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Air conditing not working properly - still not cool after asking for attendance to problem Also - had to ask to have room floor cleaned
that we got up-graded and the buffet breakfast was so delicious
Amazing way to start the day with amazing breakfast buffet. Giovani is our favorite... Always helping and welcoming. A hard worker with excellent attention to detail The laundry staff needed prodding several times. There were never enough towels in our room and despite several kind notes to remind them, they were ignored. The dining room at dinner should be ignored, as staff was clueless for dinner... But that was transformed for breakfast, which was a highlight.
Location is good Staff was not very friendly
Its location to the event I was attending, would be a great flocation for tourists
The food at the hotel is rather expensive....eat out, it's cheaper.
Hotel staff were very helpful with any personal requests Everything came at a cost including the drinking water
The hotel was within a reasonably short walk to the harbor bridge, yet also within walking distance of other attractions (like Chinatown which was a great place to visit during the Chinese new year festivities). In particular, the staff was very helpful. The concierge made a great recommendation for a hole in the wall (Chat Thai) and one of the women at the front desk went out of her way to help me plan things to do over my 3 day stay. I really appreciate that they took the time for me. The room was also nice (but it was the most expensive room I booked during my stay in Australia). My recommendation is to do your research and most importantly book early. After I booked I saw room prices skyrocket as I got closer to my travel dates, but that might have been unusual due to it being the Chinese New Year, or maybe there was some other event that took up all the rooms. I wouldn't have been willing to pay as much the room went up to but ~$250 was doable. Flights into Sydney from abroad must all arrive in the early morning. Every day there seemed to be a number of people waiting in the lobby as their rooms weren't ready yet. I understand hotels can't check people in too early, but it would have been great had the hotel been able to get me in before lunch. Instead I found myself roaming the city by foot for a good while.
Quiet, modern, good eating options, central, spacious bathroom
Bra läge, sköna sängar, perfekt att vi kunde öppna en connectiondoor mellan våra två rum, häftigt med TV i duschen Att frukosten inte ingår i priset, Att hotellet tog avgift för att beställa taxi, lång kö till utcheckning, gillar inte att väskorna bärs upp till rummet och att killen förväntar sig dricks
Ideal location for visiting Sydney sites and restaurants. Helpful staff.
Beautiful room, comfortable bed, great fitness center. Location was exactly what I wanted and needed for a couple of days in Sydney...close to everything! Felt safe, and was treated wonderfully by all staff. I REALLY have an issue with the use of so many plastic water bottles. It is nice to have them in the room for many, I know...and to have them to carry around, as well. But...in the gym? C'mon. Use a filtered water system, or at least have one available so that when you run out of your own water, you can refill it without having to use yet another plastic water bottle. For the cost of the bottles and the disposal, reusable ones could probably be provided to every guest.
Friendly and helpful staff. Great location, 10 minute walk to the opera house. You can see the harbour bridge from the hotel street. They have FREE money exchange (US dollar to AD dollar). Super convenient.
Bellmen were good, pillows Received worst room imagined. Low floor, dirty windows, bad views, receptionist lied about restaurant open at 10PM, Burger cost $30 plus tip, water in room was $10, room was expensive at about $300/night, no loyalty program with airlines except Qantas, shower was open with no door, no microwave, no real conveniences, small room.
Simply everything. The hotel is a stones throw away from Circular Quay, and is in walking distance to the iconic Sydney Opera House. There are lots of awesome shopping venues all around; with food galore and convenience stores to choose from. There are several tours that have starting points only steps away; including ferry tours and dinner tours. I highly recommend the harbour view rooms. The view is breathtakingly beautiful. You really can't go wrong with this hotel. Absolutely nothing not to like.
Extra attention. They need to replace the little ottoman in the room with a 2nd chair. The king size pillows are too long and too heavy.
The front desk staff sent us a complimentary bottle of champagne to put room because we were celebrating our honeymoon. They even included a very nice personalive card, too!
Location, not too expensive for a 5 star, good restaurant and breakfast buffet. The sheets were too heavy I found, I struggled to get comfortable.
Room very clean and comfortable My second reception experience - arrived early and room not ready. Very helpful chap checked me in, checking photo ID and giving me spa key so I could freshen up after long flight. Promised a text when room ready and promised this would be within 2 hours. Returned from run to see if room ready having not received text in spite of two and a half hours having elapsed. Female receptionist insisting in seeing ID again which seemed utterly superfluous to requirements. When asked why I hadn't received a text she said that the "room has just this moment become ready". Amazing coincidence. ended up being late for an appointment because she was so reluctant to relinquish the key without me having to go and find my photo ID even though it was obvious I had already checked in and knew all the details.
Location, service and ammenities were great. Staff was very welcoming Facade could use an update but the inside is very nice
Jättebra läge. Tar bara några minuter att promenera till Opera huset. Rummet var stort och nyrenoverat. Dom har en bar högst upp på hotellet med underbar utsikt över Opera huset och hamnen, men den är reserverad för gäster som är med i Club InterContinental, efter kl 20.00 släpper dom upp andra gäster i mån av plats.
Clean, nice rooms , good facilities , great location
very neat and fairly large rooms. the park view is beautiful. initially we were in a 'park view' room which did not face the park at all. you have to crane your neck out of the window to see the park. this should not be sold as park view. staff were happy to move us to a front facing room with beautiful view.
The beds need replacement. Two in my room had collapsed. The hotel engineer saidthe box spring was broken, so they offered to put us in another room. I checked and sure enough the mattress was broken there too. They moved us to a beautiful suite, but the floor in the room was too slippery for the wheels and the bed would slide out from the wall while resting, and slide away when standing. The hotel admitted that it knew it had the same problem in another room and ultimately they had to remove the frame to keep it stationary. They need to be more diligent in room inspection.
Free upgrade at check in to a room with a harbor view None
Great wifi, attentive concierge, great staff all around. Nothing negative to say, really.
Staff very helpful No pool. No bath. Found an old shoe under the bed. Not so clean.
Convenient location, clean, modern There was a significant construction project blocking the front entrance and the street in front of the hotel during our stay.
Centrally located, spectacular water view, balcony for fresh air which is so rare for hotels these days. The poor positioning of the shower head and shelf must be a mistake. You need to stand flush against the wall to have a shower.
trevlig, snabb personal, bra kuddval,enkla fräscha rum med högt i tak.fantastiskt läge, nära till båtar, harbour,färjor, operan, gångavstånd till det mesta nej
Hotellet ligger mycket bra beläget. Dett är ganska lugnt men mycket centralt. Bra service. Personalen var mycket trevlig och hjälpsam.
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
Sumptous, extremely helpful and friendly staff, fabulous location, great food, relaxing bar, everyone so kind and genuine, comfortable bed Yes - did not like leaving!
the friendliness of the staff
Excellent location, staff and facilities. None
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
Large, well appointed rooms and bathrooms. Excellent staff, very responsive to your needs. Beautiful facility that was a comfort to return to after spending the day seeing the sights around Sydney. This hotel is in a perfect location, close to the opera house and ferries yet far enough away to be in a tranquil setting, across the street from the park. If we ever return to Sydney we wouldn't consider staying any place else. There was nothing not to like!
Wonderful room Nothing
I liked the spacious, comfortable room size, the cozy atmosphere, the location of the hotel which makes it easy to explore Sydney's most famous attractions and the helpful and fast service at the reception/concierge desk. The service during breakfast was a bit slow, e.g getting coffee, refilling the buffet took very long.
All the staff were very professional and helpful. I had overpacked so needed to send home some items. They found a suitable box for me straight away (within 15 mintues) and brought it up to my room. They were also efficient in organising transport.
We thought it was terrific, great location, loved The Bar and staff We had issues with the staff cleaning our room who missed things and cosnsistently forgot to leave thinks lioke breakfast menus
The building is beautiful!!! Arranging a 12pm checkout to only be called at 1120am and asked what time we were leaving?!
First class ,5 star rate but better Location on Phillip St. within easy walking distance to all attractions - shopping to sightseeing this hotel must be in the top 5 quality hotel in Sydney. No
Hotel lobby! Terrible breakfast! no restuarant in the hotel! no swimming pool!
Bed was comfortable. A/C in good working order. Nice size bathroom. Appreciated the toiletries, the fridge, the safe. Excellent lighting both in room and bathroom. It was a bit disconcerting to find hairs in the tub after the room was cleaned.. The desk chair could use refurbishing.
The location, the luxurious setting, drinks at the lounge and the most comfortable bed ever - what's not to like?!
Very friendly staff, ideal position, excellent facilities. Enjoyed stay immensly and the staff could not have been more helpful.
I liked the central location of the hotel and the staff were friendly and warm. I found it rather surprising that internet was not complimentary as it is a 5-star hotel. The last time I visited Sydney I stayed at Raddison's which I believe is a 4-star hotel and found the stay there on par with Sofitel, a 5-star hotel.
The location was excellent. Very close to all the tourist attractions and to the cities history.Service was good.
This hotel was comfortable and elegant. Staying over new years they gave us free champagne. However parking was overpriced for what we paid for the hotel.
things were acceptable for what i needed, there was nothing there that made me happy i stayed there rather than some place else. for a "5 star" hotel it was missing quite a bit. no spa, no pool, restuarants were really just bars with some tables. the staff was a bit snooty. everything in the room and hotel are for sale, and pretty much makes you feel like you are sleeping in an ikea catalog.
Rooms were very nice as were they lobby and bar You need better wifi access and it should be considered a basic service that you provide
There were loud noises in the morning from the room above and when I called the front desk on multiple occasions I couldn't get an answer, then received a rude explanation that it would be investigated but the noise contributed. After a $2,000 stay, I left a file and was charged to have it mailed to me. I wouldn't recommend the hotel for ease of stay, but it is clean.
I loved the extra space of having a living room to unwind in after a long day of sightseeing. The kitchen and dining table was a great option when we didn't have time for a cafe breakfast. I loved having a nespresso machine in the room with daily refills. The room was clean and modern. Service was great. The location is hard to beat. Right in the middle of tons of coffee shops, restaurants, and shopping. Darling Harbor and Chinatown are just 4-5 minute walk. Town Hall subway station is just around the corner. Two grocery stores are very close by if you want to stock up on things. The gym is great and quite extensive. There is a nice pool and sauna, although the hot tub was only like warm temperature. Overall me and my two boys ( 9 and 11) had a great time fornthe week we were in Sydney.
The location offered a good balance between access to city centre shopping and to beaches and beyond via transport hubs
The fact it was self contained with everything you would need and came with all the things i was looking in a hotel for the weekend which other's did not offer. Did not like the bed, was too soft and often too warm with two people sleeping in the bed together.
It was close proximity for shopping and where we chose to dine. We thought the views were going to be better.
Very comfortable room, great facilities and friendly helpfull staff, great location.
Very nice facilities, nice location Very high charge for internet access ($25 day). There's no need for this kind of gouge at a facility like this.
I enjoyed all that was offered ,I loved the view from our suite and the design and luxury of the rooms.
It was a beautiful and a lovely room and wonderful staff. I lovedmit all
Location. Friendly Staff. Apartment design & View.
Easy and friendly check in. Comfortable rooms and beds. On checking out we asked if we could leave the car in their car park for a few more hours whilst we went for brunch and shopped and this was not a problem which I was very impressed with.
The staff were nice Room wasn't as nice as the pictures on the website! The design wasn't very welcoming or comfortable, the view wasn't nice either.
Hotellet låg mitt i smeten, verkligen bra läge med trevlig och vänlig personal. Rummet var stort och fint med egen pentryhörna. Värd för pengar.
Perfekt läge, bra idé att man själv tillagade sin frukost. Inte mycket till frukost, dåligt pålägg.
Bra utrustade rum, trevlig personal. Morgontidning och enklare frukost ingick i priset vilket var en positiv överaskning,