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The room, the location, the lobby area and service. I would go back and recommend to out of state family. The view was amazing of the city and the service was great.
Some of the staff were helpful. There are few rooms for families, and the rooms are not clearly described when checking in. We were even told by our travel agent that the suites all had sleeping for four, which she emailed us after speaking with the hotel. That turns out to be untrue. Only a handful of the suites can accommodate more than two. In our second room (during a 2-night stay), our HVAC unit burnt out and the hotel did not volunteer to help us move to a new room. Once they agreed to give us a new room, we had to ask for help moving, and then again we had to ask for help to set up two roll-away beds. At least one staff person was rude for no apparent reason.