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I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!
The location worked well for us. We felt safe a few blocks off the main beach The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.
Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems
bra och trevlig personal. bra service nej
Bra perfekt läge och fantastisk utsikt
Hotelet ligger perfekt och har fint utsikt.Stort och fint rum.Frukost Personalen ställde klockan 15 minuter tidagare i rummet för att gästerna skulle gå ut tidigare
Utsikt Cobacobana, frukost Förhållandevis dyrt
The staff were very accomodating. I thought the room furnishings and bed were not up to standards that I expected.
Restaurant food was very good and well priced. Wireless internet was good. I would like more comfortable and updated facilities in room
Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;) see above
Excelente location, very good breakfast Room was small
Excellent breakfast, good location, comfortable.
Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel
Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.
Hotel is close to the beach. It was built very luxury, but time started taking its own.
Free Internet connection - excellent breakfast buffet - staff very helpful and kind. Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows
The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.
Great Pool.....good breakfast Few rooms with view to the ocean
Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area. Communication is a big problem. All the staff should speak english. Rooms need renovation.
Customer Service, Izabel reception Manager is very efficient and helpful.
Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful .. The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.
realy nice staff , thanks ! the famous restaurant "cipriani" seve food warm up again !
Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!
Beautiful. There is no bar or restaurant in the main building. Needs more.
This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.
Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.
Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.
Great location. Fantastic spacious room. Charging US$40 for 24h internet will make me choose a different hotel next time.
staff very friendly and helpful; great location; very good restaurant! rooms not great; adequate however
I liked the location, the staff and the lobby/restaurant/bar. The rooms are very dated. Downstairs is very nice so when you see the bedroom is disappointing.
I like the friendly staff and the great location of the hotel. The rooftop pool was also a nice touch. The rooms were very old and will need renovations.
The only things that I believe they value the money you pay at Pestana are the excellent service, the friendly staff and the perfect location. Make sure you get an ocean view room or better choose another hotel. The hotel can`t classified as a five stars hotel, very old deteriorated rooms and corridors, 80th time furniture, awful illumination and appalling facilities. the hotel needs an overall urgent renovations.
The hotel is conveniently located with amazing views over Copacabana beach from the rooftop. The booking.com rate made it excellent value for money compared to published rates. Staff very helpful and friendly. Room was a bit run down - I have stayed here 3 times in the last 6 years and nothing has been done to touch up the rooms - room in serious need of a paint job; bed linen had holes in it, the bedspreads had stains on them - not what I would expect of a 5-star hotel. The rug in the lounge area at the lobby needs a serious cleaning job! Breakfast (optional) rather expensive.
The staff were plesant and helpful, as stayed previously was comfortable and enjoyable The hotels needs to be refurb asap as it lags behind modern 5 star hotels now, also ran out of silly things like tea, tomato juice and nuts !!!
Location, pool, view, restaurant. Reception clerks are not kind even rude. I think they don't know the word " sorry ". I was confused who is a customer or a clerk. And even they lied to me. (the parking lot was free but not anymore. - This website is also needed to change the information.) I called them to confirm the reservation and parking lot. At that time they said, the parking lot is free but we paid r$20 per day. They said it's paid from 6 months ago. I think maybe I called ghost. They don't remember our conversation on the phone. It doesn't matter to pay for parking lot but they gave me wrong information, lied to me and never say sorry. I want to ask, is this 5 star hotel?, Are they trained about manner?
The location is the best you could ask in Rio. The suite was the most amazing I have seen with two doors to a huge balcony where you can have your morning coffee overseeing Copacabana beach.
Very poor hotel for a five star. The room are very old style, not at all comfortable. wireless very expensive. Breakfast very poor also for a 5* hotel. Artificial orange juice in a country like Brasil!.... There is a taxi service associated with the hotel that practice prices very high compared with normal taxis. The price changes depending on the day and worker on the entrance of the hotel, etc....
The location. No.
Wonderfully helpful registration staff. They were helpful in finding restaurants and booking trips. We didn't speak the language and needed assistance. The rooms were clean functional and unique. It would be helpful to have a clock in the room but that is not really a complaint.
Om man får rummet som är mot atlanten så är det värt pengarna, frå man rummet mot gården är det inte värt pengarna. Vi fick rummet mot gården men bytte till ett mot atlanten. Skillnaden var inte jättestor I pris. Dock måste man veta att fönsterna isolerar dåligt så man hör mycket av trafiken. Rummet mot gården.
Att det låg precis på rätt ställe, nära till allt. Personalen var mycket hjälpsamma med bl.a utflykter. Nej.
We were upgraded to a suite with fantastic view. Staff excellent. Good breakfast.
I stayed at the refurbished area of the hotel: Double room with partial sea view (It was not necessary, the sea is a few meters from the hotel). Comfortable facilities. Reception staff and room service were very attentive and professional. Breakfast very good. Thel place where coffee is served is too small, incompatible with the size of the hotel.In despite of this, it was good
The breakfast buffet was excellent with a very wide variety of fresh fruit and the view from the beach-front rooms was amazing. The front desk was understaffed and even the most simple request required that we stay in line for 10 minutes. But once you got there the staff was courteous and helpful.
Location is very good, near from all interesting places the size of the bedding was lower than the bed, lack of a simple coffee machine in room
location i have stayed only for 10 hours, so I didn' t find any! The view was awful! Ask for seaview!
Fairly good location. I cannot really say anything much more that is positive about this hotel. Like most hotels on the sea front in Rio it is grossly overpriced. The beds were poor quality and uncomfortable. The internet service did not work and they charged me US$2.30 for a cup of tea! Stayed at this hotel 21 years ago -it has not improved with time. By the way, there was NO partial sea view unless you put your head 5 ft out of the window.
Central location, good facilities and good English speakers at threception
The hotel food was excellent - especially the restaurant. The staff was very helpful and nothing too much trouble. The location was good. I booked a sea view room and a semi deluxe room. When I checked in I double checked the room type with reception who confirmed what I had booked. When we were taken to our room it overlooked a brick wall and no sea view. We were not very happy and asked for a change of room immediately as this is not acceptable. I have read on holiday blogs that this is a regular occurance with this hotel. I would have checked out straight away had the room not been changed.
The staff were friendly and helpful and the buffet breakfast was good. The location was good for my business event The room was on an internal lightwell and was very dark. The decor was very dated but there were too few ceiling lights. There were building works going on in the lightwell and this caused some disturbance.
Really beautifull view on Copacabana beach from the window.The best panorama from the pool on the top level.I sertainly recomend this hotel.
The location of the hotel on the beachfront was great. The water pressure in the shower was amazing. The floor was not clean and this affected the overall impression of the hotel in total.
top marks for location, staff and internet speed breakfast area is very crammed
Excellent location, reasonable price, good choice of breakfast included in the price. Twe view of Copacabana Beach from the roof top podium was unbeleavable! We had a De-Luxe room and the view of Copacabana Beach & Sugerloaf mountain was excellent.Free internet, helpfull staff, most speak good English - how is your second language? Murky swimming pool water and mattresses are warn out and need changing. Two single beds pushed together do not make a good double bed... especially when you are feeling romantic :-)
I enjoyed being so close to Copacabana beach and the view from the top of the hotel. The rooms are TINY, the pool is nasty (and also small) and too expensive.
The location, in between Copacabana and Ipanema, was excellent. The view from the roof was about as good as any in Rio and the service--from the front desk to the wait staff at breakfast--was impeccable. We would definitely stay at the Orla the next time we are in Rio. Nothing.
Excellent location meant that Copacabana beach was just across the road the cleaner and more relaxed Ipanema beach was only a short stroll as was the General Osario metro stop. Fantastic view from rooftop pool. Reception staff very helpful and the pool barman knew how to mix a good capirinha ! Breakfast room was far too small with tables squashed together and some mornings we had to queue, very irritating!
Rooms were of high stndard, freindly staff and the pool affords an amazing view. At prices that won't destroy your wallet. Superb for reaching Copacabana or Ipanema The business centre had aome Internet terminla which were impossibly slow. I wasted time on these, got nothing done and was still charded.
Breakfast is really nice. Paying for using internet. The roof terrasse is small, specially the pool and the service there for drinking something there was not available also towels etc.
Very central location & excellent value for money given where it's situated
Great location. The staff were very courteous and the hotel was very clean. Breakfast with many choices including local fruits. The restaurant had great option and the price was fair. Great value. The Standard rooms are bit small and the pool was small too.
The location was fantastic! The staff was quite friendly and they resolved all our problems quickly. The internet was not working in our room, they changed it in the same day. Great breakfast. The hotel has a taxi service which is not the same as the city taxi service and it is much more expensive. To go to the airoport with their service we payed double than would be using the street taxi.
Basic hotel on Copacabana Beach
The location is excellent. The breakfast buffet is fair. With the exception of the afternoon staff, the reception staff was rude and not willing to help us with directions to move around. On the contrary, the bell boys were very nice and helpful. The internet connection was not included on the (already high) price of the room. They charge about 25 $ per day. On top of that, I could never get connected from the room.
Needed a place for one night and the hotel was sufficient for that: Good breakfast.
I found this hotel on good location in the best locate of copacabana beach.staff were helpful and kind the room was clean as well. loby was small.
The staff are welcoming and friendly, you feel like you are in your home Too many people checking in and out at the reception, I didn't like it, but it is unavoidable.
Hotel staff was very helpful and polite, breakfast was good the rooms were well maintained The elevators are very slow and not very reliable
Nice swimmingpool. Room clean and big no good restaurant
roof top veiws was nice.great location. We arrived at the hotel at three oclock pm and where told our room wouldnt to free for half and hour , i had made the reservation requesting a luxurious double room with double bed, found the room to be quite standand small and instead it had too single beds not double,and it took staff an hour to resolve the situation ,by pulling the bed togeather instead of giving us a double "luxurious" (not) room. After such a the long jouney,we where a little dissapoited.
Rooms in backside are so small. Just suites and delux rooms are front side and see Atlantic. We dissapointed about our rooms and we couldn't change rooms. We couldn't open windows back side of the hotel, it doesn't seem save. Air condition didn't work so we couldn't sleep because of hot and airless. Staffs are so rude and not helpfull. We reservated a shuttle to go to airport and learned the price but they arranged a small shuttle for us and tried to give 2 shuttles and take more money. We had to arranged taxies on the way and we could catch the flight hardly.
we booked the hotel through kayak- their website was not working, we had some issues at check in but they were resolved, the stay was great, the rooms were clean and nice , we were upgraded to the executive lounge - breakfast and light dinner was included.food was very good. service was excellent- internet was reasonably fast, all in all - a pleasant stay-
View Overpriced by 30 - 50%
Great location. Friendly staff need continuing renovation. Interest service can be spotty. Plumbing problems.
The hotel has a very good between Copacabana and Ipanema Staff very helpful Think that the hotel is ready for some renewal
The water that came out of the shower was either freezing cold, or boiling hot- it would change by itself during a shower without reason, so I burned myself a few times.
The new renovated rooms are valueable for the money.
The staff were great. I have been all over the world and the staff at the Mirasol were some of the most helpful and friendly. I would stay there again.
In our room facing the backyard really disturbing noise from other air conditions.
very rich and nice breakfast menu, good pool bar at the roof and beautiful view over Copacabana beach. Perfect location ( very close to main road, bus and metro station) The rooms are a little bit dark (small windows)
Loud and noisy
The area on the rooftop. A pool, fitnessroom with a great view. The breakfast The breakfast juices were 90 percent water and 10 percent fruit. The room was a bit noisy and not perfectly clean.
Breakfast was good They check us in into a room dirty room. We had to go up an down carrying out own luggage, waited in the lobby and the staff never apologized or offered anything to make up for their mistake. The woman at the frontdesk with a tattoo on her neck just said: "when we are busy, it´s common for this to happen". Worst customer service ever!!!
The location was great, just one block from Copacabana beach. Good variety breakfast buffet. Staff were very helpful. Arrived late at night,hotel were expecting us and quickly showed us to our room with minimum of fuss which was great after a long day of travelling
Very noisy air-con
Staff were nice and very helpful, it had a pool on the roof, the room was a good size and quiet. The restaurant food was good and priced quite well.. The aircon wasnt great but eventually got the room cool.
Staffs were friendly and provided good information/suggestions to our requests. Asked for a late check out while booking but did not get a confirmation till an hour before check out. Would have preferred yes/no in advance or atleast reasons at the very end. Also there was a safe box in the room but were charging 4 BRL for the key. I could not understand the logic at all. 4 BRL is not a big amount and hotel could have very well included the rate in the price and offered the key to guest.
Very friendly staff. Good location.
Love the breakfast, though the meat provided is not lablled and found out the only serve pork based meat. If you don't eat pork, you may have an issue with breakfast. Need to provide a hotwater, or coffee maker in the room.
The rooms were quite large, breakfast and Dinners were very good, good location to the Copacabana beach, little supermarket over the road, atms near by, enjoyed our stay.
The staff was perfect and the food of the chef Neves was very good! The noise coming from the bathroom and next door building was unbearable.
The breakfast was quite good and my request for a quiet room since the road in front of the hotel was very noisy. The prepayment attitude
Noisy AC unit.
Spacious and clean appartments. Bathroom with sauna good location, 10 minutes walk to Copacabana beach Dishonest staff. At check-out on 21.11. the lady at the reception pretended that taxis charge a fixed amount of 70.- Reals, because it is weekend. Knowing that this is wrong and that she tried to get a commission from the driver, I insisted to go on the meter. I finally paid 42.-
Clean and safe hotel. Pool on the roof is nice but small. The most kind people were the ladies cleaning the rooms and gentleman at the outdoor. Good selection of fruits at breakfast. We stayed at the hotel over two weeks, and got at first maybe the worst room of the hotel (3rd floor just above the busy street). After negotions we could move on the other side of the same floor. The standard rooms are very basic; no place other than your bed where to sit in the room. No way a 4-star-hotel. Towels were worn out to holes. Be aware that you need to pay extra for safety box. At breakfast same food every morning for two weeks, and juice more water than juice. If you make some agreements with the receptionists, please, ask it on paper. Otherwise promises may not become true.
Really great location, directly across from the beach. The rooms although very clean were very small. The staff however were all extremely Accomodating. They provided us with a late checkout (4pm) free of charge.
All the staff are incredibly friendly and helpful, and really try to make your stay as enjoyable as possible. The food is good, and the location is excellent. The rooms are spotless and very comfortable. Many thanks to the staff we dealt with: Aldo, Dark and Debora - they really made a difference to the enjoyment of our holiday.
Location was great and hotel is not too large and impersonal and is modern light and airy - good plumbing.
In my travels with family and friends in Brazil, this hotel was by far the cleanest with the best facilities and views of the ocean. The staff were very friendly and helpful and the breakfasts were excellent. The location was perfect for sightseeing and walking and the hotel catered well for the children in our group.
Very good location on Copacabana> Friendly personnel and comfortable rooms, all very new. Copious breakfast. Very nice view from topterrace The posted prices of the hotel are high, and no discount the days we were there but this was partly due to a topweek (InternationalConference). Try to choose discountperiods or dates. The pool is very small but everything very clean.
Hotel location, right on the beach, and exactly in between different areas such as Leblon, ipanema or Santa Teresa, Centro etc...Makes it very convenient to go anywhere in about 15-30 mn taxi ride for about 15-20 R$ Nice modern room with good bed Small bathroom but good shower Restaurant:- breakfast buffet is good; however at dinner we were served micowaved food and service was extremely slow.
Staff, the attention at the restaurant. The room was clean and new. Small pool, lack of parking for guests. Not enough towels in the pool area. The behaviour of the guests on the pool area should be watched, it is a family area and I had to leave the area due to improper behaviour of a couple in the pool.
I am a seasoned and well traveled across the globe, the staff are extremely proffessional yet it can become a bit aloof. However my stay was pleasant, the barman at the pool was very attentative & gave the best service it was pleasure tipping him most generously..I will definately stay there again..room size modest/moden but comfortable. Strange that guests are not allowed in your room, surprisingly it is the 1st hotel that I experienced this.
very convenient, very helpful staff, especially at the front desk
It was in a very good location with a great view,also it was new and very clean! The reseption charge me 30 Reals extra for phon calls and things from mini bar that i dont use at all,but the most important was that they inform me 2 days before my arrive there that they dont accept my credit card(i did my reservation 1 month before).....unbelievable
Breakfast, staff, and pool area Non-complimentary wifi
I found the hotel in general good.The reception staff excellent. The porters very unhelpful. On arrival we battled with our bags to get them up the stairs of the hotel.Only once inside was there any effort to assist us.The staff at breakfast seemed to be there under duress. Most unhelpful.
Good location close to the beach and metro station. Very helpful staff Rooms were a bit dark and old. There were some ants in ours.
Great service! The staff was amazing and super helpful! Alex is the best! They were all really accommodating. It's really close to the main metro line and the beach. Like a 2 minute walk to both. The beds weren't really very comfortable. I was happy to only being staying one night because of it. This isn't a negative just kind of a bummer but the pool, sauna and gym on the roof top with the views were all closed. They're remodeling until December. But trust me you don't need a pool when you have that incredible beach!
close to beach, friendly staff, free breakfast horrible gym, paper thin walls and ceiling, could not control AC temp.
lifts are excellent and fast. breakfast was always very good. ALL the staff (really all of them) were always very courteous and i felt all my belonging were safe. when i stay in other hotels i always take my passport and wallet out with me, i dont even trust the safes; not here. even when i moved rooms, the staff brought things i forgot to my new room. excellent wifi internet facility. first room i stayed in on the 12th floor was too noisy from the machinery/swimming pool engine/airconditioner. got moved to the 10th floor which was better, but windows facing the beach had restricted stay which limited the views one could get. and the walls felt i tad thin. i could easily hear people in the corridor and coughing from the other room.
Very nice staff
The manager was helpful, fair and considerate. The hotel and your website did not advise me in advance of a policy against having guests in the room.
I enjoyed my stay very much and found that everything was comparable to what you would expect from an International Hotel I only stayed for one night so there was no time for likes or dislikes. However I must say that the Breakfast was excellent.
Good location - a small hotel compared with others in Rio. Very strict on departure times, unless you are willing to pay a supplement.
The room and the view over copacobana beach was amazing. Staff were very friendly and helpful
Just a breakfast was good. Many different fruit Hotel really poor. Rooms unbealivble small, like a toilet. Very noisy
i was robed on the beach at the hotel while sitting in a hotel chair
Bed was comfortable, breakfast was pretty comprehensive. Nothing else worthy of comment. Hotel is clean and I suppose nice, but for the price paid, it is considered overated and a rip off. Rooms are wood everywhere and coulurs used are a sad blend of same shades. so it feels like your sleeping in a wooden box, Bathroom was small and also no bathrobes incuded, which for a superior double is not the same as other copacabana hotels. Ok for one night passing through, but definetely not a family or long stay venue, Roof top bar is also bad as well. Worth a miss this one unless your stuck which I was.
the safety and well management of the reception the way waiters asks you when in ur way to breakfast about ur room number??
Location near Copacobana beach and helpful staff The insects in the room, including cockroaches ;(
Its been a firm favourite of mine for more than 10 years during my business trips to Brazil, Hotel has undergone some excellent re-styling for both accommodition and Hotel lobby/restaurant-bar facilities. If you can get booked in the go for it. Bath robes probably need changing out - A minor complaint only and should not be seen as something which ruins the day.
the location is marvellous. my room was in the 12th floor. the elevator will take you to the 11th only, then you have to use the stairs. i asked fo a king bed, they gave me a room with a two beds.
internet connection was very poor
Not a lot. There were massive reno works which were very noisy and the front of the building was a total mess. A temporary reception desk was there but the staff were very slow and no apoligies for the mess. The rooms need a good paint job and the bathroom was something out of a bad 80s movie!
The location The value for money is not too high. Large room good bad but poor furnished, courtains are old and ruined ... Given the location and the range of other hotels in the area it is pretty fair.
Pleasant staff, excellent location, comfortable common areas. Room was good, large, with king-size bed and patio. Buses from airport will drop guests outside hotel; buses or metro to Downtown can be caught a couple of blocks away. Bathroom fixtures old.
Recently refurbished on the ground floor to an extremely high standard. My room was 12th floor with personal balcony and overlooking Copacabana. Bathroom was a bit dated and needed sorting but this did not prevent me having a great time.
the kind staff, the good location, the reasonable price