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The staff were incredibly helpful and friendly That we couldn't stay longer
The Pullman is the former Sofitel hotel and other than change the signage they did little else. The hotel is ready for some paint and upgrading. The location is excellent . the staff is friendly and accommodating..
Nothing This hotel cancelled my reservation without explanation during the last week prior to my stay which caused the booking.com to commit fraud against me by making another reservation at a different hotel without my permission and instructed to not do that but did it anyway causing loss of funds which the other hotel refused to refund due to their booking policy which was completely contrary to to printed policy I had received from booking.com from the first and only reservation made by me. It's a scheme to make money from you regardless of what you do with a reservation. Do your homework on these online booking sites folks. It pays to stay away!
Beautiful lobby, bar, pool Please serve coffee all day instead of making us buy it at the coffee shop. Keep the pool a bit warmer.
Hector was very helpful and friendly... he went out of his way giving us information. He couldn't do enought for us.!!! Thank you
This is a very nice hotel with lots of amenities. In general the front desk staff was cold and impersonal.
comfortable and clean rooms. I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
Needed a place to stay for family and friends to attend my daughters graduation from college. The location was convenient, clean, comfortable. I wish I had found it sooner when I would come to visit her. If I were to stay in the area again, this would be my first choice to seek out a bargain. This hotel can be pricey, I was fortunate to find an Internet deal that had costs comparable to surrounding lodging. In addition, the parking at $25 per night was a bit steep as well. Cost will be the largest consideration for me on a return visit.
One of the nicest hotels I have stayed at in the area. Very clean and great customer service.
I like sofitel brand and the amenities The rooms are in dire need of remidel. Bathroom had molding joints and wallpaper coming off the wall.
The hotel amenities are more like a luxury hotel than other hotels you stay at when traveling for business. The bed comfortable was really comfortable! The hotel only has one restaurant, which is a bit overpriced for the food you get, but the staff was really nice. You will need to drive or take a taxi/uber to find other restaurants nearby. The hotel is surrounded by business parks.
The view from our sixth floor room was beautiful. There were birders in our room and birds could be seen in the trees close by as well as the beautiful lake. We loved seeing the sunrise and the mountains. Just walking around the grounds was a pleasant experience. Thank you for a lovely stay from Southerners who spent Christmas in your lovely surroundings.
Everything was clean and neat.
everything park was a problum foe me because of my trailer
Size and location of room. Decor and cleanliness of room. Firmness of bed. Quality of linens. AC worked well. We liked the infused water and fruit basket in lobby. Robot greeter with complimentary welcome water was fantastic! Street location was a bit sketchy. Internet was poor as it kept cutting in and out.
Very comfortable and well maintained. Staff were all potite and professional. N/A
really nice in the details! feel warm! and the light in the room is just enough and vary convenient nothing I think of
Lucked into a room with plenty of light and a full-size couch. The rooms at this hotel appear to be recently renovated, and the renovation team was quite creative... this hotel looks nothing like any other Holiday Inn. Creative cleaning staff, too!
Quiet; friendly staff, especially at breakfast. Price jumped up by $60 while we were searching. Room was a bit flimsy. Picture on wall made a fairly loud noise just from walking on the floor.
Clean, good breakfast every day. Comfortable stay with kuerig coffee in room. Location more towards downtown little crowded. Parking entrance in front only. No pool.
The rooms and bathrooms were modern and spacious. Good assortment of breakfast items.
The room was incredible, far nicer than the star rating in my opinion. The staff was rude. Arrived at 2:40, would not let us check in until 3:00 sharp. My fiancÃ© was sick, so I tried to bring her breakfast to the room, the lady wouldn't let me; when we came in and ate together she stared as us, arms crossed the whole time
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Brown streak on the bed, crushed bugs on the walls, sliding doors bolted shut. Avoid!
It was and indoor like motel over all it was quite. And locked hallways doors as well as the door do to the room. It was clean. I booked though kayak however they didn't tell me when I got there of have to pay $100 for a security deposit. :/ The front desk seemed pretty strict on it. Hoping I get it back to cuz you can't get it garenteed before you leave.
Close to highway, room was dark, weird smell everywhere, bed was not very comfortable, poor internet connection
Athena was extremely nice and helpful!
The staff they were great very polite and the rooms were very clean The other guest were very noisy.
There was mold on the shower floor. I asked twice for bleach to clean it myself but never got it. There are holes in the carpet.
quality of room, beds, shower/tub, tv, and staff were helpful not enough end tables next to bed, there was only one and had to improvise the other side.
Upstairs folks were noisy
The room and bathroom were clean, had high ceilings, was very satisfactory The TV channels weren't great, but we weren't there to watch TV anyway.
location easy to find. nice rooms. outstanding office staff. check in and check out both smooth and easy with Heba. Ahmad attentive to situation with noisy guests upstairs (seriously, they sounded like a herd of elephants clamping around up there! even my noisy 11 year old complained about the noise level.) he moved them ... we had a very restful night. then two nights with moderate noise. staff friendly, yet professional. the 11 year old loved the pool and we love that he then slept soundly. relatively affordable. downstairs rooms get waaay too much noise from upstairs. even my hard-of-hearing father mentioned how noisy it was. housekeeping staff seem unclear on how many people are staying in rooms, even for consecutive nights ... had to get towels twice! shower grout moldy. ceiling and on wall near ceiling moldy.
Location, location, location. Easy access and very close to our business location. Friendly and helpful staff. Older hotel undergoing renovations - clearly intended to improve the facility. Clean, neat, surprisingly large room. Great parking for our large vehicle with cargo trailer. Wow - worst mattress in decades of business travel. Small towels and very weak shower (okay - there's a drought). First time to find a room without a hair dryer. The good and the bad both exist here - would stay again though - feels like they are headed in the right direction...just make sure to replace the mattresses too...
Excellent price (best price in the area) Friendly and helpful staff, clean, comfortable bed, easy access and parking, fridge and microwave in the room (coffee is in the lobby), 24 hr IHOP next door. Freeway noise: It is right next to the freeway, a mixed blessing because it is easy to get to, but the soundwall didn't get rid of the noise but instead seemd to make it this haunting whosh/screech. I overcame that by leaving the fan on in the bathroom and the bathroom door partially open and that masked it enough so I was able to sleep.
Nära till flygplatsen och bra buss service till transithallen. Närhet till restauranger.
Nära flygplatsen med gratis bussar dit. Bra pool. Restaurang i huset. Trång frukostmatsal. Unken heltäckningsmatta i vårt rum.
Nära flygplatsen. Fri transport till och från flygplatsen. Ingen frukost.
Ett mycket enkelt och lite slitet hotell. OK för en övernattning för att hinna med ett tidigt flyg nästa morgon. Gratis shuttel till och från hotellet. Icke fungerande aircondition och ismaskin samt lite dåligt och halvskumt upplyst på kvällen.
Nära flygplatsen o med shuttle till terminalerna. Skulle med tidigt morgonplan o frågade personalen hur lång tid shuttlen skulle ta på morgonen. Fick svaret 15 min. I själva verket tog det 45 min med upphämtning på andra hotell. Blev mkt stressigt o vi blev sena pga detta. Personalen skall självklart berätta att det är upphämtning vid andra hotell, många reser på morgonen och har mkt bagage. Allt sådant tar tid, men ingen sådan info.
The beds were good. The room was quiet and a nice comfortable size. The continental breakfast was simple but fresh. It included scambles eggs. The surprise, the eggs were cooked perfectly. Only an ice machine and softdrink machine. However there was a liquor store in the same building. So actually this is a plus. The door lock is falling apart and needs replacement. It was difficult to get it looked. It had a place were the chain once was. I assumed that the people are so friendly there you did not need locks. LOL
For a short trip to the Redwood City area this is excellent value for money and very well located just of Highway 101. Staff were very welcoming and friendly. Basic breakfast OK for a quick start. Room was clean and comfortable. Good WiFi coverage.
I was staying overnight for an appointment I had in the early morning. The hotel is old, but they've done some updating. In the room itself, they focused more on updating the bathroom than the main room, which I think was a good call because it's important to have a clean, well-functioning, modern bathroom. The hotel was very close to my appointment. So, in that sense the location was good. Atmosphere-wise, however, the location has nothing to offer. The front desk person was nice, efficient, and welcoming. The breakfast isn't gourmet, but a decent variety of the standard stuff: microwaved eggs, pastries, bagels, yogurt, fruit cups, etc. In other words, you could probably find something to tide you over. The lobby is clean and pleasant. The room was quiet enough, even though it faced the main street. There was a mini-fridge in the room and a coffee maker with coffee provided. It's a motel-style place, more like a Motel 6 than other Best Westerns I've stayed at and it kind of had a strip-mall feeling to it. The room had a very musty smell, not a smoke smell, but just an *old* smell. That was the worst of the whole experience for me. The room was clean, but had a kind of old, worn feeling to it that I'm not used to from Best Westerns. The carpet seemed old and dated, and the bedding, too. The heater wasn't very nuanced. It blasted hot air that made the room too hot, too quickly, but when we turned it off, the room quickly got cold. There are more modern heaters that work better, I've seen them in other hotels I've stayed in. Overall, if I had to stay in this area again, I'd probably look for a different hotel. This one was too expensive for what it had to offer.
It's a quiet, low key hotel with nice rooms Hotel did not have records of our reservation. They had vacancies and they honor our reservation anyway.
A horn of CalTrain is sometimes annoying, but they cannot avoid this... I needed any facility to make boiled water.
Nice hotel rooms and pool No
The staff was extremely helpful. Parking lot filled up at night & I had to park on the street.
updated rooms were nice, friendly staff that took care of our issue. air conditioning worked good. wasn't up in time for the continental breakfast but they have one. I would stay there again. Jacuzzi spa will only fit 4 people , no pool, next to car wash and fast food drive thru, try to stay on other end of complex. the Jacuzzi wasn't working so I brought it up to the manager and he ended up moving us to a room with a jetted tub.
The location is nice to visit Stanford-University
Nice/helpful staff, comfortable bed, pretty clean. Crappy hairdryer, broken air conditioner, too-small shower curtain--all of the little touches that make a hotel nice were completely missing. Would not stay here again.
Stayed here for several nights and found the hotel to be very well managed, clean and reasonably priced. Room was very clean and nicely furnished. Staff were excellent. Breakfast was pleasant.
A very Nice rooom...Good location...Quiet and the staff was really nice!
It was close to where I had to be the following morning. The area was not the best.
If you're looking for a clean and inexpensive place to stay in Redwood City, I would recommend this hotel. I found our room to be very clean, neat, and a lot larger than I had expected. The hotel staff were very friendly and helpful. The bed was a little hard, but overall pretty comfortable. I would give this hotel a 9 out of 10.
The room was very clean and bigger than expected. Has a frig and microwave as well as TV and DVD player. The person at the reception area bent over backwards to be helpful. Only 3+ miles to Stanford Med Ctr and a great place to stay if you are a patient's family. Highly recommend
price of room was exorbitant. No restaurants within walking distance.
Friendly staff and very accomodating as always. Make you feel home.
Mid-price hotel with 1st class amenities. I really appreciated the thick towels, top quality sheets (& no icky bedspread!) and robe. Room designed to feel spacious: closets, microwave & frig located in alcoves, with out taking up room space. Full-length mirror. Good lighting. Large variety at courtesy continental breakfast--eat healthy or splurge a little. Check-in & check-out procedure extremely efficient and convenient! Service not intrusive, but friendly.
It was great the room was wonderful and the staff was great. Lots of steps so hard to get to if you are older. Also bring pillows if you want more than one,
Best free continental breakfast I have ever had omlettes, fresh waffles ,biscuits and gravy, fresh fruit, juice ,coffee, cereal, Keurig coffee machine in room. DVD player in room
As a business traveler, I found this place to suit my every need. The location and proximity to the industrial park and dining was excellent. The cinnamon rolls are to die for. And they a wonderfully friendly Staff.
Very comfortable beds Prices at the hotel bar. $12 for a mojito?
Check in was a bad experience. We got in late and while waiting in line to check in the people working the desk would let guests jump to the front of the line to ask 'quick' questions about chargers and restaurants. It was pretty frustrating. The employees didn't encourage it - but when the guests cut they did nothing about it. Neither did I though. The pipes in the ceiling were leaking in the hall where my room was and trash cans were out to collect the water. It was like that when I arrived but cleaned up by the time I left. There was no issue with noise though.
Comfortable bed, nice spacious bathroom, great breakfast and beautiful rose bushes. Weird random multiple, unexplained screaming in the middle of the night and early morning....kind of creepy. Either we had thin walls and loud active neighbors or ghosts...we chose the former.
Good deal Costruction
Size of room, fridge, microwave, breakfast, cost The cleaning of the rooms could be improved, every once in awhile move furniture out to clean corners, around baseboards and under furniture a bit better
Basic, clean, comfortable, quiet room, good shower, everything you need.
Free snacks in the lobby, free hot breakfast. Fridge, microwave, coffee maker, iron, dvd player, spa in room! Very spacious room also had work area. Close to shops. Very friendly staff. Checkout at 12pm would have been ideal although was available for only $10 more. Road noise was a little loud but did not hear much noise from other rooms which was nice. Some channels didn't come in clearly but the dvd player worked great so I was able to watch a movie I purchased.
Positive: - It is inexpensive and conveniently located (if you're in Redwood City) Negatives: - The motel is very dated and somewhat rundown - The rooms smelled like old, dirty wash rags - Although the room looked like it had been updated recently, it was still quite shabby and worn - The walls and doors are as thin as rice paper. You are going to hear every step, belch and fart. Not to mention the other things...
Booked a non smoking room when I checked in none were available, had to take a smoking one since I had prepaid. Room smelt like an ashtray with burn spots on bed and curtains. People were allowed to drink and smoke in the hallway and parking lot, street party atmosphere, I didn't feel safe and it made the smoke stench even worse!
Front desk service. Too much street noise,all night. Noisy refrigerator. Unplugged it in middle of night.
Room was clean, facility was clean, accommodating. Friendly staff. Eggs were not fresh...byt okay
Good location. Close to Stanford. Ok jacuzzi tub. nice room with desk and 2 extra chairs. Good for eating dinner on.
Nothing AC didn't work. Pool was cold. Breakfast was horrible - worse than what one can buy in a gas station. Tub would not drain. Room was not clean. Staff was rude. I asked for extra towels for the freezing cold pool, and had to argue to get two of the three I requested. I was told not to eat it when I pointed out how disgusting the breakfast was. The place is a shit hole.
It was quiet. Had to have a maintenance man come to move a piece of furniture in order to turn on some overhead ceiling lights - switch was behind the furniture! I had requested a bathtub & asked the front desk if my room had one and was told yes--he didn't bother to tell me that there was NO WAY to plug it to hold water! There was no luggage rack. Desk clerk did not speak English well.
Blood on towels. Roaches in the room. Stink.
Picture & name There's no value at all, maybe $40 worth. I'll never ever stay again.
The staff was very accomodating and warm. The rooms were very clean. The location was very safe and walking distance to shopping, nice downtown and good coffee shops. The breakfast was simple- fruit, coffee, juice, choice of 3 cold cereals, danish and toast. Nothing fancy, but serviceable. This hotel is a great value. The hotel served all our needs perfectly.
Clean and close to my business appointmant. It was located near a shopping center for food
Location to friend's house. Across the street from Whole Foods. Easy "in and out" from freeway. We stayed there while traveling through Redwood City and because it was close to our friend's house. The staff was very accomodating.
Reasonable price for the area, clean.
The mangers / front desk staff made everything right when we had a room that did not fit our needs. Friendly, gracious, "customer comes first" attitude of service. N/A
Staff is great. Breakfast could be earler and more healthy.
The location is extremely convenient - right next to a Safeway, Whole Foods, several good restaurants and bars, a Caltrain station, and of course it's right on El Camino Real, within a quick drive of the 101. It's about 25 minutes from SFO. As noted by other reviewers, the room did not have any unpleasant smell and even has a filtered water faucet in the bathroom. Its low price and great location make it perfect for the business traveler. To be sure, it's not a sexy luxury hotel in any way, but it's not trying to be. It's cheap and clean; that's it. I found the wi-fi shaky, and at times it would cut out and be unavailable for a while. But, if you don't intend to work out of your hotel room for part of the time (like I did), you may not notice.
Internet was working fine, good location and close to train and bus stations breakfast is not really good
The Inn, although an older building, was clean and well maintained. We switched rooms to be at the rear away from the busy street. Noise from the El Camino and the fact that we couldn't get a queen size bed room on the second floor.
The motel location is easy to recognize. The staffing shortage is the problem of this motel. The person at the registration counter is not available when the guest requests help.
nothing It was a dump, paid to much to stay in a run down room in a bad area
Location was great. Walking distance to restaurants and Target was a plus. Television remote. No directions and buttons on remote were unreadable. Had to guess how what each button was. Also they had satellite with no instructions on how to turn on (took about 1/2 hour to figure out).
This hotel was surprisingly safe, clean, and spacious for its budget price.
This guest did not leave comments about this hotel.
Location, staff, tv, walking distance to restaurants Big stains on some furniture
The staff was helpful and friendly very quiet Parking to little
There was no hot water, the front desk person said I should run the water for 10-15 min. Who does that, especially in California where we have severe droughts. The windows haven't been cleaned in months
This guest did not leave comments about this hotel.
Worse than Motel 6 Not enough plugs in the shower way small and just plain old
Location & staff are excellent; very nice, family oriented people and close to shopping centers. Accommodations are comfortable. Rooms are appropriate for the price but need better upkeep. No real coffee or breakfast.
convenient location, cheapest price in area The pastries for the included continental breakfast all contained artificial colorings which are harmful to many people. The lights were not set to have a light go on when the switch by the door was flipped No sheer window covering, just blackout drapes
helpful staff comfortable bed great shower head aged facility, needs better maintenance thin towels, low quality linen
Proximity to Laundromat, free internet, and the bed Staff often not available or not helpful. Room not cleaned on time.
This hotel was close to my project. The staff was friendly. Dirty rooms. First room smelled like a bum was there before. Old cigs and beer. The second room that they gave me was cleaner, but reeked of cigs. You could hear the traffic and trains very clearly. The only reason why I stayed here was because all of the good hotels were booked.
Good value for the money No complaints considering the price
The location was the only thing I liked about Comfort Inn Redwood City. The downtown Redwood City area and courthouse were very easy to get to from the hotel. The room had a body order smell in it that we noticed from the moment we walked in. The sink area had dirt piles in the back corners on the counter. The bedspread stunk like dirty body oder. The towels and wash clothes had yellow stains on them, so we did not want to use them. I was glad I bought a spare washcloth from home.
Large, clean rooms. Despite the location directly at El Camino Real, the rooms are quiet. The breakfast is of the usual motel variety - nothing to get excited about but allows you not to start the day hungry. The location is not very nice. It is safe enough (I didn't have any problems whatsoever), but it sits directly at El Camino Real - so if you want to go for a nice stroll before bedtime, this is not for you.
The service was excellent. It's minimalist for sure, no added goodies like water or cookies in the room, but with such good service it just reminded us of what a good value it was. You have to keep costs low to keep prices down. And there is a market just behind with lots of cookies & food.
The staff when checking in and assisting me with their computer was excellent
Quiet way in the back Under constructionOverpriced for qualityHorrific
It was available the night I arrived Major Construction on facility, Very Old, Paint peeling from walls, people smoking outside rooms. Way to much money for what I got!
It's inexpensive for the area. The INSIDE of our room was fine. Obviously they're trying to remodel the place, one room at a time. Ours was done. It was spacious and clean. The OUTSIDE of the place is horrendous and under slow construction. The office and the grounds are gross, the people hanging around are a little bit seedy.
They are remodeling, looks closed down when you drive in. Advertised wifi but had very weak reception,in fact they moved us to another rm and in both rms we had to go outside to connect. Several kids Toys,bikes of management remain in parking lot.