Bridgetown Resorter

Work and renovations all over - dust and noise Work and renovations all over - dust and noise

After a long day of travel, we arrived at the hotel and they didn't even have our reservation. We talked to the front desk woman for about 20 mins and finally she gave us a room. Upon checking out the next morning, the front desk guy wanted to charge us more than we had already been charged for the room on the website. I clearly explained to him that we had already pains but he said he needed to charge us. I called kayak and they talked to him and figured things out. I don't feel like I should have to be calling your website to straighten everything out. You should have sent our reservation over and we shouldn't have had a problem. Luckily my phone worked because otherwise I wouldn't have been able to call. This mistake has basically made me not want to ever use your website for anything ever again.

WiFi did not work for the first 5 nights of our stay; the staff only gave us excuses and was not helpful. Finally after pleading and complaining as I required the Internet for work and to monitor emails, they offered us another room, so we had the added inconvenience of having to pack up all of our stuff, move then unpack again. I travel a lot and have been to Barbados a few times before, and this is by far the most unprofessional and unfriendly place we have stayed in. I wonder if its because we are East Indian or Caricom residents that we got this unfair treatment. So... We booked the hotel for nine nights. My mom and wife went first as I had to work for the first 4 nights back home. Before booking I called the hotel and asked about the extra person fee for the room and they advised it was USD 31.44 extra per night. On arriving I was advised that the fee was USD 48.38 per night extra. No problem I paid it. We had to call the front desk to get everything that should have been in the room for an extra guest even though we paid this fee. We got these things (cutlery, extra blankets ect.) at the hotel's convenience. We asked that the twin beds be arranged into King size and for two nights this was not done. The television did not work properly and after making multiple complaints, a technician came and said he would check it. Nothing was done until we changed rooms. When I asked the manager how they intended to compensate us for no Internet and a poor television signal for 7 days before we had to change rooms, also the inconvenience of moving and the untimely service, she said that she would reimburse us 2 nights of the extra person charge (USD 96.00) which I found was insulting but to close the matter and maybe enjoy part of my stay here, I said okay. When I went at the front desk and advised about the reimbursement, the person there reimbursed us for the 5 nights extra person fee which I thought they should have been the least they did, she then called after and mentioned she made a mistake and I have to come and pay the fee AGAIN (I told her it was USD 96.00, BUT she gave me another figure which I thought was the hotel trying to make amends). I had to check my credit card transactions when I got home to ensure I was not overcharged. There are other small things like a charge for changing beach towels, I have never seen that before, and the activities area only advise activities that are provided by the hotel...so many more little annoying things that made this trip annoying!!! It was also my wife's and my 5th Wedding Anniversary, it’s so sad that we are spent it there. Coconut Court has ruined what should have been a milestone for a young couple. We had our honeymoon in Barbados, it was amazing, and we have stayed at other hotels in the area and enjoyed ourselves. I travel through the Caribbean for work and have no problems. This was really a disappointing experience. . I will never go back to this hotel