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Amazing staff - very helpful and knowledgeable and helped arrange activities for us to do around Sydney.
The location was excellent. The room had a washer/dryer, microwave, stove, dishwasher, cooktop, and dishes/silverware, and a large refrigerator, making it perfect for an extended stay (or a short stay). They provided laundry and dish detergent as well. I would definitely recommend this hotel. The 24-hour reception was a good amenity. The only slight complaint is that my room often was not serviced until after 3 pm.
Great - once we got settled and knew how to get to and from carpark to hotel lobby etc. Very helpful staff - most pleasant , will definitely return.
Great central location, right near chinatown with beautiful food, walking distance to all activities Stairs at entry no ramp or help with bags!!!
Being close to the city, particularly the momorail, and the markets. Checking in and parking the car could have been more organised.Especially with young children (prams). Exiting the street was differcult.Exitting parking Toll was out of order, with no sign saying so.
The room was set out in a very appealing fashion and the size of the room was very comfortable
All other hotels in the area had a 3 night minimum for New Years Eve and Citigate only had 2 nights which fit our travelling schedule. It was close to the CBD and walking distance to Darling Harbour and just a bit further to Circular Quay. The monorail station is at the bottom of the street. We stayed in a King Harbour Open Plan Suite which did not have harbour views but you could still see Darling Harbour attractions and it didn't face into the back of another hotel so the view was good. The food in the hotel bistro was very good value and wide menu choice, the staff were very helpful. The pool is not overly large but adequate with a great spa and has comfortable lounge chairs, the bar was not open on the pool deck whilst we were there. Apparently all hotels charge for parking in Sydney (being from WA I had never come across this before) - Citigate charged $23 per night which when you have paid double for NYE I felt was a bit OTT and should have been included in the room rate. There was no bath in the suite only a shower.
It is a nice hotel and location is very convenient. Close to Central Station and China Town with lots restaurants around it. We went there for the concert held in Sydney entertainment centre which is very close to this hotel as well. Recommend for city trip. Fair value for the price i paid but it is not a 4 and half stars hotel. The bathroom is not bright enough and facility is a little bit old. room interior may need some refurbish.
Have more lifts available for check out
We arrived at 6:00, but I checked in at 14:20. It made us feel so tried for the following days. I don't think it deserves the high price.
friendly staff, good check out & check in time
We are close to central sydney & china town,darling harbour Breakfast was average and for the famaly expensive with macas for the kids just oposite
Nice looking hotel with comfortable bed. Location isn't great if you're not in the mood for chinatown and the extras (wifi, breakfast, parking, etc.) are pretty pricey and can get expensive quick
Location near train station and buses, light rail, connection to ferry. Staff was relatively friendly and helpful. Exterior of building is dilapidated and the wood and brick structure is giving off very pungent rotting smell. This is especially noticeable when you open the window. Room is very small. The bed took 60% of the room space. Almost no space left to place luggages. Room vacuumed once every 3 days, and there were dusts everywhere, especially when there was construction work going on leaving dusts and particals everywhere. From elevator to the room, must pass a flight of stairs causing high difficulty for moving heavy luggages. Floor was slopping unevenly between elevator and stairs, a distance of maybe 10 feet in length. The price is way too high for such poor facility, even though they renovated the rooms and bath. Instead of having spring hing at the door jing-joint, they place a lever spring at the door top. And the right closet door bangs on the hing, damaging the closet, and eventually the lever-spring for the front door. All and all, very unpleasant experience for such an expensive place.
Awesome location; close to CBD and Central Station. Surry Hills is a great suburb, lots of amazing cafes and bistros. Very friendly and helpful staff. Thorough room service; the room was left spotless every day. Great room and facilities. The breakfast from Basket Brothers wasn't great. It was grossly overpriced, and didn't taste that great either. I recommend going elsewhere.
Good service, quiet room even with construction next door, walking distance to all major tourist stops, quivck taxi ride elsewhere, and nice surroundings.
Location was perfect to see the city Nothing
Modern updated room
Great location and outstanding rooms. Service staff was very helpful and I would definitely recommend to others.
the view from my room..
I felt pampered
comfortable, short stay overnight - would have appreciated room service for evening meal
Very comfortable, close to amenieties and staff were excellent
Perfect location, close to Central Station and Chinatown, easy access to buses. Nice, clean room, quite spacious for a studio. Room service only available in the morning, no on site restaurant for dinner.
Location location location no bath plug
Spacious room, interior clenliness, very good location quite luxurious. The exterior of the windows were very dirty.
The location and beds were great. I thought having to pay additional money to park at the hotel was a bit rough.
Close to the railway station and easy to walk to the city and close to lots of eating places
Inga problem att checka in tidigare. Stort rum, men stor garderob, kylskåp, soffa med bord kändes nästan som ett vardagsrum. Bra cafe med hyggliga lunchpriser där dryck ingick, öl,vin, vatten osv. Tyvärr är internetpriserna alldeles för höga, vilket verkar vara standard i Australien? Frukosten var OK när allt fanns på plats, personalen 1 st var antingen ny eller ovanligt virrig. Priset kanske i högsta nivå för var som erbjöds.
Vi var en familj på tre personer och fick ett rymligt fyrbäddsrum för hyfsat pris. Läget är mycket bra med gångavstånd till det mesta. Pol, bastu och mindre gym på taket. Hotellet drar pengarna från kreditkortskontot flera veckor i förväg. Vid incheckning drog de ytterligare 100$ utan att fråga, för eventuella utgifter. Sen tog de avgift för betalning med kreditkort som dock gick att förhandla bort när jag väl fick tag i den som bestämde och visade bokningsbekräftelsen med texten "Totalpris". Dessa dispyter förtog en del av nöjet för det kändes som att man inte kunde lita på dem.
Bra läge! China town vid Darling H. Det var ett enkelt hotell och OK ut ifrån det.
Mycket trevlig, serviceinriktad o kunnig receptionspersonal- Man kände sig verkligen välkommen Läget är perfekt, en mindre gata, nära till järnvägsstation, promenadavstånd till hamnen o i utkanten av kineskvarteren med massor av små matställen o butiker. nej
So close to City and China town No Tv in the room
clean toilet and shower room
It was very upsetting on checking in that although I had given my credit card number I was told that it hadn't been passed on for payment. My friend travelling with me then had to produce her credit card for payment.Although I had a couple of phone conversations with staff this was never pointed out to me. The receptionist was quite rude giving us the impression that we were quite stupid.
Cetntral location, cheap, many facilities no
very convenient to the city and transport lack of bedside table, small fridge and TV
the room was clean and we could see the nice view from our room, which was great. I wanted you to put any sign on the fire-escape door. Because I was locked out and could not get back in.
Staff - The guy in Reception is very helpful. Cleanliness is poor
I didn't realise it was mixed dorms. The locker in my room was broken so I had nowhere to put any stuff that was safe.
Location & nobody bothered you. Toilets & Bathroom were disgusting. Women's Sanitary bins were overflowing.
It's in a nice area, and within walking distance from some nice places. Half of staff was helpful, the other half was not. The value for money is way off, and we even decided to book another hotel. A (partial) refund was not even considered.
1. Too noisy, everynight was noisy, someone was singing and waked me up at 3am in the morning. 2. bathroom is dirty, have some blood marks on the washing bowl.
Comfortable beds No elevator, smelly refridgerator
The room was clean. The "reception" area stank of cannabis smoke. The girl demanded payment in cash (which I didn't have) before I had seen the room, then charged an extra $2 for payment by Visa, reading my card details to her "boss" over the phone. The street noise made it impossible to sleep in the room at night, even with earplugs. One window had no curtain and wouldn't shut properly. The hot water took ages to come through and the cold tap in one of the communal showers didn't work (ouch!), and there were no plugs in the handbasins. In the middle of the night I found teenagers getting dressed on the landing. This was one of the worst hotels I have ever stayed in (worse than the Petit Palace Italia in Madrid, and that's saying something).
Very helpful staff, single rooms are well isolated from each other, bathrooms are outside the rooms but they are regular bathrooms with a door that locks and they are very clean. If you take a single room, it seems you are in a low-budget hotel whereas it is a hostel. Some problems with the curtains, fridge and magnetic cards, but nothing the staff couldn't fix. In my first room I was near the air-conditionning system so the noise was unbearable but I have been able to change room. It's a minor detail but I have always struggled with the curtains.
Living right on Pitt street where the Chinatown and Central Railway station are just 2 streets away totally allowed us ultimate convenience to go anywhere we wanted. We had to climb the stairs to the 2nd level with our huge and heavy luggages.