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Nothing Shady crowd, room didn't lock, rude management, tried to refuse a refund after my husband had to stay in room over hour to wait until they tried to fix lock- didn't even apologize.
Hotel staff and accommodations were top notch. Would absolutely stay here again!
Beautiful hotel. Nothing.
Parking is horrible. Very hard to even get to the entrance since there is no actual large enough driveway. Even with valet parking had to wait to even be able to get close enough to actually hand keys over. Other option is off site parking garage in walking distance around the corner.
Location is really good! No parking included and it wasn't advertised.
great mattress oversized rooms good downtown location Not a great value $19 for parking on Saturday night
Valet staff was extremely nice. All staff was but valet staff was so kind. I did not have a working toilet and I called for maintenance and no one came to fix it.
Comfort, location, service
Great, safe location for seeing downtown Norfolk sights including Nauticus and Wisconsin. Easy walk from hotel to Nauticus, so we didn't have to move the car. This isn't specific to this hotel, but Courtyard's approach to breakfast is very susceptible to long delays during busy times. Hampton Inn and Hyatt Four Points buffets are more efficient (and just as satisfying).
Location was great. Bed was comfortable. The parking situation was a joke. There was a line a mile long for the valet, which was the only option. My AC didn't work, so the room was incredibly hot. I told the front desk about it, and they didn't do anything about it.
Helpful Staff, comfy beds Valet Parking is awful. Hotel needs to identify local events that may crest additional demands on valet staff, then use that info to bring in extra people when necessary. When we stayed, there were two college graduations at the same time which created a huge backup on Saturday morning; the suggested 15 minute lead time to have car brought up by valets was about 30 minutes too short. Give valets at least 45 minutes, hour may be better.
The location That we had to pay $19 a day to have my car parked there. I asked the valet guy to park it on the first floor... He took it to the 3rd floor. The terrace was filthy. Sticky carpet in the hallway.
Very comfy bed and clean room. Very nice staff Wallpaper was peeling off the walls
Very clean, overall comfortable, except for super cold bar (A/C set very very strong) I disliked the cheapness of the place: sort of nickel and dime low-cost behaviour which I find offensive: no free parking for guests, had to pay $12 to park the car in a parking two blocs further or use a valet service for double the price. Wireless everywhere but costs money. Breakfast not included and quite expensive. Reception staff a bit distracted and despite a big reception desk, only one employee: had to queue to check in.
Good Clean Room, flexible checkout time, quiet and comfortable beds.
i like the cleanliness in my room, very comfortable bed, room service, free Internet access, location of the hotel.
Location very uncomfortable, because of disturbing behevior of other guests and very poor noise isolation - you can heard every noise on a floor, ice and wending machine, even outside conversations on entrance.
The view from the river facing rooms. There were stains on various objects (doors, curtain) and the bathrooms were small.
Worse experience ever Worse hotel I have ever stayed in
I didn't like the fact that the room didn't have a microwave or refrigerator.
Loved the hotel the staff was friendly and even gave me a free upgrade to the water view!!! The hotel was clean and sharp looking. We stayed for two nights....and they did not clean our room.
Very convenient location to conference site. Great view to waterfront. Very good breakfast dining. Because I used a hotel site for the reservation, there was some confusion as to which room was reserved. I was told with a balcony but didn't get it when I checked in. But that was fine for this time since I was rarely in it.
Great fitness center.
nice location, in the center, close to the water So room service after 11 PM and no minibar in he room, which is quite weird for such a 5 star hotel.
Location Water views Price Rooms are noisy Parking is inconvenient Facility is dated
Very polite people. The lady that checked me out is very nice and such a blessing!
Clean and comfortable room; convenient lobby store; quiet area
continental could be better
The suites are roomy and comfortable especially for extended stay. Great fully equipped kitchens. Glad there are some healthy options such as boiled eggs and oatmeal on the breakfast bar. Location is great. Walking distance to several restaurants for eat in and carry out. Great walking areas in the nearby Freemason neighborhood. Housekeeping took forever to clean room (I only requested cleaning every 2-3 days of my 12 night stay. They had an attitude when I had to track them down. The breakfast on weekends is a sheer mess. Not enough staff-- not refilled quickly enough. If you get there :15 before it ends, don't expect food or sympathy from staff. Blow dryer and iron were horrible. I had to ask for another and the replacements weren't much better. Just super cheap. Pack your own if you can! YMCA is in walking distance. Would be nice for hotel guests to get a break so they can take classes. Parking fee is ridiculous. You can usually find a space on the street-- especially if you are parking around regular business hours or download the app and pay for the meter for a few hours each day.
It was a beautiful room.
Breakfast was good. 1. When I arrived I was not given the room I had reserved. 2. The person who checked me in was arrogant and distinctly unhelpful. 3. I was charged $18.00 per day for parking, and I didn't even have a car! 4. I had to leave a day early, but was charged for the entire stay. Would definitely NOT recommend this hotel to anyone!
Loved our time here very clean and comfortable Breakfast needs meat
Staff was very friendly and patient. Breakfast is great and saved me a ton of time and money. Room cards constantly die and need replaced. If it even goes near your phone stop at the desk on your way in. The parking garage they have you park in is $13 daily yet the hotel charges $18 a day. That's stealing. I wish I would have just lied and said I didn't have a vehicle; could've just paid garage daily rate. On top of that over $700 of gear was stolen from my car my first night, and even though this is a massive chain hotel there is no make it right rule. When my wife worked at Gaylord they would drop 2 nights cost from your bill to "make it right" for the lack of security. Instead this is just more money I'm spending to move my family, and one more stress to add to my pile this week.
I've stayed at the Plaza twice now, and I wanted to give them a second try before commenting. The location and proximity to downtown Norfolk's nightlife are fantastic. The comfort level, however is quite terrible. Sleep number beds are only comfortable when a) they work, and b) they have some level of cushion between you and the air bag/frame. I have a temperpedic topper on my bed at home, and both times I stayed at the plaza I awoke with terrible body pains. I had trouble sleep as I had to keep changing positions. The AC was extremely loud, but it did the job.
It was available, every other hotel for 30 miles was booked. Oh, the room was clean and the people seemed nice enough. I couldn't tell which cement block contained "the garden", but there were many foreign odors that might have been organic. My favorite part was the elevator, which while layered in shiny chrome had this very East Berlin "NOW... I AM CLOSING!" tempo to its door. That sense of being in a old soviet asylum covered in new wallpaper and marble definitely describes the experience.
Location was directly across from the Scope The rooMy I was given should have been closed to the public. Holes in the wall, broken furniture, sleep number beds that didn't work, bugs crawled across the pillow, Reserved a king suite and got a room with 2 double beds. Could not sleep at all. Will never go back there again.
$10/day for parking