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The accommodation was amazing ( i stayed in a deluxe bungalow) and in wonderful surrondings. The resort has been thoughtfully designed for the guests comfort. Two pools, the second of which is not near the beach and is much quieter. The staff were brilliant and always helpful. I recommend that you use the hotel airport transfer service to avoid a long walk accross the beach with your luggage. West Railay beach is beautiful and stunning location. No negative points to report - I had a wonderful stay
Location, room was ok, restaurant was better than others at railay beach Staff were poorly trained, unattentive and did not care about guests. Service in restaurant was slow. Hotel feels old, and expensive for what you get. Beach gets very noisy during day as boats come from Au nang
They were so rude that I was a single American female traveler even though I'm very polite. They over charged me 100 US dollars, that I now have to deal with when I get home. That's a lot in Thailand! Rooms weren't that cleaned. Pretty sure the "day bed" had bed bugs. Hated this Hotel!
Great location on beach and easy to get to after arriving by longboat.A very good breakfast with fantastic view.Good friendly service. Room needed a small table and chairs, and also not comfortable to watch TV. Not really deluxe as compared to similar priced hotels on Phi Phi or Ao Nang.
The location was amazing. There was a terrible smell of sewage. Once we kept the fan on for a while in the bathroom it would go away. But because the electricity goes off when you remove the room key it smelled for a while when ever we returned to the room.
Railay is the wonderful place. We enjoyed our holidays there. Thai massage is the best in Railay Bay Resort&Spa. A lot of boats near swimming area.
The view, the beach, the pool and my room's outdoor shower. The bed was very hard and the ac in my room sounded like a jet plane.
I absolutely loved everything about it. It's not exactly cheap but it's well worth having a splurge and staying there. I couldn't fault it. Nothing to say.
The location on West Railay is excellent The standard of the room was low and needed some updating
The West Railay Beach makes this resort. It's magnificent!
Beautiful beach! The best! The junior suites are a little older and musty.
As far as the location this was a great deal. You definitely want to be on West Railay. East is cheaper, but it smells a bit like an open sewer. We were just a minute walk from the beach with access to two pools, a tasty buffet breakfast and easy access to the other parts of the peninsula. No complaints!
We liked the hotel, we had a great time there. We were undecided but this is the cheapest hotel on the West Coast on Railay (which is the one you want to be staying at). Decent value or money although the facilities are a little old but it does the job and it is conveniently located and staff is pleasant and promptly responsive. We booked for one night but we ended up staying for 3 nights. The massage at the hotel is of a great quality, the best I had in Thailand on this trip. I did not quite understand the choice of placing a pond of singing frogs right in the middle of the passageway to the beach, they were really loud at night. but otherwise no complaints.
the staff was very friendly! it was no problem to upgrade to a superior room (with air condition, a lot nicer than the "basic room").
Amazing room, cleanliness, staff was nice, right on the beach, good wifi It was very cheap for the quality by USD standards, but hotels on the east side that are pretty comparable can be found for much cheaper and just a slightly longer walk from the beach.
Quartos lindos,modernos e aconchegantes. Staff muito atencioso. Restaurante com Chef excelente e café da manhã no estilo buffet delicioso! Infelizmente a Praia do hotel é um mangue, Mas mesmo assim tem a vista linda e da pra ir andando para Todas as outras praias tranquilamente .
The pool and the view were amazing. The trip to the airport was an adventure (truck, speedboat, golf car and taxi). The staff makes us wait a long time for the room.
Really nice hotel
nice little hotel, quite large standard room, very nice location, nice garden, friendly people breakfast is very poor
Ett trevligt hotell med mycket vänlig och tillmötesgående personal. Utmäkt frukost och pool En väg med mycket trafik mellan hotell och strand plus en aning högt prisläge är väl ett litet minus.
snygg design, stora rymliga rum, rent och snyggt. Den sega servicen, personal som inte talar bra engelska
we have had a very nice time
The pool area was good for adults and kids, the rooms were nice and the staff very good. Cocktails at pool bar average
The swimming pool is great and rooms were very comfortable. Staff were attentive and helpful. Breakfast is very good. A bit too family friendly - children always using the business centre and also children were welcomed in the "bar" where they were always singing karoke - which makes it not an appealing place for adults to go to have a drink and socially mix. The beach directly in front of the hotel is very disappointing.
Great hotel in a good location for Aonang main strip / beach but elevated from the road so the noise isn't a problem so long as you get one of the front rooms facing the pool area not the road. Staff were excellent especially reception who were very helpful with all aspects of our stay even arranging our next transfer to Ko Phi Phi. Rooms were generous size and perfectly clean. Hotel provides beach mats / towels for you to take to the beach. The lounger area around the pool is quite cramped with only a limited number of sun beds quite close together. There are plenty of other unused others around the hotel during the day but they don't have loungers.
It was near from the beach, 10m walking, and near from the main streets were the shops and nightlife is located. The pool is really nice and has great views. The breakfast is ok. The first night we had two beds joined horizontally, not vertically as normal!!!!! Needless to say our backs were killing us in the next day. I complained to the concierge and she imediatly changed us to a room with one single bed but still the first night was awfull! The beach located near the hotel is not from far one of the best beaches around and the nightlife located near is what can be said gentleman focused, as is not something a couple or a family would apreciate. Finally the bedrooms smell like they don´t get much air!!
The staff was friendly and helpful. The buildings are modern and stand our from the rest of the hotels/business on the main road. The included breakfast was excellent. The price does not match the experience. The room is mediocre. The mattress was uncomfortable and felt used. I could feel each metal spring. There were small bugs (akin to ants, but not ants) in multiple places in our room even though we were on the third floor above the ground. Definitely not the $90+ room I expected in a resort. The shower was built poorly such that splash from the shower gets under the shower wall and into the other areas of the bathroom, such as around the toilet. I would definitely not be returning to Cliff Resorts and I would look for other hotels in the area.
Great pool with best view in town
I dont like Ao Nang but we really liked this hotel, the staff was constantly smiling and quick to assist and the rooms had a wiew worth paying for, specially the ones on the top floor.
Rooms were clean and newly remodeled. Breakfast staff was good and the food was great! Two small pools were okay, the infinity pool had an amazing view!! The people working at the front desk did not seem friendly upon check in! I need assistance with their phone system (to dail an outside line) they would not offer to help. Upon checkout we had to wait over an hour for the staff to check our room.... This happened throughout our stay in Tailand but usually only took 5-10 minutes. This hotel made everyone wait for over an hour. Terrible.
Location off the hotel is great! food, tourist information & shopping is just around the corner. We were impressed that the hotel provides stuff for beach side activity eg, mat, sandels, umbrellas, towel and a bamboo carrier for it. Breakfast could be improved. very limited choices.
Friendly staff, hotel clean, close to the beach, good restaurants, it really was 5 star. The hotel is fairly quite and a little way out but they do run a shuttle service to other towns.
Beautiful hotel in the tropical forest with marvellous beach and sea -- like a paradise, excellent service and very comfortable rooms. We liked all, everything. Guys in the beach are very attentive. Bellini restaurant as well as Lotus serve very good food. Mind-relaxing massage in spa is amazing! Would be nice to have manicure in spa. One free shuttle to Ao Nang at 4 pm might be not enough.
Amazing boutique hotel. Friendly staff. Service with a smile. Breakfast was good but not fantastic. And would prefer a flat screen tv in the room.
Hotel is very beautiful and room is very clean Location is far away from the town. Breadfast has not too much choices.
Friendly staff, great with our young kids, good service at the restaurants and the food was quite good. Amazing breakfast buffet. Loved the toy box for kids by the kiddie pool. Great view of the ocean and sea stacks from the beach. Happy hour at the Sunset Lounge is a great deal! Good wifi for free. Property is a little dated, could use a remodel soon. Rooms smelled slightly mildewy. The location is a little secluded, so for day trips you have to take a taxi to Ao Nang pier, about 20 minutes (and $3USD per person each way), then a long tail boat from there. The pool seems a little corroded. There were stone seats in the pool that were too rough to sit on because of corrosion. The elephant fountains at the pool weren't working. Pool chairs are VERY close together and there aren't many so you have to scramble to get one. Would have liked a free taxi from the airport. As it was, the hotel was going to charge more than a regular taxi, so we opted to hire our own driver from the airport.
Staff and facilities were great. Can reccommend the thai cooking course at the resort!
This hotel offered the utmost relaxation. It's location is secluded and perfect for people (like us) who wanted to get away from it all. The staff were very attentive and friendly. They offered personalized service. Nothing.
The private beach and exclusiveness of the hotel but that also mean it's pretty far from other F&B outlets, town etc. As above
Very nice settings and surrounding that generate a very nice view at the sea and islands. The food And drinks are of good quality
the calmness and the beautiful nature the mosquitos
most hospitable staff that i have come across anywhere and a view of the sea out of this world
fräscht och bekvämt nej
Tillgången direkt till pollen från balkongen Frukosten kunde varit bättre
Fint poolområde, fina rum och fräscht hotell. Hade också ett bra läge, 20 bath per person för att åka in till centrum. Vi tyckte det var dåligt att dom la på skatt och serveringsavgift på priset på maten i restaurangen och minibaren. Dom la även på serveringsavgift på pool baren även fast vi själv hämtade dricka. En liten öl 100 bath och en liten vatten 47 bath. Det vore bättre om dom hade inkluderat alla priser i menyerna så slipper man får en obehaglig överraskning när man man ska betala. 100 bath per natt för ett extra täcke till rummet. Poolområdet var väldigt strikt, massa "förbud".
Helt ok, inget märkvärdigt. Jag är rök allergiker och hade bokat rökfritt rum via Er sida, dock verkade de ej ha det utan blev hänvisad till nytt likadant rum med samma askoppar I...De erbjöd bara att komma in och spraya I rummet - thats it! Superdåligt!
Excellent service, warm people, clean, excellent breakfast, near the center but far from the noise, good facilities. The rooms that are in the back have a view to an empty yard. Better insist on the pool view. no sea view.
Very friendly and attentive stuff, good food, well locatet and cool rooms!!! We enjooyed our stay very much. K̄hxbkhuṇ kan to the entire crew!
The hotel is located in a secluded area far from everything, so if you want to get away from it all, then this is the place. The restaurant is fantastic and probably the best buffets (breakfeast and dinner) we had on our entire 5 week trip to Thailand. The semi private beach is great and good for swimming with kids as well. When tired of the sea, then the pool is also a great alternative. Great and very attentive staff. Mosquitos! We were travelling with 3 children and the smallest was 6 months, and the mosquitos made it impossible for us to stay outside in the open air living room (which is very cool by the way), so when in the rooom, we had to stay inside the bedroom which was too much when staying there for many days.
Preety great but too expensive for the value. Well, its Ko Phi Phi, but still....