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everything is good
The decor and presentation of the hotel is very pleasant, and the staff very friendly Our room wasn't ready on arrival, we said we'd come back in a few hours to give them some time to sort it out, when we got back late in the afternoon and they gave us the key - they hadn't touched it. Towels all over the bathroom floor, beds un-made, rubbish over the floor etc. An oversite, but a pretty poor first impression to give your customers in what was otherwise a very pleasant hotel...
I found the staff very helpful when wanting to cancel the booking after one very uncomfortable and expensive night. The synthetic / nylon sheets made the bed extreemly hot. we asked for and were given an extra room, no mention of price was given, but it was cheaper & better quality to stay four nights elsewhere. I would not stay again or recomend it to anyone
The most central location in Toulouse
Great location, in the heart of Toulouse No safelock in the room, although it was mentioned in the service description. View on Place du Capitol only available for Suites, all normal rooms have unpleasant view on very narrow side streets.
The electric cattle in the room with tea bags. Size of wc is very small and location in the bathroom is also very bad (very difficult to sit). It is very uncomfortable.
The staff were incredibly helpful. The room was clean and pleasant. Free WiFi was wonderful I would prefer breakfast to be included (or, at the minimum, less costly).
Very good customer service and the Hotel is just a short walk to the city centre. The pool was a bonus and well utilised.
Stayed in an executive room (which had a balcony and luxury coffee maker). Very quiet and comfortable. Not really in the centre of Toulouse. We walked out quite a way in the evening and didn't get near to it. If you stay there for a couple of days I expect you wouldn't mind the walk but for an evening just too far.
very close to the centre of Toulouse (walking distance), shuttle bus available at the Hotel's door step every 20 min to the Airport, very convenient, clean and tidy hotel. Breakfast was expensive at 15Euro, so did not try it. Instead I went outside where there are plenty cafes.
It was very nice and comfortable I had a very nice time over there the best thing is the Metro is just next to the Hotel. There is a very nice parc just behind the Hotel I advice every body to see it
Excellent location and very helpful staff
our room was quiet and clean, the hotel staff were friendly and helpful and the location was good for access to the airport and reasonably close to the railway station.
It was a welcomed experience to have staff that spoke English. And though some didn't speak it great, they all actually tried which was nice. The hotel is set slightly back from the street in a tiny garden the front and it was only a 7-10 to the capital square and other places like Wilson Square. The staff were helpful and courteous. The room was tidy and a decent size. I enjoyed my staff and wouldn't hesitate to stay again.Free wifi was great. Didn't have any problems with the hotel, but maybe bfast could have been cheaper.
good location but reserve a parking garage if you travel by car. Evocative decoration regarding the former airline Aeropostal. The buffet breakfast was limited.
Great location on river & friendly helpful staff bathtub/shower challenging for older person
When my husband was ill the receptionist was extremely helpful, contacting a doctor etc and allowing us to stay in our room late on the day we were leaving. The hotel is difficult to get to because of the narrow streets and one-way system in Toulouse.
The location was great. Very close to the city center and close to the river. The room was spacious, clean, and had very nice style. The shower was handheld and connected to the bathtub faucet. Its hose was not long enough to use standing up. There also was no shower curtain. I stayed in another hotel in Toulouse with a similar arrangement, so maybe it is just local custom not to shower standing.
Very nice and generous breakfast. Free wifi access. The shower was handheld and connected to the bathtub faucet. Its hose was not long enough to use standing up. There also was no shower curtain. I stayed in another hotel in Toulouse with a similar arrangement, so maybe it is just local custom not to shower standing.