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Good location, room was well furnished and clean, an empty fridge was very useful. Didn't suffer from banging doors and creaking floorboards. Excellent car park location and easy access to the hotel from the car park that didn't appear to be locked - so no mammoth treks to have a late night cigarette. No internet, the broadband connection in my room didn't work so I had to pay £40 to use WiFi when it is free at most hotels in the area. When I got the WiFi it was a poor connection and didn't work at all for most of one night. Room key card was erratic at best - it took me around five swipes on average to get into my room.
quiet, calm location
central free carpark
extremely close to the RST theatre, no more than 5m walk; very quiet, free parking, great breakfast and very comfortable bedroom. waiting staff on the restaurant could be increased in numbers - or efficiency - waiting 15 minutes for the waiter to take my breakfast order, while the restaurant is half full is the only negative item to point out - the breakfast itself was fantastic.
The location was perfect for visiting Stratford as only a short walk over the river into the town centre. The staff were extremely friendly and the hotel had a very relaxed atmosphere. The room was very clean and had everythiong we needed inclusing an iron and board already in the room. Our stay wasn't long enough! Could have done with an explanation at check in on how the plug in the sink worked as we thought our was broken!
the breakfastroom and quality of breakfast No lift and long walking distances
This is a good hotel and is very conveniently situated for the town and for walks along the river. We have stayed here many times and it is our first choice for a hotel in Stratford. The cost of breakfast if you just want tea and toast. Not enough parking.
friendly staff, very good location.
no dining facilities
convenient and clean
We only stayed one night, but it was comfortable, clean, very convenient short walk to the Theater, not far from the rail station, walkable to the sights. People were friendly, and room service breakfast was right on time, so we could catch our train to London.
The location was superb. The junior suite was well worth the extra with a separate lounge area. Having real log fires burning made it feel warm and cozy. Plenty of places to sit and enjoy a hot drink near the fire. The hotel building is old and whilst the rooms are very clean and well decorated the plumbing is old with low water pressure and about 15 minutes before very hot water reaches you. All part of the old world charm I guess.
The friendliness of the staff. The fact we were able to book in slightly earlier than 2pm having travelled all the way from Scotland. The hum of the air conditioning unit outside our bedroom window.
wonderful, excellent for a romantic evening- four poster bed well worth it, central to stratford
Location, Food, Character Building. Being charged for car parking.
Location (very central), friendly and helpful staff, character. WiFi was very accessable Room was a bit worn. No mention was made before arrival (eg at time of booking) of £10 per night charge for use of the carpark.
The hotel is clean and suits the character of Stratford upon Avon. The log fires are lovely! The hotel were not helpful with the problems we experienced during our stay. The breakfast was poor quality, badly served and the staff were not helpful.
Great location for accessing attractions. Liked the ambiance of the hotel. Staff were obliging. Room was cramped (bathroom was not).Poorly equiped-tv did not work. No clock/radio. No pen. Most importantly- no space to put clothing- We had to live out of our suitcase.
Very convenient for the theatres and with on-site parking (which can be a problem in Stratford) this is a comfortable and characterful hotel which is good for a short stay. The staff are pleasant and intend to be helpful; but things can go amiss. For example a room service request was overlooked and a dinner reservation got lost between the front desk and the restaurant.
Comfortable hotel with character right in centre of town. Ideal for visiting historical houses and close to lots of restaurants.
We really enjoyed the ambiance of the hotel.The decor and furniture have been chosen for ultimate comfort and cosiness and have achieved a "home from home" feeling and yet still offer luxury. Nothing springs to mind.
I liked the "character" of the hotel and that it had air-conditioning. The room and bath was large, the bed very comfortable, and the hotel is in a great location.
Trevlig atmosfär med viktoriansk prägel, dock modern standard. Rummet var fräscht och hotellet ligger centralt i Stratford-on-Avon Personalen var tillknäppt och man krediterade mitt kreditkort vid ankomsten med 90 £, Sedan betalade jag 130 £ enligt min bokning vid avresan, men de 90 £ som krediterades vid ankomsten var kvar och belastade mitt kreditkort under en hel vecka.
The location Check-in staff rather vague & not particularly welcoming
Excellent breakfast with a lot of choice and good quality. Location was perfect for our visit. Car parking was difficult, but adequate considering the location. Checkout was very slow.
Local to attractions
Staff were very helpful
Close enough to the town centre without the need to drive Our room was above the bar which was noisey on the saturday night
the position to the town centre
Staff extremely helpful, rooms very nice and comfortable. Excellent for the town and theatres. Excellent location and facilities
everything really, room was very well equiped (we had an executive room) and very clean and the food was gorgeous. I'm affraid my only complaint was the mattress, it wes far far to soft for my liking, it didn't look old or in poor condition or anything it was just too soft for me, it felt like i was sleeping on a banana, but i didn't complain to the hotel as i don't supose they keep spare mattresses!!! I just slept on the sofa bed which was i bit more firm.
The location was very good. We could not be allocated a non-smoking room as requested. The advertsied parking facilities were inadequate thus costin an additional £15.00 for the overnight stay.
Easy location, comfortable room
Excellent staff, who really went out of their way to help. Nice coffee, shampoo etc. Little bit soulless like a barrats show-room- but nice.
Beautiful duel aspect room. Perfect location. Lots of nice little touches. No air conditioning
Excellent. Recent renovation makes for very smart, luxurious hotel. Staff were wonderful, very helpful. Restaurant also very good. Opposite RSC so location perfect. Worth a return visit.
Gorgeous room, amazing lush bathroom with bath and shower - brilliant location and really welcoming staff - a really luxury hotel. We weren't very impressed by the breakfast, it was a bit over-the-top pretentious meal when actually it would have been better just to have a good standard english breakfast, also it felt quite unrelaxed and a bit forced/overly posh.
A wonderful relaxing place for a weekend break
staff brilliant, room spotless upgraded to suite but the bathroom faced reception with ordinary glass in window had netting over but at night with the light on you could see in so felt uncomfortable having shower or bath
The Arden Hotel is dedicated to making your stay special. I truly enjoyed my stay and would recommend it to anyone.
Location Quality of food Sevice Some lack of availability of menu
The relaxed comfortable atmosphere
Staff were very helpful. Corridors were shabby and full of creaky floorboards. Windows in room were badly fitting and worn. All doors locked at around 11pm apart from the main door and one other, which was annoying.
Extremely comfortable, clean accommodation; breakfast and dinner excellent in terms of choice, presentation, service etc etc Bit noisy as our room was in close proximity to the function room - pleased the disco did not go on any later into the night!
nothing very cold hotel, too quiet, not very friendly, old torn carpets in corridors, price of food and drinks hidious
The staff were extremely friendly and efficient. The dining staff were very well trained. The buffet breakfast was excellent Nothing came to mind
The restauraunt was good for evening meals and breakfast and the service was very good.
Excellent breakfast incl. in price
The staff were very helpful The room was a bit dated - windows didnt quite fit and heating was difficult to regulate
Very comfortable bed. Staff were very helpful and upgraded us when we objected to our original room.I also left a ring behind which the staff located and returned to me very promptly. Initially claimed they had no booking for us,eventually resolved after the intervention of Booking.com but wasted time we wanted to wander around Stratford.Initial room could not be accessed as lock didn't work-then shown a room overlooking the car park which had cars a few inches from the window.Upgraded room had obviously not been checked very carefully as there were dead lightbulbs next to the bed, insufficient towels in the bathroom, and the previous occupants comments form still on the desk. We were also offered a discount for the dining room which was only applied when I queried the bill on check out.
A very nice place to stay, ideally located for access to town and surrounding area. rooms were tidy, well maintained and tastfully decorated. Owners very friendly without being intrusive. only one comment. pillows were too soft!
Fantastic location, nice clean rooms, welcoming, town centre is walking distance. Truly a five star stay and yes the breakfast was excellent! Highly recommended and will come back.
excellent facility with lots of quality furnishings. very close to the town centre and the pub in shottery village! the proprietors were friendly and welcoming. the bedroom doors need to have locks.
A lovely warm welcome when we arrived and an equally nice room. We enjoyed our night here and felt very much at home. The place is very well done up with well maintained gardens.
church Farm Barns is to me the ideal place to spend time exploring Stratford and the surrounding area.
The breakfast was good with plenty of choice. I had disabled bathroom facilities which were excellent for my needs and spotlessly clean. The room was very dark as trees prevented much sunlight coming through the window.
It was very clean and modern, very welcoming, a joy to stay there. Wanted to stay a further night but you were booked up. Very good deal for the price we paid. will def come back again.The staff were very helpful and found us alternate accomodation for the extra night we wanted to stay. Although it was three miles away from the town centre this did not cause us any problems as it was such a lovely place visit.
location,friendly staff,clean stylish hotel.quick checkout. swimming pool area too dark,steam room not working,changing rooms dated.
cleaniness and friendly staff no windows in restaurant, a pity given the location of the hotel
Lovely, friendly helpful staff, lovely breakfast and plenty of it.
It was excellent value for money, the staff were very helpful and the food was very good. For a four star hotel the cleanliness of our room was not up to the standard I expected. For example the room was not hoovered during the course of the three night stay or if it was it was not done satisfactorily as various items were on the carpet throughout our stay
swimming pool It was more suited for business people.
The staff were very nice, always helpful and cheerful too. The food in the restaurant was excellent and reasonably priced. There were no minibar or air conditioning in the room. The drinks in the main bar was not serve with a bowl of nibble nor were you able to purchase it if you wanted to.
Very friendly staff both on reception and in the restaurant. I expected more in terms 'wow' from a four star hotel. The decor is dated and could benefit from an uplift.
modern, clean room. Good food. Two choices of wine being 'unavailable'.
LOCATION AND SURROUNDINGS. LOVELY SETTING. CLEAN, CONTEMPORY ROOMS.
Probably one of the the best guest houses we've stayed in.
Attention to details, cleanliness, owner was clearly putting a lot of love and effort in sharing their house with the customers None
Comfortable, excellent breakfast, very friendly and welcoming.
Location and breakfast
Rooms were clean and large enough. Breakfast was fairly good. We had a 4 in the morning fire alarm go off and had to evacuate the hotel. That was due to an employee opening the fire exit at that time for a late arriving guest. That was quite unpleasant, and tiring.
Yes.good location & price We were waken at 4:00 AM my a false fire alarm
Excellent customer service, very clean and homely. The breakfast was great!
Excellent location near to the town centre. Room was clean and breakfast was excellent.
Close to town centre, lots of information from owner, allowed to leave car in carpark till 3pm on the day we left None
Nice host, good location - 10 minutes walk to old city walls. Good breakfast. Room very small, but ok for the price. Bed not particularly clean; hair from previous guests still on sheets. Room quite cold. Only a small radiator.
Very helpful, friendly couple & staff. Lovely new refurbe clean & comfortable. Excellent breakfast with plenty of choice, very well organised. Pleasent walk along river into town.
Nice quiet location on the outskirts of Stratford, but within walking distance of town. Friendly proprietors and good breakfast! Good size room and the bathroom had natural light, which was a definite plus. None.
location and friendly
Cleanliness of room Noise from guests in above rooms moving around
We were really please with the guest house, it is 4* as it states,as we have never stayed in a guest house before only so called hotels this guest house was far better than some hotels we have stayed in when we have gone with coach company's There was nothing to dislike,The breakfast was excellent& only a short walk to the centre.
I mentioned in booking that it was a Birthday surprise and we were given the biggest room opening out onto the garden which was great.
Proximity to the train station; very comfortable room and en suite; friendly, personable management; delicious made-to-order breakfast; and reasonable price.
STAFF GRACIOUSNESS. ROOM. BREAKFAST. NO RAILINGS ON RIGHT SIDE OF UP STAIRWAY. NO ON-SITE PARKING.