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Following both picks and description, we chose the Hyatt for our first night in Morocco. While the hotel looks beautiful, is centrally located, and has a nice pool and OK-ish gym (Technogym equipment but from at least 2 or 3 generations ago), we had several disappointments: 1) There was hair in our supposedly clean bathtub, 2) there was a half eaten meal, chocolate bar and half drunk bottle of water in our supposedly re-stocked minibar, 3) it took a call to the front desk and then another call 30 mins later to the manager to get 1) and 2) addressed, 4) on checkout the front desk clerk tried to charge us for the room and internet usage (which we tried to use but encountered an error), 5) there was mold on the shower head in the shower and the shower head in the bath had leaks that caused it to spray over the bathroom floor. In summary, not what one expects for US$+ a night. To be fair, the Director of rooms ensured problems 1 and 2 were fixed with our second call and accepted the fee...
I stayed in the executive suite for one night. Service was excellent. Sheets were clean. For a five star hotel and paying high rates for this room, I was not too happy to find stains in the bathroom. It seemed as if someone had just quickly wiped the bathrooms with a dirty damp rag. As far as food, breakfast was in a lounge exclusive for that floor. Very courteous staff working there. Afternoon cocktails also available there. No free internet. It should be mandatory at all hotels. Over-all I would recommend staying here if your willing to pay these rates.
the hotle staff was not verey helpfull accepet if you gave thim some money , ther is no aircinditons in the rooms , they said it is not working !!!!???? the suit was very small . the hotle staff was not verey helpfull accepet if you gave thim some money.
I Like the location and the confort The rooms was dirty.
i think the location was the best part about the hotel, and it's easy to get taxi.
The staffs friendliness Not sure.
the bed was comfortable and the sheeting clean. Had coffee to make in the room. Good airconditioning. The carpets were filthy.
Location was close enough Ac did not work. Could not sleep all night. Hot and mosquitoes all over the place when I tried to open the windows. The staff took forever to even acknowledge and never fixed it. They would not offer me another room that wasn't filled with mosquitos.
the hotel is good, but i was in transit and coming from a business trip; so it seemed very far.
i liked the hotel, the staff and the location. The hotel is equivalent to a good hotel in New York and has an international standard. The door man and the front desk staff were awesome and very helpful. i traveled a lot around the world I was happy with this hotel
Airco, television, they called the car rental service for usd Carpets on the floors, clerk tried to trick us during money exchange...
The hotel was in a great position with easy walking access to lots of things the toilet was leaking in our bathroom and we missed breakfast because no one picked up our menu selections from outside our door, despite them being put out well before the collection time.
Parking to the cars, The Music in the Restuernt!
in center none
breakfast, comfort, view, unique feel, friendly and helpful staff
the rooms are very bad, in your web sit it looked very good but in reality it is very bad. i did not like any thing in the hotel
actually the room was very luxury, dublex. it was a really very clean, all my family thought that it is 5 stars. its location is very good near the center of the city. if iam going back to casablanca sure i will stay in that luxury hotel nothing, everything was perfect
The first stay was ok, but I wasn't happy with this second stay at this hotel. Probably, depending on the timing, and the staffs... The lady at the front desk was not professional, and she gave us very bad room so that we had to ask for more clean room with some tip. In addition to that, the remote controller of TV didn't work.
The staff were very helpful & had a good understanding of english Limited selection on the menu for the evening meal, maybe we were getting to set in our ways with previous places we had stayed had buffett meals.
location, WIFI -
The location. Your staff!
The room was huge and the bath comfortable. Breakfast was fair and staff helpful. The hotel is very old so all furniture and bathroom facilities could be better. This hotel can not be sold at a price of a new four star.
location. staff very receptive to American visitors. :) time to renovate a little.
It's location. It's breakfast. The hotel was good in certain way. It was a little old but considering the city infraestructure I think it is not so bad. I wouldn't recommend it if it were in europe. It's like a 3 stars hotel.
Convenient location This is not a 4 star hotel/ much ,much less