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Very helpful reception staff. Comfortable room. Parking was provided; something that is not always there even when a Hotel states it is on Booking.com Emptying the bath resulted in the bathroom floor being flooded as the floor drain could not cope and backed up. This was spotted and the draining of the bath regulated to avoid it backing up. Had I not seen the problem the room would have been flooded! Went to breakfast and found virtually every table left in a mess. On leaving the Hotel one hour later, it was still in a mess. Not impressed!
Hotel was at an excellent location - only 5 minute walk to Garden Tomb and 10 minute walk from Jerusalem's Old City Demascus gate. Great location for exploring the Old City and Mount of Olives. Hotel staff was extremely friendly and helpful. Breakfast that was included with room was great - lots of variety and high quality. Overall a great value. Would stay there again on a future trip to Jerusalem's Old City. Had difficulty accessing free wi-fi from room and lobby. But hotel had a small business center and was able to use their computers to get internet accesss.
This hotel was very clean, comfort and staffs were so kind and gentle. If I have another chance to visit Jerusalem, I'll pick it up for my hotel. You have see a dish of fruits in your room. I enjoyed Al-Watani (?) cafe as well. I can recommend this hotel if you are not Jewish. The only problem of this hotel is location. If you arrive at night, it might be a problem but if you come to hotel in a day time, I don't think it is a serious problem.
the hospitality and friendship of the staff was excellent, the location and cleanliness perfect
the location: close the Old City, my interest; the staff was really very helpful and welcoming, I love them :) Well, I learned from Palestinians that the rate I got is quite high compared to alike hotels in Jerusalem
The staff was fantastic. Willing to help out at all times. Fixed our room for us hours early when we arrived in the morning and provided us with cappuccinos! They only complaint I have is that the lighting in the rooms is not bright enough. It actually made packing difficult.
Mycket tillmötesgående personal.Fixade turistturer med guide dagligen. Packade matlåda om turen gick före frukost. Gick att växla pengar på hotellet ( växelkontoret på gatan var ofta stängt). Fick låna dator för att checka flygtider etc. Personalen ringde efter taxi vid behov.Nästan all personal kunde engelska. Gick att äta beställa middag även om de inte hade grupper( vi var 2 personer).
vänlig och hjälpsamt personal dålig luftkonditonering