Victoria hotell

Minus: Det är en fantastisk gammal byggnad och bemannad med utmärkta människor. Till tre gånger så mycket som de flesta hotell får vi tredubbla avkastningen på våra pengar? Svårt att svara.

Plus: Sängarna var trevliga och bekväma, Bartendrarna var fantastiska och hade förslag på att få valuta för pengarna.

Minus: Priset var för högt jämfört med andra hotell i området. Med tanke på priset ingick inte wifi.

Minus: Jag har ett problem med flygledningstjänsten, men de hjälpte mig inte alls. De sa bara att flygledningstjänsten inte är av hotellet, men jag tror att de måste vara mer hjälpsamma i detta fall.

Minus: Inte upp till andra Fairmont-hotells standard som vi har bott på. De blandade ihop våra måltidsbokningar och till och med korrigeringen, så vi åt aldrig där. En del anställda verkade verkligen inte veta vad de gjorde eller kunde till och med inte svara på frågor ordentligt och erbjöd sig aldrig att hitta något eller komma tillbaka till oss.

Plus: Rummen är verkligen vackra.

Minus: Anläggningen är under fullständig renovering. Det var inte så storslaget som du hade förväntat dig. Även om rummen är supertrevliga, tror jag att det finns en miljon bättre erbjudanden att få. Jag tycker att det är lite överhytat.

Plus: Vi älskade det!

Plus: Hade en fantastisk tid på Empress för vår 20-årsbröllopsdag. Människorna var superhjälpsamma och vänliga. Läget var utmärkt och inom gångavstånd till så mycket roliga saker.

Minus: Eftermiddagste var trevlig men definitivt för dyrt.

Plus: Vi bokade ett Fairmont Gold-rum baserat på en annan rekommendation och pojken var det värt det. Den privata loungen är spektakulär, conciergesna var alla extraordinära (och gjorde en stor skillnad som hjälper oss att maximera våra 2 nätter i Victoria) och maten och drycken (inklusive en fullt lagerförd hederbar) var fantastiska. Vi kännas gillar royalty.

Plus: Mycket trevligt rum, mycket vänliga människor!!

Plus: Frukosten var fantastisk.

Minus: Fanns inte en enda matsal där barn fick lov att äta! Alltför dyrt för vad du får! 50 dollar för en tekanna!! Galet. Jag antar att de har läget, men det är ungefär allt!

Plus: Bra läge

Minus: Rummet vi fick var mycket gammalt, vi var tvungna att vänta två timmar på ett normalt rum, vilket verkligen var en bra överraskning. Personalen var inte alltid uppmärksam och svarade i tid. I allmänhet vi finnas förvänta mer mycket alltifrån ett Fairmont hotell.

Minus: Paid wifi

Plus: Lovely decor and service. Nice central location.

Plus: The staff was extremely friendly and helpful! The hotel is in the heart of downtown Victoria so we were able to walk almost everywhere.

Minus: We got a knock on our door after 9pm for turn down service which normally wouldn't be a problem but our children were sleeping at the time.

Plus: upgraded to harbor view

Minus: nothing

Plus: The location is outstanding and the public areas are magnificent.

Minus: The bed was uncomfortable, the robe in the room was stained, a bottle of conditioner was left in place of body lotion and there was mold in the shower. The walls between the rooms are so thin I wanted to take cough drops to the man in the next room.

Plus: We spent Christmas there and they provided us with a stocking on our door for Christmas Day. The staff was extremely helpful at every opportunity, and very responsive to our needs.

Minus: My only smallest complaint would be the expense. The hotel is very expensive, but the service largely drives that expense and it really made for a wonderful experience for me and my wife.

Plus: The staff at the Empress made my bride and I's honeymoon even more special. Upon checking in, we received a complimentary room upgrade to a room with a better view of Victoria's harbor, as well as complimentary cocktails in the Q Bar.

Plus: This hotel is old-school classy, spectacular from start to finish and the staff could not of been nicer or more helpful

Plus: The little touches everywhere and the kind staff

Plus: Fantastic location.. beautiful building

Minus: Pillows... they were awful for a hotel of this standard.. we asked for them to be changed to be told they were all they could offer.. feather pillows of very low quality.. I really do not complain often but I wouldn’t have these pillows in my own home.. they need throwing out and new pillows purchased.

Plus: Everything!

Minus: The bathrooms are very small.

Plus: The hotel is well placed by the harbour in Victoria and public areas are very splendid.

Minus: The bedroom was appaling, bearing in mind what we were paying. It was tiny, no aircon, empty mini bar and badly in need of a refurb. Steer well clear of this rip-off!

Plus: The hotel was lovely. You couldn't ask for a more impressive setting on the harbour, the hustle & bustle of all of the activities in the City are at your fingertips. The staff was extremely delightful. Upon check-in we mentioned we were celebrating a special occassion and were upgraded to a lovely 1 bedroom suite.

Plus: Renlighet och vacker utsikt. Personalen i receptionen var jättebra!!!

Minus: Dåligt med parkeringsplatser på grund av ett event. Tack och lov för personalen som parkerade efter eventet.

Plus: Jag gillade att hotellet var nära vattnet och Fisherman's Wharf. Det var rent och personalen var vänlig.

Minus: Den finnas långt från den huvud centrumkärnan. De erbjuder en gratis pendelbuss till centrum på första plats fram till 2300. Jag tror att detta hotell skulle göra mycket bättre om de hade en gratis flygplatstransfer och en gratis kontinental frukost. Jag vet att jag kommer att leta efter både på ett hotell om jag återvänder till området.

Plus: Taxiservicen var fantastisk, rummet var trevligt och personalen vänlig. Jag kommer tillbaka!

Plus: Service, läge, prisvärt, atmosfär, transferservice

Plus: Ganska bra läge – 10-15 minuters promenad till The Empress och centrum. Precis intill Fisherman's wharf. Bra restaurang.

Minus: Ingenting.

Plus: The bed was comfortable The toilet

Minus: No coffee or tea in room (with no explanation) No directory for local restaraunts or attractions - no notepads etc.... Cheap plastic cups in the wrappers Poor TV services and expensive movie rentals

Plus: The view

Minus: Room felt dirty and dated

Plus: The location near the inner harbour was excellent to walk to nearby museums and restaurants.

Minus: The decor of this hotel including room conditions is terribly dated in appearance and function.

Plus: Staff was very accommodating. Great room with great view

Plus: Location parking facility service

Plus: Great pool & location.

Minus: Kind of old and in need of renovations

Plus: Nothing checking in was fine however questioning me about my guests. After they left was actually quit rude. And frankly none of their business.

Minus: The Corona virus hit and there was no room service. No pool no sauna. When I had a small spill in the room I went go and for paper towels to clean up the spill they gave me tissue paper. One of the front desk staff when checking out gave a bs reason and was giving an arrogant smile.

Plus: Location, friendly shuttle service and front desk staff were helpfully, knowledgeable and friendly.

Minus: The bed skirts needs deep cleaning. Housekeeping staff didn't replace coffee and creamers or discard the used coffee pods.

Plus: We liked the location. The lounge and restaurant were excellent with one exception. The restaurant staff were a little short staffed.

Minus: We were not told that parking was extra until check-out. Also our room was a pet friendly room, I am allergic.

Plus: Location was great! Room and view was great! Bed and pillows were not so great.

Minus: Bed and pillows. Woke up with sore back and was in a hole lol pillows way to high

Plus: The staff were friendly.

Minus: View from room.

Plus: The location is great. Restaurant has a great view. Rooms are nice and the pool is good for doing lengths. WE enjoyed our stay.

Minus: Restaurant is a little pricey and they charge for parking which I didn't know until check out but they waved the fee. Which I appreciated.

Plus: Waterfront views were wonderful. We especially enjoyed seeing the occassional harbour seal at breakfast. About a 20 minute stroll to the main harbour area.

Minus: No real negatives.

Plus: Very nice hotel. Breakfast was good too.

Plus: Location- could easily walk to harbour or fisherman's warf

Minus: lots! dirty - can't see through the windows, no balcony! no view of the harbour, restaurant is a rip off can't even fill your cup with proper coffee in the morning, not child friendly- felt that a child was disturbing .

Minus: Construction noise next door

Plus: The view

Minus: parking gate unable to code out

Plus: Great location, quiet rooms, modern style, helpful staff.

Minus: Quality of equipment and bathrooms

Plus: Very friendly and imformative staff. Our room was large with a king bed, good bathroom and small balcony overlooking the inner harbour. The hotel has a great location with a regular water taxi service to the city centre. The Orca Sprit whale watching experience, office and boats are also based at the hotel wharf.

Minus:

Plus: The ocean view, the friendly and helpful staff at the reception desk, the proximity to the Fisherman's Wharf (we discovered it during this stay and found it fascinating and fun...), the proximity to the harbor pathway behind the hotel, the secure underground parking for a reasonable fee, the many brochures and travel information availbale at our fingertip and a map of the city and nearby tourist attractions avaliable for us in our room's guest information book. The aromatherapy soaps and lotions as well as the provided housecoat were a nice touch and added to our feeling of being pampered.

Minus: Our room did not get done on the second day of our stay. The very expensive dining-room menu prevented us from using this facility despite a 20% guest rebate on a dinner entree... we found other places to eat within walking distance that provided excellent cuisine, had a menu available for our perusal... something unavailable at this hotel....and where we could eat at a much more reasonable price.

Plus: good service and location. nice view.

Minus: they need to upgrade their beds.

Plus: Trevlig, vänlig personal, alla gillar att vara där

Minus: Minibar

Plus: Renlighet, hjälpsam och hemtrevligt

Minus: Kan inte tänka på något

Plus: Detta hotell är anmärkningsvärt. Jag är på den fyra säsonger i Vancouver rätt nu men den Delta slår det händer-ner. De moderna utseendet är helt attraktivt och jag har aldrig haft ett hotellrum så organiserad med en plats för allt. Bra mat i restaurangen. Läget är perfekt på vattnet, och bara några minuters promenad till hjärtat av Victoria. De har dessutom en gratisbuss som får dig till platser du vill gå.

Plus: Utsikten! Renlighet och läge nära centrum.

Minus: Många rum har ingen utsikt.

Plus: Mycket avslappnat , mycket vänligt och mycketbekväm resort

Minus: Allt var bra

Plus: Amazing service from the time we walked thru the doors , beds were super comfy , awesome location . We will certainly be back to this hotel our next visit .

Plus: Great room in a great place!

Minus: Nothing, it was perfect

Plus: View and sight

Minus: None

Plus: The view!

Plus: The staff was easy to understand when explaining a number of complex issues. They left no question unanswered and were able to accomodate several requests I made to them.

Minus: The window on the 8th floor is very small. This makes it difficult to see much outside unless atanding right at the window.

Plus: Love the location - close to the inner harbour, but without the busyness of the main streets right outside the hotel door. Beautiful views of the harbour and historic buildings - particularly at night. Staff are amazing and go above and beyond!

Plus: Best view of Victoria harbour!

Minus: No safe in the room for valuables.

Minus: Had to pay extra for a better view room

Plus: the views were spectacular and the room very clean

Minus: no food & beverage services available for hotel guests

Plus: The location. Great staff. Pool lovely

Plus: The front desk staff were extremely helpful and friendly

Minus: Our penthouse suite was beautiful, the view was amazing

Plus: We stayed in room 616 and the view was spectacular. We use the pool and hot tub. A real treat! The staff were all very nice and helpful. We will recommend the Delta to our friends and will definitely come back.

Plus: We always enjoy the quiet relaxing rooms and the front desk staff are superb

Minus: They initially couldn't find the booking but took us anyway

Plus: I loved being able to walk over a bridge into downtown Victoria to shop and see the sights and I loved falling asleep to the sound of the ocean and the sight of the parliament buildings all lit up. I loved that the hotel upgraded me to a view room (for only a small cost) and didn't make me feel like a complainer because I was disappointed initially to not have a window to the ocean. The pool was wonderful and I would love to bring my daughters and their babies to enjoy the luxury and friendliness of this hotel.

Plus: I love the location with views of the inner harbour, quite stunning and the rooms were spacious, nice linen.

Plus: I was concerned about the location, but it was fine and close to everything. It was actually neat to walk across the bridge. You had great views of the city.

Minus:

Plus: location; familiarity (stayed there numerous times)

Minus:

Plus: the view and the comfort

Minus: newer bathtubs would be nice and shower...horrible food prices

Plus: The room was very quiet and the bed incredibly comfortable.

Minus: The service in the restaurant was friendly and appropriate but extremely slow.

Plus: Our room was not what we expected and they moved us to another room upon arrival. The windows were very dirty!

Minus: The staff, however pleasant, were not all really professional.

Minus: Ett av de trevligaste hotellen i Victoria, mindre och tystare än Empress och inte riktigt lika dyrt. Naturligtvis är det lite avstånd från centrum.

Plus: Bra mat. Trevliga rum.

Minus: Dyrt.

Plus: Very beautiful hotel. Room was very spacious and gorgeous, and small kitchenette was still very useful with full set of plates, glasses, and utensils. Their ocean-front mineral pools are simply great with its view. We didn't have a chance to take any massage service this time, but their Spa facility was nice and beautiful as well. We also enjoyed the food and drinks a lot at their pub. Definitely recommended for nice relaxing stays in more adult/mature atmosphere.

Minus: At Mineral pools, the large pool could be warmer in winter season as it gets freezing to get out of the pool... In the meantime, hot tubs were nice and hot, but due to their small sizes, they can instantly get occupied with group of people, which makes other guests hesitant to join and stay in the less-warm pool for a long time. Also it'd be nice if how-to-order drinks at the pool was informed more clearly. When we saw other guests enjoying their drinks, we really wanted to order some for ourselves as well. But we didn't know how, so we just waited for the server to come to the pool. Finally in the morning of the last day, we found out there was a inter-phone with drink/food menu located near the gate, which was too late for us :( For the nature of the hotel's very adult/mature atmosphere, I personally felt it'd be kinda nice to actually make it Adult Only. Of course it's also nice to see cute little children enjoying their stays as well, but when I see them jumping into the pool (right in front of No Diving signs, and parents never stop them) or hear them screaming (calling mom), it's a lil turn-down for us. But it's very personal preference, so we do respect hotel's policy. Otherwise, we loved the hotel and definitely come back for next time!

Plus: The hotel is located right on the water, in a tranquil and quiet part of Oak Bay. Right upon checking in, I recognized that the level of service that we would experience at this establishment would be different from other facilities we stayed at in the past. The concierge, front desk staff and "The Snug" staff were superb (I would comment on others, but these were the only one we had direct interaction with). The hotel is located within a nice gentle 20 minutes stroll to Oak Bay village, and as long as Victoria's weather cooperates, it is an easy walk. I would definitely recommend a stay here to family and friends. It is an experience worth at least once, even if it's only to escape one's busy life.

Minus: I had called the spa in advance to inquire about their availability, which there was none for the day we had in mind. To our surprise, after checking in, there were two spots available in the afternoon (great). Based on the level of service and attention to details provided at the hotel, I would have expected this to extend to the spa. Unfortunately, the spa did not meet my expectations. The deep tissue massage, although relaxing, was "ok". Some of the facilities, e.g. the eucalyptus steam room were not available (something we were looking forward to). I understand that this is their slow time of year, but maybe the spa staff should put this on their website so that guests don't set unrealistic expectations of the services available.

Plus: Rent, nära färjeterminal och lokala turistattraktioner, personalen var supervänlig och hjälpsam, särskilt dörrvakten, det fanns gott om handdukar och bekväma sängar. Motionslokalen liten, men med tillräckligt med utrustning.

Plus: This hotel was great. The room was beautiful and the staff couldn't of been nicer.

Minus: No

Plus: walking distance to everything, sit down breakfast was fantastic, pool

Minus: Valet took forever

Plus: Great location downtown!! Bed was super comfortable too

Plus: Location is amazing. Kids loved the pool.

Plus: Great location, good breakfast and dinner in the restaurant.

Plus: Location

Plus: Great location, nice facility, good breakfast

Minus: Lack of parking - I got a ticket for street parking in front

Plus: Beautiful and clean, walking distance to many local attractions, and dining.

Minus: We purchased the breakfast upgrade package for the family (4) but were informed this didn’t cover our 14 year old daughter because she was over the age of 12 and didn’t count as a child. If I would’ve know this we probably wouldn’t have purchased the upgrade since it was limited to 2 options for breakfast.

Plus: Customer Service was spectacular. Everyone from the front desk to the door man were wonderful.

Minus: The pillows are all really soft so your head sinks instead of them being supportive to your neck.

Plus: The location and corner room with lots windows And king size bed

Minus: No hot water and not sure how clean the bathroom was. There was a hair pin on the floor which means the floor was not washed before she came and when they came in and cleaned for us the hair pin was still there. I through it in the garbage.

Plus: I have been to this hotel in the past, and I know that there have been very good renovations at the lobby area.

Minus: The elevators need to be renewed for sure.

Plus: Price and closeness to the start and finish of the Victoria Marathon.

Minus:

Plus: Beautiful decor, excellent staff in breakfast restaurant, good parking.

Minus: Our room did not get cleaned on the second day, we did get clean towels and wash clothes when we asked for them. Wish there had been a small refridgerator in room. Coffee in room was awful and powdered creamer yuck. Room service for same was pricey.

Plus: We were able to leave our baggage with the front desk while we were out for the day.

Minus: The workout facility was so nice to be able to use at any time during my stay.

Plus: The support they gave to Marathon participants the weekend we were there. Easy access to the bus terminal an downtown restaurants etc.

Plus: An excellent staff -- all were exceptionally courteous, friendly and helpful. The room was comfortable and pleasant.

Plus: Hotel was close to all Victoria attractions

Plus: staff was friendly and efficient, room was clean and location was good

Minus: Restaurant was very slow. Parking was expensive.

Plus: Staff was friendly and helpful. Room was quiet, beds very comfortable with down comforters. Pool was nice break for kids.

Minus:

Plus: Det låg en bar intill

Minus: För priset är det inte värt det

Plus: Ingenting.

Minus: Detta är det värsta hotell jag någonsin varit på, det är så smutsigt särskilt rummet, och det är så bullrigt, det finns några knaka ljud bredvid fönstret, det är där hela natten! du kan höra tydligt prata med en annan dörr, hotellet säger att det är rökfritt, men jag kan känna lukten bredvid rökningen! Slösa inte bort dina pengar där!

Plus: Jag var trött och letade efter en lugn vila. När jag bad kvinnan vid incheckningen om ett lugnt rum så att jag kunde få en välbehövlig sömn, sa hon att hon skulle göra sitt bästa, och det gjorde hon. Mitt rum var tyst och jag hade 2 nätter med god sömn.

Plus: Allt jag behövde fanns där

Minus: Var inte inom gångavstånd till centrum och lite dyrt

Plus: Njöt av min vistelse, enormt bra valuta för pengarna

Plus: Steals security deposit

Minus: Not to steal

Plus: Nothing

Minus: Said because I was loyal customer that next time I stayed there would be best in the room and it never happened.

Plus: Nothing

Minus: Lever on toilet was broken

Plus: Not the stealing of security deposit

Minus: They steal people's security deposit. Make Claims of stains left in the room when there were none. Manager won't return calls just steals money.

Plus: Drug paraphernalia in the room

Minus: Didn't clean room

Plus: Staff and manager were nice.

Minus: Lots of sketchy people (junkies, etc) staying here. Laundry rooms were gross, etc.

Plus: Nothing

Minus: Had to go to 3 different rooms when checked in because key card wouldn't work on first 2 rooms

Plus: Not

Minus: Bully guests into giving positive reviews.

Plus: Laminated floors

Minus: The long wait time before my rooms were made ready for us. They only prepared and started to clean the rooms after I checked in. I checked in at 6PM and I thought the rooms were ready by then..

Plus: The staff.Helpful Good conversation.

Minus: No like it all.

Plus: The whole place was great. The staff, and the rooms were awesome

Minus: No. No complaints

Plus: Convenient location and great price

Minus: Quite a few transients around the area

Plus: no clock, poor TV reception,

Minus: no clock, poor TV reception,

Plus: Comfortable bed

Minus: Management's inability to control noise (especially loud talking and door "slamming" associated with younger "partiers" in two adjacent rooms.

Plus: 5-minutes out of downtown, but totally worth it

Plus: Price

Minus: location was not winter reservationist indicated it was

Plus: the bar & grill attached to it

Minus: lack of communication between staff

Plus: Beds were comfortable. Extra pillows provided without having to ask. Sink outside bathroom is convenient.

Minus: Room was not made up properly. Beds were not re-made, towels taken were not replaced. Biggest complaint is that the hallways were extremely smoky even though the room itself was fine. There must be a vent that is bringing in the smoke. All our friends had the same complaint. I hate all the little lights (smoke detector, air conditioner, clock, etc. etc.). I have the same complaint at every hotel! Hotel is adequate if somewhat dated.

Plus: Convenient,quiet and affordable

Minus: Lack of large towels, bath anti slip mat missing, beds not made properly fitted sheets not put on properly causing them to slip and bunch up during the night. Lack of direction and signage to and from underground parking, not even included in guest directory.

Plus: Good location

Minus: A little far from city center

Plus: Very quit, friendly, helpful staff.

Minus: carpet was stained, disappointed to find that the restaurant is not open on Sundays for dinner. This was very important feature for us.

Plus: staff friendliness and helpfulness

Minus: our room was next to a very noisy compressor that would make sleep impossible. Even though we reserved 2 weeks ahead the only other room available was a suite for $50 a night. We took it because there was no other choice unless we looked for another hotel but we chose this one for the location. It was an unexpected and unwelcome expense. Also, the counter staff was too busy and we often waited

Plus: Rummen var väldigt trevliga och uppdaterade

Minus: Sängen var inte mycket bekväma.

Plus: Recensionspersonalen gjorde ett bra jobb

Minus: Ingenting.

Plus: Good accommodation at a reasonable price. The kitchenette and fridge would allow for cooking a nice breakfast or light dinner.

Minus: No!

Plus: we situated for my business

Minus: no lotion in bathroom

Plus: Low cost, complementary parking

Minus: Sheets on bed tucked so far under the foot of the bed that they were too short to comfortably sleep in the bed. Also maintenance marginal. My room had a hole in the wall from the main entryway door handle.

Plus: The room is comfortable, and the staff is exceptional. The front desk Chris welcomed us so kindly and had all the answers beforehand, it made the whole stay better. Thank you all

Plus: Friendly front-desk staff (somewhat overworked, but still friendly and smiling!)

Minus: Parking arrangements were understandable but not ideal because of the other businesses in the building.

Plus: During this time of pandemic, my spouse enjoyed walking the Galloping Goose trail (right next to the hotel) every morning for exercise. The staff were very conscious of the virus protocols, wearing masks or socially distancing. We stayed 6 nights in a room with a kitchenette and requested no housekeeping (just picking up fresh towels and extra coffee when needed). Eventhough our room faced a major thoroughfare, it was reasonably quiet! This is a good hotel if you are driving. Parking is free! We did not use the hotel amenities due to the pandemic. We will be back and check them out next time!

Minus: The air conditioner in the room could have had an instruction sheet with it. For retirees like us, the 1x2" screen, 3 feet off the floor, was impossible to read!

Plus: Clean, helpful staff, quick service. I also like the fact that there were already kitchen utensils and pots, pans and bowls provided. There was also an induction cooktop (which is amazing)! The fridge was quiet.

Minus: The rooms are small, and there was no face towel provided. There was also no cream packets with the coffee, only powder with hydrogenated oils in them.

Minus: The room was not clean and the bed was like a rock.

Plus: Nice location for shopping, and the area seemed safe.

Minus: I left my favourite pair of shoes in my room, and called after we realized. The man at the front desk was no help in helping me locate, or retrieve my shoes. I still did not get a call about my shoes or no one was able to find them. Very disappointed, and would not stay again!

Plus: Clean, well maintained, back windows do not have highway noise, green around, Chinese and Italian food close by.

Minus: Noise by the elevator. Low income looking guests

Plus: The location is perfect. It is right opposite uptown mall and extremely close to bus stops. Downtown is 10 mins bus ride. The property is value for money. The room was equipped with microwave fridge cutleries coffee machine.

Plus: Clean, friendly

Minus: Too much noise in the hallway. Couldn't sleep

Plus: Close to downtown

Plus: the service was very good. Helpful staff at front desk.Location was a little difficult without auto.

Minus: perhaps better choice of on-sight restaurant

Plus: Staff tried to make things right after disasterous first night

Minus: teams from a lacrosse tournament booked rooms and it was party central - very noisy on Sturday - better the next night

Plus: Our room was very quiet and comfortable

Plus: Kind staff. Good location.

Minus: Very small rooms. Cleanliness not perfect.

Plus: Vänlig personal. Rent rum. Fin utsikt.

Minus: Skrivbordet var vackert litet att använda för att arbeta eller äta.

Plus: Byggnadens läge och utsikten var fantastisk!

Minus: Hissarna är en känslig design, men ingen stor sak

Plus: Nära alla aktiviteter i centrum, personalen var hjälpsam och proaktiv, höll vårt bagage medan vi väntade på rum (vi visade upp tidigt)

Minus: Rummen på den lilla sidan har inte transfer alls

Plus: Vänlig personal mycket trevligt rum

Plus: Vi hade en king suite. Trevligt att ha ett vardagsrum och sovrum separat med 2 fina TV-apparater. Sängen var bekväm. Rummet var uppdaterat och rent.

Minus: Bordet i vardagsrummet var litet och lite obekvämt.

Plus: I loved the decor in our room. The bathroom and bathtub was amazing

Plus: Location

Minus: Price

Plus: The view was nice and the staff courteous

Minus: The staff there was respectable, non-judemental and very helpful whenever an issue came up it was rectiified quick.

Plus: Pet friendly

Minus: The 10th floor had a terrible odour Valet parking doesn’t necessarily mean secure. Our SUV was put in the upper lot the second night with no security. Our view was a closed Milo Restaurant. Rooms need mugs for coffee or tea in the room and glasses for the bathroom

Plus: Nice room and view

Plus: Location and cleanliness

Minus: No

Plus: Great location. Great view.

Minus: Everything was excellent.

Plus: Location.. walking distance to downtown. Clean rooms and very friendly staff

Minus: No

Plus: great selection of breakfast buffet, staff were excellent

Minus: i rented room with fridge because i required a fridge, when we arrived there was a subway sandwich in the fridge, i called down to the desk, they provided complimentary breakfast vouchers which was wonderful and agreed to have the fridge cleaned the next morning. when we arrived back that evening the subway sandwich was still there. needless to say i did not want cleaning people interrupting my stay so i just didn't use the fridge. I was disgusted in the inability of the staff to double check that this was taken care of. Choose to pay my bill and not return. I go to Victoria with work and leisure about once every 3 months and really like to be around the location of the Double Tree.

Plus: Location to downtown and the harbor. Other guests had breakfast included. I did not!

Minus: Paid $--- for 2 nights single occupancy. I did not realize taxes would be $99 for 2 nights or that it was Canadian funds. I was checked into a 1st floor room overlooking a cement parking lot & had to ask to be moved higher. Fridge was warm. No breakfa

Plus: Staff was wonderful and they made us feel very welcome.

Minus: everything was good

Plus: Personalen var mycket vänlig och hjälpsam med att navigera genom stan. Frukostområdet var underbart, med panoramautsikt på 18:e våningen. Poolen och badtunnan var rena. Och gymmet hade en fantastisk utbud av maskiner.

Plus: Närheten till hamnen

Minus: Städerskeservicen - bytte inte tvättlappar och alla kuddar på sängen

Plus: Fantastisk personal och jag fick en gratis uppgradering. Även hjälpt med problem med bil

Plus: Vi älskade detta läge och personal ... Rummet var trevligt och bekvämt med bra utsikt över staden.

Plus: Mycket rent och verkligen nära till allt!!!

Minus: Sängen hade alltför mycket oväsen , inte bekväm

Plus: A great place to hang out, have dinner, without having to leave the hotel. Place is clean, staff friendly. Great pricing for location. The jazz band during dinner was terrific. It was such a rainy day when I was there so it was nice that I could just go to the hotel restaurant. The food and drinks were fabulous! Right behind the Empress hotel and near shops.

Plus: This is a well located well appointed hotel. Rooms slightly dated, but comfortable and clean. You will be centrally located to everything you want to do in Victoria.

Plus: Excellent location. My granddaughters and I were able to easily visit the surrounding area in foot, walked about 8 km.

Minus: Being awakened during the night due to a water leak during the night. Unavoidable, but well managed. Not what the hotel needed to deal with during this unbelievable pandemic time.

Plus: First class service! Will be staying again!

Plus: The beds were extremely comfortable. Very clean. Rooms were a nice size.

Plus: The front desk service was above and beyond. They were very friendly despite the COVID19 pandemic and made the experience stress free. Customer service certainly exceeded expectations.

Minus: The coffee pot was overlooked for cleaning. But, the rest of the room was quite clean and tidy.

Plus: The King suite was spacious. They gave us free parking which was unexpected but appreciated! The restaurant upstairs was nice, the service there was amazing, we only had some bites to eat and cocktails but they were really good too. It was nice to be just outside the main strips instead of staying right in the middle of everything.

Minus: I would only say that the decor in the room was kinda basic/dated, but it met my expectations for the price point!

Plus: Good Location with Friendly Staff

Minus: Fitness room was too small and lacking quality and variety, Room was hot with noisy air conditioner. Conversations in hall seemed like they were always right outside door

Plus: We were upgraded from a one to two bedroom suite on the 17th floor with great views.

Plus: Your beds and pillows are fantastic.At check-in, I had inquired about a complimentary upgrade. To my delight, I was informed that it had already been done. That was a lovely perk.

Minus: For a 5 star hotel with swimming pool etc there were no bath robes provided or available for going to & from the pool.

Plus: The room was spacious ans we were travelling with a teenage daughter and we all had our own privacy

Plus: The staff was very accomodating.

Minus: The rooms felt more like business class, rather than a comfortable vacation hotel.

Plus: The location is excellent. Pool and spa in the hotel are very nice. Food in the restraunt was reasonable and ample and tasty.

Minus: Had an interactive keyboard with the TV but could not find any instructions on what to do with it.

Plus: I like your staff, your location, and facilities.

Minus:

Plus: Fantastic location and beautiful cabins. It's hard to check out!!

Minus:

Plus: Excelent location, well appointed, courteous staff. The soap bars are wonderful.

Minus: The second floor rooms facing the front are very noisy.

Plus: Free parking was a plus, but the outstanding feature was Vist 18, enjoyed a nite cap & very good breakfast.

Minus: Our room was very small by todays standards. Needed a shoehorn for the bathroom.

Plus: Läge

Minus: Litet rum, sängen var lite för hård, ingen frukost/rumsservice men det finns/fanns en restaurang nedför trapporna

Plus: Personalen var vänlig och hjälpsam.

Minus: Långsamt internet

Plus: Perfect place in Victoria

Plus: I really enjoyed the staff, and how incredibly kind they were. The staff have handled the COVID 19 situation amazingly and made an effort to find out what type of mattress they use so I can buy my own!

Minus: There was a tiny little mark on the bedding however it didn’t bother us at all. Overall I enjoyed everything about the experience

Plus: Location is fantastic and staff is super great. Front desk was very friendly and helpful, and we also received a text from housekeeping about any additional supplies we need. Highly recommend.

Plus: The location

Minus: No free breakfast

Plus: Staff was responsive and helpful. Room was modern and attractive

Minus: "MUSIC" from the night club in the basement made it difficult to sleep. Loud thumping base noise woke me up.

Plus: Location is great, you have access to all the fun happenings in the city center. The staff are great, nice and helpful. We got free parking just at the back of the hotel which was nice. The ice machine was useful.

Minus: If you are sensitive to noise, be careful with the rooms facing the street. drunk people, cars, motorcycles, etc. Also, our room was right in front of the lift door so each morning one family was checking out with children running in the corridors and shouting. If you could use earplugs there shouldn't be too much of a problem there.

Plus: The location is great, downtown, you can do everything walking. The room is clean and comfortable. The staff was really nice and friendly.

Minus: Due to covid-19 the amenities are not available and the staff can not enter in your room. But again this is only about the new regulation.

Plus: Um sort of close to inner harbour

Minus: The beds were somewhat uncomfortable and we were hoping for a larger room or 2 rooms slip in suite. Was hoping to have a happy birthday note for husband as requested to make 1st visit to Victoria a little special but that didn't happen. The area was kind of stekcy and there was no parking. Host said parking was full so had to park a block away and haul stuff back and forth.

Plus: The bed.

Minus: I don’t like how the bed is right in line with the door so all the hallway light keeps you up all night. I didn’t like how the tv is so old that I can’t plug a movie in from my phone cause there is no HDMI plug or USB. The whole room lay out is wrong. Out of all the hundreds of hotels I’ve been at, this one doesn’t clean your room while your out!

Plus: Friendly staff

Plus: Very friendly staff. Room was very clean and very quiet.

Minus: Bed Room pretty small

Plus: Newly renovated - large rooms

Plus: Good hotel, nice location, excellent service and rooms, great beds.

Minus: The tea maker in the room was not used much I guess and it had a rusty element, it was impossible making tea without rust in it.

Plus: The room was comfortable

Minus: The breakfast room is cramped and it's size does not relate to the number of guests it must accommodate. Some guests had to take their breakfast up to their rooms as there were no seats available.

Plus: Ideal location

Minus: Lack of dining facilities

Plus: pleasant helpful staff, great location, clean rooms

Minus: no

Plus: Friendliness and help from very proffesional staff

Minus: Had no reastaurant for dinner.

Plus: Great suite rooms, very clean, had everything we needed.

Minus:

Plus: In the same street as relatives we were visiting. Friendly chamber maids.

Minus:

Plus: The staff made us feel welcome...very friendly!

Minus: Nothing

Plus:

Minus: Breakfast - not directly Hotel, but associated - only a "Pancake House", not offering much choice

Plus: The confort

Minus: No swimming pool, or dvd players

Plus: Rummen är trevliga, moderna. Sängar/sängkläder bekväma. Stort badrum, badkar. Receptionen är verkligen hjälpsam. Jag hörde inte ljud från andra gäster, men det var mellanvecka, så det kan vara en faktor. Stäng av service.

Minus: Kontinental frukost ingick inte.

Plus: The fireplace add charm to the room and made for a very comfortable environment.. the large picture picture also add elegance to the room..

Minus: Because of the present situation corona virus we did not have maid service every day but staff was more then helpful to send up what we when we asked i.e towels.

Plus: Cleanliness and location

Plus: Location, rooms, service.

Minus: Nope

Plus: Design and friendly staff

Minus: missed a hot sauna due to the cold and rainy weather:-)

Plus: Staff was very friendly

Minus: Some pastries in the morning would be a nice touch

Plus: Had room service for dinner. Was not great but they did comp it which I appreciated.

Minus: Disappointed with the construction view

Plus: Great location and close to restaurants and Capital parliament buildings. Great friendly staff and in hotel restaurant. Try the local made Gin and Vodka. Outstanding.

Plus: Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous.

Minus: Would like a pool. Roof top bar and city transporting options(bike,hotel car)

Plus: Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria.

Minus: To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.

Plus: Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable.

Minus: During breakfast, should be more waiters looking at the food that is missing.

Plus: The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.

Plus: The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....

Plus: The apples were delicious and the Aveda products were a real treat..

Minus: I did not like the smell of the room initially. It smelled as though it needed to be aired out.

Plus: I liked how polite the staff were, and I was very impressed with my room.

Minus: I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.

Plus: i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.

Minus:

Plus: Hade ett 60-tals retrotema

Minus: Var lite dyrt för vad du fick.

Plus: Den cola 70-tals atmosfären ....

Minus: Lite långt bort ... för mycket trafik i närheten..

Plus: Älskade det roliga färger och dekorationer.

Minus: Riktigt små rum.

Plus: Design, gratis Cykeluthyrning, pris, bra samarbete med restaurangen och gratis pool

Minus: Ljudbevis är svagt (men kan inte tolkas)

Plus: Sköna färger, utmärkt service, överraskande rum

Minus: Tvåvåningskomplex så var medvetna om det om ni har en tung resväska

Plus: Trevlig inredning och rolig presentation. Vänlig och hjälpsam personal.

Minus: Kunde höra snarkningar genom väggarna från intilliggande rum.

Plus: Mycket hjälpsam och vänlig personal med en unik och cool atmosfär. Rent och bekvämt rum till ett bra pris. Lätt att nå med buss från färjeterminalen, UVic, centrum. Jag skulle definitivt bo här igen.

Minus: Ganska bullrigt på grund av läget på en livlig gata. Det var också mycket buller från närliggande dörrar som stängdes och på övervåningen gick gästerna runt. Men det finnas det bara downside.

Plus: Personalen var mycket hjälpsam och vänlig. Hotellet är mycket gulligt och unikt, jag reser för arbete och har aldrig sett en sådan. Det är funky och originellt. Jag kommer att bo här när jag är i Victoria!

Plus: Mycket rent, vänligt ställe. Poolen var varm och ren Cool vattenrutschbana. Sängen var jättebra.

Plus: Great stay! Friendly stuff and fun hotel.

Plus: bed comfy.

Minus: didn't know we had to call for a pet friendly room.

Plus: Reasonable cost for hosting our dog, too. Great location within Victoria - close to downtown (free shuttle) and other areas of interest. Enjoyed the amenities (pool, slide, ping pong table) more than expected. Happy staff.

Minus: Cozy/small room for two. Older building meant traffic and construction noise clearly heard.

Plus: One of the best hotels I have stayed at

Minus: Nothing it was great.

Plus: right across the zed, there is a nice shopping mall with reasonable price, we stayed in a good condition my kids really love the pools

Minus: no kettle in the room

Plus: Great Place to stay at an affordable rate. The bike rental was a big hit with my kiddo as a really nice bike trail leading to downtown Victoria is close to the hotel. The pool and hot tub were also a really important factor in our satisfaction. We will be back again.

Minus: No light in shower. Little dark.

Plus: Comfort

Minus: Close to town

Plus: Super clean.

Minus: No coffee in the room.

Plus: Comfy bed

Minus: No in room coffee maker

Plus: Att man kunde boka hotellets retrobuss och bli skjutsad grattis dit man ville inom staden. Cyklar att låna. Härlig retro-stil på hotellet.

Minus: Hög trafikerad väg nära.

Plus: The staff there was very nice. The location was good.

Minus: Nothing

Plus: ideal location...comfortable....reasonably priced....agreable surroundings...We would stay there again.

Minus: perhaps provide better soap in containers.

Plus: The staff seem friendly

Minus: We request a quiet room at the time of booking, but got the noisiest one next to the main street. We only got 4 hrs of sleep. By the way, there a 5 rooms available at the time we book so I should not end up the worst one.

Plus: It was located in an area close to our family destination. There was a pool which was very warm and tables to sit around. The shopping centre was handy to have so close. Also on bus route for access to downtown.

Minus: No air conditioning.

Plus: very friendly, cooperative staff, fridge, microwave, free coffee with coffeemaker, big TV, useful shopping mall across the street

Minus: I was travelling by bicycle, so it was easy to get downtown. It's definitely too far to walk but there seem to be buses.

Plus: It was very clean staff was very friendly close to shopping center and close to someplace to eat.. had a very good stay...

Minus:

Plus: Very courteous staff every time i went to the office, knowledgable and friendly. Fairly reasonable pricing. Close to restaurants and shopping.

Minus: No air conditioning in the height of the unseasonably hot summer.

Plus: It was clean. We had booked it thinking we would have internet but could not get it in our room. However the staff in the office were very kind and we used it there. We stayed 4 nights.

Minus: Because we stayed 4 nights and we were only 2 people, we would sooner have had a king size bed and more space to move around in. The beds however, were comfortable.

Plus: It had an Internet connection in the the lobby. Access was free, though there was only one and it was popular. The bus stop to downtown was nearby as were a number of breakfast places. Therre was a shopping mall across the street.

Minus: With the windows open it could get noisy, especially in early mornging when trucks start up again.

Plus: The Beds were very comfortable. The service was good and I loved the pool.

Minus: there was no air conditioning and the fridge was not cold even though it was at maximum.

Plus: Skön säng, utmärkt läge

Minus: Litet, genomsnittligt rum för priset. Ingen hot tub, pool, frukost, kaffe etc. Inte alls ljudisolerat. Vi kunde inte checka ut sent.

Plus: Bra läge.

Minus: Sängarna var lite för hårda och byggnaden visade tecken på slitage.

Plus: Really good! Comfortable, clean and the personnel was amazing! Perfect location for a week end in Victoria!

Plus: For that price everything ok!

Plus: Läget och superfin utsikt över hamninloppet. Perfekt läge till allt man som turist vill se, gångavstånd. Parkeringsgarage också bra. Gott bryggkaffe på rummet men tipset är att ta två påsar kaffe till lite drygt tre koppar vatten (inte 4 som det står). Då blir det normalstarkt kaffe!

Minus: Våningssängen var inget vidare och gnisslade bara man rörde sig. Städpersonalen var väldigt ojämn och vi fick påpeka brist på städning för repan vid ett tillfälle.

Plus: The hotel location was excellent, walking distance to most attractions. Our room was clean and quiet and we liked the little kitchen. We had breakfast at the tea house which was delightful with white tablecloths and pretty rose china.

Minus: As I gardener, I wished the gardens were more cared for as there were many lovely plants, but I do understand in Covid times that the gardens are not a priority.

Plus: Läget. Nära de mest centrala delarna.

Minus: Hotellet känns lite slitet. Dyr frukost.

Plus: The staff was wonderful and the room was comfortable and very clean!

Plus: First impression and location. In it's heyday, this must have been quite the place.

Minus: If you look past the fascia (which is lovely), you can hear the exhausted sigh of the property just clamoring to hold on one more year. Scarcity - that's the sound. The sign in the shower is reflective, breakfast not included, rancid oil in cooking, etc.

Plus: Fabulous location - very short gorgeous walk to down town!

Minus: Covid 19 made the guest restrictions very strict. No visitors allowed in the hotel and front desk hrs very short.

Plus: Great location. Very friendly staff. The kitchen was great. We cooked and saved money. Hot water was amazing. It was quiet and peaceful. Beautiful grounds and building.

Minus: More of a heads up for the staff. The airconditioner leaks onto the floor and the kitchen faucet tap is loose and comes off quite easily. Also there was a large cigarette burn on the carpet. Might want to fix it. The beds were comfy but small. Ok for my girlfriend a little challenging for me. I slept on the couch. More suited to kids. I also prefer a better cable package.

Plus: the location was in a good area. close to downtown. felt safe parking was available the bedding was modern and comfortable nice view from the balcony

Minus: the toilet when flushed was very loud the furniture and kitchen looked dated the building itself seemed very old in a dingy and dated way.

Plus: The hotel was centrally located with a beautiful view of the harbour, we have never stayed at this hotel before but would have to say it was one of the better ones even with the COVID 19 happening . We would definitely stay there again very good value for your money. Thank you.

Minus: Because of the COVID we understand the difficulties that many hotels are having and the only thing we would comment on would be how scruffy the grounds were looking.

Plus: I enjoyed being close to the inner harbour. While the room needed a few minor repairs, the staff were very accommodating and pleasant. It was great value for the price. I would definitely stay there again

Minus:

Plus: Very good location, staff very nice.

Minus: We found the bed hard and uncomfortable

Plus: The french staff was really nice, the room well cleaned and since we had a discount, we were very happy of the quality.

Plus: The location.

Minus: I liked everything

Plus: Very nice, all staff was friendly and helpful.

Plus: Charmigt turisthotell med lagom många rum (våningar) nära hamnen till ett överkomligt pris.

Minus: Jag hade föredragit en frukostbuffé. Idag var priset för en frukt/youghurt/granolatallrik + juice + kaffe högt och långt ifrån prisvärt.

Plus: Mycket trevlig vistelse. Mycket Westin.

Plus: Personal, boende, Golf, Spa, lugnt, läge

Minus: Servicen var bra men maten var en besvikelse

Plus: The swimming pool and the view

Minus: The smell of the room! I think it was a spray used on the furniture like a febreeze type thing. Overpowering and extremely uncomfortable to be in that space. Hotel rooms should be scent free people are allergic to these products. Very unhealthy. Also loud music with techno bass beat vibrating the building from 6 pm until after midnight then loud speaking voices on balcony very little sleep.

Plus: Everything was absolutely fantastic.

Plus: The view. I’m a golfer. Had great view of coarse and mountains

Minus: I liked everything

Plus: Very comfortable. Able to provide breakfast even with a power outage! Room very comfortable.

Minus: Could have provided dog towels. Bill subdivided into many extras.

Plus: Very scenic. Child friendly. Kind staff. Amazing food.

Plus: Suites are expansive and surprisingly well fitted out with a full kitchen and two bathrooms. The area is quiet and beautiful, and a brief drive from downtown Langford and Victoria.

Minus: It's clear after a few hours at the property that you're a guest of the neighbourhood, not the hotel. The fitness suite and pool is shared with the rest of the local community, and isn't hotel-specific. Unless you're a golfer, you'll probably never use most of the features in the resort fee. Staff in the on-site restaurants are overstretched, tired and error-prone as a result — a Friday night had two waitresses and one bartender, and all service ground to a halt because of an empty keg. For the size and scale of the hotel, it's woefully understaffed.

Plus: It’s a lovely hotel. Obviously, it is best in peak season - summer - and I went in February. There is some construction going on at a distance, but lovely area. Staff were incredibly nice and helpful. Appreciated there pet friendliness.

Minus: Some rooms have a parking lot view and I recommend getting course view. I had a dog with me, so didn’t expect to have the best room on the resort which I was ok with. View at distance was still nice despite parking lot.

Plus: The room keys doesn’t work, we have to go back few times and got locked out in the middle of night with no help. The facility needs update

Minus: Water was brown and disgusting

Plus: the location is perfect. Near most of the shopping areas and good dining places. It’s like a home away from Home! You walk out and you have a kitchen and dining area! Staff are very knowledgeable and friendly!

Plus: Pro shop service, Athletic Club, (need neck jets in hot tub!), Jacks!

Plus: The staff were mainly very friendly and courteous especially the bell boy and the waitressesin the Copper Grill.

Minus: The room was comfortable but we couldn't see the point of having kitchen units in it

Plus: exceptional service! Bruce from the Bar really rules! The resort has a fantastic landscape.

Plus: Large rooms

Plus: Upscale, spacious,clean,comfortable,affordable

Minus: 10km from Victoria

Plus: Mountain and forest environment. Peaceful atmosphere.

Minus:

Plus: The resort is absolutely beautiful, so I liked the view. The rooms were amazing. I felt like I was at a 5 star resort. The front desk staff is very knowledgeable and helpful.

Minus:

Minus: Rummet var inte färdigt när vi anlände, sängkläder ex. lakan och täcken var hemska

Plus: En bekväm svit är mycket bättre för pengarna än ett enkelrum. Mycket rent och väl dekorerat med neutrala färger, graniträknare... långt bättre än en stark vit vägg. Sängen var bekväm. Läget är utmärkt, centralt beläget men inte en galen upptagen/bullrig gata. Bra promenad runt James Bay och Fisherman's Wharf. Jag gillar verkligen att de tar hundar också. Sviten var superren, inga tecken på hundar från andra människor som jag gillade (även om jag har en hund)!

Minus: Jag gillade inte hur jag på morgonen försökte ringa och ringa men ingen svarade som jag var tvungen att fånga en 7am och fick höra natten innan någon skulle vara där hela natten, men när jag ringde minst 9 gånger så tog ingen upp förrän 5:50 och allt jag ville göra var att checka ut och lämna

Plus: On the edge of the James Bay neighborhood, the Oswego is in walking distance to the Parliament, downtown, Chinatown and all the ferry and seaplane services in the inner harbor. Our family of four were very comfortable in the 1BR premium suite. The bistro is great for a cocktail with locals or a morning coffee. The concierge will hold your bags while you walk and shop if you’ve got a late clipper departure. We’ll be back!

Plus: Was dog friendly and was located in a nice area.

Minus: Was a little loud at night due to the street noises. Also air conditioning was very loud.

Plus: Breakfast was not available due to Covid

Minus: There was absolutely zero housekeeping. I was in a room with a full kitchen - for 12 days! They claimed that because of Covid they weren’t allowed to clean the rooms, change sheets or towels or take the garbage out!!

Plus: The hotel was situated in a great location, the room was very comfortable and much better than what you could get for the same price. The staff was extremely professional and very helpful. I would definitely stay here again.

Minus: It might be due to COVID, but I was staying in their suite for 3 days and not once did anyone come inside to clean up the place, or replace my towels. This was probably due to COVID, but I was pretty disappointed about that.

Plus: Kitchenware was complete, very comfortable room

Minus: Bed was a little small.

Plus: I was shocked because the entire complex was so inviting and cozy. The Staff was so friendly and helpful even before I arrived. Will i come back? OH YES Will I stay longer OH YES ! The Pool was my favorite as it was so warm for an evening swim

Minus: No improvement needed

Plus: Personalen!! De var helt otroligt genuint trevliga överallt. Läget passade oss utmärkt, men du bör ha bil eftersom inte så mkt annat finns i närheten. Rummen är också mkt bra, och sängarna magiskt sköna.

Minus: Om man ska vara petig så var inte städningen 100%, men bra ändå.

Plus: View was espectacular

Minus: Bad quality of toilet paper

Plus: Beautiful view of the bay - comfortable, luxurious rooms. Facilities were top notch, as was the spa services.

Minus: nothing

Plus: This hotel was a little piece of heaven. The heated outdoor pool and hot tub were delightful. We really enjoyed the view.

Plus: Two comfortable chairs in the room and balcony. Free parking.

Minus: Nothing really.

Plus: The service was ok.

Minus: The food was horrible, the ribeye beef tasted like rotted zombie meat.the bed sheets smelled like they were used and not clean.

Plus: Beautiful location and beautiful hotel

Minus: Expensive to eat at the hotel

Plus: The West Coast decor and the spacious room with all the amenities including fireplace and deep tub. The breakfast in the restaurant was outstanding.

Plus: Complimentary cider on checkin was great! Awesome shower and tub in room. Enjoyed the hot tub and pool too.

Minus: The gym facilities were super meager. I wouldn’t want to be I. There with a second person. Super small set up.

Plus: Overlooking beautiful Brentwood bay. Breath taking to say the least. The staff will point you to the many quite tranquill boating docks and view around the area. Close to butchard gardens which is a must in BC. Friendly, helpful staff which really makes the trip a joy. Restful place which I would highly recommend. This place deserves every award they have been given! 10/10

Minus: nothing to dislike which I rearly say about any hotel.

Plus: We enjoyed the situation, the food and the spa. It was an excellent hotel to stay in to unwind after our journey fron Europe.

Plus: The staff was exceptionally courteous and knew my name prior to my arrival. Meaning they were expecting me when I checked in. The room was very clean upon our arrival and they would service our room whenever we happened to leave the room. Turn down service was completed every day as well. I also enjoyed the lack of children present at the lodge! Free calling included in the hotel rate for anywhere in North America was nice as well. We did not dine at the hotel restaurant, but the pub served a phenomenal seafood chowder and the room service breakfast that we enjoyed on our patio was simply exquisite.

Minus: We had a little trouble finding Brentwood Bay Lodge and Spa initially. The directions from the ferry to the lodge could have been a bit better; but the this did not dampen the joy of our honeymoon in the least!

Plus: I like the open outdoor halls, the smells of the west coast trees and ocean, good view, staff are friendly and helpful.

Minus: Felt like there was a plastic sheet under the bed linens and was quite hot. Felt like the bed didn't breath.