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Great service; staff is friendly and make sure you are enjoying your stay. The eating area for breakfast could use a few more tables. Double beds seemed too small.
comfort of room and friendly staff. I had booked a King size, hoping my husband would meet up with me. But he could not, and the King was not available. Desk person said this sometimes happen with internet reservations. As I was leaving to go to my room, I picked up a soda and bag of chips to pay for, and it was given to me complimentary. Nice Parking was difficult as the parking lot was full, however a security guard was outside at 2am watching the parking lot, and she helped me find a spot. Super nice!
Front desk was very friendly!
Great hybrid concept. Upscale accommodations with limited services served our purposes at a reasonable rate.
When we checked in we were given a handicapp room which we didn't reserve. We also were not impressed with the morning staff. Our shuttle was late to the airport because we had to hunt down staff. The person driving the shuttle would not buckle their seat beat so an alarm went off every 2 minutes. Next time we will look for places elsewhere.
Nice clean rooms comfortable beds Noise from construction
Modern decor. Friendly staff. Excellent breakfast. Internet didn't work at all from my room
The person manning the front desk ( Chad) during check in was very professional ,courteous and helpful. the room layout and shower are excellent. We missed breakfast
Friendly staff, awesome room for the price. Breakfast was amazing!
Large room. Comfortable bed. Not the room we reserved. Told sold out though our reservation paid for and our sheet clearly showed room type. Sheets never changed during 3 night stay. Used cups and glasses not removed by housekeeping. First night, no toiletry products in room. Housekeeping substandard. All else great.
Staff was nice and friendly! Only stayed one night to get to my very early flight next morning. Very comfortable room and very clean!
Size of room, airport pickup, large TV, help with questions
quiet non congested traffic close to downtown room are smaller than usual
Sketchy neighborhood felt unsafe leaving the property at night . Pool had very imited hours. internet strength was up and down
He let me sit in the lobby while I found another room They did not have a room for me
Clean room, friendly staff, decent complimentary breakfast
My room smells like marijuana
Very clean, nice room. Amenities were perfect for a single night. Staff was awesome. Highest rating for an overnight near the airport. Don't expect the royal bar... it's pretty basic, but probably perfect for the location and traffic.
Room are up to date and clean
The SPG club lounge was nice. Offered fresh fruit and drinks any time of the day. Location was easy to navigate around. Our hotel room was booked 3 weeks in advance. When we arrived we were told that the room style we had book had been all sold out. We were then told we were being "upgraded." The new room we had was a smaller room with two queen beds instead of one king. The only upgrade to the room was were on the 15th floor in the Starwood Preferred Guest rooms. But the room smelled like cigarettes the entire stay. There was a paper posted outside of the elevator on. FBle against the wall saying there have been complaints of the floor smelling of cigarette smoke & reminding everyone that this hotel was completely non-smoking. But other than that nothing was done to rid the floor of the terrible smell.
Loved the staff and their attentiveness. Surprised they charge for wifi, breakfast, and all that jazz.
access to airport.
From my check in, to the bell hops and shuttle driver, to house keeping, the staff we extremely helpful and went out of there way to make my stay amazing. The female bartender also remember what I drank the 2nd night I was around right before my flight. I was on the side of the building closest to the airport and I didn't really hear a thing. The bell hop told me what buses to take to visit old town and gave me a pamphlet with a map to help me, this was even when he was off the clock by 1pm and on his way out the door to catch his own bus. So thoughtful and totally made the experience for me. They let me check my bags once I checked out so that I could explore the city before my flight. The location is amazing, a bus stop right out the door and a shuttle (or walking distance) to the airport you can't beat it. All in all super professional and welcoming! Out of all the staff there was only one person I had a not so great interaction with, the male bartender Sunday night was a little snooty. There was no bathrobe or something to stir the coffee with the coffee maker in the room. I am a SPG member but still had to pay for wifi. The wifi is more expensive then anywhere in the world I have stayed, including trans-Atlantic flights. It's not worth the price, it's slow and drops a lot.
The shuttle service was great. I reserved a king bed room and they didn't have any. There was a dog outside the hotel barking all night. The operator gave me innaccurate information on the shuttle schedule between the rental car center and the hotel.
Great staff.Took the shuttle to the zoo.
The room was clean. My room was right across from the laundry room and it smell of cleaning chemicals. Also the hot tub was not very hot.
Very convenient location, near airport. Good amenities for the price. Nice place to stay if you are looking to get to the airport bright and early!
Clean Thermostat was not working properly in room. Room was freezing. No extra blankets in room. When I called for one they gave me one but charged me $7. Horrible
Bed and linens were comfortable, room was fine. Nothing fancy, but well-equipped. Breakfast had real cooked eggs and sausage (and I think a waffle machine, but I didn't look too closely), not just the all-carb except hard boiled eggs breakfast you get at similarly priced hotels. Front desk was fine. It was a quick airport stay for me, and was everything I needed with no complaints. I personally don't like all styrofoam and paper products at breakfast, no real mugs, so you can't heat up your milk to go in your coffee, but I realize that's a personal preference. Next time I'll bring my own mug and it will be fine. And the clock and lamp on one side of the bed seemed to be unplugged, but I didn't have time to deal with it and didn't need them. These are small things in an overall good economy hotel. Not fancy or terribly up-to-date, but very functional, clean and solid.
Friendly , helpful, courteous staff. Good breakfast, kept food full .. Very good variety. Nice, comfortable .. Construction going on but did not interfere with our stay. Visited with our long time friends in lobby and nice visit. Lobby couch a little dated but they are in the works of improving and upgrading.
This hotel is wonderful if what you want is very clean rooms and bathrooms, very comfortable beds and linens, wonderful staff, free airport shuttle, ample access to a computer with printer - all this, and probably more that I am forgetting - at a really great price! A special shout-out to the Front Office Manager Tim Martinez who is really excellent at his job! If I come come back this way again, I'll be definitely staying here again. There wasn't anything I didn't like - this is a place that checked all the boxes for me!
It was convenient to the VA Hospital and the airport. I always stsy here when overnight lodging is needed before or after a flght. Bed was comfortable and room spacious and clean. My top sheet was threadbare and i could feel the uneven floor that creaked and moaned when the walked on it. A few upgrades would improve my rating. Upgrade the bedding and fix the flooring. Perhaps new carpet and baseboards. An added value and convenience for little would be to install USB outlets throughout especially at the desk and nightstand
great breakfast, helpful staff. in the hallways the carpet smelled old and the smell was being masked by too much carpet freshener.
Super comfortable bed. Clean room. Great bargain! Room smelled a little smokey. Nothing a little perfume couldn't fix.
We went to this location for a weekend vacation. We showed up later in the evening to check in. The front desk person advised me that I was going to be in a smoking room and asked if that was okay. It was not okay so he upgraded me to a NICE suite..... I really got a bang for the buck! The room was clean and also the breakfast was really good. The only thing that was bothersome is that the last day we were there the hotel ran out of towels and I had to dry myself with my wife's wet towel. Otherwise we didn't spend enough time at the hotel to have anything really bad happen. Ran out of towels.
Location, convenience They advertised a small gym but there was none at all. Their smoke free rooms are upstairs to their smoking rooms and they smell of smoke. Couldn't sleep there. Left for a different hotel. Staff was understanding.
I arrived at the hotel to find out that in Expedias usual fashion, they didn't actually push the reservation through to the hotel but had charged my card anyway. And I knew the hotel wasn't making it up, because the reservation disappeared from my Expedia app as well. To keep a long story short, the manager at the front desk named Michael got everything taken care of for me and then some. Went above and beyond to make sure I was taken care of and got the room I wanted. Made sure it was away from other booked rooms because he felt bad for the trouble I went through with my reservation and wanted me to be able to relax, and gave me a few other things to make sure I was happy with my stay once everything was fixed. My room was spacious, bed super comfortable, hotel had tons of amenities and wasn't a bad price either. Definitely would stay here again, and I hope I encounter more managers such as Michael in future stays at other hotels. Light in the shower didn't work, I think the lightbulb was just burnt out. I personally thought it was a very trivial issue and didn't find it necessary to complain about it, it was just a slightly darker shower lol.
The restaurant Courteous staff Nice rooms Hated leaving
Nice room, nice staff, nice facilities Breakfast cost, but wasn't expensive.
Quiet, fairly comfortable. By the airport, but easy drive to get to downtown restaurants. We arrived early and exhausted, and staff was kind enough to allow early check-in. Given the rate we paid, we were happy with everything.
Room was neat and clean. Bed and pillows were great. Trying to reach the front desk. Took three calls to get an answer. Once someone answered the phone, they were very courteous.
Leaving TV was not working, safe in closet was pulled from the wall because they used improper fasteners. Tile missing in bathroom, lack of security as was demonstrated when I placed two calls to the front desk because of running and screaming children in the hallway at 10:30 at night. Very noisy machines in the vending area on my floor. This hotel is run on the cheap!
Food is in close proximity The beds are uncomfortable the fire alarm beeped all night the shower got water everywhere and there was swat team kicking someone out of the hotel when I arrived
Close to airport and auto rental checkin Rooms need a refresh. Wall paper was stained and raveling. Doors did not open all the way, they rubbed on tile and carpet flooring. It seems doors are out of plumb.
It was quiet! Even near the airport I didn't hear anything. The heater in the room took awhile to start.
They gave us a suit which was an upgrade. Beautiful room. very clean and quite. We just went over night to catch an early flight and the toilet wasn't working in the AM so that put a damper on our morning. We told them at the front desk hopefully they fixed it for the next person.
Check in was easy, facility looked clean upon arrival. Asked what time breakfast would be served in morning, was told 630. Staff didn't start setting up breakfast until 630, and as my family and I had to checkout to continue our trip there was no food or beverages out. Very disappointed.
Great front desk staff. Very helpful in getting loaded early to get to the airport. For the value it was perfect. A place to sleep and get up early to get to the airport.
The front desk clerk, Gabby was super nice and helpful. They need waffle maker for breakfast.
The location was very close to I-25. Beds were not uncomfortable. The breakfast buffet had very limited choices, with dry scrambled eggs probably made with dried eggs and with bland hash brown and tater tots.
there is nothing to like about this hotel expect that it was close to the airport the view outside my window was a man sitting in his car in the parking lot shooting a needle in his arm . I felt like a was watching an episode of Breaking Bad.
Location was easy to get to/from. Breakfast was surprisingly good. Hotel seems like it hasn't been renovated in a long time.
Location Room smell .. Old building .. NOT A 3 STAR...
Clean room. Nice staff. Great pizza place right down the street and 7/11 right outside. Felt safe and was happy with my room
Good location Dirty bathroom. Hair everywhere. Dead roach.
Has the value of a $70-$80 range hotel but cheaper.
Good price, good breakfast buffet. Nice pool, easily accessible location. Not suites. Slightly seedy location, building is showing its age.
The room was clean and simple. i will stay again the next time visit. My father was at another more expensive hotel and had one more night in the city and actually booked a room for the last night on my recommendation. The have a free hotel shullte and its only $8.00 for a cab ride if the shuttle is busy. I like the free breakfast. They had a good veriety to choose from. Parking is free and easy to get to room. It really was the best value I have had as a world traveler.
The staff was very helpful and friendly. Location was convenient. Breakfast was ok. The room was clean and adequate. We just wanted a comfortable place to sleep. Sadly, the in-room air conditioner was quite loud and the pillows were fat foam things that hurt my neck. Perhaps the staff could have brought something else, but it was late and I didn't realize the problem, so I didn't ask. Bring your own pillow!
Very comfortable, easy to get to, very friendly. Extremely clean and quiet-- just perfect for us. Thank you and we will be back. Couldn't find anything negative.
The room was very clean and the beds were very comfortable.
The staff was very friendly and accomodating. Easy access to the airport. Comfortable.
Excellent staff. Breakfast was a bit skimpy.
Nice amenities, room with microwave and fridge, indoor pool and hot tub, free continental breakfast, very friendly staff. They even let us use a pack n play for our 1 year old daughter. Highly recommended!
The hostess and workers were really friendly Not use to the bed but was still comfortable
Everything was homey,clean and nice.This is my 2nd stay with Shirley.She owns the motel and is there pretty much all the time.She really tries to please the guests. When I stayed there before we had a room on the 1st floor and this time we were on the 3rd floor.I'm thinking that this impacts the hot water because the water never got really hot on this stay.
The staff was friendly during the day and late afternoon. The shower had extremely low water pressure.
The staff was super friendly and helpful.
The staff was incredibly friendly and helpful with any of our questions. The lobby was clean and we were pleasantly surprised with how homey and clean our room was. Great value for what we paid for. We were really comfortable and happy with our stay. I would definitely stay here again and would highly recommend to others. I honestly don't have anything negative to say about this hotel.
What made our stay so great was the incredibly helpful, friendly and professional staff that worked there. We were really impressed with the service. This is a standard hotel in every way, but the service made it stand out for us. I think the facilities could be updated, but everything was clean and comfortable.
I didn't like to be charged twice for the deposit. I got my money back the next day but it would have been nice to have that to do some shopping.
location near airport and Waffle House, clean room, comfortable temperature and bed. neighbors were noisy until late on a Saturday night
Staff very nice Stained bedding, dirty floors
Every staff person was a pleasure to talk with. Super breakfast. Loved the green chili stew. Lots of amenities and the TV clarity was a treat.
Old, outdated, floors weren't clean (cereal on floor behind bed), beds were clean enough, but holes in blankets. AC worked well and it was quiet and close to airport for quick commute out in the morning. Breakfast was okay.
Close to the airport, free shuttle to airport as well as to the rail runner downtown. Friendly staff. Old rooms and facilities. Definitely a budget hotel.
Staff was so friendly - rooms were fine - homemade waffles & chicken Tomale soup for breakfast !
I liked that the hotel was close to the airport. We stayed there because we had an early flight. The refrigerator was making a loud noise. I had to get up in the middle of the night to unplug it because the noise was keeping me awake.
Our room smelled like animal pee. It was a "pet room" and it was obvious. I paid $10 extra so I could stay in a room that smelled like a dirty animal pound.
Airport shuttle runs from 4:30 am to 11:00 pm so we did not need to arrange for a cab. They allow on-site Stay and Park and Fly for a small fee, which was waived this time since it is a new policy and we didn't know. Thanks, Ramada!. Helpful friendly staff. French roast coffee, recommended by the clerk, was delicious at 4:20 am waiting for the shuttle. Quiet and clean room. We have stayed here often and can see improvement and upgrades since it is under new ownership. We look forward to our next stay. My husband ran out of hot water while showering around 9 am on the second morning; luckily I showered before him and it was fine..
Very helpful staff; clean; convenient N/A
Van drivers and location and nice new cozy bed linen were all appreciated greatly. Sopping wet carpet discovered in stocking feet, filthy at that, toilet that didn't flush because the flapper valve was so old it was disintegrating, unmade roll-away bed left in room that I had to remove, raggedy bathroom linens, faucet that would not shut off--seals so bad I couldn't even get it down to a trickle--steady stream, entry door not square--I had to lean into it with my shoulder to get it open. This list is from the 2 rooms I tried. This place is in need of THOROUGH AND COMPLETE renovation, not just dressed-up bed linens and a couple pieces of new furniture.
I loved the beds. They were so comfortable. We also enjoyed the deluxe breakfast, and the hot tub. The pool was freezing cold even though they said it was a heated indoor pool. The walls were very thin, so we could here the people next door to us.
The stay was great everything about it was GREAT! The rooms where small but still I would stay again.
Management and staff went out of their way to help me get around when the rental car I reserved was not available
The staff were friendly an the room had a great view. The bed was so comfortable that I slept the whole night. I haven't slept that good in a long time! I'll definitely be back!
Overall, it was nice. Very much needed on a Route 66 exploration. Good food, too.
The hotel was quiet and clean, and the staff was really friendly and helpful, all of which are the most important things at a hotel to me. The beds were a little uncomfortable for my liking, but that's totally person-dependent; my husband thought they were okay.
I like that it was clean. Loves the free WiFi. I did not like that breakfast was not included. And the swimming pool was way to cold!
Breakfast was good, clean room, friendly staff. Nothing
Close to zoo, less than 3 miles. Close to University Road where all the good food is. Really it's exactly where you want to be. Pillow was a little softer than I like, but I still slept great.
It was clean and comfortable! When I checked in to the hotel they didn't know about the text alert kayak sent to ask when I would like to check in. Because they didn't have my room ready. But kayak said they did. So there's no communication between the staff at hotel and kayak. So that was confusing to them and me.
Great price on the room. Friendly staff. No luggage carts available. (staff said they were out)
Roomy, great room layout, very comfortable bed. The heat/air conditioning was not working at all. We called down to the front desk and they sent a maintenance man up who reset the system a couple of times - and it STILL did not work. They offered to move us to another room, but we had fully unpacked.
We definitely enjoyed our stay and will be back. The staff was very friendly, very helpful if we needed anything. Rooms are very comfortable, trendy and clean. The amenities were excellent and certainly make for a comfortable stay no matter how long the stay. Breakfast was delicious every morning. The fitness center, pool and basketball court were a hit with our family. Excellent location! Book with confidence!
check in was at 4:00pm and we were not able to get into our room until about 6:00pm we had food in our car that sat in the hot sun so it put us behind. I called and asked about a heated pool front desk said yes it was heated but it was cold. overall great
Convenience to interstate Old furnishings Many minor problems Poor housekeeping services
Nice room layout and kitchen. free breakfast was a plus; facilities (pool, basketball court) were nice. Service was not great; disappointed in knowledge of the front desk (we had a hold placed on 3 cards instead of 1); breakfast food was not replenished quickly--but it was free after all.
Very clean The pool seemed dirty
The hotel & amenitites were awesome. The staff gave us plenty of space. The only time this slightly annoyed me was during the morning breakfast. Although someone was constantly coming to check what was low, they were not right there if you had a question or needed something. I would have to wait until they made their next routine check. Let me emphasize that was the only slightly negative thing - the buffet selection was great & well maintained, and the rooms were gorgeous, clean and extremely comfortable.
The free buffet breakfast is very good. The cleaning maid was grumpy and unpleasant when asked to come back in an hour. And of the 4 nights we stayed there, she only made up the sofa bed the first day.
I liked the space there was in the room and how updated everything was. Also we didn't hear anyone or any noise from other rooms! Very impressed! No
Nice, clean, friendly Pool was closed
In a party of 4 people we visited your hotel on two occasions, first was 10th-11th Sept.and again on 25th-26th Sept. for overnight stays, we recommended Homewood Suites to our friends having previous experience of your hotels in past years on visits to the USA . You have maintained your high standards, cleanliness and decor. in general, our friends were impressed. Simplicity of check in & out. its location and comfort Only issues were, its a bit costly, for the overnight stay with breakfast!!. I had to empty trash bin from under sink, must have been overlooked by cleaning staff, not a complaint, just making you aware!! and the key cards are a security concern regards where they may end up after you return them to front desk, they have personal info. on them and I think the guests should be advised to retain these and destroy them as necessary.
Everything was great. The room was really nice and comfortable. The only problem was the side door by parking was not working and we had to walk around to the front door in the rain.
The last night we stayed there the people in the room above were extremely loud and running around all night as well as the room next door had a baby crying several times. It was very hard to get rest that night
The hotel would not refund my money after I spent a grueling day waiting in Sacramento then LA trying to get to NM for the holidays. I bought the hotel for the night so my family would not have to drive two hours to pick me up at 2am. When the flight was cancelled at 1:30am I called the hotel and they said to bad they would not refund me and that they were very sorry my flight was cancelled. It was a horribly long exhausting day - ending with an open room that was paid for and never slept in - I will never sleep at homewood or tell a friend to sleep there.
Very comfortable atmosphere but still luxurious. Really loved all the free food on offer as well, with the hungry kids!
This guest did not leave comments about this hotel.
The hotel was very clean and it was quiet no complaints
They gave our room away so we had to change hotels. This was after I had called and confirmed the reservation and advised they we would be arriving late.
This guest did not leave comments about this hotel.
The staff was excellent---friendly and helpful pool was small compared to the picture on the internet
My room was great. Roomy and comfortable. Also very clean. The beds were super comfortable as well. The lobby trash was always full. Didn't seem like it was emptied enough. Also the elevators did not have any air conditioning and although it was a short trip from the first floor to the second they were hot and muggy and smelled a bit. pool was dirty too
How new it was and location. The hot tub was not hot.
Convenient, clean, quiet,very nice for travelers to rest! Was somewhat complicated driving into property
Good bed, pillows, linens, convenient to airport and access to I-25 Breakfast more processed than earlier visits, walls very thin-could hear neighbor snoring and peeing
The staff was very helpful and made us feel like welcomed guests. We came in on Christmas night and they had done some research on open places to eat, with printed maps.
Brand new hotel; excellent breakfast; price was incredible Like a hotel from the future
cleanlines Free breakfast was pretty good with lots of variety. Sausage was of the turkey variety and I didn't care for taste. Good fruit,potatoes and great waffles also and cereal for kids. So, for being free, it was good.
The staff was friendly and able to provide items requested for elder parents needs. The checkin and checkout was efficient and without drama. The hot breakfast only provided boiled eggs as protein. The side items were satisfactory.
Great stay overall friendly staff great reception room was great price was good overall impression was great I'd recommend for others to stay the night law enforcement friendly is what made my stay better for mygirlfriend and I.
The room was extremely large and well cared for. There was a nice small kitchen fir those staying longer than a few nights. The morning breakfast was amazing, a little bit of everything, even for kids
Very convenient to ABQ Airport, with shuttle to and from, and my car stays free!
I liked how the room was set up and the bed was very comfortable. Cleanliness was very good. The reason I stayed here was because it was close to the airport and I could take the shuttle over. Unfortunately, they need to work on the system of which they use to secure shuttle times. I frantically woke up to try and catch an earlier flight and waited with two gentleman that had ordered a 5AM shuttle for flights at 6AM. From what I got out of the stories was that they shuttle was ordered, but no one told the driver and the front desk had to run to the sister chain and get a alternate driver, whom told us she had no idea one was ordered. When the front desk gentleman returned he had told us that the driver needed gas... not too sure I would trust this chain again until a new system is in place.
Great Customer Service and the Free Airport Shuttle It was a bit noisy on our floor and you could hear the neighbors through the thin walls.
We needed a place to stay overnight before a morning flight. This place was quite good. Very nice beds. Very helpful staff. Extremely convenient location.
Unique experience. Nice breakfast. No, I was disappointed when it became medically necessary to spend 3 nights away from the city that I still could not cancel the reservations with Booking.com. Will read more carefully next time and not use such a service. The motel was happy to refund my money but could not as I had reserved with Booking.com
proximity to airport it felt a bit sketchy... the front door was locked at night and they asked for your name in order to be allowed to enter and check in but you can use the elevator to go whatever floor you want without the hotel card key...
It is a nice hotel, comfortable and has good quality breakfast The heating equipment is very noisy
The motel was clean, simple, no nonsense. We selected it for its proximity to airport and for its price. It was a very comfortable room to arrive at late at night after a long flight. The breakfast in the morning exceed expectations with its inclusion of biscuits and gravy, as well as waffles, among the standard fare of cereal, toast and yogurt.
Great staff, clean room and an amazing breakfast that stayed open until 10 am for those late risers!
The front desk clerk was friendly, helpful and understanding. I booked my hotel in advance and realized a day too late I could stay with a friend. The policy would not allow me to cancel my reservation. I asked the front desk attendent when I got in at 10 pm if she could allow me a price deduction from the 75 dollars I had to pay and she couldn't because I booked it through this website. I left for the airport at 4 am and was only in the room for a couple hours. I was so disappointed and let down. That's a lot of money for only roughly six hours when I could've stayed with a friend for free. I won't book here or with this company if I do this again.
The A/C-fan system was really nice and easy to program. Nice warm breakfast.
Staff were friendly and helpful, rooms were nice, good breakfast Small beds and had to go through the outside to get to the indoor pool
I enjoyed the comfort of the room as well as the quiet. The breakfast was adequate and the service from the staff was exceptional. You have to go outside to get to the swimming pool/sauna/workout room.
Being clean. Everything was fine.