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Pleasant and helpfull staff ,good atmosphere in hotel The hotel has a lovely bar however at 14 euros for a beer you won't stay long
Service was excellent, and the Purple Bar was Fantastic.
The room and comfort of the bed and friendliness of the staff could not get selection of movie channels and had no confirmation from the engineer sent to the room as to when it would be operational again.
The staff was extremely friendly and helpful. Refreshing to get this kind of service...
I was pleasantly surprised that such comfortable and business-friendly property at the heart of Paris existed. Aside from the rate, I think the hotel was excellent in all aspects for a person travelling on business who has a little spare time for some leisure. As I stated, I thought the rate was a bit on the high side given it's location.
Location great, friendly helpful staff, they had flowers, champagne and cake in room on arrival, beautiful touch.
Not bad, quite expensive, especially when you factor in that you have to pay €21 extra per day per computer (we're two people with two laptops) for internet, plus quite a bit more for taxes and breakfast and parking. Ultimately our €475 room came to about €750 per night with all the extras. Room service food is outrageously expensive - €36 for breakfast - plus tax, gratuity, room service fee, all comes to about €55 and that's if you don't tip the guys either. And, watch the bill, they have habit of charging for extra items that should be included in your breakfast set. The staff were mostly efficient but cold or indifferent and the maid's service was either dumb or lazy or both. They'd always miss things or forget to clean our room or leave the breakfast tray in the room while cleaning everything else. I guess that's room service's job, not theirs?
The level of service of the Hilton Chain and its luxury
central location in room tv very bad overall: choice of channels, image, etc air con would only heat and not cool-only way to sleep was to open window
Vi tyckte att var hemtrevligt, gammaldags, personligt Toaletten- där toaspolningen varit trasig och jag fick hela tiden fixa till den efter varje spolning.
Närheten till centrala delar i Paris. Sängarna var stenhårda, kuddarna likaså. Rummet var för litet för två personer,badrum och toalet obefintliga.
Läget, rummet och utsikten nej
Läget intill Triumfbågen. Perfekt kommunikation med flygplatsen Charles de Gaulle. Närhet till Champs Elysées och bra restuaranger. Charmigt franskt med karaktär, unikt med inredning i empire och en mångfald av tavlor som speglar Napoleon. Representativt. Underbar frukost i vilsam miljö. Nej.
Hotel staff, services, Staff courtesy
Old world style. Staff excellent. Very personal.
Very good location just few steps from Champs Elysees and metro station. prices
great location, good staff, large room, happy overall Quite expensive. The early morning noise mentioned by some reviewers is true & we experienced this on both days of our stay.
The staff - everyone is very helpful wifi should be more accessable almost everywhere within the hotel
Poor state of the room, however very nice terrace. Not quite what it could and should be for 300€.
Absolute proximity to Champs Elysees. There was no view from the window. The room seemed dark and not quite friendly because of that.
the balcony with eiffel tower view and 30 seconds walking to the champs-elysees 24-h roomservice
Very nive hotel, good work of reception bad internet
Breakfast is very nice. Elevator was broken during our stay.
This staff was very pleasant. The elevator was very slow. My room was on the 6th floor but found taking the stairs was sometimes much quicker than waiting for the elevator.
location and the personnel at the rception the room should be renovated
interior design and location very small rooms and bathroom, and room service was horrible.
the bed was comfortable the toilet was very very very bad
Hotel location and staff courtesy. Breakfast is very expensive and not good value for money.
I like the location, staff are very nice. Internet access in the room are bad.
The location is very good. Unfortunately there are a lot of management issues there. The front desk, the concierge and the stuff of the lobby bar are nothing to do with the efficiency expected from a five stars hotel stuff.
Seasonal decorations are amazing in the lobby. There is a grand Christmas tree that is very welcoming and adds a cozy atmosphere. Location is great as well. Being walking distance to the Arc de Triomphe and 20 mins walk to the Eiffel was great. Also, there is the FDR metro line 1 steps from the hotel. This is an added bonus as the metro line is a great way to navigate the city. Champs Elysees was beautiful during Christmas time. The entire avenue was lit up with Christmas lights. The staff was attentive for the most part. They provided outlet converters, and a lint brush for my wool jacket. The breakfast though expensive was delicious. Marriott has an american feel to their menu which is a plus. The check in was surprising lacking. We waited 4 hours at the hotel to check in after flying 20+ hours. It was a dismal experience that I would like to forget. Upon entering the room I was further disappointed with the design, size and view for the money i spent - $500+ per night. The decor didn't feel parisian at all (Although a subjective statement, I have other hotels in paris to compare the marriott too) It isn't that the bed wasn't comfortable, or that the bathroom wasn't great -it was. It had a large tub and bath salts, but i could have received those benefits with their basic room. The skyline view was a joke! It was a view of the vents and smoke billowing off the roofs of the next door neighbor hotels and there was nothing worth noting from our vantage point. My recommendation is that either you go all out and book the champs elysees view (street view) or book the cheapest room they have. I regret booking my room and wish I could have spent the money elsewhere.
It was a great location,people were very polite..Would go back again On Saturday I rented a car for 4 hours and had a personal tour of Paris in a Mercedes Benz..Cost $370.00 Euros..Great!!!!On Tuesday I booked car to take me to the airport but did not ask the price as I trusted the people to be fair...When I checked out of the hotel they put the charge on my invoice 320.00 Euros for a 35 minute ride to the airport..I guess they didn't think I would notice..After haggling they lowered the price to 277.00 Euros which was still way too high..Be aware that as they were very nice if you let your guard down for a second these people will grab every pennie they can from your wallet!!!!!!
location room cleanliness and set_up
nothing. The hotel is very bad and very expensive it is fare away from the normal Marriot standart. I am negativly suprices. Over all the price is absolutely not corresponding with the quality of the rooms especially. I will never choose more that hotel
Reception & Concierge Staff were knowledgeable, helpful, & courteous Didn't give me good directions to their Garage when asked, as it's very difficult to find
It was very convenient , the staff were very friendly.
very noesy the room is two levels which make very diffecult to move and less space nothing
our money was stolen from our room when we were out for disney land!! we found this on the last day when we should check out. the hotel promised to invistegate and get back to us but as of now and despite of all remiders we didnt get any reply from thier side. our money was stolen from our room when we were out for disney land!! we found this on the last day when we should check out. the hotel promised to invistegate and get back to us but as of now and despite of all remiders we didnt get any reply from thier side.
Location of the hotel Overpriced
Convenient location and nice room the lack of service
The bed, super comfortable. 1. Bed is queen size bed, not as advertised king size, but as we had a 3 years old son, they provided a separate bed for free. 2. There was a redecoration work going on while we stayed, it was so noisy and really they didn't respect that people want quietness when they go to hotels.
Friendly helpful staff. Price of the breakfast.
Proximity to Cahmps Elysees Avenue. Good service and cleanliness. Small rooms and less options; e.g. they couldn't provide us with connecting rooms although the booking was done 6 weeks in advance and the above was mentioned during the booking and confirmed later over the phone with the hotel directly.
Fantastic breakfast but make sure its covered by room price.Very convenient for Metro and Champs Elysees None bur the odd lightbulb needed rplacing. Small points but there. Perhaps not the interest in spending money when refurb due.
Friendly and helpful staff and nice room WIFI at our room was a bit weak. Main elevator was not working and everyone had to use staff elevator instead, which is a bit small.
the rooms were very clean and nicely decorated, the employees were very nice and proffisional, and the location was just excellent as Vernet St. was located by champs elysee and george VI road. Hotel Lobby was small and the internet connection was very low.
The friendliness of the staff, the service and the centrality of the hotel. Thank you. It was a pity that the restaurant was closed.
The staff was so friendly & the hotel location was ideal we had so much fun there I'm going to stay there next visit to paris
from the moment we set foot in hotel there was nothing that the staff couldn't do for us..very helpful and courteous.really made my stay in Paris something to remember for a while..loved the personalized welcome letter .
I booked this hotel because it was listed on the leading small hotels of the world. This recommendation has not failed me. I have traveled to paris and the rest of europe to know that the standards are different than four plus hotels in the usa. The hotel vernet did have good sized rooms and our room had a balcony which is great. The bedding was excellent. The staff was excellent, including front desk personel, the concierge was fabulous, as well as the bellman, bartenders, and wait staff in the dining room. All the employees addressed me by name after the first day. That shows how much they put themselves out. Lights in the bathroom were not adequate for shaving or applying makeup. Pillows were foam which we don't like. Should be feather pillows.
Location was approperiate for my business meetings around the city. Poor value for money. Absolutely not a 4 star Paris standards. Extremely small room. Unheated bathroom. Aminities were not regularly refreshed. Decor of reception and public areas is basic and rundown.
location poor advice from concierge
Small, quaint, quiet. The rooms need updating.
The location is excellent as it is behind Champs Elysees but yet very quiet. The staff, especially the concierge is very helpful and they all speak excellent English. The walls between the rooms are a little thin. I could hear footsteps and voices from the other room when it was occupied.
Loved the location and the decorations. The staff where friendly and helpful I was not satisfied with the room I got (first floor and no view) other than this, I liked it
The entire atmostphire is elegance and relaxed Nothing
Hotel Plaza Athenee (HPA) is the definition of superlative luxury. As an American in Paris, to be welcomed into The HPA is, in a profound sense, to be welcomed into the heart of France . . . into Parisian luxury. I must, in truth, admit that I am a person of exacting standards (my professional life requires such standards). Thus, for me to state highly complimentary remarks about a hotel amounts to deeply resonant truth. And too, I am deeply aware that the world contains people who have great means and those who have little or no means. Given this as background, my fervent wish is that all persons could experience the luxurious delight of The Hotel Plaza Athenee.
Service at check in and the restaurant was good. The room was clean and comfortable. The location was very convenient. I made the mistake of leaving a large amount of cash in my backpack and found over €1000 was missing when I came back in the evening, and the room hadn't even been fully cleaned. At least they were nice enough to leave some of my cash (probably with the hope I wouldn't count it and notice), but didn't bother to re-pack my bag which led me to be suspicious. I've been traveling for 20 years and stayed in 100s of hotels (both luxury and low cost) and never had anything taken, so was very disappointed to have it happen for the first time here. When I notified the front desk they laughed and pointed out that they're not responsible for valuables left in the room and that I should have known better. In their favor, the general manager did respond to my email apologizing and said he will look into it. I will not be staying in San Regis ever again.
Superb location, especially for those who like shopping very expensive prices for mini bar, room service and restaurants
It was great, we're going back! Problems with the enter cards of our room
Really a lovely stay! Hotel staff were very friendly and hotel facilities were really very good Just a couple of matters:
The SPA center.
Location Room service quick but astronomical prices for the quality of food. Bar staff incapable of making a descent cup of tea (got slightly coloured hot water). The hotel is badly in need of renovation.
Location Not value for money
I like it
luxury and the breakfast was exellent. no
The staff that was very nice and helpful. The location is excellent, in the heart of the city. We upgrade the room to a much larger room. The price was a little too excessive for a regular room.
Location near city centre; hotel staff's smiling faces.
The location, the room, the excellent service of the concierge who got us tickets on the same the day for a fully booked show.
actually this time nothing since room was not booked as requested(higher floor) out of two nights stay one complete day without hot water i am looking for compensation for the inconvinience caused since i have arrived at midnight on the first day of arrival and had to rush on the folloing day for shower before 10am as simply hot water will be cutted from 10 to 19.00 hrs?? the hotel require total renovation, being starwwod member i have asked for room upgrading with no success
I liked most the hospitality, and nice attitude of staff.