Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Väldigt stel och tråkig vänthall. Väldigt trångt i planet men fin personal.
Väldigt trevlig flygpersonal.
Plus: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Minus: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"
Plus: "Smooth flight from Copenhagen to Berlin - uneventful which is good. They even offered free coffee and tea."
Minus: "More room. Not losing our luggage at the end."
Plus: "Crew pleasant, operations efficient."
Minus: "Main course - chicken and potatoes with tomato sauce- was not very interesting, or very Scandinavian."
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Minus: "Late departure. No roof during queuing for loading and rain..."
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Plus: "Great food and service as always"
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Plus: "Everything was bearly acceptable"
Minus: "I asked the stewardess if she could fill my water bottle and was actually told that only one glass of water per person was allowed! Next time I would try Norwegian Air, which is known as a budget airline."
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Plus: "The crew was great! and food was good!"
Minus: "Not enough movie choices. Coach seats a little uncomfortable."
Plus: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Minus: "Seats itself uncomfortable for long flights. Boarding process could be better."
Plus: "Crew Flight delayed. Said 30. Actual 1 hour"
Minus: "Kayak sold me a one way usd 500 ticket and did not give me the option to add the luggage. Had to pay 60 eur in the airport. Is probably better to buy in the airline directly"
Plus: "Being on time"
Minus: "Unfriendly crew"
Plus: "This airline is punctual and the pilots are good."
Minus: "The service is minimal, you pay for any alcohol and the food is nothing to write home about."
Plus: "The movie and tv selection were fantastic. Crew was kind and helpful. Chairs were pretty comfortable."
Minus: "It was so cold on the plane with most people including grown men with blankets wrapped up to their neck! I understand the crew moves a lot so want it cold but maybe there’s a happy medium? The cold snack sandwich with cheese and spread of some sort was awful. The main meal was better but not as good as some others I’ve had."
Plus: "Great flight = short so food was not expected"
Minus: "all goood"
Plus: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Plus: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"
Plus: "The 2 gate agents were very helpful and nice, as well as the on-board flight attendants, all were very professional and did a good job for the most part."
Minus: "a few little things, nothing worth mentioning..."
Minus: "Placering av resesällskapet"
Plus: "Flight left on time, plane was clean, the entertainment was good, and the food was good. The crew in this flight were polite and responsive."
Minus: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Minus: "Försening 1,5 timme"
Plus: "At når det bar noe som var mistenkelig så var det ikke noe alternativ, skift fly"
Minus: "Å måtte skifte fly"
Plus: "Pleasant crew"
Minus: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Plus: "För många spanjorer"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Minus: "Not enough characters to express my disappointment."
Minus: "ended up having to put both of our large carry-on items under the seat in front of us while the flight attendants stuffed people's coats and jackets into the overhead"
Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."
Plus: "Direktflyg, trevlig besättning"
Minus: "Luktade illa från toaletterna. Stökiga barn som tyvärr sparkade in i stolsryggen (inte SAS fel men det bidrog till att den långa flygresan inte blev avkopplande) Minus att endast en dryck - ej alkohol - ingick under en 11-timmars flygresa"
Plus: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Minus: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."
Minus: "I paid for internet but it never worked"
Plus: "Flight attendants kind and helpful. Boarding from both sides of the aircraft made it easier to get situated."
Minus: "Full Flight was very hot and cramped. not sure if the AC was broken, but no effort was made to cool the cabin despite my requests. This made for a very sweaty, uncomfortable flight"
Minus: "Cattle call boarding in a culture where standing in que is unheard of."
Vi gick och ankom innan tidtabell. Fick ett glas blåbärssoppa ombord. Trevlig bestättning.
Denied at check-in even though I met all the requirement. This happened due to supervisor at AA(American Airlines) having lack of knowledge in international travel restriction. I tried to show the website that lists the traveling rules but he insisted he knew all the rules and denied my check-in. This also happened to another person in the same flight as well. I think the AA crew needs to hire more knowledgeable supervisor.
En av de bästa långresorna jag gjort fantastisk personal åker oftast 2-3 långresor per år och finnair delar första platsen med Emirates. Bra med slopad starksprit inget stök.
Plus: "Finnair is the best!"
Plus: "Loved the wine hour, location, access to bikes and lovely breakfast buffet! Service was super friendly, too."
Minus: "I hate paying for water but I seem to do this all over town."
Plus: "Crew is amazing"
Plus: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Minus: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"
Minus: "Entertainment system very slow and did reset itself several times."
Plus: "Crew was great and welcoming"
Minus: "Some features on screen did not work, also seat handle wasnt possible to lower"
Plus: "Crew was great."
Minus: "Delay of almost 24 hours."
Plus: "Clean plane, comfy seat"
Minus: "Chaotic boarding"
Plus: "Clean, relative new plane"
Minus: "More than 90 min late "due to late incoming plane" which caused me trouble when swapping to an other flight on arrival"
Minus: "Just det här flyget var varmt och det saknades möjlighet att sätta på fläkt. Maten smakade ganska kemikaliskt."
Plus: "The fact that we were offered an additional round of water and the friendliness of the crew."
Minus: "Very long delay, got bumped for a flight the next day. Horrible experience"
Plus: "We where really late and they where very helpfull."
Minus: "My luggage didn't arrive to Helsinki and has been two days since I have inform and they said it was going to come the next flight but didn't sent it. I have been two days with the same cloths and no cleaning products, so disappointing they don't seem to care of all the inconvenience I have been experiencing."
Plus: "I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport"
Minus: "There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy"
Plus: "Its a short ride."
Minus: "Short ride."
Plus: "the food provided under gluten-free food"
Minus: "Choice of movies"
Plus: "Everyone was polite and helpful and did everything to make flight comfortable"
Minus: "Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall"
Plus: "The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights."
Minus: "The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive."
Plus: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."
Plus: "Professional staff. Easy boarding."
Minus: "entertainment seemed more oriented towards Asian passengers"
Plus: "Not having someone sitting next to me, comfortable lie flat beds albeit a bit narrow. Good food when you wanted it, big screen and ok movies, spotless toilets"
Minus: "Nothing really negative to say"
Plus: "leg room, service, movie selection"
Minus: "the arm rests don't go up, the food was weird. It's nice that they served two meals but both of my vegetarian option meals were cold and unidentifiable."
Plus: "Everything, but especially the calming atmosphere with beautiful Spanish music playing while we were airing to take off."
Minus: "Wasn't given vegetarian option for food and don't eat meat."
Plus: "The option of having a direct flight between Helsinki and Miami. The plane was clean and the seats comfortable."
Minus: "The flight was 1 1/2 hrs late!!!! This seems to be a regular pattern from what I understand from others who have travelled the same itinerary. Not good if this becomes your reputation. The crew was not very attentive during good service. It was more of a routine / rush job rather than making sure that everybody was served and got what they needed ( had to ask for my dinner as my row was skipped and was never offered coffee before landing). The crew seemed rather young and inexperienced. The food was below average!!!! Especially the chicken patty before landing - seriously!!!!! Why not include a little bit of Finnish / Scandinavian cuisine to emphasize the Finnair brand!!! Entertainment was also below average. There needs to be more variety - especially for the TV selection, which had only 2 options!!! No music and no games?? Also, it would be nice to have access to a flight map. Too few accessible WCs"
Plus: "Crew was fine"
Minus: "Seats are uncomfortable. They lean too far back too so that if the person in front of you is reclined all the way, you're quite uncomfortable. I was able to view the TV screen in front of me better than my own because the person in front of me was completely reclined."
Minus: "16 hour overnight stop at helsinki airport."
Plus: "The crew made the entertainment free because of the delay. They were very hard working to make things right."
Minus: "Plane was late at Fenver and Heathrow and into Geneva. Plane seating was uncomfortable for such a long flight. This is an airline issue not specifically BA/Finnair."
Plus: "Flight attendants were courteous and efficient, boarding flowed smoothly."
Plus: "Bulkhead seat Good choice of movies"
Minus: "Seat recline broken. Sarcastic male steward. Terrible food. Contracted Norovirus from the plane. Need to better disinfect between flights."
Plus: "That I made it safely to my destination. Updates from the cockpit were appreciated. Plane was nearly empty, so I was able to stretch out over severa seats."
Minus: "I haven't heard good things about American Airlines, and now I know why. Probably the oldest plane in the fleet. Entertainment was 2-3 fold down screens from the ceiling. I can't remember the last time I flew on a transatlantic fight with no entertainment- nearly 20 years ago I'm sure. Airplane food is never great, but food options were worse than normal. American Airlines customer service at JFK was horrendous, resulting in several passengers missing their flight. (I was there if 4 hours to spare, but had to wait 1hr+ to have my birthdate changed in the system.)"
Plus: "The dinner tray was actually one of the best I ever had in a plane (except maybe for the bread). Flight was comfortable overall, I was just a little too hot, with no individual air vent."
Minus: "A little too hot, and no WI-FI. Other than that, great flight."
Plus: "Polite crew.. 2 meals.. very smooth overall"
Minus: "Not enough leg room.. had to physically climb over neighbor to get to the aisle"
Plus: "Very pleasant crew!"
Plus: "Crew staff pleasant although did not particularly take the initiative to help customers."
Minus: "Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \"
Plus: "crew were great!"
Minus: "movies offered were poor. a dinosaur (great for kids), and a movie about love (horrible for all). food was yuck."
Plus: "It was a pleasant flight, easy boarding, crew friendly."
Plus: "Flghr was operated by American Airline Flight was surbooked and I was lucky enough to be upgraded in business class Crew members were great, service excellent MK"
The crew was efficient and welcoming. Boarding was a bit messy, some delay in the cleaning, it seems. All the rest was accordingly the flight tipology.
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
Plus: "The flight was fine."
Minus: "Super delayed. I arrived in Vienna at night with no further outbound flights because of the delay. Also, the airline will not accept responsibility for the missed connection so Im done with Eurowings."
Plus: "Row 3, loads of leg room, the filter coffee was excellent, just a really calm, well run flight"
Minus: "Seat prices were expensive and should really be free as if you are a family of 4, this will add well over £50 to your flight costs."
Plus: "Boarding and getting off the plane was fast"
Minus: "Our luggage space was occupied with bags from passengers from other rows."
Plus: "It was efficient"
Minus: "More comfortable"
Minus: "Flyget blev försenat ca 1h30, pga tekniskt problem. Litet plan. Ganska bullrigt. Men ok för relativt kort resa på cirka 1h40."
Minus: "Riding a packed bus to the plane was awful."
Plus: "The crew was nice, seats were comfortable."
Minus: "I didn’t appreciate the surprise of having to pay $50 Euros to bring my bike, which then required I leave the baggage drop off line, go to customer service to pay, return to the baggage line to pick up my bag and boarding pass, and then go to the special luggage handling line."
Minus: "More legroom. And not having to pay for a simple glass of water."
Plus: "I am still in one piece after flying."
Minus: "The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.)."
Plus: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Minus: "Better entertainment system... better food and more courteous cabin crew members....."
Plus: "I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers."
Minus: "On both flights the control forty didn’t work."
Plus: "Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful."
Plus: "The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job"
Minus: "Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld."
Plus: "The price"
Minus: "Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection."
Plus: "On time flight and friendly staff"
Plus: "Staff where friendly but could’ve informed us why we where circling for 40 mins earlier"
Minus: "Not being informed of the Thunderstorm situation earlier no one knew what was happening"
Plus: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, nice beverage and snack offerings."
Minus: "Nothing of note."
Minus: "Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait."
Minus: "Cancelled the flight from Cologne to Zurich - It was showing on time when we left home, but at the airport we saw the status change. No one called or emailed us even when all the details are provided while booking the ticket. The line for the ticket counter at the airport was miserably long, so we had to use international roaming to make our calls to customer service. They never told us why the flight was cancelled and changed the topic to how they can rebook us - my suspicion is that there were very few customers for that flight so they thought its cheaper to cancel the flight and let the customers figure out the solution. Horrible! Te only option given to us was a late night flight to Vienna (more than 12 hours later), and then staying overnight there and then flying to JFK. That was of course unacceptable as we had to join work on Monday. I asked them to then look into Dusseldorf and any flying options from there. They were able to book us a flight from there. We rushed to DUS airport - The email confirmation took hours to show up in my inbox even though they promised 10-15 minutes. After waiting for the confirmation for a little, we had to take a cab from Cologne airport to Dusseldorf airport. It cost us over 200 euros and a lot of stress. The whole experience was a nightmare and I would not wish it upon anyone."
Plus: "Everyone was nice."
Minus: "When we finally were able to board it went smoothly. The crew was nice, but nothing amazing. Not very comfortable but not surprised for a short flight. There was no “food”. There was no “entertainment”. Kayak was great for information and reminders!!!"
Minus: "Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again."
Plus: "Departure on time, arrival even earlier than scheduled. Great!"
Minus: "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Minus: "Is there anything more to say?"
Plus: "Once we were all aboard the completely booked out flight, it didn’t take long to take off. The captain apologised for the delay and kept us up to date with our progress during the short flight. Staff were efficient and friendly."
Minus: "Lack of communication at the boarding gate. It wouldn’t take much to let people know the reason for the delay. And, while I understand that it isn’t possible to cater for all allergies on a short flight, there are enough people with food intolerances to have a few options other than wheat based snacks."
Plus: "Spacious seating for a budget airline."
Minus: "Nothing. All good."
Plus: "It was a short flight and fairly uneventful. Comfortable airline."
Minus: "When I arrived at the airport in Naples it was impossible to find the check in desk. I asked at Lufthansa and was told that someone would show up at 09:50 but my flight left at 08:40. I was then told that I should be looking for Eurowings. Not a problem except that it is very unclear where their check in desk was. I stood around for 20 minutes asking anyone who would help me where the desk was. We were finally notified at 8:40 that eurowings was the last desk in the aisle."
Minus: "I wasn’t offered any refreshments despite having pre-paid for it, onboard Wifi and entertainment did not work, cabin crew were no polite"
Plus: "smooth flight"
Minus: "boarding took too long"
Minus: "Long walk plus bus ride to plane in windy and chilly weather with slight drizzle."
Plus: "We missed this flight, so there was really nothing to like. However, the lady at the Swiss help desk was extremely kind and helpful in finding us an alternate flight."
Minus: "When I booked the itinerary clearly stated that this would be a Swiss Air flight. We were confused when they did not give us our boarding passing for our connecting flight at our original departure desk, and were told we would receive the boarding passes at the gate in Zurich. I never received any notice about his being a Eurowings flight or instructions to check in online. Our incoming flight to Zurich was delayed at least a half hour and it took us a while to get to the gate for our connecting flight. When we arrived, the gate had just been closed and we were told we were not even on the ledger. We were told we would have needed to get our boarding passes at the Swiss Sor desk and required prior check in to be on the passenger list. We were also very confused about the fact that this was a eurowings fight even though our booking indicated Swiss. This has never happened to us before. We would have needed additional instructions for prior check in, and had we been on the passenger list perhaps the plane would have waited for us."
Minus: "Buses didn't fit all people after landing."
Minus: "Paid 18 pound extra for extra legroom and a snack but when asked the airhostess she said we didnt pay for one"
Plus: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Plus: "Only good thing about flight was it is cheap"
Minus: "Button of my travel bag was broken during transfer of luggage by airlines.no leg space in flight."
Minus: "EW lost my suitcase in transit in Duesseldorf. Suitcase arrived in Berlin on next flight but then didn't get delivered until 24+ hours later. Hard to reach both EW and delivery service. Due to the delay and further travel plans the next day, I had to buy new clothes in Berlin to have something to wear."
Plus: "Check in was easy, employee was pleasant."
Plus: "Eurowings employees overall were friendly, helpful and polite. Language was not much of a barrier. Seats were fairly comfortable for their size. Boarding was smooth and efficient. Information given in-flight was nice. I loved the electronic flight path information available on the entertainment console. We did not purchase the entertainment, but it looked like selections were adequate."
Minus: "Food menu was not accurate. Items listed not available. Food prices were too high. $15 Euro for a reheated fish dinner and small beverage is ridiculous. Carry on bags were weighed. Very difficult to meet carryon weight when carrying necessary electronics and chargers along with prescriptions and the recommended change of clothes. Made the trip stressful. I am used to meeting carryon SIZE requirements but the weight requirement was extremely irritating and unexpected. I would not have been able to do a one bag carryon of my clothing with the weight restrictions. It essentially forces a passenger to check their bag ($65 minimum)."
Plus: "Overall accessibility, timing, response from check in attendants, and flight attendants, and comfort."
Minus: "The last minute gate change where I imagine may be necessary, there were no announcements or follow up info, save the alert I received from the kayak.com app on my phone. This could've presented a big problem had my mobile not been charged."
Minus: "The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!"
Plus: "Overall good experience, flight was short and painless"
Minus: "Flight borded late and at a different gate"
Plus: "They rebooked me to a new airline to get to my destination."
Minus: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."
Plus: "Everything was fast and convenient and the price was good"
Minus: "No sign of eurowings on check in"
Minus: "Delayed. Our bags didn't make the connection."
Plus: "Absolutely nothing. Everything was piss poor."
Minus: "Everything. First I wish my flight wasn’t canceled a d then received notice on the same day"
Plus: "Early morning flight so left on time and arrived early. Staff excellent."
Minus: "Seats are grim like most European carriers in coach..."
Minus: "Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins."
Plus: "no remarks. everything fine for a short flight"
Minus: "I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics."
Plus: "I liked the (free) upgrade to Premium Economy."
Minus: "Food was ok but I recommend including a small salad with dinner."
Minus: "Brussels Airlines skruvar upp värmen på bastu-nivå... varje gång. Helt galet :("
Minus: "The entertainment choices needs updates and more varieties I believe."
Minus: "Hårda nersuttna stolar som inte heller gick att fälla bakåt"
Plus: "It was ok"
Plus: "Comfortable seats from Brussels to Accra, aircraft clean and well maintained."
Minus: "Slow Boarding from Paris. Poor, but very poor entertainment system"
Plus: "Nice crew and Good seat despote the âge of the aircraft"
Minus: "New screen and New aircrafts"
Minus: "Overbooked, no room for carry-on luggage"
Plus: "Seats were fairly comfortable with decent leg room."
Minus: "My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it."
Minus: "You are considered as a robber but it is inscribe nowhere you don’t have luggage"
Minus: "Flight delays is a constant problem with this company"
Minus: "The bags took over 45 minutes to be delivered"
Minus: "Switched plane from Brussels to United which saves us 3hrs but then they lost our luggage. This was after we asked them to double-check. They told us that our luggage had been logged-in to our new flight. We are very disappointed in Brussel airline and will not use them again."
Plus: "La atención, a diferencia de otras aerolíneas europeas se nota la sonrisa y gran atención."
Minus: "A la hora del despegue molestan mucho con las cosas."
Plus: "Entertainment options were awesome!!!"
Minus: "We left late because they were waiting for people from another flight that got canceled to transfer to our flight, and even with the delay, one of my bags got lost. I was the third person to check in for the flight, so I'm not sure how that happened."
Minus: "Ofrecen un snack como parte del vuelo y no dan nada."
Minus: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Plus: "The flight attendant crew were all very friendly and so good at giving out drinks and water and whatever we needed. I felt really pampered and I wasn’t even in first class. Brussels airlines literally saved my whole trip back from becoming a nightmare because I had a really short connection time in the Brussels airport. I was sprinting to the gate to make my flight and was running real late and they had waited for me! The staff at the gate and at the passport control all were very helpful. I was very impressed by everybody involved and so appreciated that I could make it home as planned instead of having to find a new flight."
Plus: "Email and text kept me updated"
Minus: "Flight delays"
Minus: "There was a long-ish and poorly organised layover in Luanda, which involved the flight crew individually identifying the carry-on luggage on the plane so as to ensure no one who had disembarked had left anything behind. This was literally done bin by bin by a crew member shouting down the aisle, "Who's is this brown bag? Who has a grey Longchamp!!!???" This is not something I have ever seen before and it took ages. The cabin also became very hot during the layover, which cause a 40 minute delayed arrival in Kinshasa."
Minus: "Planet gick sönder fastnde i Milano"
Minus: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("
Plus: "Food was fair, and the boarding process involved multiple checks by the same people, of the same documents. Seems redundant, and there are probably more productive ways to check. Seats very uncomfortable for such a new plane. Ugh, can’t wait to get off. Movie selection mediocre."
Minus: "Food and seats"
Minus: "I travel often with Brussels Airlines and often run out of movies I want to watch during my trips. Air France has a selection of movies that is 2-3 times the number of movies offered by Brussels."
Plus: "Great moives and enteratinment system. Comfy seat. attentive staff on board. Also minimal annoucements, which i love because i don't like to be disturbed in my sleep to hear about the weather."
Minus: "Was stuck on plane for 3 hours before they had to cancel it due to computer issues. Missed connenction flight ( 27 hour delay for connecting flight) with them as well as a result, had to stay 2 extra nights (in great accommodation they provided, at least) had minimal information about what to do in the morning (almost missed the bus to the airport because they only had a little sign noting it) Overall they took care of us from the delays, but I still missed a day and a half of work because of it."
Plus: "Due to horrendous traffic we got to the airport after check-in but before the plane took off, but they would not let us board and would not allow us to transfer tickets for even any fee. They will not let us use our return tickets either. Is this how you do business? I'm totally disheartened and disgusted by the lack of customer service or even care."
Minus: "We missed.our flight and no one would work with us to reschedule or refund even a partial refund. We missed out flight due to terrible traffic and now we are out $2500 this is terrible."
Plus: "Same as above"
Minus: "Same as above"
Minus: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Minus: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Minus: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Minus: "Delayed and JFK wasn't ready for us. So more delay"
Minus: "Brussels Airlines was obviously throwing around the luggage as my hard shell suitcase was cracked irreparably when it arrived at the carousel."
Plus: "Problem was, my luggage didn't arrive. I am now in front of lost and found desk, expecting it will come one of next days. My additional problem is, I am traveling on Wednesday in remote area by car and need desperately my luggage!"
Plus: "The team was nice, the flight took off on time and arrived a few minutes early"
Minus: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
Plus: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Minus: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Plus: "Flight was delayed and we had to spend time Waiting both in the terminal and the plane. But crew was very nice!"
Minus: "Would have been nice to have been given a free snack or some water while waiting. We got a tiny chocolate which was nice but didn't make up for the waiting time"
Plus: "The welcome."
Plus: "Crew was very nice"
Minus: "Food was fair. Movie selection was poor."
Minus: "Unfriendly support at the airport when reporting my lost bag. No trace of the bag what so ever."
One of best budget airlines Nordic perspective. But the luggage limit in the aircraft must be limited to seat number and not just one person occupying the cabin as he liked. And also the onboarding of passenger will be wise if they do it batch by batch (like first class first, then zone A and zone B next next and so on.
Gaten var mycket liten och det var packat med många människor som var tvungna att stå tätt tätt intill varandra i över 45 min. Mycket varmt och dåligt luft samt ingen AC. Inte alls coronaanpassat. Personalen var irriterad och ovänlig.
Minus: "Water should be free on the flight"
Plus: "crew was polict"
Minus: "4 hour delay. First class boarded first - good. Then it is a free-for-all for everyone to load all at once. Norwegian needs to implement "Boarding groups" for loading the aircraft to have a smoother process."
Plus: "Seat just ok"
Minus: "First we were told that we cannot be checked in for the flight because our luggage was not checked to Oakland. Therefore we cannot fly. This was unacceptable because all three flights were on the same ticket, plus we had 2,5 year old traveling with us"
Plus: "Friendly crew."
Minus: "Better entertainment"
Minus: "Food, friendliness of crew, knowledge of crew"
Minus: "I didn’t fly . The service of vayama agent helping me change the flight instead of blocking my contact with the airline is very bad , I want a refund"
Plus: "Nothing at all to like with this airline"
Minus: "Beware, one of the worst airlines I’ve been on, they will weigh everything that goes with you on the plane, including a small purse, really?? Yes. On long haul international flights they will not even give you a glass of water, even when the plane broke down on runway and we sat in it for 4 hrs"
Plus: "Sätet var ok, men jag satt ju på första raden så det var väntat. Besättningen var trevliga."
Minus: "Jag flyger väldigt ofta och har sistone vart med om mycket förseningar. Tycker ni som flygbolag kunde bjuda resenärerna på en dricka eller något eftersom vi får vänta. Tycker det är rimligt när man inte levererar sin tjänst på utsatt tid."
Minus: "Didn’t take the flight. Tried to cancel with justfly.com but they refused though charges me a $$200 cancellation fee anyway. Will never use them again. Scum."
Plus: "Entertainment was good."
Minus: "Give us some water for free damn it. Some lady passed out and hit her head. The whole reserving food thing is very discriminating."
Plus: "Disembarking from both front and back is nice and efficient. Wish more airlines did that."
Minus: "Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather."
Plus: "Helt okej allt var bra förutom det angiva i det dållga"
Minus: "Trycket dålig hantering av trycket"
Plus: "The only male flight attendant was very helpful and polite."
Minus: "The rest of the crew were inattentive and rude. It was bad enough to be delayed an hour, but the inattentiveness was ridiculous. I placed an order for a beverage, a pack of crisps and a set of headphones at the beginning of the flight. I didn’t receive them until almost 3 hours into the flight. I figured they were busy with meal service and what not in the beginning of the flight so I was patient, and I saw some people receiving their orders kinda late as well. After the 2nd hour, I started clicking the call attendant button. The female flight attendants walked by multiple times and ignored my attempts to flag them down. Finally, the male attendant came over and resolved the situation, but by then we had been in the air for 3 hours. Worst service I’ve experienced on any airline. Also, for a plane called a Dreamliner, those seating arrangements are a nightmare for anyone over 5’8”; I was uncomfortable the entire flight. It’s a plane, not a bus in a third world country; it’s shouldnt be that damned cramped and crowded."
Minus: "Very unfriendly and stressed out female attendants....they should keep the guys only...I wish I was seated on the other side of plane... Catered primarily to customers ordering and paying on the plane...including cooked meals....customers with preordered meals got everything last...we end up having no choice of meal (chicken only) while people seated next to us got their NOT preordered beef dinner promptly, 10 minutes before us...and people seated behind us got no prepaid meals because they run out of food...???..."
Plus: "The middle seat was empty- much more comfortable flight!!!"
Minus: "You have to pay for everything! But the price of the ticket was very reasonable so that's ok."
Plus: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
Minus: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Plus: "Modernt flygplan och WiFi på planet. Snabbt ombordstigning."
Minus: "Sätet var inte bekvämt alls. Flygplanet var smutsigt."
Plus: "Service zero I would not take this airline ever again even for free"
Plus: "Board crew were pleasent and helpful."
Minus: "Plane was dirty."
Plus: "On time and very comfortable"
Plus: "Allt funkade riktigt bra i det stora hela Trevlig personal"
Minus: "Ont om plats för handbagaget då det är fullbokat Framgörallt vart planet 30 minuter försenat"
Minus: "They forced me to check my bag leaving JFK. Charged me $250 to check it and then proceeded to lose my bag. They have since refused to refund my money. Don't ever fly this airline"
Plus: "Love the planes (boeing 787)."
Minus: "A few of the crew members (one woman in particular) were very rude to people that were just asking about immigration forms etc. Her attitude sucked. The announcement volume was low as well so the crew could've been a bit nicer about the questions. Not thrilled with not even being offered water once during an 8 hour flight. I've been flying first, business and economy plus on American alot for the past few years and was u aware that this was a discount airline when I booked. Like I said, I love the new planes but I'm going to spend the money and have a nicer crew with water and a meal for international flights (I flew Stockholm to NYC)."
Plus: "Able to sleep most of the way"
Minus: "Delayed leaving. Delayed in the air. I missed my connection."
Plus: "Crew was friendly"
Minus: "Flight left late, uncomfortable seats, No water provided."
Plus: "Hassle free. Didn't make use of all facilities. Good value for money."
Plus: "reasonable upgrade to business class"
Minus: "The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian station manager at JFK. I then spoke with a great guy by the name of David and asked him to take me to the back of the plane. The only seat available was the middle seat in row 28, so i spent the last hour and a half in the back of the coach cabin. About 30 minutes before arrival, Vinnie came to me and asked "so what exactly happened?" claiming that he would have to submit a report. I had already explained to him and several other flight attendants what had happened and they had seen and heard for themselves. Again, I was told that Vinnie never mentioned any of this to the JFK station. On arrival, I waited patiently with all the other passengers, collected my carryon from David and exited the plane - there was no one from Norwegian ground staff or from the port police department. The assailants name is Jaramye Daniels. I am concerned about your in flight staff's lack of response regarding this encounter, especially given the fact that it occurred on the anniversary of 9/11. Public intoxication and assault are criminal acts and should be dealt with accordingly."
Plus: "Staff were very helpful and thoughtful during the flight."
Minus: "Boarding handled poorly, stuff in standing-room-only and they boarded privileged members and families before disabled people, causing those of us who can't stand long to... stand a long time in line."
Plus: "easy boarding clean plane"
Minus: "this flight had wifi, but no USB ports to charge your devices. was a joke even the flight crew thought was dumb to offer service on plan with no charge ports."
Plus: "Dreamliner is great, no turbulence, fast and comfortable Movie selection is good Service was good"
Minus: "I noticed that the temperature on Norwegian is kept a bit low comparatively to other Dreamliner carrier I have flown with; I hope this is not to sell off more blankets; which are not free..."
Plus: "Legroom plenty"
Minus: "30 mins late"
Minus: "They charge extra for EVERYTHING, including water. And you can't even buy snacks or other food on board unless you have "pre-ordered" it. Movies are from the 90's ("classics" LOL). At the time of purchase and at check in, there was no way to select a seat."
Plus: "Trevlig personal"
Minus: "Vi köpte economy plus för att få mat, bagage och att bestämma plats. Vi fick ingen mat (förstår nu att man inte får det på kortresor, men det framgick inte alls under bokningen). Vi fick heller inte de platser vi bokade. Istället fick vi på både hem och ditvägen sitta längst bak vid toaletter som dessutom luktade urin till en grad jag inte varit med om på några andra flighter."
Plus: "The entertainment system is great!"
Minus: "The boarding process was really bad."
Plus: "They had new movies (I watched La La Land a few others). Their entertainment options are good and the in-cabin electronics work well enough."
Minus: "We have taken 6 trans-atlantic flights with Norwegian, and *all* of them have been delayed by multiple hours. They clearly do not have the operational capabilities to run these long-haul flights. Our most recent flight, for which I am writing this review, was delayed by 5 hours, and on top of that, we had to wait to de-plane for 40 minutes since the small destination airport (OAK) could not handle our arrival simultaneously to another Norwegian flight; they coincided because of our astounding delay. There was no legitimate reason for the 4h45min departure delay--no mechanical issues, no weather problems, no airport issues; it was purely Norwegian failing to have their staff available, or them waiting for other delayed flights to arrive to allow those passengers to transfer. We heard absolutely zero explanation except from the pilot who said was due to Norwegian's "own operating issues". There was no staff at the boarding desk, and after the 5 hour delay, some non-Norwegian-affiliated airport employee just said "ok everyone board", because clearly they needed the gate and the Norwegian staff was dragging their feet. I have never seen anything like it: a whole crowd of disgruntled people heading to the podium with no organization. Fortunately, we were flying from Stockholm and the Swedes were all very reserved about the horrible service. In the cabin, it is no-frills as you would expect, but I continue to be disappointed by a lack of water! I can afford to order bottled water from the snack bar, and we did that, but really water should be delivered to all passengers spending 11 hours on an aircraft. The pre-ordered food was pretty bad and definitely not worth the money that they charge for it. If you compare this to a "real" airline's trans-atlantic flights, there is no comparison: Norwegian's cabin crew is a bunch of amateurs from third world countries; a major airline like Lufthansa actually cares about passenger comfort and makes 2-3 times as many rounds through the cabin to deliver things like water, food, wine, hot towels, etc. I think this will be our sixth and final Norwegian trans-atlantic flight. Within Europe, we have had much better experiences with Norwegian."
Plus: "The Dreamliner is excellent. Everything is new. I surprisingly enjoyed the games available in the personal entertainment screen."
Minus: "For an 11-hour flight, I was surprised that pillows and blankets were not offered--especially since the AC was blasting out cold air. I was freezing throughout the entire flight and ended up getting a cold that I'm still recovering from. The only other issue I had was the lack of variety in movies and tv shows. Most were obscure movies and shows that I had never heard of. More recent/relevant options would be appreciated."
Plus: "I thought the food was good and the staff was nice"
Minus: "We boarded late, took off late then had to wait at JFK for almost an hour to get off the plane. Entertainment choices were not many and not much leg room"
Plus: "Clean, efficient, great entertainment options, friendly flight attendants, practical luggage checking or carry-on options"
Plus: "plane seemed rather new."
Minus: "I couldn't check in online, there was some error. so I couldn't order a vegetarian / kosher meal. The sound in the entertainment system in the second plane was terrible, I couldn't understand anything."
Minus: "My young daughter was denied a ticketed seat on an 11:30 Norwegian air flight to Oslo, being told that her 10:33 arrival at the gate -- due to multiple protracted delays on earlier connecting flights to get her to the gate -- made her "too late" and the computers would not permit the gate agent to get her on board no matter how much extra she was willing to pay. She was simply told to get the next flight 24 hours later, killing 15% of her vacation. The gate agent said to my hysterical child that she was so sorry for the hours lost in prior connecting flight delays and recognized the plane my daughter was to be on was still one hour from pushback from the gate, but she couldn't overcome the computers having closed out the flight at precisely 60 minutes before scheduled departure so there was nothing a human could do. This is the epitome of machines gone crazy!!"
Plus: "The guy at the check in counter was very friendly and helpful"
Minus: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Minus: "My entertainment screen didn't work so I couldn't watch any movies while others could"
Minus: "they do not even serve you water, when I asked for water they asked me to pay, it is not low cost Airline, very unfriendly staff, I will never fly it again. the staff border line rudeness and have attitude issue. 11 hours of flight in unfriendly airline, fod is served if you order it and allowed two cup of coffee and one softwdring."
Plus: "Inget. Allt är svindyrt. Kaffet smakade illa."
Minus: "Nonchalant besättning."
Plus: "Plane was state of the art. I particularly liked the capacity to 'dim' the light that came through the window as opposed to going from one shade to the other. The seats were certainly comfortable. The staff looked sharp & they were friendly & diligent. Entertainment offering was filled with a variety of films & shows. I was also pleased with the fact that there weren't any delays. Restrooms were equipped & clean."
Minus: "I was bummed to stumble upon the announcement that Norwegian decided not to renew their service with the SJU airport. IT opened a cultural exchange that would be great to continue."