Hotell i Sydney nära The Rocks

Room was available Poor on so many accounts...on arrival was ignored while the team chatted for at least 5 minutes before they noticed. Markets itself as a 4 star...which is a Grace or Novotel...and it only has stairs. Rooms very basic. Breakfast was very basic....remember the expectation and the price. Then got charged $100 more than the price quoted by Booking.com on my confirmation, and I had to make a stance to get it reduced back. awful hotel....will never book it again. For the rate that it is commanding I would have happliy paid the $100 more and stayed at The Observatory under the Wotif deal.

Friendly staff The fact that they lost the reservation made through your company. Amazing. Had to show paper copy of the reservation, which they honored. Not sure it's their fault or yours. Also asked about early check in (12.45) which was not honored.

the good location 1. first night was arranged in a noisy musty room at ground floor. 2. get a wrong bill at checkout, and if you use credit card, you have to surcharge a 1.5% credit card fee.

The view from our room to the Opera House and part of the harbour. That, as an international hotel, they charge 1.5% surcharge on all credit cards - outrageous! Also, they tried to charge me $130.- more than contracted booking agency agreement.

The location is unbeatable - right in the heart of the Rocks.

I liked how it was in the middle of everything, restaurants at your door step, good breakfast Rooms are small and nothing in the bar fridge not even water you had to request, limited room service menu and the superior rooms are small but cosy

location of the hotel too noisy, the music in the hotel played all night and prevented me from sleeping

Was close to the venues I was using while in Sydney. A little dated.

Helpfulness and courtesy of staff and location

Convienient A bit run down

the location was perfect as it was close to the major areas of Sydney as well as the train station and ferry terminal

The location was nice and the hotel entrance is quite pleasant. The staff was a little odd from a giggly receptionist who lacked in some professionalism upon checking us in to other indifferent staff members working the front desk and the breakfast buffet. They weren't rude, but it wasn't welcoming. The room was a terrible disappointment actually. It looked nothing like the stunning pictures we saw online and the bathroom was not clean. Yes, it had clean towels and new toiletries but I could see parts of the floor hadn't been cleaned in probably a few months and there were gross stains from whatever on the back of the door and wall - It was just unpleasant to say the least.

Spacious room, clean, efficient friendly staff No bar or lounge facilities

Very good location.

it was one night i got in late and left early so did not really use any thing but the bed

Läget är otroligt bra, det är den viktigaste faktorn. Frukosten var bra med flera val för bröd/ägg. Mysigt ställe - annorlunda. Tungt att ta upp väskorna för den smala trappan upp till receptionen.