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Location to Frankfurt airport. Cleanliness is OK Rooms too small for a family with 3 pieces of luggage. Shuttle is shared with 4 hotels. Service staff is not available if needed late (had to change rooms because they were out of soap)
Close to Frankfurt Airport. Super transportation from and to Airport.
Best location near airport. Very nice, very friendly staff. Nothing
Convenience to Terminal That I was told they could not guaranty a wake-up call as they were having problems with their system. As I had an early flight, I awoke at 3 and did not take a chance on going back to sleep for fear of missing my flight. Ended up that the system did work, and the hotel also followed up 15 minutes later to ensure that I was awake.
Excellent check-in, fast and efficient. The room is super clean. Nice firm beds that we like. Internet is included. Nothing, all went smoothly
Nice room for a great price. Very close to Frankfurt Airport.
It was close to the Airport. shuttle bus service available. Staff are very helpful.
Great for a few nights. The rooms are clean and quite. Snacks and drinks are avalivble through the night. Just a hop, skip and a jump to the Airport.
Very closes to airport within walking distance and little cafe to pick up some food if nessary Check in time at 2 pm a little late, rude desk staff member.
This is the perfect place if you are flying in or out of Frankfurt. I would highly recommend to anyone.
the ease of connecting to trains fior busines and shopping.nothing nothing.
The staff, especially at the reception desk was very nice. They seemed all very welcoming and always showing a warm smile. They also did their job diligently and were always willing to help. I actually remember and want to thank Melanie for helping me find my lost wallet. There was no excess of luxury, but my room was big, quiet and very comfortable. Honestly, it is a perfect place to stop by since it is very comfortable and convenient at a small walking distance from the airport. No free wifi all around in quite inconvenient. In order to achieve excellence of service, that is a must nowadays. Also, the wait for the check in was a little exaggerated, but it was caused by external circumstances to the hotel (flight cancellations) so it is totally understandable. And once again, the staff remained calm and welcoming despite people's complaints.
Nice location, beautiful room, very quiet for airport.
The rooms smelled like people have smoked.
The rooms were nice and modern, very convenient location. Breakfast is not included and when I was asked if I wanted the breakfast package, the front desk failed to mention it was 25 euro per person before asking to swipe my card. This hotel should never even think of charging 50 euro for what is included at 99 percent of hotels. Their food prices in the restaurants were also absurd across the board. Nice hotel but felt like I was being squeezed for every nickel and dime possible. Expected more than this.
Cleanliness Comfort Quiet rooms Coffee in room
Never leaving the building to go from the train station to the hotel, then to the airport terminal the next morning was incredibly convenient. The window curtains did not close fully at each end of the window, which allowed some light into the room at night. The bathroom floor had a blunt edge of raised stone-like flooring material at the threshold. I had to fold a towel several times and lay it over the threshold in order not to catch my toe and stub it or trip. Poor design!
Best location Tv channels were not working properly. Tv experience was below averag. Bathroom sink faucet was leaking
Access to and from ICE train great.Clean and spacious, luxurious. Restaurant prices on high side. Breakfast not included in room price
this is a hotel for business travellers who need to be at the airport. and yet, what business traveller does not need internet? the extortionate price of 19 euros gets you horrible, lagging, interrupted, unreliable and slow internet access from your room, and the free wifi in the lobby does not make up for this extortion. when you pay over 200 for the small room already, internet should be included
Right next to and attached with a tunnel to the airport. The convince
Närheten till flygplatsen med en enkel shuttle service samt bra frukost. Lång väntan vid utcheckning och att det var väldigt besvärligt att betala med kort utan kod.
Perfekt läge , nära flygplatsen , valde ett rum med halvpension och blev överväldigad , maten jag fick var superb !! Rekommenderas !
very quiet room, good bed - Room was not made when I came!! When I called they came and made the bed but did not clean to toilet or change the towels! Breakfast was very expensive (28 EUR), it's a good thing I did not have to pay for it
Vänligt och effektivt bemötande vid såväl in- som utcheckning. Restarang Faces fantastisk, såväl mat som personal!
Good with transfer bus to airport
This is an airport hotel, and it carries out that function well. The location is obviously great (directly on top of the train station, a comfortable indoor walk away from the terminal). Some earlier reviews suggested that there was a charge for wifi usage; this seems to have changed as the Wifi I used was not only free but stable and decently fast. Nothing reeaally bothered me, but it fosters the typical fear of breathing on the wrong thing for fear you'll be charged for it. They charge a 50-euro fee at check in to cover "incidental expenses" – uh-oh.
Breakfast was very expensive.
Location to airport Pricey
Very good hotel in overall, good bathroom, amazing people from front desk, good security for the elevators. Poor information on how to get through it from the airport, confusing AC adjustment, below average bed, could be cheaper. Missing more worldwide channels. Could have more food / drink options close. Would be nice to have flight information available at the lobby at least.
Location Unairconditioned breezeways/hallways.
I had hard time finding the hotel, because of lack of clear visible signs in airport. Especially I got lost in the plaza just before, where escalators are. No signs where to go to find it.
Location and facilities. Nice and comfortable room Price is to high for what the hotel offers but the location is top...
Attached to terminal 1. Easy, covered walk to the airport in the AM. Difficult to locate initially. I knew it was essentially in the train station, and it still took us about 20 minutes to find it. Essentially no signs (about hotels) in the train station. We finally took an elevator up (thinking it couldn't be down), then we found signage. Easy after that.
We chose this facility for ease to all transportation.
Quiet Clean Location directly at the airport
We were in transit and it was perfect hotel from that purpose.
Receptionist unfriendly. I was told by another very friendly staff member that she is new...
proximity to the airport no free wifi
non-smoking room had strong cigarette odor
nice, spacious room, excellent shower, 4 minute walk to airport paying for wifi is just stupid at this point.
Förvisso kollade jag inte men hotellet verkade vara lång ifrån fullbokat. Varför då placera en hoppande på kryckor längst in på hotellet ? Långt från hissar och reception.
OK Jag retade mig på att man inte angaav att shuttleservice kostade för returen. Det var oärligt
När flygplatsen Tack vill inte köra den kort vägen mellan hotell och flygplats.