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The welcoming and very helpful staff, cleanliness of rooms, and above all, the excellent location. The room service was poor. We had a baby and we used to order warm milk twice a day. They gave us hot milk one day, watered down the other, cold another, and so on, even though every day we asked for a glass of warm milk. I guess it all depends on who is on the shift.
O.K., I know its owned by Hyatt but It still felt boutiquey and small with a personal touch (as if not owned by Hyatt). The staff focused on attentive service, from the front desk, to room service, etc. Its clearly part of the staff culture. There is an intimate feel as if they all know each other--and everything about you. When I spoke to one front desk person they know a discussion I had with another the day before. The Concierge was amazing and made recommendations and the actual reservations and when things were not available made good judgments on his own for changes. We felt like they know us and were watching out for us. It is not that big really which helps in this case. The rooms felt well maintained with a terrific balance of old world and new. Highly Recommended!!!!
The worst hotel Old smelly rooms , bad carpet dirty, wood very bad
Excellent location, helpful staff, clean rooms, large and light bathrooms, really french atmosphere, close to most of the sightseeings and fashion boutiques. The decoration of rooms is a bit tired, but this is a problem of the most of the hotels in the centre of Paris.
Location and comfort.
Great traditional typical parisian 4* hotel. Excellent location. Wanted 100 euros to stay until 1:00pm for check-out. Offered me 12 noon free.
The best about hte hotel is its location - just next to the Louvre, between two squares, walking distance to everything I wanted to visit (never took a taxi or any other kind of transport). The receptionists were English-speaking and nice and helpful. The room was spacey (stayed in a junior suit), as well as the bathroom, cosy and clean. In fact, everything in the room, as well as the service, could be compared to a 5* hotel (including the cosmetics in the bathroom). Plus, the free WiFi is a nice addition to all. The hall and the corridors need renewing - the first impression of the hotel lowers ones expectations because of the old and a bit dirty common spaces in the hotel. Another thing, is that the air-conditioning was poorly working and it was a bit hot, but I just turned it off and opened the windows from time to time. Also, unpleasant surprice was the thinnes of the walls - I could hear every slam of a door and footsteps, however, no one really made noise, so I slept like a baby. One more thing about noise is that the windows of my room overlooked an inner yard and when opening the window there was a bussying sound from the air-conditioning or other machines. Overall, these were quite minor problems and didn't spoil my stay in the least!
Location, nice atmosphere On the expensive side
it was next to the metro station
The quality of the rooms, decoration, and space are far far less than shown in the pictures and indicated in the hotel desciption.
Great location ......just a short walk from some fantastic places of great interest. Buzzing cafe night life right on the doorstep too....good atmosphere in the hotel... It seemed expensive and the quality failed to match the expense....certainly for a pound based UK visitor. There was a shortage of helpful welcoming staff....particularly at reception where you face an unacceptable wait. Irritating.
Concierge services are exceptional - special thanks to Eric, Remy, Magaly.
Great atmosphere, helpful staff.
Location, style, very friendly and professional staff at front desk and concierge Room not very spacious, no gym/spa
We loved the central location, across from the Louvre and the Gardens of Toulerie as well as the view of the Eiffel Tower. Sightseeing, shopping and all types of dining were within walking distance. There was nothing unpleasant about this hotel.
The staff was most courteous and helpful. The hotel was very convenient to the heart of Paris and many of its attractions. I recommend that reservations be re-confirmed prior to travelling to avoid any confusion.
location & style
Staff was courteous, rooms were clean, location was great, restaurant/ bar in lobby great. I didn't like that I had to buy an adapter. Most hotels lend them and have it in the rooms. I'm staying in London now and there is an adapter for free. I didn't like that there was a charge for hi speed internet. Low speed was free but u had to pay for high speed, seems silly.
The staff were all fabulously helpful.
All the oeople at the hotel were friendly and helpful. I highly recommend the hotel both for service and location.
Room (Junior Suite) was well appointed and comfortable, with an impressive view of Paris from the balcony.
Ideal base for visiting Paris. The only complaint i have it that at the present time there is a lot of building work and road works outside the hotel - which did not detract from the hotel but as i was at the front of the hotel it was noisy early in the morning.
Concierge service was very good, reasonably quiet, bed comfortable, bar was nice, bath was clean room was very small, location just ok, very expensive (breakfast 27 euro, or about $40 each) bar drinks expensive, room very expensive for the size and quality
This is a modern, clean, comfortable hotel in a prime location in St. Germain, near the Musee d'Orsay, an upscale area with good restaurants nearby . It is not a particularly tourist-oriented neighborhood and many shops were closed for August vacation. However a Metro stop one block from the hotel provides convenient access to other arrondisements and neighborhoods. The concierge desk was most helpful in making restaurant reservations, arranging a taxi to the airport, and answering questions. The room, though fairly small (this is Paris!), was comfortable and had many convenience features.
The hotel is marvelous...great location on the Left Bank, close to Musee Orsey. The restaurant attached to the hotel, L'Atelier is world class and a must visit! We will return to this property the next time we are in Paris no
the bed was so comfortable and the room was very nice. No enough space for the luggage or in room dinning.
A luxe hotel with a friendly staff. We had a tidy deluxe-room with a balcony and a clean bathroom; there was a various, tastefull breakfast and the hotel has a nice and comfortable bar, lounge- and tearoom. Next to our room there was a compressor/aircondition machine which gave a noisy sound during the night. The air in the room was musty(although the room was very clean).
The location was excellent- close to shopping on the Ledt Bank and also convenient to the Louvre, D'Orsey, and transportation around the city. Also, the staff was very helpful,assisting us obtaining dinner reservations and in helping us with language issues, etc..
Läget! Hotell rummen renoverades senast 1979, hltäckningsmattorna känns hälsovådliga.
Effektiv och trevlig personal. Internet på rummet ingår. Hotellet behöver renoveras och håller på att renoveras. Det gör det lite fult och stökigt för tillfället.
Läget. Trevlig personal. Utmärkt städning Juniorsviten motsvarade inte alls bilderna på hemsidan. När sängarna var bäddade fanns det inget utrymme att umgås i förutom att sitta i sängarna
Utmärkt läge, bra service, fantastisk pool – men dyrt.
Laget Val sunkigt, skulle behova fraschas upp. Inte 4-stjarnigt.
Bra läge med fin utsikt. Liten och obekväm säng. Dyrt hotell, trodde det skulle vara lite lyxigt men det kändes det inte som. Absolut inte värt 4 stjärnor.
Centralt beläget hotell, nära shopping, uteliv och sevärdigheter. Rent och frächt med trevlig personal. Du betalar för läget.
Staff is very friendly. Balcony, large soaking tub, small refrigerator in room. Clean, updated rooms. Spa, room service, massage offered- spa can be reserved free of charge. Convenient cafe off of lobby that offers an inexpensive, simple breakfast and drinks. Room smelled like smoke even though the hotel is non-smoking. Although the spa looks beautiful, it was heavily chlorinated and burned both of our eyes really badly- we couldn't even stay in the entire hour and didn't reserve another evening like we had planned.
Väldigt vänligt bemötande och stor hjälpsamhet från personalen. Vi reste med en bebis och fick stor hjälp av personalen såväl med att förvara vagnen, som med bebissäng (gratis) och hjälp att hitta butiker för att handla blöjor, mat etc. Stora och fräscha rum för att vara Paris.
Room was reasonable size for Paris and had individual charm with wooden ceiling beams and luxurious fabrics/bedding. Well stocked mini bar and good choice of snacks at a supplement. Bathroom small but had everything we needed and nice to have bathrobes. We used hotel's transport from Paris Nord station but would not recommend, as we realised on return journey it was double price of a normal taxi! Hotel recommended a restaurant - was ok but served very dull traditional French food. Did not get to meet Joseph the actual concierge so don't know if he is as helpful as other guests say.
Small, intimate hotel in an excellent location. The building is old and full of quirks and character. The rooms are very updated and comfortable. The staff was excellent. Regardless of who you spoke with, they were all friendly, helpful and informative.
Good location. rooms small like many Paris hotels. Staff helpful no complaints.
convenient location; pleasant, attentive staff also with making booking and in breakfast room; pick up and delivery service to airport/trainstation; english papers and ambience of lobby/sitting room. breakfast is good value for money, while the hotel is a bit expensive for what you get the rooms are very small and not able to handle space for 2 suitcases, but we knew that from 4 years ago and we still came back for 3 nights. don't know if we could stay for a week, too cramped. room 103 was better than the room we had 4 years ago
ATmostpheric, very romantic and on a quiet street in the heart of the St Germaine de Pres. I will return....
Superb service. Characterful/authentic/French. Great area of Paris. Quiet. Excellent breakfast. No
convienent, very helpful staff, very comfortable
lovely atmosphere and helpful staff rooms are very small and the hotel does feel slightly worn but it is charming
Staff, location, and charm....the hotel was lovely, beds were clean and comfortable, rooms were small, but fine. Everyone was so helpful and kind. It was so nice to have free computer access. Didn't like having children staying there as it made it very noisy above our heads. Loved open windows, yet feel the warm weather would be uncomfortable without air conditioning.
Excellant Location for Paris sightseeing, walk to most sites easily, very safe. Staff makes you feel pampered and the night staff is very helpful with local spots to dine, hear music, etc. Rooms are charming and very clean. Great especially for women traveling alone as they look out for you with special care and advice. Breakfast is pricey and I had been told was included. When I arrived, they said no, it is not. I asked if they would charge for breakfast if I just had coffee, I was told no, go ahead and have coffee. They then charged 4 Euros for each coffee, which adds up. This should have been clearly stated upfront when charges apply. Some may find rooms too small.
Frukosten,dålig påfyllning,svårt att få kaffe/the
Närheten till alla sevärdheten
Läget är jättefint - och får man ett rum på 6:e våningen ser man ut över Paris takåsar Det är bara 4-stjärningt vad gäller läge och receptionen, resten av hotellet är inte värt mer än 2. Rummen kräver en rejäl uppfräschning - för 25 års var det säkert fräscht- ordinarie rumspriser är ett skämt
Läge, personal, storleken på rummet och badrummet med förnster mot gatan var jättenra Rum och möblemang var slitet och städningen var dålig. Motsvarande inte förväntningarna jag fick utifrån webbinformationen
Hotellets centrala läge! Viss personal lämnade dålig/ingen service, främst "portierdisken"