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Clean, beautiful architecture Staff were unhelpful, argued with me about SGP and then realized they were wrong, didn't offer standard things that I get being a platinum member staying 60+ days a year there. Very unprofessional all around.
The bed and shower were great!!! The pool and hot tub was busy
Wifi isn't free - it's $13/day, minimum.
They had a nice gym and pool area for working out. The staff is horribly rude and is pretty much incompetent. The first room the have me already had people staying in it. You can imagine the surprise on both our faces when I opened the door.
Room was cozy and bed was comfy. I would like to have an exhaust fan in the bathroom along with a night light also in the bathroom. Perhaps a board in the lobby of what might be going on in the city or in the vicinity. When we were there fireworks were set off at about 9pm, it was Labor Day weekend. If we knew in advance, we would have gone down to the waterfront to view them.
I was there 3 nights. Very noisy guests the second night - a Friday night - yelling and running up and down my hall from midnight to 2 AM. Maybe a wedding party? Didn't happen the other nights, but was not something I expected at this high-end of a hotel.
Loved the room, the bed was amazing, and the sheets were too. The view from our room looked directly at 10 HVAC units, so there wasn't much of a view. A cover over them would've made looking beyond them easier. Each room should include parking for one car, having to pay to park on top of what you're paying for the room is absurd.
The hotel was easy to get to, and had parking on-site (not free, which is the norm in Boston from what I'm told). There was a nice restaurant on-site, and a Starbucks for breakfast in the morning. The room was very clean, and the bed and pillows comfortable. You couldn't really walk anywhere from the hotel easily, and Boston is a very walkable town. There were no other options for breakfast other than Starbucks in the lobby, except room service at an outrageous price. The wi-fi was not accessible--we could have called the desk, but didn't bother. There was no information in the room with instructions. The shower was so weak it took twice as long to rinse off, unless you used the hand-held massage shower which took your skin off. Local phone calls were not free which is ridiculous. Bottled water in the room had a price tag on it. I was afraid to use the soap in the bathroom for fear it would cost extra. I do not like being "nickled and dimed." The little amenities should be free. Will look elsewhere for my next stay.
Everyone was nice and helpful and efficient! The walls are a little thin so you could hear people getting in the shower and doors closing.
Everyone is so professional and eager to help. When i mentioned to Michael the bellman that it was my friends birthday that brought us in to Boston, we came back to the room to a complimentary bottle of wine and perfect desserts. That to me is outstanding attention to detail when creating an experience for your guests. the parking garage seriously needs someone to guide you through it. what a maze!
Beautiful lobby and rooms very comfortable. The Westin beds are always wonderful And the shower was amazing. Room location terrible. No view.
Bra saengar, bra filmutbud. Personalen hittade foerst inte vaar bokning, det tog saekert 20 minuter innan den kom till raetta. Det tycks vara naagot glapp mellan booking.com och hotellet.
Fina och bekväma rum, god frukost, trevlig personal, bra med shuttle för transport Läget är rätt tråkigt i industriområde, lite skumma kvarter
Mycket tillmötesgående och trevlig personal. Bra med vanservicen då hotellet inte låg centralt. Rent och fina rum. Saknade utrymmen för att bara sitta och ta en kopp kaffe och prata. För litet frukostrum som satt ihop med receptionen och entre dörren som det blåste kallt ifrån.. Ingen lunch eller middagsservering.
Receptionspersonalen var fantastisk. De hjälpte oss med sevärdheter, transporter, shopping, telefonsamtal. Deras bemötande var oerhört servicinriktat. Vi bad att få byta rum och det var inga som helst problem. Vårt flyg blev inställt så vi var tvungna att boka ytterligare en natt på kort varsel. De ordnade så att vi fick behålla rummet trots att det egentligen var fullt. Frukostbuffén är toppen. Det finns mycket att välja på, frukt, flingor, ägg, bra youghurt etc. Personalen är trevlig och fyller stänigt på. Ordning o reda. Hotellet lanserar sig som rökfritt men trots det röker folk på rummen. Kanske rum utan heltäckningsmttor kan lösa luktproblemet?
The rooms, bathroom, and lobby were all spotless. The front desk was always available, friendly, and helpful. On the day we departed, they held our luggage (for 11 people) while we toured the city. Andrew station is a 7 minute walk and there are plenty of street lights to make that walk safe.
Nice location, comfy rooms, friendly staff. Easy to get into Boston downtown. Parking situation was slightly difficult but the staff helped nicely.
The layout of the room was great and spacious. Having a full kitchen was cool, though we never used it. Having the pull out sleeper sofa was useful and comfortable. Also the tvs in the room were newer and had good picture and sound. The shower was nice and hot. There are these little square seats that have castor wheels on the bottom for easy movement, but the wheels were broken off on a couple of them. While the water was hot the water pressure was lackluster. Lastly the switches to control the lights seemed to be wired incorrectly, we plaued with the switches and they seemed to control nothing or something across the room that didn't really make sense.
Hotel and staff were great, very quick with following up the couple times we called down to the front desk. Area is quiet, very close to convention center. Room was spacious, easily accommodated the three of us. Easy walking access to wherever you could want to go.
Location, modernness, cleanliness, convenience all excellent. Code for doors simplifies the process. Kitchen well stocked and generally available. Bathrooms were large, clean, efficient. Enough so that access was not a problem. We'd use STRBoston again. We visited in November. Our room temperature was around 62-63 degrees -- controlled by locked thermostat in hall. Window would not lock, but fixed the next morning. Hair driers did not work -- took two days to fix -- used others on floor above.
It was clean, had the basic necessities, easy to access, good kitchen and laundry facilities, safe, convenient location close to buses and downtown, affordable price. It was across the street from a bar and at night the bar patrons were quite noisy until 2:00 am, making it difficult for me to sleep well. Also, there is no parking close by, so people with vehicles need to know that they will have to park far away and walk for about 20 min. to reach a parking garage from the hotel. There is no dining area, so patrons need to eat in their rooms.