Hotell i Sydney nära The Rocks

Was close to the venues I was using while in Sydney. A little dated.

Helpfulness and courtesy of staff and location

The staff were excellent and provided great service Nothing...

The location - close to circular quay which we wanted. One switch controlled all lights. No good lighting for reading in bed.

the location was perfect as it was close to the major areas of Sydney as well as the train station and ferry terminal

Convienient A bit run down

Rocks Old fashion (terrace room), noisy

The location was ideal. The hotel is situated in the heart of The Rocks, and minutes from Circular Quay. I also enjoyed having laundry facilities on-site. While not clearly indicated, a small room with two washers ($3/load) and two dryers ($2/30 minutes) was available for guests to use. When we arrived at the hotel, they had no record of our reservation. Even once we checked in, they kept losing the file. There was insufficient staff at this hotel. The room we were given had 2 twin beds. One of the beds was missing a wheel which caused the bed to lean to one side. This was reported to the reception staff the next morning. When we returned at the end of the day, nothing had been done. We spoke to the hotel manager, the only staff member on-site overnight, and he was able to locate another boxspring, and solve the problem which was great. It was however disappointing that nothing came of our report during the day when there were additional staff members available.

The location was nice and the hotel entrance is quite pleasant. The staff was a little odd from a giggly receptionist who lacked in some professionalism upon checking us in to other indifferent staff members working the front desk and the breakfast buffet. They weren't rude, but it wasn't welcoming. The room was a terrible disappointment actually. It looked nothing like the stunning pictures we saw online and the bathroom was not clean. Yes, it had clean towels and new toiletries but I could see parts of the floor hadn't been cleaned in probably a few months and there were gross stains from whatever on the back of the door and wall - It was just unpleasant to say the least.

Awesome location in the heart of The Rocks precinct Old renovated building that lacks a lift and proper airconditioning

Friendly staff The fact that they lost the reservation made through your company. Amazing. Had to show paper copy of the reservation, which they honored. Not sure it's their fault or yours. Also asked about early check in (12.45) which was not honored.

the good location 1. first night was arranged in a noisy musty room at ground floor. 2. get a wrong bill at checkout, and if you use credit card, you have to surcharge a 1.5% credit card fee.

The location is unbeatable - right in the heart of the Rocks.

Läget är otroligt bra, det är den viktigaste faktorn. Frukosten var bra med flera val för bröd/ägg. Mysigt ställe - annorlunda. Tungt att ta upp väskorna för den smala trappan upp till receptionen.