From your reception desk to cocktail area to dinning room to the door attentants, the service was great. All the staff without exception were really helpfull and friendly. It was a pleasure staying there and I would not hesitate to recommend Crown or stay there again. A little more shade at the pool area
Location & Staff Pool was not able to cope with occupancy. On 3 trips to pool we could not get a lounge chair
Access to the city on your doorstep. The rooms were serviced poorly. Not what I would expect from the Crown.
staff very cordial & helpful. We requested for a micro-oven - & it was brought in almost atonce ! There was no smoking section inside the hotel-
good well situated hotel high quality rooms and public areas
Clean, good location, easy access
the hotel was central to every thing there was nothing that we didn't like
That it was very close to restaurants and pick up location was right outside the back door for all of our excursions..great location.. The menu selection was not very good and actually the food wasn't to our liking..as far as room service went..we did not eat at the restaurant itself..so I can not comment if the food there was any different..-----I Will say the room was large and comfortable and the view was great...
Spaciousness and facilities of our room. Air conditionioning problem was reported, fixed the next day
I expected wired internet to be supplied free to the room
The closness to the city walking distance to everything The hotel wasn't as nice as we expected, for the money we paid we thought it was abit to much, the hotel appartment look nothing like the photo's as we where there for or first anniveriery and were not impressed. and would not recommend.
Convenient location with excellent facilities and an upmarket feel to it without being intimidating. Pleasant and efficient staff. Shortage of free parking.
Excellent location with hartbour views, walking distance to shops, restaurants
comfort, room service meals, peace
Booking online apparently cancelled my reservation. Staff were most helpful in re-organizing.
A good, clean, well presented hotel and we appreciated the complete chinaware, cutlery etc offered in the suite. The room service hamburger was a good size and service was prompt. The decor is a bit Spartan and sterile. There are plenty of blank walls which could be spruced up with a bit more artwork, especially given Darwin's reputation for brilliant Aboriginal art. It seems there is also plenty of advertising space which the hotel could, perhaps, sell to generate more revenue. Adding Bircher muesli (my favourite) to the breakfast menu would be a plus.
the central position of the hotel to the city, restaurants and entertainment of Darwin I had to leave early to travel to work place and asked if I could use the extra night paid at a later time and was refused... told I needed to give 48 hr notice... I only made the original booking the day before and had no way or control over the circumstances...
Very pleasant and clean rooms, extremely efficient staff (check in and check out in a few seconds), good location.
no fuss the hotel just went about it's business in a professional way
good check in and out,staff very friendly,ideal central location for city centre. used this hotel before and would certainly return
Location is good. Room is clean. Staff are professional. None
Proximity to everything
Location is perfect for walking around Darwin. Spotless throughout and has a very reasonably priced cafe for breakfast and lunch. Would stay there again. did not have a business centre for internet use if you did not have your own lap-top.
our room had good reading lights at bed and desk, the bed was very comfortable, the furniture modern and well kept, the bathroom convenient, the laundry user friendly, the staff very friendly and welcoming and the breakfast buffet was outstanding in quality. the location of the hotel was perfect for sightseeing the cbd and harbourside of Darwin.
good location. easy to walk just about anything downtown. did not like the lighting in the room. Too cold looking with cfl bulbs.
Very good service. We were upgraded because of Booking.com.
had a great time enjoy the hotel and the darwin harbour precinct
I liked the location on arrival late afternoon, there was a breakfast tray on the floor outside our friends room, obviously not collected earlier that day. Not a good look!! Also, I don't think tables at the 'bar' should be able to be reserved..bars are usually first come first served. We called in for a very brief drink, were only going to be there 8 minutes, sat at a 'reserved' table only to be told by two young staff that we shouldn't be sitting there. After explaining our short visit, we were 'allowed' to stay....not very welcoming...
Great location Credit card surcharge, the epitome of poor business practices. Especially for travellers from overseas such as us.
The view was excellent and the proximity to the CBD was very good The servicing of the room was very poor.
The position of the hotel on teh waterfront, the views, the room service was very efficient and also when we checked out. The service always had a smile which makes for a nice change, great views, and awesome to be so close to the wave pool.
The staff was pleasant. The room was nicely furnished. The oneline information about the hotel indicated that there was free, wireless internet access throughout the hotel. This was not true. There was not wireless access except in the lobby area and access was not free anywhere.
New and very comfortable hotel, big room, fully furnished, dining and breakfast were pretty good and not expensive considering the level of the accommodation.Staff friendly The hotel is finished but some improvements on the surrounding area are still on so it was fairly noise in the morning. It's better to have a car because it is not so close to restaurants and shops on foot.
We loved the location and the staff we very helpful Unfortunately, when we arrived, our booking was not in their system. So, despite booking through your organisation, we had to pay again on our credit card. When will you refund our money? Please respond asap
The staff at reception were very helpful and courteous. Will be great once the place is fullly finished! Building was not yet completed.
the location rooms smaller than expected and service was spoasmodic
They had no record of my booking through you guys
Terrific staff, nice dining, lovely pools. we chose this hotel as our gateway-to-Kakadu stop for rate, location, amenities not a thing
The location and the atmosphere
We hired a car & found that it was really easy to get to & from the Resort. There was one day that we had to ask for the bed to be remade as it lookes as if it had just been pulled up.
The convenience of the location, the pools and the pool bar. The People to People Group. We paid alot of money to stay there for a holiday and the inconvenience of not being able to sit where we wanted to sit in the evening was a pain when they were having their "Private Function" The time of the year we stayed there is not a good time for that particular group to also be accomodated in your hotel. At times the kids were loud and obnoxious and did not take into consideration the other patrons at the hotel. Given a choice, if I knew that group would be staying there again in the future I would look at staying elsewhere. Based on your next question, I would not recommend people stay at the hotel whilst the People to People Group where there, otherwise I would definetly recommend our friends stay.
We found the service excellent and close to the city.
convenience to city, city transport, tours, Darwin city points of interest. Has a nice pool. We find the restaurant too expensive.
The water heater worked poorly. It took a long time to get the hot water and flowed slowly.
Room was excellent, pool environment very pleasant, breakfast room very nicely laid out and all other amenities very good.
The service was very good and the room was very pleasant. The service in the restaurant was slow. If you are a "table for 1" you don't want to wait around a lot.
the helpfullness and consideration of staff i tought it was just a bit more out of town than i expected, but that was my issue, not the hotel
The pool area is lovely. The view from the room of the ocean (when we changed rooms). The decor of the room was dowdy, making it dark and uninviting. It did not seem at all like a luxury suite. On our previous visit (5 years ago), we had stayed in a room rather than a suite. It was decorated much more nicely and felt fresh and good to be there. Also, the bed was uncomfortable, making a good night's sleep difficult.
The great rooms, good restaurants and fantastic pool. Needs more shuttles into Darwin City.
Spa bath, King size bed, balcony, Evoo Restaurant, lots to do without leaving casino, 11am check out Bar service was very slow in the gambling area, only had one drink wanted 4 or 5. DVD player was not tuned to the TV,
the proximity fo the accomodation to the cbd.
Smoking is outside. Casino staff were friendly & taught me how to play at tables. As soon as we arrived staff were there to take our bags from car to room.
Location convenience. Unable to access balcony from room.
The room. It was beautiful. Even received chocolates on the pillows at night time. Loved it! Many of the staff were lovely. Waitresses didn't know the menu (sunset restaurant). Menu said Cocktail of the week, however the waitress said there wasn't one and so did the barman.Waiters talking in different language in front of customers - loudly.
Location, location was the most oustanding benefit for us, along with te use of casino. Hotel was fairly expensive for what it was, although accommodation seems expensive in this location at this time of year - perhaps time for upgrade in peticular the bathroom.
We loved the pool area, I'm sure it is going to be more outstanding once the renovations are done! With so much grass area space at the back of hotel a mini playground would be wonderful for kids to play in with BBQ for hotel guest to use so we can sit relax other than the pool area looking at the wonderful ocean view you have to offer as you feel uncomfortable taking chldren downstairs to eateries in the casino.
This is the 'elder' Holiday Inn in Darwin (the new - more expensive - one is located next-door. A bit worn around the edges, the hotel is popular with workers from the Timor Sea oil rigs which accounts for the fact that breakfast starts at 3:00 a.m. and runs for seven hours! The rooms are adequate but no more. Each has a small balcony and those on the Esplanade side have a magnificent view across a green park to Darwin's outer harbor. The hotel is quiet and within walking distance of the shopping district. Taxis are readily available for longer trips and are inexpensive by American standards. The desk staff was welcoming and efficient, the room was clean but weary. We found the breakfast to be EXCELLENT and suspect other meals would be too. Chosen for its moderate price, the Holiday Inn did not disappoint and we would stay there again.
We stayed in this hotel by accident. There are TWO Holiday Inns in Darwin and this, the old one, has seen better days. The place is showing its age, especially in the furnishings and a kindly but obvious lack of attention to cleanliness. Many of the residents appear to be roughnecks from the Timor Sea oil rigs, a fact which explains why breakfast begins at 4 a.m. All that said, we had a great stay! The hotel's location -- it looks out across a park to Darwin Bay - is wonderful but not particularly close to the actual harbor area. The staff was friendly and the food both tasty and inexpensive. Darwin is not exactly a tourist mecca but its a fantastic little town in the tropics with a lot of history and not too far from wonderful natural parks and superb aboriginal rock art. Several local museums, especially the aviation museum, are excellent and well worth a visit. In all, this hotel is, like Darwin itself, a bit funky and kind of fun. Recommended particularly if cost is a consideration...
Centraly located Restaurant very average
the friendly staff,close to all amenities,
The esplanade view,especially from, room 517. it was quiet (once we moved away from the construction noise next door).
Surcharge for views was robbery. This hotel has tiny non-opening windows facing the water. It was completely misleading and I wish to lodge a formal complaint about this rate surcharge.
Everything was very clean and inviting, the foyer was beautiful and the pool area was clean and inviting also. Its a beautifuly located motel and the view is fantasic if facing the esplanade. I found that the staff didnt seem interested about being at work and didnt smile much at all, not very many desk staff seemed happy to help only that is was a chore to answer a question if we had it. I also asked for a brocure on the hotel and it couldnt be provided. I feel the amount we paid just for a basic hotel room was a bit overpriced.
Restaurant food quite good. Comfy room, bed etc. Nice interior layout of inside of hotel. Reception area decorated with overhanging plants & ferns in foyer/bar area absolutely delightful. No,
absolutely nothing - checked out early dark, damp, depressing, over priced, over rated
it is centrally located, clean, and services were very adequate.
comfort of the room big enough to totally spread out and not trip over anything no
Breakfast menu It had a temporary pool that was smaller than a suburban backyard pool and there was major building works next door. We were not informed that we could use the hotels pool next door until we complained at reception. The rainforest effect around the interior of the hotel was very musty smelling. Very outdated furnishings - not a 4 and a half star hotel. Also disappointed with the extra we paid for a harbour view.
The staff was very friendly and helpful, The microwave oven, sink and crockery came very handy. The room was cleaned and serviced daily which was a nice gesture. The Resort is in a TOP spot, walking distance to shops, the 'Wave Pool', Restaurants and so on. I would recommend this place to anyone. The Duplex Villa is a bit small, but the verandah made up for lack of space inside. The room could have done with an extra wicker chair instead of only one and maybe a small round table.
Beautiful surrounding gardens and the rooms were clean and comfortable. Noise level, from nearby pubs on the weekend, could hear the bands playing, people going past drunk. Road sweepers every night and lots of traffic noise very early in the morning.
The villas were excellent and the provision of an electric bbq on the balcony was a welcome addition. the pool was a welcome respite - overall the facilities were great
The rooms where quiet cosy had a nice pool and the staff where very helpful There wasnt anything I did'nt like about this Resort
The proximity of the hotel to points of interest within Darwin City was excellent. It is also good value considering it's location.
The pool was kids under 2 friendly Only having a breakfast restaurant made it a little hard but there is plenty of places just a short walk away.
the room was spacous, the staff were excellent the private spa was not privatecould of had a few more facilitys i.e a games room, inhouse meals and the wifi did not work and tv recepoit was very poor
I loved the location,so close to everything,friendly staff,comfortable room,lovely pool area.
Nice quiet and convenient location. A lovely sheltered pool for a refreshing swim in lovely surrounds. A little compact but larger units were available if preferred.
Very friendly and nice staff. Nice pool area with palms and deckchairs. Nice facilities (laundry, etc.( We wrote an extra complaint already. We stayed three nights at the Palms City. Two of them were fine. The last one unfortunately a nightmare. We were hunting 20 - 30 bugs all night long and couldn't get to sleep because it was really discusting and disrupting. When we used the insects spray, it even got worse and we had an invasion of bugs coming out from the corners of the room and from under the bed. Please see our complaint form we filled in at check-out. We would expect a refund for the last night!
Location, access from transport, waterfront and in-house facilities excellent.
Very helpful Staff, view from room, swimming pool, late checkout, massive 'single' bed, well priced room service. Can't open the windows
It was very centrally located. The rooms were a little dirty and the beds very old and uncomfortable.
It was in the heart of the city district and close to shops and the bus station to the rail terminal. Tours were easily scheduled for pickup at this location. The pool was wonderful to be in with the hot humid weather during my stay. My room had an odd smell that I detected off and on, sort of like dried urine. The drapes were not in very good condition and there was no inner sheer window covering.The carpet needed to be cleaned as my socks collected a lot of dirt after I walked on it in my white socks.
Good service, food also good and the location of our room. All good
Easy to come and go. Check in and check out very efficient. In house car park system works well but at A$15 extra/night is pricey for extended stay. Staff organisation for breakfast was very variable, and unable to cope with peak loading, person in charge changing daily and staff lacking clear and consistent direction. Food selection very basic and variety lacking.
The hotel staff were helpful and well presented. Hotel located well for easy access to city.
staff were excellent Some minor age problems with electrics. All access to upper floors via elevators, no provision for using the stairs. single rooms share laundrey with cleaning staff, very hard to get to wash and dry your gear.
Helpful staff at main desk. Pool area very nice. Car security commendable. Nice compact kitchen in room. Room not cleaned on Sunday. Cleaning done too late in the day.
We liked being able to cook our own meals and the easy walk to the city centre The airconditioning would have been better with an instruction book , as we alternated from far too cold , to too hot, as we tried to figure it all out.
very central location, modern,clean quiet couldn't check in till after 3pm, would have liked room to be serviced before we got back from touring in the afternoon
Convenient location without being in centre of town. Housekeeping staff very friendly No screens on windows despite insect & reptile warnings
it was conveniently located,close to restaurants,shopping(woolies),the Mall,bus stop etc. Our room was adjacent to the Woolies loading bay,which had trucks unloading late at night & early in the morning resulting in unnecessary noise interupting our sleep.
lots of shampoo etc .Temperature control good staff friendly. Central location as a local having a big night out no balcony and the pool area closed at 9.30pm meant standing on the footpath of a street to smoke feeling very unsafe
Location of the hotel was good as it wasn't in the city and as such there was very little noise. The rooms have been recently renovated and the bathroom was very functional. As it is a very hot climate the sheets were only changed every 4 days. Also the cups needed to be washed up by us. No washing liquid was provided.The person on the front desk should have advised this on check in.
Close to venue where Powderfinger performed.
Walking distance to city centre & casino & markets - nice & central. Storing our luggage during day was also appreciated
Excellent staff, very helpful The air-conditioning is slightly loud
Nil restaurant even though it was advertised. Not enough storage place for clothes in the room. No lift to other floors. I would not recommend it as a first choice, no reception after 19:00hrs until 07:00hrs
location and clean very basic and reception and pool closed at 7pm
The fact that I could do some washing after a 9-day safari tour from Broome. The second bedroom was stuffy and obviously there must be security issues if all the windows and doors have pole rods in them which meant that the air conditioner/fan had to be operating.
Excellent local information and maps from staff at reception. Room had a washer and dryer which was a huge plus for us. Comfortable with good kitchenette and bathroom. People smoking and leaving cigarette butts by the pool and in the gardens. I think smoking should be banned beside the pool.
Close to the city, but not in the noisy parts of the city. Nice to have the pool in view from the front door of the apartment - can check up on the kids. Always want cheaper - or even a cheaper option, i.e. no daily linen service and therefore a lower cost.
Yes I did like staying there. They gave me a late exit as I couldn't book in the next place. This helped me greatly. I liked their swimming pool and the person at the reception was very kind and helpful. I travelled on my own. no
Late arrival/check-in facilitities; Proximity to city and location; Effectiveness of air conditioning system. Breakfast and cleaning arrangements.
It was comfortable and clean. Electronic equipment was in good order (particularly the TV which was a current digital model). The staff were very friendly and extremely helpful. The restaurant was convenient and good value. The pool was opened an hour late twice during my 14 day stay and I do enjoy an early morning swim. Apart from that, I had a very enjoyable and relaxed stay.
The quick access to city and Casino, and the quiteness and beautiful pool No
that it was exactly as advertised, the room was clean and the staff were accomidating Location
staff very kind to allow us to leave later than planned lots of broken things in the apartment
The hotel was reasonably priced, a fairly handy location, nice pool, but didn't use it and friendly staff. Two single beds joined together to make a double, with a big, slightly uncomfortable ridge in the middle, not the best bed I've slept in.
The location was great. Good shower. Very expensive for a very average room. Stated Cable but not full cable just a couple of extra channels. Only three pillows. Air con set at 24, not able to adjust. Restaurant breakfast very expensive for what you got. No fresh tropical fruit just apples, oranges and pears.We paid less for bed and breakfast at a 4 star hotel in the centre of Paris this year. I was a bit shocked at the low quality.
Convenience: close to airport No
The pool was great for the children providing a relaxing atmosphere and range of options including waterfall, spa and different depths. Also the staff were extremely friendly and helpful especially the gardeners.
The convenience to the airport plus the shuttle bus availability; the outdoor area for relaxing
The location and the noise of the room was probably the worst nights sleep we had the entire time we were away, lugging cases up stairs was very hard for us,not being that young. asked for a wake up call we didn't get it. Nothing to like except the weather.
The attentive staff & 24hr reception & shuttle service restaurant prices a bit on the high side & no room service
just great vibe loverly layout of the place and well presented nothing was great place to stay
friendly , location it is a pity the pool is so close to the bar
Very comfortable bed, location suited us well re business meetings and airport
we always stay at the airport resort for location and the long fong restuarant accross the road.we stay about 10 times a year
The entire hotel owners/staff (I believe we met all of them over our stay) was just amazing. They were very friendly and helpful for anything and everything. The room was packed full of goodies to help enjoy our stay. I seriously cannot say enough good about the staff though; they clearly care deeply about their customers. The hotel is toward the outskirts of the town but do keep in mind the town isn't very big at all so that isn't a major setback.