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Made to feel welcome and our needs as a family were responded to very efficiently and with genuine willingness Our room was too hot on night one although when I asked for a fan we were given a different and cooler room
Friendly staff. Good food. Value for money. Breakfast was poor. Some cheese would do the trick!
location very good parking charges
Service and Food
Excellent location of hotel, right next to the city centre. Twin room was clean, tidy and comfortable and the breakfast was also excellent. Staff were very friendly and helpfull, will definatley stay here again. Meal in resturant at night wasnt that nice.
the rooms were cold poor wall controls and no instructions made in a cold stay
closeness to northumbria uni