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Customer Service, room was awesome
Central location. The Steigenberger Graf Zeppelin had lost my booking/reservation. It took me 30 minutes to check-in. When checking-out reservation was lost again. Amazing for a 5-star hotel: no room service from 10pm to 6am.
Very centrally located, neat and clean it must be possible to go to the room before 15.00
Location near the train station is very convenient The wifi is a ridiculous joke -- very slow, drops constantly, and when I asked the front desk attendant for a room with good service, she put me in the room furthest from the server. I had to stand in the hallway to reconnect, repeatedly.
Location is very good near the main station Price very high, they asked for more money to get a twin bed room instead of Double.
€35 for a toasted sandwich in the bar at night......
Nice room design. Good reception team There is no place to held a meeting with guests in the lobby. For a hotel of that class the lobby is poor. There a special stage in the lobby reserved for VIP customers. This is not good.
I feel it is totally overpriced in comparison to other five star hotels. The rooms are smal. The TV is in a position were you cannot sit in bed on watch it comfortably.(TV being on the side of the bed, not at the feet end of it)
had very high expectation from it before we arrived due to its history & the introduction from the guide book. unfortunately it turned out that we only liked the location of it. the management. stayed there for two days. toilet paper was almost out in the first day, but no additional was added. we had to ask for it by ourselves the next morning after running out of it. The heater didn't really work in the first day, either, even though it was fixed the next day after we notified the front desk during the night. The guy taking care of the problem at 4:00am after we were awoke by the cold temperature didn't seem to feel sorry about the situation. maybe we were being too polite during that time? obviously something wrong with the management of this hotel.
Location - great for the shops and the railway station. Very friendly staff - both the cleaning staff and those on the front desk. We waited in the bar inside the foyer to be served a drink but the waiter didn't serve us - not really a problem as we went into the very friendly zeppelinos bar, which was part of the hotel, instead, but disappointing that the waiter didn't see us.
Very nice hotel!! Near shopping city! The stuff in the reception very helpful and professional! The breakfast was really good. Everything was very good.
Hyfsat hotell. Lite lyxig entre etc. Rent men dock en papperslapp under sängen. Internet och frukost dyrt. Jag valde då att ta frukost på Coffee Fellow vid Mittstatte. Mycket billigare och med gratis Internet. Strykjärnen var det lite få av och de första två jag hittade fungerade ej.
Ligger bra, utstrålar att vilja var i högsta internationella klass. Bra service
Suveränt fint förstaklasshotell centralt beläget i staden. Gedigen frukostbuffé och excellent gourmetrestaurang. Bilparkering i hotellets djupgarage utgjorde en säker, lättillgänglig och bekväm förvaringsplats när vi inte använde bilen. Förvånansvärt lågt pris/natt under vecka 33. Inte direkt, men duschkabin hade varit bättre än badkar.
Trevligt bemötande av kunnig personal som gjorde sitt bästa för att kunna tillgodose våra behov. Mycket trevliga rum. Verkar som om man kan försöka utveckla miljötänkandet på hotellet då handukarna tvunget skulle bytas ut efter en dags användande.
Service for Breafast very unfriendly
Front desk service and proximity to airport Breakfast 'service': started cleaning area and moving people = guests around during breakfast hours.
Internet service in the hotel room.
Vi hade en utmärkt vistelse på Kronen-Hotel och personalen gjorde det lilla extra för att fira min frus födelsedag på hotellet.
Nära till centrum och kommunikationer. Fräscht rum, bra frukost. Ingen möjlighet att låna dator för att söka info på internet. Personalen sa att de flesta som kommer till hotellet har egen dator med sig.
Rent och allt fungerade. Väldigt bra och omfattande frukostbuffé AC kunde ha varit tystare och färskpressad juice är inte dumt till frukost, men det var nog det enda.
A great value hotel. Room was very small, but sufficient do what I needed.
The room was a nice size and comfortable. Very Quiet.
The room was excellent, the bed very comfortable, toilets and shower also top quality. TV was also very nice :-) W-LAN was not stable enough, I had no opportunity to try the breakfast so I can't tell, and the location is not the nicest one in Stuttgart.
The breakfast was excellent, and the staff at reception were helpful and friendly. I was quite comfortable in my room as well. I found the hotel a little difficult to find on foot, largely because the sign simply says 'Hotel', rather than 'Novum Hotel Boulevard', as the Kayak reservation stated.
the staff where very helpful and nothing was too much trouble for them, the room was clean and well looked after
Its location is near the stations,U-Bahn,S-Bahn and city centre.Room rate is reasonable. The shower part is too small and water could be dissipated outside to the dry area.
Staff very helpful Would have preferred a bath to a shower - but Stuttgart is in Germany!
Location. Staff Small rooms
very close to the center and railway station, good breakfast very little room with no comfort
Elevator was very noisy
We were very impressed with the cleanliness of the room and bathroom. The furnishings and carpets were in good condition. The receptiom staff were very friendly and helpful. The weather was extremely hot and it was unbearable bot to have air-conditioning in the hotel and room. In spite of the fat that breakfast is served until 10am, around 9:30, some food was already finished, such as cut vegetables, and the kitchen staff didn't bother to replentish it unless we requested something specifically.
Great staff but for that price hotel was very low on 'perks' like decent towels, no fan in room, only one pillow, no bathroom items like shampoo/showercap etc.
The receptionist was particularly helpful. The location was very good. The breakfasts were good. We thought the placement of the shower on the side of the bath gave a very narrow space in which to stand.
Tillmötesgående personal Vi hade bokat ett rökfritt rum (reste med en ettåring) men fick ett smutsigt, inrökt rum och det fanns ej möjlighet att byta. Hotellet saknade ventilation och luften på rummen var helt stillastående. Vi hade bokat två nätter men var tvungna att leta upp ett annat alternativ den andra natten. Rekommenderar absolut inte detta hotell, mkt slitet, smutsigt och obekvämt!
Läget är helt perfekt. Efter 5 minuters promenad så var man ute i shoppinglivet med affärer och restauranger i oändlighet. Bra frukost.
Bra läge, Bra pris, rummet hade det som behövs förutom air condition (dock fläkt) Lite krångligt att man fick gå i trappor då hisshållplatserna var mellan våningarna
Det var lätt att hitta från central stationen. Väldigt centralt till trevliga pubar och bra matställen och shopping. Frukosten var väl inte utav det lyxigaste slaget och baren kunde varit bättre.
Hotellet har ett bra läge med några kvarter i från gågatan med allla affärer och resturanger men slitet
Ostört läge nära butiker o kultur. Lätt att nå m bil o övr. kommunnikationer. Nej
Läget, bra service. Jag betalade för 4 stjärnigt hotell men tycker inte att det var den klassen på hotellet.
Bra service, vänligt bemötande. Obekväm säng/madrass!
Trevlig och serviceorienterad personal inget wlan på rummet, låg standard
Good, clean hotel near the city centre. The beds are hard as stone.
Breakfast and WIFI included in room cost which is unusual these day's. Staff very helpful. Room large and clean.
Small single room was to my surprise quite spacious. The buffet breakfast was excellent. There was everything you could hope for a german breakfast and more. The hotel was close to city centre, only a few blocks away from the main shopping street. The room was freezing at first because of the weird german habit of turning off the heating and opening all the windows. Even in November.
The breakfast buffet was excellent. Hotel staff were very helpful-I asked for some extra pillows (I'm pregnant, so couldn't sleep with only one pillow) and they dropped them to the room straight away.
Convenience of location, service from staff (inc breakfast staff), friendliness of staff.Room was spotless - bathroom was so clean, it looked like it was new (everyday) Internet access was expensive, as it was only available at 60mins per 24 hours or 24 hour block - have been able to get longer access (ie weekly access) via other providers in Germany, when at other hotels.
An excellent location, only a few minutes walk from Calwer Strasse (lots of bars ,restaurants and outdoor life.)
Nice place near the train station, stay was very friendly. some street noise late on Saturday evening....anywhere you are in Europe you will get the same thing.
Cleanliness, staff friendliness and willingness to assist, parking and location. Breakfast was excellent. . Only one, bar/club noise from outside.
Big room, big bed. Nothing bad...
Excellent place near S-Bahn and in the town center Freindly and helpful staff Single room is too small