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Staff on reception were excellent - couldn't be more helpful Standard of breakfast both in terms of service and quality was not what I would have expected for a hotel of this rating.
Top class hotel, grt location, food and staff ,and value well done I may find one in the future again not yet, thanks!
Friendliness of staff
The friendliness and politeness of all the staff in the hotel. Its central location and excellent breakfast provided/ Nothing.
location the first room we were given had not been cleaned or bedding changed,
A very comfortable room! No noise from corridor or neighbouring rooms. Very good breakfast. Instant help from staff when required. Evening meal menu somewhat restrictive and unimaginative!
Lovely comfortable room plenty of facilities. Excellent breakfast with plenty of choice. Good leisure facilities. Central position near shops and rail station.
Leisure facilities, comfortable room, excellent toiletries, good breakfast. Evening meal was fine, but wine list is grossly overpriced!
Excellent location, less than two minute walk to city centre
The hotels decor, quick friendly service and nice location, tucked away off main street. Also nice relaxed atmosphere with all different "types" of people. The equipment in the gym was looking a bit old and worn
Det var bra service och hotellet är centralt beläget i Leeds. En fördel är närheten till tågstationen. Fruktosten är av god kvalitet och speciellt kan jag nämna den den med mjölk kokta havregrynsgröten - mycket god! Ja, jag betalade för två nätter inklusive middag på avresedagen. Då grillen var stängd, så blev jag hänvisad till baren. Maten var i princip oätlig och jag lämnade tillbaka den - men jag fick ingen ersättning från hotellet eller baren. Bedrövligt. Jag vill varna alla från att äta middag eller lunch på hotellet om inte grillen är öppen. Frukonsten är dock okey!
Very clean, nice facilities, great location, and good value for money No biscuits with tea bar!! Mini bar was empty!! Checking in and out was a long process as you only had one staff on.
the location close to shops bars restaurants the train station and bus station.. no
Very clean room and comfy beds and nice bedlinen. Good bathroom though shower mechanism overcomplicated! Yes, there were rows from the next door guestsin the corridor outside our room at 2am and 6am which was awful. We complained and got some money back.
I was very impressed with the standard and quality of the rooms and ease of access to facilities
Brilliant location in The Light - we met friends for dinner on the Saturday evening at a restaurant 2 minutes away, watched a film on Sunday in the Light and then had a late lunch at Brio next to the hotel. Also, liked parking in a secure car park overnight. Next time we will eat Sunday lunch at the hotel - looked great! Kept forgetting to use the key card to operate the lift even though we were told at reception.
The location was superb, the room was a really good size, it was very clean a comfortable. Parking. After being turned away from the light car park due to an ongoing murder investigation we had to park almost 1 mile away, when we enquired if we could still get the discounted parking vouchers availible from the hotel the guy behind the reception replied "we've got nothing to do with the murder". Very disappointing.
Reception staff friendly and efficient. Pleasant room with very comfortable bed. Very central, but quiet in spite of being full. I find the keycard difficult to use in door, but maybe it was me being thick!
Convenient to city centre, rooms quiet Parking still expensive even with discount. Smoking in bar, which is above restaurant area, but I guess that will all change in July!
Hotel beds too soft
Beautiful room in a great location. Room service food was of a very [poor standard. As a solo female traveller I dined from the room service menu several times and was amazed that a hotel of such good reputation should have such a limited menu and poor quality food.
Excellent city centre location with great views from the higher floors. Clean and pleasant room with huge comfortable beds. Check in was a little slow but it did seem that quite a lot of guests arrived at the same time so that was probably the reason why.
Large room in good location. No parking, very slow check in
Nice modern hotel in great location No
The whole experience was lovely, the room was really nice and the bed was really comfy with good views of the city. just the cost of the mini bar being very expensive
the bathroom was especially nice and modern the room was very small for the price i had paid. There was only one pillow per person, to obtain any extras would have cost extra which is disgraceful when people have already paid so much money for the room. The head of bed was against the wall which led out to the hallway, this meant every noise in the hallway could be heard at what ever time of the night.
The ultra modern decor & cleanliness of the room.Also perfectly sited in the centre of leeds. Hotel was superb.
it was nice clean and cetral nice food and friendly staff would stay there again liked everything no complaints
the staff were very pleasant and willing to help. The reception staff had excellent knowledge of the surrounding area ie shopping centres. he bar area was kept clean at all times and service was always prompt. We stayed in room 606 and the only thing which my wife and me noticed was the iron burn marks on the carpet which were present and must have been done by previous guests.
The fact that it was very well placed for both shopping and entertainment and close to the station The air conditioning / heating made the room very dry and I went home with a cough
The room was spacious with everything that you needed. Very comfortable and clean. Could have had more pillows on the bed and room service menu and fridge items I thought were overpriced.
the comfort and style of the hotel
Staff very friendly and very professional. Room was to a very high standard and very clean. No
Service was excellent, food also excellent would definately reccomend this hotel The breakfast area was a little crampt
The City Inn Leeds is a very modern hotel with an impressive imac in every room. Very clean and spacious bedrooms,excellent value for money. Being very new there was still much building work around the hotel, and the hotel was hard to find, poorly sign-posted.
Overall a thoroughly enjoyable experience. felt so comfortable I extended my stay another night.
Excellent service and very nice room. None
Modern, chic, stylish hotel in a great location in city centre. Staff are excellent very helpful & friendly.
Very good the staff very helpfull and frendley
Value for money, location, room and view from it. Very clean room well set out. On the eleventh floor there seemed to be a constant fan noise which we didn't think wasa the air con heating of other guests (we didn't have ours on). Great breakfast but the black pudding was not great, perhaps sourcibng it from the home of black pudding - Bury- would be better.
The entrance/welcome, the leisure facilities and the distance into the city centre the room was basic, not what what we expected for the price we had paid.
the use of the health club facilities it was a bit basic for a hilton - I could feel the springs in the matras, there were old stains on the bedding and the bathroom door. There was no hairdryer. The cooling system was not clear to use and the room was very hot - opening the window was no solution as it was very noisy - not sure where noise came from. (on the tenth floor)
Location was great Bar prices very expensive
The pool steam room and sauna The wine was very expensive
Quality of service, food, decor, comfort. N/A
I found the location excellent. We needed to get the train and it was rightr beside the train station. It was also handy for the airport bus.It also turned out to be useful that it had a bar as the snow was bad and we couldn't get out one night.! Wake up call that we didn't ask for at 5am on both mornings!!!!!!!
The hotel staff were warm and friendly.,..The room was very clean and tidy. Price of daytime food was slightly expensive.
I had a pair of spectacles lost / removed from my table in the hotel bar and they were never found
Location, comfort & atmosphere No issues
Good value for money great location nice breakfast Nothing
Centrally located (5 mins walk into the city centre). An excellent value Hotel.
the location by the Brewery Warf very expensive for the standard of accomodation and services provided
the bed was comfy the telly was good the building is completly soulless,everything is so perfect its too much.the toilet extract stays on permenantly and its noisey,the light switches all clunk on and off and you hear even your neighbours.
Excellent breakfast included in the price which made a big difference to me booking it and a good and speedy lift in spite of the hotel being busy parking difficult and shower could be more powerful - sofa bed was made up but was not needed
The staff were impeccable in the level of service they offered. The room was clean and well appointed. The best thing thoug as far as I was concerend was the location.
Good location, walking distance to shops, bars and nightlife. perfect for a shopping weekend or a night out. clean, spacious rooms and good breakfast. Parking is at an extra cost and is 5 mins walk away
the price and convenience only reservation is noise between bedrooms esp late at night
Hotel staff did not konw about local attractions in the area, particularly the brewwery across the road.
I was nicely surprised at this hotel. It had had a few bad reviews but I thought it was good. The decor is a little dated ( no flat screen) but always clean, tiday, helpful staff, great pool and amazing breakfast :-) No complaints
Lovely welcome from the staff at check in. Room was clean and in good order, bed was perfect. Bathroom was a good size.
Good swimming pool, ample car parking, good restaurant both for breakfast and evening dinner Expensive internet charge
Location, leisure facilities, helpful staff Would have preferred tea in teapots at each table at breakfast
I liked the pool facilities especially The breakfast was excellent but thought the dinner let the hotel down. IPerhaps in error we chose from the loose leaf sheet menu and the food was not worthy of such an hotel.
very helpful and friendly staff the only issue is the parking at the hotel, I feel that this is very poor with narrow spaces and there aren't that many spaces
Very nice clean and comfortable room(405) Excellent breakfast selection. Good that you can virtually guarantee a car parking space. Not many hotels in Leeds City centre can. No
Unwinding and relaxing atmosphere. The breakfast prices were extortionate so we chose to eat our breakfast elsewhere.
Not alot to be honest. Stay in hotels frequently first time in a Crowne Plaza and was ot impressed with anything. The check in was slow the room was ok but not 4 star. The hotel bedroom corridor smelt of cigarettes. Breakfast poor and so were staff on duty, would stay elsewhere in Leeds in the future and would not recommend hotel to friends.
The bed was very comfty! And had a lot of appliances The room and cuterly and glasses were dirty, we were up all night with people running around the corridors
home from home and better than staying in a hotel The room was very hot and at times noisy from the people above and from the nearby building work.Air conditioning would help rather than just a fan so I could close the window and keep out the noise!
I absolutely loved the apartment, it was very modern, classy and chic. It was imacculate interms of cleanliness. And the staff at the reception were very polite, friendly and helpful. It was too far a walk from city centre.
there was empty bottles of spirits in one of the kitchen cupboards. (4)
Clean - well equipped - stylish - affordable - convenient Room was cold.
very omfortable and spacious, amenities were excellent
facilities and room size were excellent value for money. Parking just across the road was very handy. a little out of town but as long as your know this it should not be a problem.
This is a catered apartment set-up. The rooms are very modern and beautifully designed. Cleanliness excellent, with breakfast in the fridge as an extra. Location is not the best, but Leeds city centre is about 10 mins walk away
I liked having a fully equipped kitchen and we were able to heat and cook our own food The toilets made a loud noise after every flush
Good cleanliness, comfortable room. Very poor meal. Room not ready at check-in, Replacement room - heating not working, third room smaller with poor view of fire escape - cot never transfered to third room! Food very mediocre for the the price, waiter with terrible English - I had to revert to French to make ourselves understood!
comfort and cleanliness of facilities breakfast noy included in room price
The quality and decor of our room was fantastic (206). Poor customer service, made to feel uncomforatable and unwelcome on arrival. Also were told by resteraunt staff we had to pay for 'hot breakfast' and were only entitled to continental, which we were later informed was incorrect as we had already paid for breakfast with our room.
Extremely difficult to find when driving - no signs to the hotel nor adequate signposting of the hotel itself
we enjoyed our stay with the front desk staff really good.siobahn was excellent and we are looking forward to our next staff
Room was excellent & ideally located for city shopping & bars Mini Bar needs choice expanding
Good Room and central to Leeds Bed very hard and lumpy. Perhaps the manager should spend a night in it
the quick, friendly and helpful staff that checked us in. also the state of the room was prefect for are arrival.
The room and the look overall of the hotel. The staff was good and friendly but not too fast/would not listen much. Or maybe they were not used to accents.
Relaxed atmosphere, helpful staff, beautiful linen. The linen and bedding was gorgeus but the bed a bit hard and lumpy. I found the black corridors rather depressing. Water not as hot as I would have like for morning shower.
Very well positioned for all Leeds centre locations. The staff were very helpful. Found the room wasn't great, main issue was the strong disinfectant smell in every corner of the room.
Very basic but well thought out formula, however the environs could have been kept cleaner and as it was the cheapest hotel in Leeds on line it seems to attract people who are less considerate of other guests, loud in corridors and slamming doors continually in the wee small hours. Lots of rubbish round the steps and front doors encouraging more litter unfortunate drain smalls in corridors when they were cleaning the rooms. The heating was not effective in the room.
the hotel was in easy reach of leeds city center and we had a excellent room with a view a bigger bar of soap and not having a kettle in th room even tho there was a tv !!!!
only the price is very attractive. each room is equipped with shower and bathroom. very cost effective. there is no kettle in the room, if you wanna some hot tea or coffee, you always have to go to downstair to ask for it. and everything about this hotel made me feel like it is a student accommodation. i do not think i will stay here again. though the location is in city center, but it is difficult to reach some interesting area, no bars, no stores, very bad.
very good value, simple & clean rooms with really helpful staff. Would recommend. Everything fine :)
Price and the ability to buy takeaway food from local restaurants Hard beds. Number one issue is that it definitely needs a better mattress. Television volume control did not work. They was a 10 cm large lump of dried something on the wall. Yeuch!
Bekvämt, stora rum, bra läge i stan, rent och fint. Inget förutom att vi höll på att missa det flera ggr då hotellet renoverades och hade bytt namn från Golden Lion till Cosmopolitan.
Bra läge i centrum, gångavstånd till järnvägsstation och huvudgator, det var prisvärt, mycket rent, bad/dusch utmärkt med både morgonrock och badanka kunde vara lite störande med trafiken utanför,
Bar och restaurang bottenvåningen.
bad choice you need to view room 31 described a junior double room with no access from one side of bed and no second side table poor pillows and no extra supplied room would not pass vetting if opening a new B & B this is a 4star hotel I have written to them .Small room is one thing but this room described as a double suite most misleading that a double room should not have access to bed from both sides as one was right up against the wall - had to climb to get into far side - not good especially if you have to climb over someone in the middle of the night but one aspect Roll over and you hit the wall ....
i likked the hotel,the staff was very nice specially Nazareth at the reception.recommended place for bussiness travel
Room was comfortable and breakfast good I specifically asked for a quiet room but was given what must have been one of the noisiest on that night due to a wedding party. Wedding guests were on a patio area outside the bar just below our second floor window making a horrendous noise (chanting, shouting and singing) until at least 0300. If our room had been the other side of the corridor it would have been fine. We had to keep the windows closed to block out as much of the noise as possible making the room hot and stuffy. If there is a party on it would be sensible to give guests not attending the party rooms away from the bar and party room areas and rooms near those areas to the party goers! Also, the shower in the hotel was inadequate - so scaled up that only a trickle of water came out of it.
This is a pleasant hotel set in wooded grounds in a convenient location on the Otley Road in Leeds. Easily accessed by public transport. There was some noise in the corridor from some other residents late one night.
For us it was the proximity to the family that we were visiting It was a bit noisy at night as our room was over the entrance and the hotel was busy with a big wedding. This was inevitable & no fault of the hotels
The room was so small and shower didnt work properly
the view from the room window.went to relax for the weekend but it was really noisy.
Atmosphere, scenery, presentation of meals + warm Staff breakfast time could be more flexible (extended a little later)
Nothing - there was nothing outstanding for this hotel Initial room too small for two people, oppressively hot with no thermostat, on opening windows found that the entire frames were covered in black mold. The bath/shower was ripe with mold. the plug in the sink did not fit properly. The TV was far from properly tuned to any channel. The upgrade still had problems and the breakfast was of a poor quality in our experience
its always comfortable, easy to park and close to my daughters' university accommodation shower and bathroom a little small.
nice rooms distance from the train station, i was on my own walking in the dark and i had read somewhere it was metres from the station which is why i chose this hotel.
The view of Leeds from the 11th floor window The public car park facilities require a very late or early return to the car to buy a ticket which is very inconvenient.The breakfast offers poor value for money when compared with similar or more expensive hotels.
The cleaners gave us extra coffee, after a night out! They were lovely. There wasn't a lock on the toilet door!
Nice City Centre for Shopping. decoration work being carried out in the lobby.
ok no parking
The facilities were excellent. The view over Leeds from the 11th floor was fantastic.
the friendliness of the staff the room was not cleaned properly on any day of our stay.
it was within walking distance to the city centre and train station the welcome
The location was convenient, the room was clean and functional.
For the price, the services and accomodation are fine. Clean, warm and moderately quiet. Very very basic room.
Ligger mitt i city vilket är bra.Trevlig personal. Kunde ha varit renare på rummet och lite mjukare sängar hade inte skadat
Perfekt läge vid stationen, gångavstånd till centrum med all shopping, mycket värde för pengarna, provade aldrig frukosten åt på Yates i närheten. Inget negativt för dom pengarna!
Bra att det låg nära stationen. Frukosten var kanske inte den bästa.