We loved it!
Location, location, location The room we got was ridiciuosly old, we had to wait two hours for a normal room which indeed was a good surprise. Staff was not always attentive and responding in a timely manner. Generally, we were expecting more from a Fairmont hotel...
We booked a Fairmont Gold room based on another recommendation and boy was it worth it. The private lounge is spectacular, the concierges were all extraordinary (and made a big difference helping us maximize our 2 nights in Victoria) and the food and drink (including a fully-stocked honor bar) were fabulous. We felt like royalty.
Very nice room, very friendly people!!
High Tea at the Empress, the concierge was very helpful helping me book Helijet and bus service into and out of Victoria.
Breakfast was fantastic.
This historic property welcomes you in the moment you step onto the property. The immediate attendance to your every need is immediately relaxing and makes you feel wanted. The location could not be better with the entire harbor visible form the front and every floor above as you exit your elevator. The entire city downtown is vibrant and easily walkable with something for every tase and experience.t The room was a bit warm and may not have had air conditioning. We simply opened the windows and used a portable fan form the oversized closet area.
Had an awesome time at the Empress for our 20th Anniversary. The people everywhere were super helpful and friendly. The location was excellent and within walking distance to so many fun things. The afternoon tea was enjoyable but definely over priced.
Not one dining room open that children were aloud to eat! Overly expensive for what you get! $50.00 for a pot of tea!!!! Crazy. I guess they have the location that's about it!
The rooms are really beautiful. The facility is under complete renovation. It wasn't as grand as you'd expect. Although the rooms are super nice, I think for the price there are a million better deals to be had. It's slightly over hyped in my opinion.
The room was well appointed, had a nice view and the pool and hotub were excellent.
super close to everything tourists do
I loved the location--- within walking distance to downtown, Victoria. Nothing
The room was beautiful and the beds excellent. Enjoyed our stay. Location was excellent for walking.
Bad wireless Internet - the only negative
Location is great! The hotel is old, outdated and in desperate need of a facelift. You are definitely paying for location.
Great location Internet was slow and difficult to use from mobile device
Everything. Location was great facing the inner harbor. The staff was superb!! Food was excellent!! Look forward to staying there again! No, absolutely everything was excellent!!
The rooms where nice, clean, bright... Bed was very comfortable ... Staff where helpful. The restrant food left you dissatisfied , tast was okay but not up too it's reputation ...
Extremely attractive hotel with perfect location by the waterfront. Easy walking distance all over town. We enjoyed our room overlooking the harbor. Gracious, helpful staff. We were happy with the Courtyard Cafe, which provided good sandwiches, coffee, and dessert for low-key suppers. Island Time Tours, booking right there in the Grand Pacific, took us to Butchart Gardens and picked us up again at our requested time. What a very nice arrangement. When it was time to leave Victoria, we chose the Victoria Airport YYJ Shuttle as more economical than a taxi. The Shuttle arrived at the front door and delivered us to the airport comfortably and in good time. We were happy in every way with our four nights at the Grand Pacific and would gladly stay there again.
Staff were excellent location was excellent Curtains were torn
Staff was great and very helpful suggesting restaurants and activities. We were able to arrange A late checkout and keep our car parked. The location was excellent and there are a lot of nearby restaurants. We had a great time. Facilities are undergoing a major remodel. A bit noisy in the morning since they start early
Paid for ocean view which I assumed was Harbour view since it was extra and not the ocean 10 miles away.
Super friendly staff, and the were very customer oriented. Room was very clean and perfect for a young couple. Bathroom could be updated
Clean, great location,great value. Furnishings were dated,
Fabulous breakfast, location very convenient for walking around downtown area and to Fisherman's wharf and Beacon Hill Park, would definitely come back for a family getaway!
Location Very noisy untill 4 am----friend booked a much nicer room for a much cheaper rate.
Dog friendly and large-family friendly Odd that in a 2 bed suite only 1 bath/shower and that it is in the en-suite. Bathrooms also very small.
The only negative for me, was the bottom sheets were not large enough. They would come untucked and you were left swimming around in a loose sheet.
Great room. Convienent location. Great restuarant with a great breakfast bar. I had to leave!
Not much No air conditioning, view of the tar paper rooftop
Great location, quiet rooms, modern style, helpful staff. Quality of equipment and bathrooms
Construction noise next door
Very nice hotel. Breakfast was good too.
Waterfront views were wonderful. We especially enjoyed seeing the occassional harbour seal at breakfast. About a 20 minute stroll to the main harbour area. No real negatives.
Very friendly and imformative staff. Our room was large with a king bed, good bathroom and small balcony overlooking the inner harbour. The hotel has a great location with a regular water taxi service to the city centre. The Orca Sprit whale watching experience, office and boats are also based at the hotel wharf.
I liked that the hotel was close to the water and Fisherman's Wharf. It was clean and the staff was friendly. It was far from the main downtown core. They do provide a free downtown shuttle on a first come basis until 2300. I believe this hotel would do much better if they had a FREE airport shuttle AND a free continental breakfast. I know I will look for both in a hotel if I return to the area.
Location- could easily walk to harbour or fisherman's warf lots! dirty - can't see through the windows, no balcony! no view of the harbour, restaurant is a rip off can't even fill your cup with proper coffee in the morning, not child friendly- felt that a child was disturbing .
The view parking gate unable to code out
Service, location, value, ambiance, shuttle service
Pretty good location - 10-15 minute walk to empress and downtown. Right next to fisherman's wharf. Good Restaurant. Nothing.
Great location overlooking the entrance to Victoria inner harbor. Very nice and helpful staff. Nicely designed rooms. Worst: nearly all the pillows smelled of old sweat. We finally requested and received new, unused pillows. Avoiding dry cleaning pillows is not a good cost-cutting measure! Also, waited one hour for breakfast, after two complaints, received it with the explanation that here were "problems in the kitchen." To their credit, the restaurant wait staff seemed embarrassed and comped the breakfast. Another morning we decided to skip the menu and do the $17 buffet, which was MUCH worse that the free buffets you get at budget hotels.
The taxi service was fantastic, the room was nice and the staff friendly. I will come back!
Great breakfast, helpful staff Sink in room not in bathroom) had no space for anything.
The room was beautifully furnished, and the bathroom luxurious. Food, breakfast and snacks at tea-time, was fantastic. The public rooms and the garden were relaxing. All the staff were friendly and could not have been more helpful.
We were so happy,and enjoyed everything. Specially Hotel designs.
I loved being able to walk over a bridge into downtown Victoria to shop and see the sights and I loved falling asleep to the sound of the ocean and the sight of the parliament buildings all lit up. I loved that the hotel upgraded me to a view room (for only a small cost) and didn't make me feel like a complainer because I was disappointed initially to not have a window to the ocean. The pool was wonderful and I would love to bring my daughters and their babies to enjoy the luxury and friendliness of this hotel.
Great room, excellent staff, shuttle service was fantastic. We had a beautiful view. Walls were a bit thin, we could hear people in the hallway talking. They sounded like they were in our room.
We always enjoy the quiet relaxing rooms and the front desk staff are superb They initially couldn't find the booking but took us anyway
Informal but very attentive staff, ease of check-in and the quick drop-box checkout. The location is great, downtown but not right in the town. The Westbay walkway along the harbour is great for a walk, jog, taking in the scenery. Our room was quiet, very clean and comfortable. The workout area is well set up, and the sauna was perfect for a mid-winter warm-up. we were surprised there was no fridge in the room, that would have been helpful.
The view! Cleanliness and location near downtown. Many rooms have no view.
Our room was spacious, clean and had an excellent view of the harbor. The water taxi stand was right outside the hotel making trips around Victoria very easy and fun. A lovely walkway around the harbor was right outside the hotel as well. The WIFI in our room was unusable in spite of high signal strength. After two days of making calls to Delta's tech support with no success, we finally gave up and used the internet in the lobby. We were unimpressed with the support offered by the staff.
A very relaxed , very friendly and very accompanying resort All was great
We stayed in room 616 and the view was spectacular. We use the pool and hot tub. A real treat! The staff were all very nice and helpful. We will recommend the Delta to our friends and will definitely come back.
The front desk staff were extremely helpful and friendly Our penthouse suite was beautiful, the view was amazing
This hotel is remarkable. I am at the Four Seasons in Vancouver right now but the Delta beats it hands-down. The contemporary look is completely attractive and I've never had a hotel room so organized with a place for everything. Great food in the restaurant. The location is perfect on the water, and just a few minutes walk into the heart of Victoria. Also they have a free shuttle that get you to places you want to go.
I love the location with views of the inner harbour, quite stunning and the rooms were spacious, nice linen.
ease of parking, fast elevator, quiet A bit out of the way for getting to the rest of Victoria. One traveller unable to walk well.
It was a very pleasant experience. The staff very friendly and helpful. We were upgraded upon arrival to a lovely king suite which was a lovely bonus. The room was very spacious and comfortable with a full kitchen. We stay in Victoria a few times a year and will now be staying at the Royal Scott. Also this hotel is very quiet. Something you don't always find staying downtown Victoria.
Convenience of shuttle and friendly staff.
Just a short walk from Parliament, harbor, and all the fun of Victoria. Found several nice markets nearby as well. Clean apartment-type room. Very clean with a great little kitchenette! Quaint, cute, charming, nice parking.
Good access to hotel and rooms and parking. Pleasant staff. Recommend an upgrade new bed mattress
We liked the location and that it was quiet. We also liked that there was a full kitchen.
Fantastic location. Next to where you want to be but on a lovely leafy quiet street (one road back from the water front) The hotel is older but has large rooms and is very comfortable.
THE clean and comfortable rooms and the friendly staff
Clean, quiet and convenient. Great hotel for the price
The food was good, we only had lunch once but breakfast most mornings. The staff and kitchen staff were very pleasant. The curteousy car was a pleasant surprise and nice to have available both to pick you up and also to take you places. It is very close to the harbor and the ferry coming from Port Angles.
The location of the hotel is excellant, close to the inner harbour, restaurants and beaches. House keeping was not good. Used drinking glasses were n9ot replaced or cleaned. Coffee & supplies were no upkept. At check in we did not feel welcome, although he was not rude.
Great location. Great staff.
friendly staff and offer us assistance all the time, courtesy vehicle to go around the downtown bed is not too comfortable
Good hotel, nice location, excellent service and rooms, great beds. The tea maker in the room was not used much I guess and it had a rusty element, it was impossible making tea without rust in it.
Breakfast - not directly Hotel, but associated - only a "Pancake House", not offering much choice
The staff made us feel welcome...very friendly! Nothing
Ideal location Lack of dining facilities
Staff was friendly and helpful. slow internet
Great suite rooms, very clean, had everything we needed.
pleasant helpful staff, great location, clean rooms no
The room was comfortable The breakfast room is cramped and it's size does not relate to the number of guests it must accommodate. Some guests had to take their breakfast up to their rooms as there were no seats available.
Friendliness and help from very proffesional staff Had no reastaurant for dinner.
In the same street as relatives we were visiting. Friendly chamber maids.
Awesome location and value Small room, bed was a little too hard, no breakfast/room service but there is/was a restaurant down stairs
The room is spacious and furnishings in the room are quality. The distance from the hotel to the bus terminal only 3 minutes for walk. The hotel is quiet, good room service....
The apples were delicious and the Aveda products were a real treat.. I did not like the smell of the room initially. It smelled as though it needed to be aired out.
i love the peaceful feel to the hotel. Each room I have stayed in was very quiet and extremely comfortable. The beds and linens are wonderful. All my needs are met within the room.
Small hotel with professional, friendly and helpful staff. The location is walking distance from most places in Victoria. To demonstrate how well we liked the hotel, the only thing that we remember is that they forgot to put bathropes in our room.
Hotel Staff was very polite and professional. Location could not be better. Rooms are big and very comfortable. During breakfast, should be more waiters looking at the food that is missing.
I liked how polite the staff were, and I was very impressed with my room. I wish I had known I would have been charged for the Global that was put in our room, tho the price was appropriate.
Enjoyed the food and ambiance at prime. The staff at hotel have gone way beyond expectations in making every stay fabulous. Would like a pool. Roof top bar and city transporting options(bike,hotel car)
The couteousness and genuine friendliness of all of the hotel staff was commedable. The breakfast that was included was fantastic and very efficiently served. The valet service was excellent.
The support they gave to Marathon participants the weekend we were there. Easy access to the bus terminal an downtown restaurants etc.
We were able to leave our baggage with the front desk while we were out for the day. The workout facility was so nice to be able to use at any time during my stay.
Clean facility, close to ferry terminal and local tourist attractions, staff was super friendly and helpful, especially the doormen, there were plenty of towels and comfortable beds. Exercise room small but with enough variety of equipment. Wish the swimming pool had been larger, not quite big enough for lap swims, wish they had provided a changing room in the pool restroom. Wish they had provided a small fridge in the room.
Price and closeness to the start and finish of the Victoria Marathon.
An excellent staff -- all were exceptionally courteous, friendly and helpful. The room was comfortable and pleasant.
Hotel was close to all Victoria attractions
Staff was friendly and helpful. Room was quiet, beds very comfortable with down comforters. Pool was nice break for kids.
Reserved a room with a king bed. We were traveling from Seattle via the clipper that couldn't sail due to the marine forecast. Once we realized our trip was going to take 7 hours via buss to reach the hotel, I called to notify that we would be arriving late and was assured my room would be ready and that we would have a king bed, not 2 doubles. We arrived at the hotel and no king beds were available. But then the representative said I could upgrade for $40 more per night and beaten down by the 7 hour trip I agreed to pay the fee. Then we get the bill and it was $60 + $4.85 PST + $1.21 MRDT + $3.03 GST. I understand that the taxes are what the are but should have been quoted them and the hotel should have honored the quote made on arrival. I was offered $10 per night discount by the manager but still feel mislead. As a Marriott rewards customer for years and one who has stayed at Marriott properties all over the world, I will not be returning to this property. The maid service was also poor. The room was not vacuumed nor were the sheets ever changed on our 3 night stay. Additionally when we arrived there was left over spoiled food in the fridge. Lastly they did not replace plates and silverware in the kitchenette and when we came back to the room with takeout, we had to eat out of plastic containers. I do not recommend this property. If you are accustom to Marriott service and hospitality, you will not find it here.
staff was friendly and efficient, room was clean and location was good Restaurant was very slow. Parking was expensive.
Beautiful decor, excellent staff in breakfast restaurant, good parking. Our room did not get cleaned on the second day, we did get clean towels and wash clothes when we asked for them. Wish there had been a small refridgerator in room. Coffee in room was awful and powdered creamer yuck. Room service for same was pricey.
Staff was friendly and helpful, gave us 1 hour late checkout without charge, free hotel parking for guests, great location The food at the main restaurant was not good and the service at that restaurant was mediocre, at best
Room was clean and the staff was very friendly. Having a room above the outside bar and roadside was very noisy during the late night hours
Location was great. Bed was not great only ok. Room above bar and noisy till closed. Since no ac had to open windows . restaurant had good food. Staff very good. So all in all ok only would find snother hotel if go again in same area.
It is economical but with all the amenities needed. It is in an excellent location on the Harbour. The express breakfast was an unexpected surprise and very good. We would come back to stay here when in Victoria. The room was a little warm and we couldn't get the thermometer to work.
good location. Friendly staff no air conditioning in the room!
Fire alarm went off at 11:30 PM on Sunday night and it took an hour to turn off
Location was excellent and the room rate was cheap The room was noisy, I was kept up by a dog barking next door, paper thin walls. Breakfast was free and in the restaurant below but I heard one of the waiters say to another waiter about my order, 'don't make this a priority, we have paying customers'.
its quiet, clean! none but my husband is saying that he was kinda dissappointed coz he couldnt find the channel for WWE - wrestling
Location was excellent. Staff was very nice and friendly. Beds were comfortable. Loved the solid surface floors (rather than carpet) in the rooms. Wi-Fi did not work very well at all. Kitchenette room was so small not enough room to even walk around the beds - much better when moved to a room without the kitchenette. Very loud on the harbor/street side.
The excellent diningroom and bar food
Very clean room, friendly staff, great location
It was quiet. nothing to say here
Close to town Continental breakfast was part of the deal but all we got was two cups of coffee and that to not even 12oz! Pretty pathetic! There was no "gift shop" or "emergency supplies" offered at the hotel (you do tend to forget a toothbrush). For the price, I would have rather paid $10 more and stayed at a nicer hotel & I will do so the next time around.
Location Aged appearance
Everything was great! One of the breakfast staff was rude. He took breakfast a little too seriously.
Enjoyed being on the 4th floor with high ceilings and skylight Scrambled eggs were kind of bland Maybe some variety of sauces to spice them up a bit
We really liked the location of the hotel. Close to everything we wanted to go to or see. Free breakfast and ample free parking too was a plus. The closet was only about a foot from the side of the bed. It made it hard to get in to. But all the plusses of the hotel made it insignificant.
Being able to park the car and have a base to explore Victoria on foot. The savings allowed us to have a spa day and afternoon tea at the Empress Hotel. The breakfast buffet had good variety and well attended. The pool area should have some lounge chairs and a bit more privacy.
Helpful no-fuss staff. Spacious room. Excellent shower. Easy walking distance of most town sights.
This hotel is right by the Parliment and the inner harbor. Close to everything, reasonably priced, and free parking. Very nice and a great value
This is the second time we have stayed at the Embassy Inn. We appreciate the value and have to be back in Victoria in April so will stay at the Embassy then. I have not looked at any reviews. Most bad reviews are given by people who are habitual complainers.
the staff were exellent and helped in a friendly way.
the best breakfast and dining place I've ever been too. Very clean and best supervised. Food is always replenished. Never ran out. Definitely will comeback. Best location. Staff very friendly. Room is clean and comfortable.
For a 5 star hotel with swimming pool etc there were no bath robes provided or available for going to & from the pool.
The room was spacious ans we were travelling with a teenage daughter and we all had our own privacy
Good Location with Friendly Staff Fitness room was too small and lacking quality and variety, Room was hot with noisy air conditioner. Conversations in hall seemed like they were always right outside door
We were upgraded from a one to two bedroom suite on the 17th floor with great views.
Awesome staff and I got a free upgrade. Even helped with problem with car
The staff was very accomodating. The rooms felt more like business class, rather than a comfortable vacation hotel.
Not much. Staff was friendly, location was good. Furniture was nicked/had holes in it. Air conditioning was a cheap portable one you could pick up at Costco. Staff got my order wrong, still charged full price after remaking it. Bed was stiff and squeaky.
Very clean and really close to everything !!! Bed made too much noise , not comfortable
This is a well located well appointed hotel. Rooms slightly dated, but comfortable and clean. You will be centrally located to everything you want to do in Victoria.
Your beds and pillows are fantastic.At check-in, I had inquired about a complimentary upgrade. To my delight, I was informed that it had already been done. That was a lovely perk.
The location is excellent. Pool and spa in the hotel are very nice. Food in the restraunt was reasonable and ample and tasty. Had an interactive keyboard with the TV but could not find any instructions on what to do with it.
We loved this location and staff... Room was nice and comfortable with great city view.
The location and the restaurant are well worthwhile. The room while clean and with a modern bathroom, was all on an angle. The floor and doorways are all not square, we are talking about 2 inches on a doorway. If this doesn't worry you then the place is fine.
The room was small but well organised and the bathroom and shower looked really new. The bed could have been bigger for 2 people but still we slept well.
Very clean, no frills accommodation in a historic building in the midst of interesting residential neighborhood, yet close to shopping and downtown core. No elevator so would not be suitable for those who cannot do stairs.
The friendly staff and the cleanliness of the rooms. Location was great.
Virtually everything - the place reminded me of the places my parents would take me as a kid when on holiday. Parking lot, very well kept gardens, friendly check-in with lemon water available and coffee in the morning. Comfy, old school decor and furnishings - but everything is clean and kept up - it's not at all tatty. Ice machine, vending machines, and a simple but immaculate room. I also left my laptop in my room by accident and the maid made a point of rushing after me to return it - so, honest staff as well. My pillow could have been a bit denser!
Very comfortable (quiet) and at home. The room I stayed was very clean. A bit far from Downtown.
The position, very close to the city center but at the same time in a very quiet and nice area. The "old style" character of the hotel. Free Wi-fi in all the hotel. the rooms need some refurbishing. Our room was overlooking a yard where the fans of the restorant are located with the consequent bad smell
quiet and clean no elevator and my friend was in a walking cast. no bath tub........the cheapest possible shampoo and soap. I dropped the soap in the white shower and I coundn;t find it until I turned off the water.
I participated in the 1/2 marathon. Location was great. Room was comfortable and beds were great. Convenience of the restaurant downstairs was also a plus. It was quiet and we only stayed the one night and enjoyed the accommodations. Staff was great! I would have liked to have a larger TV in the room.
Liked location and price. Very good hotel for the price. close to everything. Evaluations are based on value for price. Staff kept this older hotel clean. Nice to have refrigerator in room.
My stay was brief - one night only - late arrival and early departure. Staff very accommodating. Upgrade to queen bed was good. Lobby coffee was excellent. We were allowed to park our car on the lot after check-out while we went on a walking tour of the city - that was greatly appreciated. Carrying heavy bags up the steps to lobby - no elevator.
I called to specify a room preference and the staff member to whom I spoke said they'd make a note of it. Well, they didn't, and when i arrived they were unable to meet my needs. Staff also had an indifferent demeanour and it seemed as though they had better things to do than serve me. As though I was an inconvenience. Discussed staff issues in front of customers - unprofessional
The; politeness and helpfulness of the staff wwas excellent and the food at Brannigans, also with great staff. There was nothing not to like, unless you count the snow that day.
The rooms were clean and conveniently located in the middle of everything you want to see in beautiful Victoria. Staff is also very accommodating to needs. Liked everything.
Include breakfast it is amazing. Nothing in special.
The room was clean and well stocked with towels. The staff was very friendly, professional, and helpful. A microwave was added to our room upon request at no additional charge. It was just a short drive to downtown and tourist locations. Parking was free at the hotel. It was a dated.
The staff, especially vincent, were so friendly and helpful. Really made the stay nice and comfortable after our long travels.
The location is very handy. Motel is quiet, parking handy, Everything was very clean. Actually, no.
The staff was helpful and friendly, the property was modern and well-maintained. The rooms on the front get street noise.
The fact that we were upgraded was a plus. It was convenient to the events we were scheduled to attend. No
We were able to get in our room early and that was important to us as the wedding we were attending started early in the afternoon. The staff made sure everything was ready for us.
location, friendly front desk staff Discount hotel, basic rooms - what you would expect for the cost
Great value for a clean no fuss Motel with breakfast included. Bathrooms are a little small but not a deal breaker. Can be a little noisy (road) just request to stay on the back if availability.
Location was great and the staff was friendly Stained linens
Efficient checkin, good service, great location and very quiet for sleeping
Room was clean and the curtains were effective. Pillows were too soft.
The rooms were very nice-- clean! Wonderful staff!
Friendly, helpful staff. No air conditioning so had to sleep with window open & it was very noisy outside - sirens & such.
The room was very attractively furnished and the crown molding was a nice touch. plenty of space to open and set luggage. There was some confusion with our reseervation, but fortunately rooms were available.
Hotel was great, but at check in they had no record of me.
Location is within walking distance of everything. The pool is also nice. The internet didn't work. Furthermore, the fan was loosely attachted to the ceiling
Very friendly and helpful at reception. Centrally localtion. Easy to get to the waterfront.