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Impressive exterior to the building and well meaning staff The breakfast was hot well cook and hot plates so the food did not go cold No restaurant facilities in the evening - the only offerring was a bar menu of jacket potatoes, pasty or sandwiches. The 'chef' was stopping work at 8.00 pm presumably health and safety were worried about potential microwave overdose. No facilities, other than a bar which had no background music, no tv and no sky sports - all requirements for a business traveller, hence no customers. We popped in to the bar a 6.30 before going to a meeting and returned aat 9.15 - there had been no custom between those hours and there were no other clients until we left at 10.15 Breakfast was on long tables not separate tables and no table service
Trevligt rum med utsikt över Jesus Green. Tyvärr fungerade in toalettstolen. Ej heller fanns det någon handdusch - endast takdusch.
Trevlig personal, bra läge nära stan, bra med te och kaffe på rummet. Inte direkt illa, men lite dåligt urval av bröd till frukosten, och undrar över miljövänligheten över att all mat /flingor, ost, marmelad, yogurt etc) var förpackad i engångsförpackningar. TV:n fungerade bara två-tre kanaler på, men jag sa å andra sidan inte till i receptionen. Inte viktigt för mig med TV:
Allt var bra - läget är utmärkt Nej
nära till centrum
Trevlig hotel med utmärkt läge Jag tckte att inredningen var lite väl 80-tals aktig. dålig TV
Excellent staff Excellent breakfast Poor design of room No parking No view
Excellent room and breakfast. A wider selection of drinks in the hotel lobby would have been good.
Good balcony .excellent aspect on a clear day No car park.not many tv channels.king room bed only 5 ft wide.I thought would be much wider
Varied choice for breakfast with a pleasant view out onto the river cam. Conveniently situated for the Fitzwilliam, Kettles Yard and shops.
Great location, friendly staff, comfortable rooms. Lovely bathroom. Very enjoyable stay. The much trumpeted "excellent views" were a bit of a damp squib, though. We had a "Senior Fellows" room on the 2nd floor and had an excellent view directly into... the communal kitchen area of Jesus College's undergrad block, some ten yards opposite. The floor-to-ceiling glazing just left us feeling a bit exposed.
Excellent location close to historic centre of Cambrige with its famous colleges, Kings College Chapel and punting on the Cam. Breakfast room located outside the hotel itself, albeit in a building immediately adjacent. You still have to go outside to get to breakfast - annoying on cold, wet or snowy mornings.
The room was lovely and the facilities within it were fabulous. The view over Cambridge was great Having to go outside for breakfast was odd. The lack of a hotel bar or place to meet was a bit strange too. I also think the staff serving breakfast seemed a bit amateurish. It wasn't very clear how things worked and no-one explained.
good setting and layout, comfortable bedroom, excellent bathroom charging for internet is bad customer relations given the price
Food & peace Poor selection in mini bar
Beautifully appointed new wing added to original building we felt welcome from the moment we arrived. Staff friendly and helpful, room well appointed and delicious food served in the restaurant.
Relaxed pleasant atmosphere, friendly and efficient staff Difficulty in booking a table at a convenient time for us in the restaurant (on arrival). Would recommend others to book a table well in advance of stay. Food excellent though.
Friendly, courteous staff at reception and in restaurant. Breakfast was basic, but actually quite good, particularly recommend the homemade granola! Room was a little cold, the heating is basically electric wall heaters, and not sure this was sufficient for the room. The bathroom also relied on the towel rail to warm it! Restaurnat a little pricey, although the food was very good! Located just a little bit too far to walk into town!
Beds and rooms were comfortable. We were moved promptly to an alternative room when there was a problem with the plumbing in the initial room. Pillows too soft
Decent bed and linen Poor service, poor cooking, overpriced breakfast, chipped crockery, dirty carpets, ugly new buildings, view of carpark, need I go on......
Very welcoming, comfortable and clean; efficiently run ; very good restaurant
Excellent Hotel. The food was outstanding.
the staff were extremely friendly and helpful. the room was very comfortable and loved the fact that it had a cd player.
Vi bodde på hotellet för att besöka Newmarket, galopptävlingar och auktion. Det är bra att hotellet ligger så nära en stor väg och har bra parkeringsplats. Dessutom var det ett vackert hus med vackra blomsterdekorationer och trevlig inredning. Trevlig frukost. Receptionens hjälpsamhet var bra. Det luktad mögel i badrummet (rum107). Betjäningen i baren på kvällarna var mycket okvalificerad verkade mest intresserad av att stänga baren. Däremot den betjäning vi fick på dagen var mycket hjälpsam och kunnig.
Extremely noisy; unfriendly front desk staff; small rooms with outdated furniture and electronic equipment. I left 2 hours after arriving because I tought the noise level was too high. The front desk staff didn't even ask me why I was leaving or if they can do anything to help me. They just took the key ( metal, bulky) cashed the check and said good bye.
the staff were happy to help and the facilities were very good. the room was warm and comfortable
Easy to find, Staff very nice, suited our purpose. Hard Bed
fast service, good decor
Discreet, quiet and private. Excellent bar and restaurant.
We were upgraded on the second night due to our complaints into a crown room. This just about reached 4 star standard. The receptionist who upgraded us was very friendly (the only member of the staff who was!) The hotel room we were given was a twin (we had requested a double). It was small shabby and the beds were extremely uncomfortable (broken springs and lumpy pillows). We couldn't be moved as there was no other room available, but were offered no apology or an offer to be moved the second night. The breakfast was average, the scrambled eggs runny and the service awful (we were seated, went up to get some food, came back and another couple had been put at our table - despite our bag and coat being there!). The dinner was also average. The 'gym' was dated and cramped and the changing rooms filthy.
The breakfast was excellent, the staff were friendly and helpful and the facilities were attractive The room was rather dimly lit and the double bed was rather firm and uncomfortable
A double bed for single occupancy The room was generally clean but they had missed dusting lamps and skirting boards - no tea on tray
I found the staff very helpful, nothing was too much for them. The parking was great all in all a very enjoyable stay. Will come again. Everything was spot on.
Bath Mat Shower Hooks / Curtain brown stained rust rings these are cheap to buy seemed a shame spoilt bathroom
central location, well appointed room, reasonable restaurant poor service in restaurant which was very busy on a Friday night and understaffed
Excellent breakfast - but had to pay on top of a high room rate. Exceptionally poor value for money. Plus the back of the hotel looks onto a 7 storey research labs.
Well located, near to city centre and train station. Nice room, good service. Difficulty in accessing the internet service from the room
Central location,good food and special Reception seemed unaware of active hotels agreed rates for b&b
Convenient situation, friendly, efficient staff & excellent shower!
Room was fantastic loved the bathroom facilities, drinks range very good, loved the cigar facilities, decor atmosphere very sexy and romantic. The garden area could have been better and the room was too hot for me .
It is very difficult to find a clean and decent hotel room in Cambridge that is also quiet and serves good food. Hotel du Vin is the only one that is clean, quiet and has a decent restaurant.
Service was excellent. Reception staff very accomodating. Restaurant first rate. The room was simple but beautifully presented. There were no glitches, flaws or loose fitting (rare in my limited experience of hotels). It could always be cheaper!
The comfort of the bed, and the breakfast The view of the aircon units from the bedroom window, the fact that the room was chilled on entry on a cold and wet day - and heating took ages to work, the delay in being served tea in a chilly library , the failure to return my call to reserve a table in the bistro which meant we had to go out into the rain to find another restaurant
Hotell personal, Reception öppen 24h, ex hjälp att boka taxi hem. Bra rum, rent o tyst. Standarden motsvarade presenation vid web beställningen Frukost, saknade ost/skinka, grönsaker mm på frukosten. Blev mätt men ingen trivsel. Bra om det framgår avstånd till centrum bättre, och att det inte ligger i stadsomr, låg mer i fabriksomr lite "utanför". 5-10 min gångväg till buss plats.
Vänligen skriv minst 15 ord
very lovely place to stay.
The hotel was efficient and in pleasant surroundings, and just off the A14
Location, ease of parking, good reception rooms Lighting in bedroom (dreadfully dim), bedlights which did not match, bathroom lighting (same), washbasin which would not hold water. Trouser press which did not work, no written details of hotel facilities in room.
Staff were helpful and all appeared to enjoy their job The furniture in the public areas was looking a little threadbare, shabby and tired.
The spa and swimming pool were excellent, very relaxing I didn't like the fact that an extra 10% obligatory service charge was added to drinks and dinner, this was not made clear until payment was asked for and I felt I was being ripped off. Also we could hear the guests in the room next to us when they were only talking, not really conducive to a romantic break!
The swimming pool and the gym The room was quite old. The rate of the room: i found it too expensive and no with the quality I thought it would have
easy to find. easy to walk into cambridge. clean and helpful friendly staff buffet breakfast was a bit chaotic
Good standard all round. I had a problem when checking in, no details of my booking on there computer system, gave them the hard copy I had from the internet booking, waited 15 minutes and they said ' We do have problems with internet bookings not showing up on our computer reservation '. Allicated my room then.
This is the second time I've stayed I like it because it's just far enough away from city centre which makes it peaceful,will go again next year if not before.
Reliable Holiday Inn standards. Friendly, helpful staff. Poor value of mediocre food in restaurant - however, no worse than most chain hotels
The room was excellent (I was upgraded) so was the bed and linen. The hotel food was dreadful
the room &ensuite were of a good size liked choice of bath or shower.
Ease of access to Cambridge. Plenty of hotel parking. Facilities within the rooms. The service during breakfast. The luke warm temperature of the cooked breakfast on the first morning.
All round pleasent experience That it costs more for a single persons stay for 2 nights then as it would if a couple were staying for 2 nights
We really enjoyed our stay at the hotel , The staff were excellent , the room was comfortable and clean and the food we had was very good and presented well
Business A lot of the staff did not speak good English
The standard of the Spa and Gym facilities was excellent. Staff were friendly and the Cocktails at the bar were an expensive but worth it indulgence! This is a corporate hotel and caters for business events, so it not as touchly feely as some other establishments. It is quite apparent from the photos of the hotel on this site that is it not full of character, charm and history and people who are looking for this should not book here. Some of the negative comments are nit picking to say the least - yes we would have loved another packet of biscuits in our room but it's not a decision clincher!!
Staff were very customer focused. The hotel and facilities were excellent and our short staff was extremely relaxing Sunday night we went to Elmsfield recommended at reception. However no food available. Returned to hotel 10.45 - restaurant no longer serving and for room service the food was very limited. It was a shame as there was then nowhere else to eat in the area.
When I booked out! The Bar food was overcharged for what you actually received. No TV in Bar area. Breakfast luke warm .
Location for meeting members of the family and meeting a business aquaintance.Easy to find and although large gave the quiet peacefull nights sleep I required prior to the onward journey I had arranged. I had a problem with the door locking system that required help from the staff.
Convenient to Cambridge City Centre. Breakfast was delightful. Owners are lovely people. Room on bottom floor was a bit warm (we went in mid-May), and there was no fan. There were windows that we opened, however, which cooled the room down at night. Operating the shower was a bit confusing.