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... after a night out we returned to hotel & decided to have a night cap @ bar. The bar man (Andy) was particularly friendly & professional. We had mentioned not having a kettle in the room, which we had thought was odd & in the morning there was a note under the door, explaining that the kettle was kept in a drawer! There are not many staff who would've bothered and we were very impressed by this personal attention to our enquiry, it made all the difference to our stay. All staff were friendly but he was particularly good. The bed was very comfortable. The room was a little tatty & in need of modernising. At first glance we could see that two single beds had been pushed together to make a double (despite having booked a double room), however this wasn't a particularly bad point as it meant the bed was massive! (A valance on the bed would've easily disguised this & not made it so obvious) The price list of food seemed very over priced £12.95 for burger & chips! For that price we would've expected very good food indeed but we were put off eating in the hotel because of the pricing so can not comment on its standards.
The breakfast was very varied and good
everything was just perfect.
Great location for exploring Exeter and it's surrounding areas Inconvenient parking arrangements.
A beautiful building - lovely staircase and stained-glass windows. Very welcoming, friendly staff. Good breakfast. The walls are very thin - could hear every noise from the corridor and next rooms. The car park is very tiny and difficult to get in and out of.
Friendly staff , clean and good food. A lot of early morning outside noise.
Newly decorated room was excellent - beds extremely comfortable Bars and restaurant (both decor and breakfast) did not match quality of rooms
Comfortable bed; polite, friendly staff Towel rail didn't seem to be working, even when I found where to switch it on!
Nice Building, good location Couldnt find my reservation, 1st room we were given had not been cleaned and breakfast poor quality
The attention of the front desk personnel was outstanding, courteous and attending to my needs. I arrived late at night and was treated with excellence. The interior layout is complicated and there are insufficient signs to indicate the way to rooms, lifts and escape.
cleanest hotel of recent ones silly point but that Dove hand soap in the bathroom is really hard to get out of the dispenser
There was no limit on check-in time - I was travelling a long way to get there Not a complaint as I had no time to use them, but I prefer a hotel to have a gym or a swimming pool or both.
Comfortable and clean accommodation with all modern facilities Cooked breakfast not good - not topped up regularly - ran out on numerous occasions
Good size room. Good breakfast buffet. New room was good but the bedhead light fitting was noisy during the night after it had been switched off, (cooling down?)
large room and clean.
the room was surprisingly large and well equipped considering it was at the lower end of the price market
The hotel provided an excellant overnight stopover for a very early flight from Exeter airport which is just over five minutes drive away.
Nice room. Took too long for the room to warm up.
location. Near to Exeter Airport.
Very friendly and helpful staff. Very good location with free parking just of the motorway and across from Park and Ride bus to city centre. The heating in the room was very inadequate. However, when this was brought to the attention of staff before our last night they provided a stand alone heater.
heating was on
The Rooms were clean,tidy and comfortable and the venue perfect for my trip. Breakfast although good with good service the Sausages were the worst I have eaten.
They have a nice chef and his cooking is out of this world Recently my new improvements to bar/dinning area Car park too much gravel hurts the bottom of your feet,some rooms are dated but improvements are underway
Comfortable room, courteous staff, clean and functional. Excellant breakfast. The bar was comfortable but the large screen television we found rather intrusive, although we could well be in the minority.
I thought the service was exceptional I arrived at nine thirty and asked if there was food available, the staff said kitchen did close at mine thirty but would ask the chef if hecwould wait a few mins, I checked in ordered my food. Not many places would put themselves out like that. It was greatly appreciated and u wouldn't stay anywhere else in. Exeter now and would highly recommend it to my friends.
Friendly helpful reception that provided the tourist information we wanted and advice for the cold weather. Very unusually, there were no faults at all in the room! The food was poor and the waiter, though friendly, clearly had no training in customer service. Choice for vegetarians almost non-existent.
Shower was hopeless
Easy access to major road system. Pleasant surroundings, very friendly, attentive but not pushy staff, good food nicely presented. The shower curtain didn't prevent water soaking the floor and this left a damp smell in the bathroom.
Good location, friendly staff, good food, warm and comfortable.
Just comfortable.... The meals were a little spartan with portion control..and took a while for them to be served
The staff were welcoming and prepared to provide assistance. We had no reason to complain.
Staff very friendly and breakfast was excellent
Lovely hotel, not too big or impersonal, staff very efficient, helpful and friendly. Excellent location for accessing city centre, shops, restaurants etc. Overall a very pleasant experience. None.
The friendly, helpful staff. The breakfast was great, both in terms of quality and quantity. The location was billed as downtown. it isn't…it is a good 20-25 minute walk. The public transit seemed infrequent. There are few restaurants nearby.
Excellent breakfast,hot and tasty. Staff v efficent and curteous,good size car park, walking distance to town and pubs and restuarants.Quiet hotel even though on a busy road. No biscuits on hospitality tray and early check out time (10.30).
I would best describe this hotel as adequate. The room had all you needed, a bed, a bathroom and a telly, however it was a little on the small side espically for a tall man like myself. So if you like you rooms on the compact side and your on a budget, maybe this is the hotel for you. The room was average and the stay acceptable, so no complaints.
Clean tidy room Shower hot but weak flow Car park difficult to get into (due to someone else parking across entrance)
Very impressed. Thouhgt the hotel was good value for mony. High standard of facilities. None
Everything was really good from the check in/welcome,breakfasts and the large car park.Really good base for attractions of Exeter. Nothing to Fault.
Quiet On one occasion my top bed clothes were just pulled up My sheets were as I left them when getting out, Breakfast very mundane. Not hotel just a b/b
Relaxed surroundings, Great staff
Convienient and quiet
The staff where excellent and where very helpful.The room looks a bit tired and need abit of a makeover The room itself looks old fashion but good value for money
Nothing On entering the bathroom I was confronted by a dirty toilet bowl (without going in to detail). I am not sure the towels had been changed The room was cold and I was unable to heat the room The wifi would not work
Menu and food better than expected
Staff are friendly and the hotel is pleasant
To be honest I found the hotel very old fashioned and in dire need of modernisation. I could not open my bedroom window, one of the curtains was partly off the rail, the tv tuned into CBeebies and not much else, I struggled to get an internet connection from my room and the avocado bathroom had a loose hot tap on the basin. The bar had no atmosphere at all .... there was a tv there but it was not switched on for some reason. There was a strange musty smell about the bar and lounge area. Not sure how the hotel qualifies for its AA 3* rating
By far the best thing about my stay was the breakfast! All the food was locally sourced and the bacon,sausage and eggs were exceptional.
We were not too impressed whent he fire alarm went off at 7am and we could hear our neighbouring room playing thier music very loudly from early in the morning which kept us up. So although comfort and facuilities were more than adequate the nooise control could have been better
Very good food. Bathroom too small.
excellent breakfast and good light lunches in comfortable dining area Duvets are too hot,lighter bedding should be available
Very convenient for Exeter and for visiting friends in Devon
Cleanliness, quiet Breakfast overpriced
The staff were very helpful and the hotel & grounds were well maintained Dinner was not very good
I liked the friendly, helpfull & efficient staff at the hotel
the food was excellent with bright and friendly staff the room was extremely hot
The hotel was very welcoming and all staff friendly. The room provided comfortable accommadation and the breakfast was delicious. We would have liked to have been able to check in earlier as we were attending a wedding and had to leave early to make sure we didn't lose our room.
The services and staff were excellent in making you welcome and service in the restaurant could not be faulted
The friendly welcome, and good food Room 24 uncomforably hot. Have to sleep with window open and therefore in a draft.