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The staff were amazing, the best hotel staff I have come across in Australia
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
Separate tub and shower. Separate beds available and view. Ease and immediacy of taxis. Free wifi
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
professional staff and attention to detail and cleanliness
Breakfast buffet was sumptuous.
Good location Price -- they are "luxury" in price only Also they lie about the construction that goes on there -- they DO work early in the morning before stated repair hours
Bellmen were good, pillows Received worst room imagined. Low floor, dirty windows, bad views, receptionist lied about restaurant open at 10PM, Burger cost $30 plus tip, water in room was $10, room was expensive at about $300/night, no loyalty program with airlines except Qantas, shower was open with no door, no microwave, no real conveniences, small room.
Room very clean and comfortable My second reception experience - arrived early and room not ready. Very helpful chap checked me in, checking photo ID and giving me spa key so I could freshen up after long flight. Promised a text when room ready and promised this would be within 2 hours. Returned from run to see if room ready having not received text in spite of two and a half hours having elapsed. Female receptionist insisting in seeing ID again which seemed utterly superfluous to requirements. When asked why I hadn't received a text she said that the "room has just this moment become ready". Amazing coincidence. ended up being late for an appointment because she was so reluctant to relinquish the key without me having to go and find my photo ID even though it was obvious I had already checked in and knew all the details.
Location, service and ammenities were great. Staff was very welcoming Facade could use an update but the inside is very nice
Ideal location for visiting Sydney sites and restaurants. Helpful staff.
The front desk staff sent us a complimentary bottle of champagne to put room because we were celebrating our honeymoon. They even included a very nice personalive card, too!
Simply everything. The hotel is a stones throw away from Circular Quay, and is in walking distance to the iconic Sydney Opera House. There are lots of awesome shopping venues all around; with food galore and convenience stores to choose from. There are several tours that have starting points only steps away; including ferry tours and dinner tours. I highly recommend the harbour view rooms. The view is breathtakingly beautiful. You really can't go wrong with this hotel. Absolutely nothing not to like.
Location, not too expensive for a 5 star, good restaurant and breakfast buffet. The sheets were too heavy I found, I struggled to get comfortable.
Extra attention. They need to replace the little ottoman in the room with a 2nd chair. The king size pillows are too long and too heavy.
Friendly and helpful staff. Great location, 10 minute walk to the opera house. You can see the harbour bridge from the hotel street. They have FREE money exchange (US dollar to AD dollar). Super convenient.
Beautiful room, comfortable bed, great fitness center. Location was exactly what I wanted and needed for a couple of days in Sydney...close to everything! Felt safe, and was treated wonderfully by all staff. I REALLY have an issue with the use of so many plastic water bottles. It is nice to have them in the room for many, I know...and to have them to carry around, as well. But...in the gym? C'mon. Use a filtered water system, or at least have one available so that when you run out of your own water, you can refill it without having to use yet another plastic water bottle. For the cost of the bottles and the disposal, reusable ones could probably be provided to every guest.
Jättebra läge. Tar bara några minuter att promenera till Opera huset. Rummet var stort och nyrenoverat. Dom har en bar högst upp på hotellet med underbar utsikt över Opera huset och hamnen, men den är reserverad för gäster som är med i Club InterContinental, efter kl 20.00 släpper dom upp andra gäster i mån av plats.
Hotellet ligger mycket bra beläget. Dett är ganska lugnt men mycket centralt. Bra service. Personalen var mycket trevlig och hjälpsam.
trevlig, snabb personal, bra kuddval,enkla fräscha rum med högt i tak.fantastiskt läge, nära till båtar, harbour,färjor, operan, gångavstånd till det mesta nej
The building is beautiful!!! Arranging a 12pm checkout to only be called at 1120am and asked what time we were leaving?!
the friendliness of the staff
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
Wonderful room Nothing
Large, well appointed rooms and bathrooms. Excellent staff, very responsive to your needs. Beautiful facility that was a comfort to return to after spending the day seeing the sights around Sydney. This hotel is in a perfect location, close to the opera house and ferries yet far enough away to be in a tranquil setting, across the street from the park. If we ever return to Sydney we wouldn't consider staying any place else. There was nothing not to like!
We thought it was terrific, great location, loved The Bar and staff We had issues with the staff cleaning our room who missed things and cosnsistently forgot to leave thinks lioke breakfast menus
All the staff were very professional and helpful. I had overpacked so needed to send home some items. They found a suitable box for me straight away (within 15 mintues) and brought it up to my room. They were also efficient in organising transport.
Excellent location, staff and facilities. None
Sumptous, extremely helpful and friendly staff, fabulous location, great food, relaxing bar, everyone so kind and genuine, comfortable bed Yes - did not like leaving!
I liked the spacious, comfortable room size, the cozy atmosphere, the location of the hotel which makes it easy to explore Sydney's most famous attractions and the helpful and fast service at the reception/concierge desk. The service during breakfast was a bit slow, e.g getting coffee, refilling the buffet took very long.
This hotel was comfortable and elegant. Staying over new years they gave us free champagne. However parking was overpriced for what we paid for the hotel.
The location was excellent. Very close to all the tourist attractions and to the cities history.Service was good.
The location, the luxurious setting, drinks at the lounge and the most comfortable bed ever - what's not to like?!
Hotel lobby! Terrible breakfast! no restuarant in the hotel! no swimming pool!
things were acceptable for what i needed, there was nothing there that made me happy i stayed there rather than some place else. for a "5 star" hotel it was missing quite a bit. no spa, no pool, restuarants were really just bars with some tables. the staff was a bit snooty. everything in the room and hotel are for sale, and pretty much makes you feel like you are sleeping in an ikea catalog.
First class ,5 star rate but better Location on Phillip St. within easy walking distance to all attractions - shopping to sightseeing this hotel must be in the top 5 quality hotel in Sydney. No
There were loud noises in the morning from the room above and when I called the front desk on multiple occasions I couldn't get an answer, then received a rude explanation that it would be investigated but the noise contributed. After a $2,000 stay, I left a file and was charged to have it mailed to me. I wouldn't recommend the hotel for ease of stay, but it is clean.
Very friendly staff, ideal position, excellent facilities. Enjoyed stay immensly and the staff could not have been more helpful.
Bed was comfortable. A/C in good working order. Nice size bathroom. Appreciated the toiletries, the fridge, the safe. Excellent lighting both in room and bathroom. It was a bit disconcerting to find hairs in the tub after the room was cleaned.. The desk chair could use refurbishing.
Rooms were very nice as were they lobby and bar You need better wifi access and it should be considered a basic service that you provide
I liked the central location of the hotel and the staff were friendly and warm. I found it rather surprising that internet was not complimentary as it is a 5-star hotel. The last time I visited Sydney I stayed at Raddison's which I believe is a 4-star hotel and found the stay there on par with Sofitel, a 5-star hotel.
Location This is not a hotel. It's a 1 bed flat (with old style carpet) and definitely does not feel like a high end hotel. Wifi never worked in 4 days despite repeatedly asking to have it fixed. I asked for a plug adaptor and was told to go and buy one (whilst other hotels in Australia always had one for foreign travelers). Breakfast 3 to low 4 star. There are plenty of nice hotels in the area. As a accor platinum card holder as decided to stay there. Never again,
It was affordable and handy to where we were going, and the bed and bathroom were wonderful! Free movies, bathrobes, pillows, complimentary cookies added to the experience. I had a little mishap, smacking my shin on the wooden base of the bed when walking around the bed, as the base is larger than the mattress (cool design feature) which would be fine, except its the same dark coloured wood as the floorboards! (Made it hard to see in low lighting, and being unfamiliar with the room). Otherwise, it was fabulous!
How close it was to Circilar Quay The back alley to get there was a little smelly...You really need to know where you are going otherwise it would be hard to find.
I loved the decore, very welcoming, just lovely
Staff was very friendly and helpful and rom comfortable except for noise. Hotel can be quite noisy. We were on 5th floor and still heard music from a bar. Also, heard noise from a party on our floor.
Love the speakers connected to the radio. The bathroom was also a favorite. The maid knocking at out door at 7 PM to give us a breakfast menu.
location of the hotel too noisy, the music in the hotel played all night and prevented me from sleeping
Was close to the venues I was using while in Sydney. A little dated.
The staff were excellent and provided great service Nothing...
The location - close to circular quay which we wanted. One switch controlled all lights. No good lighting for reading in bed.
Proximity to harbour tourism areas, convenience to the city, viewing of the New Years' Eve fireworks display from the 8th floor pool deck.( Exclusive to hotel guests only ) No complaints.
Helpfulness and courtesy of staff and location
I liked how it was in the middle of everything, restaurants at your door step, good breakfast Rooms are small and nothing in the bar fridge not even water you had to request, limited room service menu and the superior rooms are small but cosy
The location provided great access to Sydney's Circular Key, in addition to business and shopping areas, Art Galleries, Botanic Garden etc. The hotel restaurant was not open during the evening
convenient location housekeeping staff knocking at 9am on the day of check out?!
Professionalism of staff. Twinings teabags. Good sound insulation from other rooms. Beeping noise from a nearby garage roller door or something similar. Our room smelt of cigarette smoke and there was an unemptied ashtray on the balcony so we asked to be moved, this was professionally handled by reception desk. Saw one staff member lighting up a cigarette within a metre of front door of hotel one evening, and it is supposed to be a non-smoking hotel.
ordered room service for myself and friends on my 2nd night. The food was so bad I did not eat or drink anything further during my 10 day stay.
Staff, rooms facilities were excellent and I would recommend this hotel to family and friends.
Excellent location with very comfortable accomodations for a family.
The staff were great the location was great. The oven and the dishwasher was covered in mould. We did not use the kitchen as it was very dirty, the bathrrom was not that clean neither.
The location of the hotel was great. The Mantra 2 is located on George St., which is the main street in downtown city. The hotel is located less than three blocks from the Opera house, ferry port, the rocks, and Coles supermarket. What a place, what a staff!
Central location, close to shopping, entertainment, food etc. Additional request included in booking request was not actioned - or even acknowledged. When requested, was acted upon poorly.
was pleasantly surprised at the amount of applicances we got for a studio room. perfect location. 24hr reception i believe.
Good location. Staff were friendly and helpful. Room was large and comfortable.
Rocks Old fashion (terrace room), noisy
Spacious room, clean, efficient friendly staff No bar or lounge facilities
the location was perfect as it was close to the major areas of Sydney as well as the train station and ferry terminal
The location is superb, within walking distance to sightsee and shopping.all the staffs were friendly helpful and wonderfull. We didn't get the room we requestedbut our room was upgraded to a much bigger room.we love this hotel! Got cochroach in the room..
The location was nice and the hotel entrance is quite pleasant. The staff was a little odd from a giggly receptionist who lacked in some professionalism upon checking us in to other indifferent staff members working the front desk and the breakfast buffet. They weren't rude, but it wasn't welcoming. The room was a terrible disappointment actually. It looked nothing like the stunning pictures we saw online and the bathroom was not clean. Yes, it had clean towels and new toiletries but I could see parts of the floor hadn't been cleaned in probably a few months and there were gross stains from whatever on the back of the door and wall - It was just unpleasant to say the least.
it was one night i got in late and left early so did not really use any thing but the bed
The size of the rooms is fabulous and the fact that there is a balcony to sit out on and enjoy the morning sun The terrace by the pool is within the hotel itself and struggles to find any sun because the surrounding walls are close and tall
The receptionist was very welcoming and helpful with local knowledge. the room was very spacious and clean. We enjoyed relaxing in the spa and we thought the design of the hotel was very complimentary to the surrounding area, we thought keeping the terraced houses and incorporating them into the hotel was inspired! We thoroughly enjoyed our visit and intend coming again next year/
Convienient A bit run down
Very good location.
The location was ideal. The hotel is situated in the heart of The Rocks, and minutes from Circular Quay. I also enjoyed having laundry facilities on-site. While not clearly indicated, a small room with two washers ($3/load) and two dryers ($2/30 minutes) was available for guests to use. When we arrived at the hotel, they had no record of our reservation. Even once we checked in, they kept losing the file. There was insufficient staff at this hotel. The room we were given had 2 twin beds. One of the beds was missing a wheel which caused the bed to lean to one side. This was reported to the reception staff the next morning. When we returned at the end of the day, nothing had been done. We spoke to the hotel manager, the only staff member on-site overnight, and he was able to locate another boxspring, and solve the problem which was great. It was however disappointing that nothing came of our report during the day when there were additional staff members available.
Great location, perfect comfort, great old building feel meets boutique hotel
the welcome we received upon arrival, as well as all the help the staff gave us in finding our way around sydney
Location to harbour bridge and opera house
the good location 1. first night was arranged in a noisy musty room at ground floor. 2. get a wrong bill at checkout, and if you use credit card, you have to surcharge a 1.5% credit card fee.
Awesome location in the heart of The Rocks precinct Old renovated building that lacks a lift and proper airconditioning
The view from our room to the Opera House and part of the harbour. That, as an international hotel, they charge 1.5% surcharge on all credit cards - outrageous! Also, they tried to charge me $130.- more than contracted booking agency agreement.
Location to the rocks markets Would have liked lifts, as have a back injury making going up and down the stairs a little painful.
Room was available Poor on so many accounts...on arrival was ignored while the team chatted for at least 5 minutes before they noticed. Markets itself as a 4 star...which is a Grace or Novotel...and it only has stairs. Rooms very basic. Breakfast was very basic....remember the expectation and the price. Then got charged $100 more than the price quoted by Booking.com on my confirmation, and I had to make a stance to get it reduced back. awful hotel....will never book it again. For the rate that it is commanding I would have happliy paid the $100 more and stayed at The Observatory under the Wotif deal.
Friendly staff The fact that they lost the reservation made through your company. Amazing. Had to show paper copy of the reservation, which they honored. Not sure it's their fault or yours. Also asked about early check in (12.45) which was not honored.
The location is unbeatable - right in the heart of the Rocks.