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The location is very convenient. Room is clean and comfortable. Hotel should provide local tourist map to the guests. We like to use public transportation to go around, if hotel can provide information in English, like where to go, how to reach center by bus/tram... it will help guests a lot.
Hotel was comfortable, quiet, and in general what I was looking for Very expensive bar
They did not clean my room and and were charging me extra money for breakfast and then after talking to the manager they took if off but wasted 45 min and they knew that i never had breakfast
communication possibilities. upkeep of hotel needs to be reviewed.
Relaxed atmosphere. good service, well done to the staff. Breakfast should be included in the room price. charging 16.60 euro for a basic breakfast is outrageous.
The hotel has a very nice environment and very close to bus station!
Breakfast price (32 euro pp) much too high
It was close to where I needed to be The internet did not work, the parking outside had to be paid in cash, the rooms were dirty, the breakfast was not included in an expensive room rate and costs an additional 16 euros!
Convient location, with the services I require.
Ease of access to Duesseldorf and Kaarst (where we met friends) The airconditioning didn't work. I also had problems with the car parking ticket that I bought on arrival.
The rooms and bar area were well designed. The staff were rude, and unhelpful, especially when I arrived at Midnight and was hoping to get something to eat, and was told no food was available, only peanuts! On checking in the receptionist entered my credit card details wrong into the system ( which I admit is a simple mistake) but this caused a lot of problems with my credit card that had a knock on effect when I was trying to check out, causing a long delay which nearly resulted in me missing my plane! When I checked in the taxi driver dropped my bags onto the porters trolley but once I was checked in the receptionist turned his back on me and I was left to deal with my bags myself.The coffee machine in my room didn't work, and there was a lot of maintenance work going on in the hotel which was very noisy and woke me and my colleagues up. I am not normally someone who complains but in this case I feel that it is justified especially considering the price we were paying.
The hotel staff was great and the bar and resturant had great food.
The food the bed
The personal is very friendly hotel very clean and relaxing.
Pool and kids liked the toys and Staff were a bit rude when we asked for direction but this could have been due to the language difference
Good room with space and comfortable Far from city centre; Room was dirty when I arrived; Expensive Internet and restaurant not enough when hotel host big events. (40 minutes waiting for a table) room service was very bad quality.
Everything, i have stayed here on numerous occasions an dhave never been dissapointed. Professional attitude and loevly hotel
too smokey from cigarettes, room was old, needs modern updates
Bra service, rent och fint hotell.Bra att man ej hörde startande och landande flyg plan.
priset på rummen var ockerpriser på grund av drupamässan
Fantastiskt bra hotell, generellt hög standard Priset är i överkant.
Hotellets standard, närheten till flygplatsen
Inget gratis internet. Riktigt uselt med tanke på priset.
It was both a hotel and a museum...amazing place. Fantastic location on the edge of Altstadt - old town - close to trains Cost - but that was not a surprise
- Great location- Converted old monastery to hotel with plenty of museum worthy pieces displayed throughout- New + modern rooms / facilities- Great staff, from the bell crew and the receptionists to the waiters and cleaning team- Decent WiFi Really have nothing to complain about.
This was an exceptional hotel. The staff was unbelievably friendly and helpful. Great location in the center of all the action, but quite due to the large courtyard with high walls on each side that kept the noise to a minimum.
The location of the hotel is very strategic
Rooms very well appointed and comfortable. An excellent hotel
location, breakfast, concierge staff were slow in solving problems
A 5 star hotel all the way...excellent breakfast buffe. Perfect location.
clean and comfort no
The location was very good. Staff were very friendly and helpful. Not as plush as I expected for 5 star superior - foyer area was a bit like walking into the office of a business.
I will return--very good--
Close to airport and downtown. Service was great. Thought price was a little high.
We liked the location. We were not too impressed with the room facilities. No writing paper, no pencil/ballpoints, no enveloppes. I did not like the bed pillows. Too soft and no way to get another one. Obviously the hotel is very popular by the Mid Eastern travellers. Without any disrespect, it seems to make the hotel a bit messy. Other than that we will come back for the location.
Spacious room where one can open the windows. Newly redecorated reception area. Sufficient free outside parking. Easy and short access from the motorway. Very dirty and old carpet in the room and corridor, even with holes in the carpet of the staircase. Walls in the corridor and staircase need urgently repainting. Curtains in the bedroom need to be cleaned urgently. Bed is ok for a single person, but definitely too small for a double (queen size ? I doubt it). You can hear some noise from the motorway.
comfort and the value for money no
Overall it was good value for money. Staff were friendly. Breakfast and dinner were quite acceptable. Room was ok. The lift was out of service
High quality bed Noe air conditioning (very hot days). Lift, corridors rather run down
For me, it was a convenient location. I was told the hotel resaurant was closed (it was only 20:00) and that the same food was available in the bar. This was true, but the bar was full of smoke. I ate quickly and left - so the hotel lost money as I would have spent more in the restautant.
Well organized & friendly With hot wheather a pool would have been a great assett. No airco in room. Street noise.
A lot of free place for parking
The hotel is easy to be reached from the motorway.In general the staff was very kind and both breakfast and diner were excellent. Have stayed for 4 nights and upon arrival noticed that the room was not vauum cleaned (remains on the floor...). It took 2 x complaining before action was taken by the hotel staff.
staff was nice, i went for business to attend a trade show at Dusseldorf trade show center, the hotel is too far away, aprox 25 min, taxis are expensive, $ 80.00 per day, uber server was down, no uber, hotel was located in a lonely place, good for a horror movie location, nothing close just a gas station, if going for business stayed in the city.
It is nice to visit Dusseldorf by bike.Next to the hotel there is a bike trail that leeds to th city.The breakfast buffet is very nice. It's not a cozy hoteL
yes the meals were enjoyable it is a good distance from the centre of dusseldorf
It provided all the basic requirements for our business trip without any fuss or overcomplication It was located in the wrong area for our work programme, which was to visit the 'K' show on a daily basis, and also there was a shortage of fried scrambled egg for breakfast, probably due to it being so popular with all the guests at that particular time.
the breakfast was good, the beds were comfortable they give us a tv guide and rates for the channels, but our tv would not pick up the football channel id to pay 11 euros a day for
The woman on reception was particularly good, friendly and helpful. The bathroom was of a very high standard I did not like the location so much. It was all a little grey
friendly staff. good buffet breakfast no
Easy access to Neuss, free parking, price. The hotel is listed as 4 star but is definately more like a service station motel. Very basic.
very couteous and helpful staff, all of them Bed quality, cleanliness, absence of fridge
This is not a four star hotel in my opinion. One down from a travel lodge.
Route Guidance from the main road to hotel entrance was not sufficient, as the area in the evening was very dark. More lights and instruction signs, please.
Excellent value for money; short distance to the highway but still very quiet.
Good, clean and competively priced. Friendly staff and excellent breakfast. I felt the staff were overstreched trying to cook, serve drinks and cover reception at the same time, this led to excessive waiting at times! The absence of a resturant service was disappointing however there is an excellent choice just a few minutes walk away.
Lätt att hitta till. Mycket bra mat. Trevlig personal och mycket tillmötesgående. Att frukosten inte ingick i övernattnings priset.
Jag besökte K 2010-mässan och läget i förhållande till både mässa och nöjen var perfekt. Sedan var hotellet så bra som man kan önska och förvänta sig.
Det låg bra till för mässan och centrala stan var det lätt att ta sig till.
Läget för besök på mässan Baren var ngt liten
Att de alltid var så hjälpsamma och svarade på våra funderingar. Servicen speciellt med tanke på att min flickvän lider av klaustrofobi och där med inte kan åka hiss, var de inga problem att använda deras personal ingång som ledde till trapphuset :)
Snabbhet och mycket glada människor! Att Airport Shuttle inte gick på kvällen utan man var tvungen att ta en taxi (där chauffören inte gillade att köra så kort..)
receptionspersonalen tillgodosåg speciella önskemål och man svarade på mail. Shutteln gick inte när vi anlände på dagen.
trevligt hotell med bra beliggenhet kunde ha bedre puter
Hjälpsam personal, bra standard på rummet, prisvärd övernattning, bra frukostbuffe.
Utmärkt frukost. tillgång till internet wlan, bra läge/kommunikationer
Enkelt att boka. Bra rum. Stopp i handfatet på rummet. Dyr frukost (som inte ingick i rumspriset)
Bra komfort till rimligt pris med serviceinriktad personal Saknar bubbelpool på Skyspa
Fantastiskt bra. Bästa frukosten nånsin. Ett riktigt 5-stjärnigt hotell. Parkeringen är för dyr: 20 EURO per dygn är alldeles för mycket.
Trevlig, bra faciliteter, mycket bra rum, professionell och trevlig personal.
Frukostbuffén var fantastisk. Kock som lagar omelett personligen till en på beställning. Väldigt fin interiör överallt på hotellet. Belysningen i det rökfria rummet (för mörkt). Dyr hotellparkering. Allt utöver rummet kostar extra (e.g. parkering, att simma i bassängen, att låna dator med internetuppkoppling).
Jag hade en mycket bra vistelse på hotellet. Läget är bra dvs. nära mässan och nära stan det går dessutom en spårvagn-tunnelbana inte långt från hotellet. Servicen med en matarbuss till mässan var ännu ett plus. Priset med 20 Euro för frukosten är hutlöst.
Personalen och service,mat,pool,tillgängligheten,renlighet
bra o vänliga receptionister det eviga knackandet från städpersonalen
Priset som angavs på er bokning stämde inte riktigt. Parkeringsavg. höjd.
Allt toppen, läge, rum ,mm Pris för frukost Euro 25:-
Välfungerande och doftlöst Kyliga men artiga atmosfären. Ett rent och oklanderligt boende utan upplevelser. Avsaknad av en egen lockande affärsidé. Helt, rent men tråkigt. Passa på att förnya när hela den yttre miljön byggs om!
Badet var avstängt hade jag vetat detta i förväg skulle vi inte bott på ert hotell. Vi var 10 personer från en dykarförening som såg framemot avkoppling här.
Mycket bra personal och god mat.Rummen utmärkta och frukosten jättefin. Finns inget att klaga på alls.