Victoria hotell

super close to everything tourists do

Great location Internet was slow and difficult to use from mobile device

Everything. Location was great facing the inner harbor. The staff was superb!! Food was excellent!! Look forward to staying there again! No, absolutely everything was excellent!!

Extremely attractive hotel with perfect location by the waterfront. Easy walking distance all over town. We enjoyed our room overlooking the harbor. Gracious, helpful staff. We were happy with the Courtyard Cafe, which provided good sandwiches, coffee, and dessert for low-key suppers. Island Time Tours, booking right there in the Grand Pacific, took us to Butchart Gardens and picked us up again at our requested time. What a very nice arrangement. When it was time to leave Victoria, we chose the Victoria Airport YYJ Shuttle as more economical than a taxi. The Shuttle arrived at the front door and delivered us to the airport comfortably and in good time. We were happy in every way with our four nights at the Grand Pacific and would gladly stay there again.

Staff were excellent location was excellent Curtains were torn

I loved the location--- within walking distance to downtown, Victoria. Nothing

The room was beautiful and the beds excellent. Enjoyed our stay. Location was excellent for walking.

Bad wireless Internet - the only negative

Had an awesome time at the Empress for our 20th Anniversary. The people everywhere were super helpful and friendly. The location was excellent and within walking distance to so many fun things. The afternoon tea was enjoyable but definely over priced.

Very nice room, very friendly people!!

We booked a Fairmont Gold room based on another recommendation and boy was it worth it. The private lounge is spectacular, the concierges were all extraordinary (and made a big difference helping us maximize our 2 nights in Victoria) and the food and drink (including a fully-stocked honor bar) were fabulous. We felt like royalty.

This historic property welcomes you in the moment you step onto the property. The immediate attendance to your every need is immediately relaxing and makes you feel wanted. The location could not be better with the entire harbor visible form the front and every floor above as you exit your elevator. The entire city downtown is vibrant and easily walkable with something for every tase and experience.t The room was a bit warm and may not have had air conditioning. We simply opened the windows and used a portable fan form the oversized closet area.

High Tea at the Empress, the concierge was very helpful helping me book Helijet and bus service into and out of Victoria.

We loved it!

The rooms were very nice-- clean! Wonderful staff!

The room was very attractively furnished and the crown molding was a nice touch. plenty of space to open and set luggage. There was some confusion with our reseervation, but fortunately rooms were available.

Very friendly and helpful at reception. Centrally localtion. Easy to get to the waterfront.

Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant. Nothing.

Service, location, value, ambiance, shuttle service

I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly. It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.

Frontend staff did a great job Nothing.

Handy to have restaurant downstairs for take out and room was set up with dishes and cutlery with a proper table for dining. This was great. Very convenient.

The view! Cleanliness and location near downtown. Many rooms have no view.

I loved being able to walk over a bridge into downtown Victoria to shop and see the sights and I loved falling asleep to the sound of the ocean and the sight of the parliament buildings all lit up. I loved that the hotel upgraded me to a view room (for only a small cost) and didn't make me feel like a complainer because I was disappointed initially to not have a window to the ocean. The pool was wonderful and I would love to bring my daughters and their babies to enjoy the luxury and friendliness of this hotel.

The front desk staff were extremely helpful and friendly Our penthouse suite was beautiful, the view was amazing

We always enjoy the quiet relaxing rooms and the front desk staff are superb They initially couldn't find the booking but took us anyway

Informal but very attentive staff, ease of check-in and the quick drop-box checkout. The location is great, downtown but not right in the town. The Westbay walkway along the harbour is great for a walk, jog, taking in the scenery. Our room was quiet, very clean and comfortable. The workout area is well set up, and the sauna was perfect for a mid-winter warm-up. we were surprised there was no fridge in the room, that would have been helpful.

Our room was spacious, clean and had an excellent view of the harbor. The water taxi stand was right outside the hotel making trips around Victoria very easy and fun. A lovely walkway around the harbor was right outside the hotel as well. The WIFI in our room was unusable in spite of high signal strength. After two days of making calls to Delta's tech support with no success, we finally gave up and used the internet in the lobby. We were unimpressed with the support offered by the staff.

A very relaxed , very friendly and very accompanying resort All was great

We stayed in room 616 and the view was spectacular. We use the pool and hot tub. A real treat! The staff were all very nice and helpful. We will recommend the Delta to our friends and will definitely come back.

Great room, excellent staff, shuttle service was fantastic. We had a beautiful view. Walls were a bit thin, we could hear people in the hallway talking. They sounded like they were in our room.

Clean facility, close to ferry terminal and local tourist attractions, staff was super friendly and helpful, especially the doormen, there were plenty of towels and comfortable beds. Exercise room small but with enough variety of equipment. Wish the swimming pool had been larger, not quite big enough for lap swims, wish they had provided a changing room in the pool restroom. Wish they had provided a small fridge in the room.

I was tired and looking for a quiet rest. When I asked the woman at check-in for a quiet room so I could get some much needed sleep, she said she'd do her best, and she did. My room was quiet and I had 2 nights with good sleep.

The hotel is not downtown but close. About 5 minutes away by car. My room was clean, spacious, and well stocked with every thing you would want from a hotel room. It was a good price as well.

Enjoyed my stay very much good value for the price

Everything I needed was there Wasn't in walking distance to downtown and a little pricey