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Amazing way to start the day with amazing breakfast buffet. Giovani is our favorite... Always helping and welcoming. A hard worker with excellent attention to detail The laundry staff needed prodding several times. There were never enough towels in our room and despite several kind notes to remind them, they were ignored. The dining room at dinner should be ignored, as staff was clueless for dinner... But that was transformed for breakfast, which was a highlight.
Air conditing not working properly - still not cool after asking for attendance to problem Also - had to ask to have room floor cleaned
Location is good Staff was not very friendly
The hotel was within a reasonably short walk to the harbor bridge, yet also within walking distance of other attractions (like Chinatown which was a great place to visit during the Chinese new year festivities). In particular, the staff was very helpful. The concierge made a great recommendation for a hole in the wall (Chat Thai) and one of the women at the front desk went out of her way to help me plan things to do over my 3 day stay. I really appreciate that they took the time for me. The room was also nice (but it was the most expensive room I booked during my stay in Australia). My recommendation is to do your research and most importantly book early. After I booked I saw room prices skyrocket as I got closer to my travel dates, but that might have been unusual due to it being the Chinese New Year, or maybe there was some other event that took up all the rooms. I wouldn't have been willing to pay as much the room went up to but ~$250 was doable. Flights into Sydney from abroad must all arrive in the early morning. Every day there seemed to be a number of people waiting in the lobby as their rooms weren't ready yet. I understand hotels can't check people in too early, but it would have been great had the hotel been able to get me in before lunch. Instead I found myself roaming the city by foot for a good while.
Its location to the event I was attending, would be a great flocation for tourists
that we got up-graded and the buffet breakfast was so delicious
Hotel staff were very helpful with any personal requests Everything came at a cost including the drinking water
Quiet, modern, good eating options, central, spacious bathroom
The food at the hotel is rather expensive....eat out, it's cheaper.
Bra läge, sköna sängar, perfekt att vi kunde öppna en connectiondoor mellan våra två rum, häftigt med TV i duschen Att frukosten inte ingår i priset, Att hotellet tog avgift för att beställa taxi, lång kö till utcheckning, gillar inte att väskorna bärs upp till rummet och att killen förväntar sig dricks
Location, service and ammenities were great. Staff was very welcoming Facade could use an update but the inside is very nice
The front desk staff sent us a complimentary bottle of champagne to put room because we were celebrating our honeymoon. They even included a very nice personalive card, too!
Location, not too expensive for a 5 star, good restaurant and breakfast buffet. The sheets were too heavy I found, I struggled to get comfortable.
Friendly and helpful staff. Great location, 10 minute walk to the opera house. You can see the harbour bridge from the hotel street. They have FREE money exchange (US dollar to AD dollar). Super convenient.
Ideal location for visiting Sydney sites and restaurants. Helpful staff.
Bellmen were good, pillows Received worst room imagined. Low floor, dirty windows, bad views, receptionist lied about restaurant open at 10PM, Burger cost $30 plus tip, water in room was $10, room was expensive at about $300/night, no loyalty program with airlines except Qantas, shower was open with no door, no microwave, no real conveniences, small room.
Extra attention. They need to replace the little ottoman in the room with a 2nd chair. The king size pillows are too long and too heavy.
Beautiful room, comfortable bed, great fitness center. Location was exactly what I wanted and needed for a couple of days in Sydney...close to everything! Felt safe, and was treated wonderfully by all staff. I REALLY have an issue with the use of so many plastic water bottles. It is nice to have them in the room for many, I know...and to have them to carry around, as well. But...in the gym? C'mon. Use a filtered water system, or at least have one available so that when you run out of your own water, you can refill it without having to use yet another plastic water bottle. For the cost of the bottles and the disposal, reusable ones could probably be provided to every guest.
Simply everything. The hotel is a stones throw away from Circular Quay, and is in walking distance to the iconic Sydney Opera House. There are lots of awesome shopping venues all around; with food galore and convenience stores to choose from. There are several tours that have starting points only steps away; including ferry tours and dinner tours. I highly recommend the harbour view rooms. The view is breathtakingly beautiful. You really can't go wrong with this hotel. Absolutely nothing not to like.
Room very clean and comfortable My second reception experience - arrived early and room not ready. Very helpful chap checked me in, checking photo ID and giving me spa key so I could freshen up after long flight. Promised a text when room ready and promised this would be within 2 hours. Returned from run to see if room ready having not received text in spite of two and a half hours having elapsed. Female receptionist insisting in seeing ID again which seemed utterly superfluous to requirements. When asked why I hadn't received a text she said that the "room has just this moment become ready". Amazing coincidence. ended up being late for an appointment because she was so reluctant to relinquish the key without me having to go and find my photo ID even though it was obvious I had already checked in and knew all the details.
Jättebra läge. Tar bara några minuter att promenera till Opera huset. Rummet var stort och nyrenoverat. Dom har en bar högst upp på hotellet med underbar utsikt över Opera huset och hamnen, men den är reserverad för gäster som är med i Club InterContinental, efter kl 20.00 släpper dom upp andra gäster i mån av plats.
Hotellet ligger mycket bra beläget. Dett är ganska lugnt men mycket centralt. Bra service. Personalen var mycket trevlig och hjälpsam.
trevlig, snabb personal, bra kuddval,enkla fräscha rum med högt i tak.fantastiskt läge, nära till båtar, harbour,färjor, operan, gångavstånd till det mesta nej
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
Large, well appointed rooms and bathrooms. Excellent staff, very responsive to your needs. Beautiful facility that was a comfort to return to after spending the day seeing the sights around Sydney. This hotel is in a perfect location, close to the opera house and ferries yet far enough away to be in a tranquil setting, across the street from the park. If we ever return to Sydney we wouldn't consider staying any place else. There was nothing not to like!
the friendliness of the staff
The building is beautiful!!! Arranging a 12pm checkout to only be called at 1120am and asked what time we were leaving?!
Wonderful room Nothing
I liked the spacious, comfortable room size, the cozy atmosphere, the location of the hotel which makes it easy to explore Sydney's most famous attractions and the helpful and fast service at the reception/concierge desk. The service during breakfast was a bit slow, e.g getting coffee, refilling the buffet took very long.
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
Excellent location, staff and facilities. None
All the staff were very professional and helpful. I had overpacked so needed to send home some items. They found a suitable box for me straight away (within 15 mintues) and brought it up to my room. They were also efficient in organising transport.
Sumptous, extremely helpful and friendly staff, fabulous location, great food, relaxing bar, everyone so kind and genuine, comfortable bed Yes - did not like leaving!
We thought it was terrific, great location, loved The Bar and staff We had issues with the staff cleaning our room who missed things and cosnsistently forgot to leave thinks lioke breakfast menus
First class ,5 star rate but better Location on Phillip St. within easy walking distance to all attractions - shopping to sightseeing this hotel must be in the top 5 quality hotel in Sydney. No
things were acceptable for what i needed, there was nothing there that made me happy i stayed there rather than some place else. for a "5 star" hotel it was missing quite a bit. no spa, no pool, restuarants were really just bars with some tables. the staff was a bit snooty. everything in the room and hotel are for sale, and pretty much makes you feel like you are sleeping in an ikea catalog.
The location was excellent. Very close to all the tourist attractions and to the cities history.Service was good.
The location, the luxurious setting, drinks at the lounge and the most comfortable bed ever - what's not to like?!
There were loud noises in the morning from the room above and when I called the front desk on multiple occasions I couldn't get an answer, then received a rude explanation that it would be investigated but the noise contributed. After a $2,000 stay, I left a file and was charged to have it mailed to me. I wouldn't recommend the hotel for ease of stay, but it is clean.
Rooms were very nice as were they lobby and bar You need better wifi access and it should be considered a basic service that you provide
This hotel was comfortable and elegant. Staying over new years they gave us free champagne. However parking was overpriced for what we paid for the hotel.
Bed was comfortable. A/C in good working order. Nice size bathroom. Appreciated the toiletries, the fridge, the safe. Excellent lighting both in room and bathroom. It was a bit disconcerting to find hairs in the tub after the room was cleaned.. The desk chair could use refurbishing.
Hotel lobby! Terrible breakfast! no restuarant in the hotel! no swimming pool!
Very friendly staff, ideal position, excellent facilities. Enjoyed stay immensly and the staff could not have been more helpful.
I liked the central location of the hotel and the staff were friendly and warm. I found it rather surprising that internet was not complimentary as it is a 5-star hotel. The last time I visited Sydney I stayed at Raddison's which I believe is a 4-star hotel and found the stay there on par with Sofitel, a 5-star hotel.
Location. Friendly Staff. Apartment design & View.
Easy and friendly check in. Comfortable rooms and beds. On checking out we asked if we could leave the car in their car park for a few more hours whilst we went for brunch and shopped and this was not a problem which I was very impressed with.
The fact it was self contained with everything you would need and came with all the things i was looking in a hotel for the weekend which other's did not offer. Did not like the bed, was too soft and often too warm with two people sleeping in the bed together.
Very comfortable room, great facilities and friendly helpfull staff, great location.
The location offered a good balance between access to city centre shopping and to beaches and beyond via transport hubs
I loved the extra space of having a living room to unwind in after a long day of sightseeing. The kitchen and dining table was a great option when we didn't have time for a cafe breakfast. I loved having a nespresso machine in the room with daily refills. The room was clean and modern. Service was great. The location is hard to beat. Right in the middle of tons of coffee shops, restaurants, and shopping. Darling Harbor and Chinatown are just 4-5 minute walk. Town Hall subway station is just around the corner. Two grocery stores are very close by if you want to stock up on things. The gym is great and quite extensive. There is a nice pool and sauna, although the hot tub was only like warm temperature. Overall me and my two boys ( 9 and 11) had a great time fornthe week we were in Sydney.
Very nice facilities, nice location Very high charge for internet access ($25 day). There's no need for this kind of gouge at a facility like this.
It was close proximity for shopping and where we chose to dine. We thought the views were going to be better.
I enjoyed all that was offered ,I loved the view from our suite and the design and luxury of the rooms.
The staff were nice Room wasn't as nice as the pictures on the website! The design wasn't very welcoming or comfortable, the view wasn't nice either.
It was a beautiful and a lovely room and wonderful staff. I lovedmit all
Bra utrustade rum, trevlig personal. Morgontidning och enklare frukost ingick i priset vilket var en positiv överaskning,
Perfekt läge, bra idé att man själv tillagade sin frukost. Inte mycket till frukost, dåligt pålägg.
Hotellet låg mitt i smeten, verkligen bra läge med trevlig och vänlig personal. Rummet var stort och fint med egen pentryhörna. Värd för pengar.
The location was excellent The quality of the bed could have been better, somewhat difficult to sleep on
Easy to find. Friendly efficient staff (I only dealt with one person). Only issue was a toilet cistern that leaked all noght making an annoying gurgle. see above - the cistern
Large shower Room quite small, fine for me on my own but a but tight if there were two people.
Location is excellent, as is the attached cafe: great coffee, freindly staff, very good value and free internet access The rooms and facilities are tired, the room smelt a little and the air con, though effective, sounded like a tractor
Centrally located, very convenient, friendly and helpful staff, great room service food, nicely renovated. The remote controls were slow and you had to make sure u didnt turn off the TV coz then it wouldnt work, which is a waste of energy. The towels were rough.
They let me check in as early as 7 a.m. Their rates for Internet access are high. However, the Paradiso Cafe next door has free Internet access. But then, the Paradiso Cafe apparently have a deal with the hotel obliging them to cut Internet access at night. As a client, one feels manipulated by such practices.
location Shower pressure to low
Convience to venue where seminar was held, price compared to other motels in area, Small room, shower water ran everywhere and into main room which made floor very slippery and as there where not more towels etc to place on floor.
The hotel can be summed up in one word: adequate. It is a no-frill hotel with all the neccessary amenities you will need. We stayed in a standard Queen bedroom and though the room was small with no view to speak of, it was clean and tidy completed with toiletries, hairdryer, air-condition, electric kettle, a drawerful of glasses and saucers, instant tea should we want to make our own beverages and an iron & ironing board.The hotel is also located very conveniently to the shopping ammenities such as the famous QVB,TGV & Strand Arcade. We didn't have any problem finding food nearby too.The supermarket Woolworth was almost at our doorstep and there were quite a number of Italian cafes as well.I'll definitely stay there again if I visit Sydney.