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Friendly staff. Housekeeping did not check my room on the second day; SPG would not credit points for my stay due to having booked it through a Kayak.
Rooms were clean, I give amenities a 9 Not enough restaurants/shopping in the area. No fault to the hotel but, we had to drive abt 15 mins away to an area with a mall and restaurants.
Nice clean room. I had a very comfortable stay. The hotel walls are quite thin. Could hear a good bit of hall noise.
We thought that the remodeling that had been done was very nice and up to date. It had a relaxed modern feel to it.
Room was kept clean. King bed was comfortable. Desk staff were very nice in general, and great about extending my stay another night without an upcharge. Good workout room. Conveniently located near I-81. Lacks fridge or microwave access. One only elevator was operating, which had been the case for nearly a month. They're expecting the issue to be resolved by July '15.
For the good, first would be the beds and pillows. They were very comfortable and I slept well each night. The room was neat and clean. The public parts of the hotel were well kept and inviting. The location of the hotel was decent, only about a mile from downtown. It's an easy ride to downtown as well. I read several negative reviews of the on site restaurant. Although I only had breakfast there, I would disagree with those reviews. The breakfast menu pretty standard for the north. The food was prepared well. The service was quick, without feeling rushed. Our server was pleasant and engaging. And I felt that the pricing was comparable to what you would at an off site diner. Definitely not gouging. There were only a few minor quibbles I had with the hotel. The walls were pretty thin. There was family with children in the next room. I knew this because I could hear the children well into the evening. It didn't bother me or keep me up, but I was aware of it. In fact, they may have had the worse if it as I am a snorer. Secondly, though clean and functional, the bathroom looked as if it could use a refresh. And lastly, the hot tub could have been a bit warmer. As I said, these were minor quibbles. Overall, I was pleased with my stay at the hotel.
Nothing I was told my room was not available when I went to check in at 11pm.
This place deserves negative stars. Left after 10 minutes. Keep my motherfuckin money. What a dump.
We stayed here for two nights and had a great time. The staff was helpful and nice, and the room was clean. Room came with TV, microwave, and mini fridge. Hotel is about 5-8 minutes from downtown Scranton but in a quiet area. We would stay here again!
NOTHING EVERYTHING HOTEL WAS DISGUSTING AND RUN DOWN I WANT MY MONEY BACK IT WAS NOT WHAT I PAID FOR. WOULDNT EVEN PAY 5 DOLLARS A NIGHT FOR THIS.
Staff was friendly, room was clean Had to eat breakfast somewhere else..coffee machine was not working. Hotel in need of updating.
The hotel is in a historic train station. Wonderful restoration. I arrived early, so the room was not ready. Okay, I was told I would get a call on my mobile phone when a room was ready. That call never came. As the normal check-in time approach, I returned to the hotel to find that my room had been ready but that no one had found the time to call me.
The refurbishment of the grand train station into a hotel is nearing completion and they have kept much of the details of the main station lobby. It feels grand, though I question some of their design choices (neon bright spot lights?) The heating systems were off and on, including bouts of cold and hot water in the showers. The food at the grill and their main restaurant was Okay, but nothing to get excited about.
I have been making an annual trip to Scranton, Pa for the last 15 years. I always stay at the Radisson Lakawanna. The lobby decor has been preserved ( beautiful marble, mosaics, and stained glass). The rooms have recently been redecorated - or are in the process. This is a welcome improvement. The staff is friendly and helpful. We love dining at Carmen's ( in the hotel). Good food at a reasonable price.
The rooms were very large, beds very comfortable. The hotel lobby was very elegant and the old train terminal atmosphere was very cool. The bathroom was renovated with a stone vanity and very nice tile, but they used a very crappy tub surround.
Newer Clean large rooms nicely appointed convenient to major travel arteries complimentary breakfast small workout facility
Hot tub, breakfast
The rooms were spacious, clean and comfortable, with enough space for a family Nothing
Jacuzzi room we stayed in & the morning breakfast offerings were excellent. Would have liked fresh strawberries & more blueberries for the fresh waffles. Also, needed a backup box of tissue in our bathroom. Thanks for asking.
With a family of five the included breakfast is a great plus. Nothing. We weren't there long enough.
Room was clean and staff was pleasant
Ease of location to highway. Area looked old and tired.
The employees at the Hampton at Montage Mountain couldn't have been nicer to us. All very pleasant and helpful, from letting my husband keep his bicycle in a safe place to giving us directions to Scranton the following morning. My ONLY complaint is minor. The website booking described our room as having a view of the mountains -- only true if you leaned into the window and looked left past the car port directly in front of us.
The sheets and pillows were fabulous. The price was fantastic. The breakfast was healthy and good.
Free breakfast was good.
The breakfast is always good. The beds were comfortable, etc.
We spent one night during a extended car trip, it was easily accessible from the highway. Felt it was a good value for the money. Feather pillows on the bed, my two asthmatic children cannot have them. I guess to others they are considered a luxury, to us they are a hazard.
Location. Value. Breakfast. Comforter too heavy. Would like the option of a lighter blanket.
inexpensive but average accommodations
It was very close to the coach station and town centre. It was reasonably priced and room included a breakfast. There was no lobby internet facilities, the staff were not overly helpful about cab services (even though there is only one in the whole town) and where to find internet facilities.
Great hotel for the price and perfect for an overnight stay in the heart of the city. Clean place and nice people at the desk. We chose it for location and price.
Room was clean. There was good parking place and city was only two minutes by the walk Heater was littlebit noisy. Breakfast was only cereous, bread and juice... no any meat or something like that
Good location, good and free parking place, free wi-fi, good hotel for overnight stay. Average breakfast.
i thought the staff was very friendly.my room was clean.i would recomend this room to my friends.its cheap in price and at a very easy to find location. the breakfast could use improvement.but for the price of that room it was a fair deal
It's very cheap There was a old brewed coffee bag lay sitting in the coffee maker. There was a lot of brown stain in the toilet. A lot of kids running outside and yelling in the morning.
The location was central to the historic sites and a value for the money. Motel was an original Howard Johnsons and is experiencing a bit of minor wear and tear type deterioration that fortunately is being corrected by the current owners.
Convenient location, nice management, decent price. I'd come back to stay. Don't think the room was as clean as would have liked; bathroom floors and such had hairs and were not thoroughly clean.
Nothing. The hotel is filthy,unkept and falling apart. I will never stay there again. Peeling paint, cracked cement, dirty and broken curtains,stained carpet,horrible bathroom and uncomfortable bed. The door handle was loose and did not close properly. I kept my things in the trunk of my car .
The room was clean and seemed to be fresh/new. The beds were very comfortable check in and out went well. The breakfast was simple. There was an indoor pool that was open late and seemed fairly clean. The pool was lacking chairs. There were several broken toys that should have either been replaced or thrown away.
Clean room, comfortable bed and pillows. The room was super spacious I would definitely stay again. The microwave was broken and they were renovating but that was not a deal breaker for me because we only stayed one night.
The distance it was from the location I needed to be at the next day. When I arrived at the hotel, the staff stared at me for a good minute before someone came over to help. No one offered to help me with my luggage, but I was told to go down the hall for a luggage cart. The rooms were dirty and needed renovating.
Close by where we needed to be and a spacious room
The staff was polite and courteous. No
Location - close to shopping and restaurants. Rooms were large, beds comfortable. Breakfast was great. Staff was very friendly.
Staff was great. Also loved that the indoor pool was open until late.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The rooms were very clean, the microwave in the room had Out of Order taped to it, other than that it was excellent. Pools was nice too. Location was easy on/off highway.
Very nice and spacious room. Even for one night it seemed nice to have some extra room. I liked everything.
location, Cleanliness, Staff I had 2 major issues and 1 minor issue that I presented to management/front desk when I checked out. Terrible bed needed replacement. Shower rod needed repair or replacement. refrigerator needed repair.
The room was clean, amenities more than fine for what I was staying for (just one night to crash after an event in Scranton), and looks like it would be a nice place to stay for a longer visit too. The in room coffee maker and fridge were great additions, and the Noon check-out time is nice for a late-riser like myself – even 11:00 can be a little early sometimes. And kudos to the front desk employee who helped change my night when I was checking in – I accidentally booked the wrong night online and didn't realize until I was in the lobby but he switched it no problem and with no additional fees! Signage, the hotel is tucked up a driveway completely hidden from view from the road and the only sign they have is about the size of a Dunkin' Doughnuts drive-thru sign, on a dark road no less. There's a bigger sign once you get on the driveway obscured by trees but you can't see it from the road at all and I drove right by it the first time. They need a bigger and better lit sign so the driveway's easier to pick out, especially since there's two other Marriott brand hotels a stone's throw away up the road.
$15 for glass of wine Wifi not working
Staff was beyond excellent as the were extremely helpful and freindly. The hotel provide a taxi to pick me up at the airport at 2am.
Rooms were beautiful and smelled so nice!!! I'd definitely come back!
Affordable and good location Room was a little dirty, room smelled bad
The room was very nice, spacious, clean and very accommodating. The pool area and hot tub was well-kept. The breakfast was not great. Very limited in choices and the coffee was warm.
Nothing The hotel room including the pillows smelled like smoke. In the morning I discovered bed bugs on the comforter. No employees were around in the early morning hours when we left to discuss this.
location the bathroom was filthy, stains everywhere and the tub had grime in it
The staff were friendly and accommodating. The location was good for my needs. The back entrance door did not lock - unsafe. The room was not well cleaned. The heating unit control on the wall had goop on it. The "continental breakfast" was just very sad; cereal and dry bread and bagels.
Still waiting to correct an erroneous room charge.