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An excellent Boston experience all around
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
Couldn't ask for a better location. No free wifi. Only basic tv channels.
Location, very comfortable bed Bathroom too small, water with very low pressure
Arrived in Boston just in time for a heavy snowfall accompanied with a vicious wind. Being from snowy Colorado I was well aware of fast changing weather conditions. The Westin staff were also aware and took on the opportunity to show off their talent. These people know how to take care of customers with their great service, personalities and that always lovely humor. I'll be back!
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
Didn't like how the website advertises a pool and spa but they have neither.
You can get to Copley Place and the Pru without going outside so weather is not an issue. Lots of restaurants nearby including Eataly. Symphony Hall is walkable. You can also walk down Newbury Street to the Public Garden. Hotel is small enough that you're not overwhelmed by people everywhere like the Marriott nearby. Parking is expensive! No coffee/tea in lobby - just in room.
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
I think the hotel feels too old.
Located in large shopping mall in center of town. Very clean and relatively comfortable. Water bottle in room cost $7.50. Elevators very slow on occasion. Very old TV system with limited HD channel selection.
It is in the Copley Plaza and as such closed to every thing and like other hotels in Boston, too expensive for what one gets in return, but this one was less expensive. Though Internet was available, only at exorbitant price; amenities in the room, none; one plain bottle of water was $7.50, though we had a nice view to the street, still the room was not cozy, rather detached , impersonal and with white all around gives the sensation one is in a hospital and it is sickening. no night reading lights. In the middle of night to much lights moving to the room frm out side.. It is clear one is not at home!
Elevators are a disaster, unless you love waiting. No free wifi in the rooms (what year is this????). No fridge in rooms (what year is this???)
The amenities, the restaurants, the staff, the rooms were all very nice. I was very upset with the fact that my room had no internet access other than paying $13 to $17 a day. I am sure when I made my reservation through Kayak that in the description of the room it read that internet access was included. I called the concierge desk but they were of no help to me. As nice as my stay was, I would not stay at this hotel again nor would I recommend it. The elevators were a mess during my stay too. Everyone staying there was upset and complaining about the incredibly long wait times.
Lovely hotel. Elevator system very efficient. Rooms very spacious. Noisy neighbors. Called front desk and they didn't seem to do anything.
I like the location in the back bay. We're comfortable there because we have stayed there so many times Elevators are a little slow and packed
U arrived early in the day and they checked me into a lovely room.
the room was very clean,great view of the city and the bed was fantatic.will stay again
the view was the best. Have to get private parking, costed same as my stay at the hotel. waited for 1 hour and made 5 calls to get brushes.
We were upgraded to a corner room on the 36th floor with an incredible panoramic view of the Charles River and the city of Boston. We were two guys gong to a red sox game and even though I had called ahead to request two twin beds, we were given a room with a king bed and fold out chair.
beds were comfy room was so dirty
Staff was very attentive. Great gym! No indoor pool :-(
Large bed. Excellent view. Robes were comfortable. Location was amazing. Walls were thin.
The bell man Lanis, was wonderful. He was funny and eager to help me. He gave good advice and great recommendations
Location was excellent! Our shower head was spraying onto the ceiling and wall. It made puddle in our bathroom.
The location is good. Walkable to many attractions and restaurants. T stop right in front. They didn't have our room ready at the check in time. The sink was clogged with what looked like old vomit. The service was slow. The rooftop pool is tiny as is the area. I definitely wouldn't pay all that money to stay there.
Yet another fine experience at The Colonnade! Comfortable rooms, great staff, Rooftop Pool and a Rubber Duck!!! Highly recommend!
- Location - Rooms were nice - Price was reasonable - We stayed there partly because of the rooftop pool, but they sold so many "day passes" on the weekends, that hotel guests like us couldn't get a chair. It was an amenity that they sold right out from under us. Boo!
The staff was very friendly and eager to make our stay as pleasant and comfortable as they could. The rooms were very comfortable. and quiet. The kids really had a good time in the pool. I found a bobby pin in the bathroom that didn't belong to us. We ran out of shampoo and conditioner. There was no soap holder in the bathroom. The soap bars were too small for the wire holder There were no hand bars in the tub enclosure that an older person,such as myself, could hold on for support while leaning over to wash their feet.
Luxurious rooms Well equipped Nice ammenities
Easy to get to many places. Wonderful room double beds and separate table and chairs. We were on college visits, close to T station, shopping and even a visit to the Boston Public Library. Staff was very attentive.
Very clean and comfortable
The style of the hotel, convenient location and valet parking were nice. They were accommodating with our bags since arriving early. There was nothing spectacular about this hotel. They made us wait until after 3 pm to check in. I gave the woman at the front desk our phone number while we walked around the city so she could let us know when our room was ready. We walked back to the hotel, it was after 3 and still couldn't check in so we waited in the lobby for about another 30 mins. We finally approached the front desk again and it appeared they had forgot to tell us it was ready. The rooms were nice and location convienent but that's about it. It worked well for one night but I wouldn't stay there for an extended period of time.
The convenience of the location next to Prudential with some of the best local fine dining, and the hospitality of the staff deserve special recognition. The overall ambience is excellent; I highly recommend this place.
Comfortable room and helpful staff. House keeping staff entered the room without knocking and need to be more aware of guests who are in their rooms.
Nothing, really. The front desk concierge was not at all helpful. He was aloof, abrupt and dismissive. We mistakenly booked a room with one bed instead of two and when we had a rollaway bed delivered it came with only one thin blanket. We had to ask twice for more blankets. We were put in a handicap room which was dark, dismal and clearly not used frequently. There were no electrical outlets to charge our phones (we unplugged a light fixture.) There were no glasses in the bathroom. We were treated to the droning music from the downstairs dance club until 2 AM. There was nothing redeeming about our stay except good pancakes in the morning.
This was a great hotel for the price, right in the heart of Boston. The room was nice and clean, and the free wifi was a bonus. I arrived late and needed to get dinner, but the restaurant was closed. The staff recommended Star Market, the 24 hour grocery store (LOL), but walking a couple blocks I found a nearby bar that was still serving food.
The hotel staff was so courteous and friendly! We were traveling for our anniversary and they were so nice to upgrade our room AND allow us early check-in after we arrived from an early morning flight. I liked the proximity to Boylston and Newberry St. I would definitely recommend this hotel to anyone traveling to Boston. If the hotel was located a little closer to the freedom trail, it would have been perfect for our trip! We didn't mind walking, but did notice it wasn't as central as we thought.
The staff was very friendly and helpful. The room was beautiful and very clean. Andrew and the valet boys were wonderful. Very professional. You could barely turn around in the, less than spacious, bathroom.
Comfortable beds. Nicey decorated room. Pleasant staff. Party crowd in the hallways from 3:30 until 4:30 am even after I asked them to quiet down. Valet parking is $ 50 while a public parking lot is accross the street. Breakfast not included.
Location is centrally located The room was small and not noise proof
The staff was very friendly and helpful. Great location, No restaurant, Two nights I could hear the tenant above me as it sounded like he was bouncing a bowling ball. Only lasted a few minutes each night but not desirable at 11 pm
Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.
Front desk staff was very friendly and helpful. Short walking distance to attractions. Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.
location was good. easy access to places. quick breakfast was also fine. bagel was soft (I liked that) ... I wish I could have experienced bar which I did not ... I wish you had a coffee maker in the room.. It was very dry and I was dehydrated every morning... Also, (this is very personal but...) I had cup noodles which I could not make or eat becauase of no coffee makers( no hot waters...) I looked downstairs once and there were no coffee or hot water available...24hours?!? not sure if it was..
Friendly staff. Room had everything you needed. Room as tiny, but functioned fine for a solo traveler.
great location and very helpful staff.
advantageous location, particularly access to T
The room was excellent with lots of storage space. The continental breakfast was very good too.
Hotel located close to Railway Station and Airport. Good central location for site seeing and shopping and restaurants
The rooms were comfortable, well-decorated, well-sized (especially given the location), and had a great sound system (that was a pleasant surprise!). The location is excellent. The parking garage (the only parking option) was quite far away and when the weather was cold and windy, it was quite a pain to get to the car.
Friendly, helpful staff, free internet and printing facilities
Staff were excellent, helpful and courteous. Well appointed rooms and facilities. Excellent value, above our expectations. No problems at all.
Location. Nice bar. Internet in lobby. The bed was too small!!! Definitely not big enough for 2 normal sized people! Also, there was a smoke detector above the bed that blinked green lights all night. The view from our room was a brick wall which was a little disappointing but not the worst thing in the world...
Location of hotel-provision of breakfast. Good bar. Room was a bit on the small size.
The hotel is central so easy to walk around Boston. The staff were helpful in the main and the room was spacious and clean. We didn't like the breakfast which was very poor and we didn't like the fact that we were not helped in making urgent phone calls - despite several requests as we were struggling with a completely new system and completely exhausted after a long flight.
My new wife and I honeymooned there for one night. It was an old building, but clean and well-furnished. Each little apartment has everything you need, plus ours had a nice view. The bed was fantastically comfortable and we enjoyed being able to eat food we made ourselves at at little table. Staff was kind and pleasant to deal with. This place is not new or renovated or fancy by any standards, but well maintained and cozy, and a great value. Would definitely stay here again and recommend to anyone looking to stay at a decent place in Boston for a good price! The cheap shampoo and soap provided smelled a little weird, and there was a funny little device on the wall that may have been meant for a lamp or some device that had exposed wires. We parked at Alewife station for $7 and took the T in because the parking at Copley House is $20 and the cheapest around (and we hate driving in Boston traffic). Still, the good outweighed these minor inconveniences!
Lots of space, kitchen facilities, nice street, friendly staff, close to shops, including Prudential Centre and Shaws supermarket, great value - $140 inc tax for a one bed studio. Shower took a long time to heat up, we guess this was because we were in the basement apartment and the boiler was at the top of the building. Think the place is being slowly overhauled as some of kitchen/bathroom units look a little bit bashed, but another suite we looked into as it was being cleaned was really well furnished. Our flat was mostly lovely though. The carpet leading to our room, down the stairs needs replacing and the room next door is the linen room and a big basket of dirty linen was sat in the corridor at one point, but overall this didn't affect our stay. The aircon filter was not clean though so we didn't use it, it does need cleaning. Check in area was cluttered.
Love the location, very close to everything we wanted. Fenway was just a quick walk away as well as a few nice bars. However there were two different tram lines just a few blocks away to get anywhere not within walking distance. Room was small but clean with all the amenities required. Didn't care for the coffee, however there was a 711 two blocks down that had green mountain coffee so all was well there. Also didn't care for having to park a few blocks away, but for $15 a day parking, it was better than getting a ticket.
Great location, well-furnished apartments Not handicap accessible and no mention of that on the website or in any of the information provided. My room was on the 3rd floor in a building with no elevator. The only interaction I had with staff prior to check out was because I emailed to ask them about a late arrival; did not talk to or hear from anyone else other than that.
The location and full kitchen facilities. It was within walking distance of all activities we were involved with. Excellent location for subway. Shower heads were extremely noisy. Adjacent room shower woke us.
My room had been recently refurbished. decor very nice - and good size. would be good for longer term stay as it had kitchenette. Stairwell was narrow - no elevator which was not an issue for me, but might be. also the office staff was not always present: "on break, back shortly, sorry for inconvenience"
feel very easy to stay The window can not open, so the room lacks of fresh air.
The price for being two blocks away from Prudential center was great as the event I was attending was being held there. Clean sheets, floors, and otherwise. Friendly and helpful staff! The walls were thin enough where I could clearly hear any noises including coughs, grumbles and otherwise of next door patrons.
Back Bay neighborhood townhouses converted to hotel . . . didn't "stay" in Boston for a night --- I lived in Boston for a night . . . love this place . . . will be my 1st choice for Boston in future
location 2 flights of stairs
We lived in Back Bay in the past so the old sounds and smells of an authentic row house were familiar and expected when we reserved the room. It was clean, albeit old and aging, the kitchenette useful and well supplied, the chairs and table at the bay windows and view very nice. There are stores nearby for food as well as nice takeouts. It is not for everyone - but we loved it! To be in the center of Boston for that price was fantastic. We were able to air out the smell of febreze or the like. It was not needed and if it had not aired out, it would have been a problem.
The responsiveness of the staff was good when there were problems. The room had not been checked properly prior to being let to us. We had to change rooms as the first one had blinds that did not fit the window so our privacy was compromised. The second room in which we stayed was not clean including plates in the cupboards. We had to wash them before use. The tv did not work due to a broken cable. We had no way of controlling the heating when it was chilly and had to call for it to be switche in on more than one occasion. There were no cooking utensils or cutlery in the room and the gas cooker would not ignite automatically with no provision of a manual lighter. The carpet was filthy around the edges, the whole place needed a good clean, thick dust lay along the edge of the carpet.
Close to shopping, entertainment, transportation, restaurants.
Great facilities for an extended stay. Breakfast couild be taken in the lounge or taken to your apartment. Good level of equipment an the rooms were well appointed. Free wifi.
Location, staff. Just needs some sprucing up! Just needs sprucing up!
Apart from the comparatively "low" price on Boston standards, the hotel's a real dump.
Läget var utmärkt, rummen var stora och personalen var trevlig. Standarden var ganska låg trots högt pris. Det var länge sedan hotellet genomgick en renovering, letar man efter ett designhotell eller ett mysigt hotell är detta inte rätt plats.
The front desk person was the most patient person I have ever met. Amazing service and great vibe.
Room is clean, bathroom was just outside. In the past I've been in hostels all over the damn world and that's what this was to me – a hostel for adults. From other reviews I've seen people are expecting some full on BnB experience that is not, but they do offer a free continental breakfast if you're up early. If you're into documenting your luxurious accommodations to show off – this is not for you. If you're more into being in a clean place that's centrally located where you're going to sleep and refresh – 100% yes. The place was full and yet we saw no one and never waited for the bathroom. Friendly staff that got us in and out efficiently.
Convenient location. Staff was friendly and helpful. Lots of street noise made it difficult to sleep. Decor was charming if outdated. Not worth the expense.
Not much Shared bathroom/shower, bed in a closet style lodging. Not a B&B.
Nice, clean place. Friendly proprietors and staff. Good breakfast. Would come back and recommend it to friends. Our room had its own bathroom, probably would go with that option the next time too. And yes, the location is terrific!