Holiday Inn London - West

Staff were extremely friendly. Location is not the best but it is fairly close to a subway station. Room size and facilities above average (was nice to have a fitness room even if small). Food and breakfast also was good. Nice gesture to kids with the bracelet, that allows them to get 3 treats for free of charge. Also, you don't pay for them during dinner or breakfast.

1. Acoustics is terrible. The wooded floors guarantees you will hear steps of every one in the corridor, but also those in the neighboring rooms (from all directions). Also acoustic isolation between rooms is very bad too, you can easily hear somebody talking or walking. 2. There are 2 lifts, and 1 of the 2 was broken the whole 4 and a half days we stayed. It is a 7 story hotel with many tourist groups, so was a disaster (we had the buggy, otherwise, would not wait such a queue)

It was in a good location.

The staff was neither helpful or polite. The receptionist in particular did not bother to talk to me much when I checked in.

Nothing

Staff