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Nice rooftop restaurant with a good view of the city, and the staff is polite and attentive to your needs. The rooms are clean and comfortable. They do not have a dedicated concierge, and front desk staff was poorly trained and equipped to provide the customer service you would expect of a concierge. In the concierge capacity, they are neither proactive to support their guests, nor do they have the knowledge or experience to meet the needs of their guests Also, the window shutters in the rooms do not effectively block out light when you are trying to sleep.
Underbar frukost, hjälpsam personal och bra relaxavdelning.
Mycket bra service i receptionen. Mycket komfortabelt rum med individuell reglering av luftkonditionering. Bra sängar. Hotellets trappor kan endast användas vid utrymning.
Vänlig, trivsam atmosfär i ett centralt men ändå lugnt läge. Nej.
Centralt läge, bra service och hjälpsam personal.
Utmärkt läge, Rent o fint. Bra säng, Frukost utmärkt Luktade lite fukt i badrummet.
nice bed pay for internet, no swimmingpool
Staff was helpful. Big welcoming lobby. Very small rooms, and they need to be renovated. Old furniture, the bathroom was tiny.
They have relatively small rooms. The amenities are good but the staff is not very friendly or helpfull. They are rather stuck up and obnoxious. The concierge is manned by the back office and sometimes it takes them a while to arrive. They are not in possession of a lot of information they should have at their fingertips. The breakfast is wonderful. Large selection etc. Had dinner there also but the selection is poor expensive and portions are small. See above
Hard to pick up something I liked, maybe the LCD in the room or the location. Total mess in invoicing+guarantee made by a trainee at the beginning : fully paid accomodation + one person breakfast, I was retained for full guarantee accomodation + 2 persons breakfasts !!! thus waisting my credit card allowance. Plus that the final verification invoice was including another significant balance - another trainee ! - everything was finally cleared (that is I hope, at least !) by the manager in line, Cornelia. Thanks, Cornelia. So, be aware of front line trainees at Intercontinental Vienna !
The concierge service was very cooperative from the moment I made the booking. The front desk was equally efficient.
The staff was very helpful, the bar excellent and the food unsurpassed both for quality and value. Beds were good and location the best.
Ladge soft bed! Nice rooms. Receptionists were very helpful and friendly. Breacfast was too expencive and menue was difficult to understand.
Good locations, relaxed atmosphere, the room was in perfect condition, no sign of wear One day the Internet didn't work, but few hours later it worked perfectly.
Style, cleanness, comfort The breakfast in't reach for choose.
very friendly service!!!
Comfy beds and friendly staff The fan in the lavatory did not work. The wardrobe units looked a bit basic for a luxury hotel, though they were functional. The food in the restaunant was disappointing fior the price. Ambitious but not very tasty.
I liked very much the room service, and the room
Excellent rooms, excellent service, prime location.
spacy room with high ceiling, modern applaiences, excellent position toward city express breakfast for 20 euros is rediculas,dirty carpet in elevator,
The rooms were clean and the hotel staff were very friendly. Also, the location of the hotel is almost perfect, where you can go to most of Vienna's main attractions just by walking distance.
We found a fabulous price on Kayak. We would not have stayed at the Ritz at their normal rates. It was a terrific value for us.
Everything. Attention to detail , staff amazing, rooms beautiful, food excellent Nothing
ALL WAS EXCELLENT. THE PRICE OF BREAKFAST.
Limited Gym facilities
we like the position, the service was very good ,very clean,very good restaurant.romantic also.we will go again
elegant clean historic building... pleasant unobtrusive personel
The beauty of the public areas and the room.
room needs maintenance, very expensive comparison of what you get..
The stay was made great with the excellent staff and their service. NA
calling from the hotel is to expensive,i made two calls to my friend in austria and my bill was 450- dollar for maybe 40 minutes,thats grazy
Gorgeous hotel accentuated in red,gold and marble. Fitting for royalty. Excellent service for the most part. Nicest hotel I have had the pleasure of staying at. Concierge wasn't the most friendly. Would have loved a pool/ jacuzzi option. Understand it's a non traditional request, but it would be a nice addition.
This is by far one of the best hotels I have ever stayed at. Outstanding service and everyone makes you so welcome even though we were only staying for one night.
i liked the point that i have lived those nights in a more than 150 years old building, hotel imperial is a perfect gate for a tourist to live the old vienna no complaints
Mindre hotell med tvårumssviter. Tillgång till ett litet gym med bastu. Och de har också en bar (liten). Men det är nära till Intercontinental om man vill ha en större internationell bar, U-banan ligger också nära (statspark). Frukosten som ingår är torftig, men men kan få upp den till rummet utan kostnad. Fint kan vara att ha köpt lite frukt & yoghurt tex. som komplement. Kan förvaras i minibaren, som dessutom har nästan ok priser... Bra hotell för de 78€ det kostade i början på januari. Lite svårt att reglera ner värmen på rummet.