooms were worse than a hostel. The pool is a joke. Breakfast is disgusting. No elavator. 2 miles from town unless you walk into the Hilton and take a shuttle to the pool which is across the street from the beach. Spend the money you are going to waste on cabs and stay somewhere else or you are completely wasting your money. We checked into the Grand Sunset Resort after the first night and it was amazing.
Hotellet var mycket fint och lyxit. Priset var mycket bra. Personalen var mycket gastvanliga, glada, trevliga och forsokte alltid att tillmotesga vara onskemal. Hotellet ar fortfarande under uppbyggnad och reparationer. Ibland mycket ljud under tidiga timmar om man har lagt sig sent. Hotellet ligger lite for langt fran stranden men det har funnits mojlighet till transfer till stranden via hotellet.
Hotellet är ny öppnat. Jag tycker att hotellet var snygg, ren och modernt. Tyckte att inredningen var fint och min vistelse var utmärkt. Vi hade rummet intill poolen. Bara att öppna terassdörren och hoppa in i poolen. Frukosten som ingick i priset var god. Frukostbuffé med mycket valmöjligheter. Gott och passade både oss vuxna men även mina barn. Personalen på hotellet var trevliga, gästvänliga och alltid hjälpsamma vid minsta problem. Rekomenderar verkligen detta hotell till både barnfamiljer och endast vuxna. Eftersom hotellet var nyöppnat fanns vissa saker som inte fungerade men det blev snabbt åtgärdat så fort man sa ifrån. Så detta är väl inte riktigt ett problem. En sak som jag inte tyckte om var att de borrade/spikade tidigt på morgonen men detta hade vi också överseende med eftersom de skulle ställa i ordning alla rum inför nyårsafton.
loved the pool and breakfast bar
This is the second time I have stayed a Banthai Beach Resort and love everything about this hotel. The staff are exceptional as is the presentation and ambience. Can thoroughly recommend it.
The rooms were beautiful, the pool bar staff fantastic and the spa facilities excellent
buffett breakdast, yellow towels, proximity to patong beach. gym, T.V reception was very poor for that standard of hotel.
the facilities and the location of the hotel is great! i think the service is quite poor, a lot to be improved.
Great location right in the mix of things, clean modern rooms, helpful staff & great cocktails from the poolbar!!
The breakfast was the best, so many fresh juces, good location just on the beach
Limited room service menu. misleading hotel description- spa is actually not part of the hotel. Having to go out for meals
Staff and location were excellent. Rooms and facilities were clean and well presented
The convenience to the beach, shops and night spots . It could be quite noisy late at night - the staff did not have sufficient understanding of English which became a little frustrating at times, but they were always friendly.