Best Western London Queens Crystal Palace Hotel

sängarna var sköna och det var hyfsat rent på hotellet. fint utvändigt vid första anblick. hotellet ligger på en hög kulle så utsikten från resturangen var fin.

först hade dom tappat bort min bokning men efter en stunds letande så fixade dom ett rum längst ner i källaren där ett fönster ut mot en liten bakgård inte gick att stänga, hade grymt ont i halsen sista kvällen på grund av att man legat i drag flera nätter. Vattnet var kokhett och även om man bara satte igång kallvattnet så tog det ca 10 minuter att få vattnet kallt, man var tvungen att tappa upp ett bad för att få det att funka på grund av temperaturen. Frukosten bestod av rostat bröd ned smör och sylt, kaffeautomat och flingor med mjölk...det var det ända som fanns.Grym backe från stationen till hotellet som kändes kan jag lova, men det kostade bara 5 pund med taxi att åka mellan.

Rymligheten i rummet

Personal som inte var det minsta serviceinriktad. Vi kom hungrig. Ingen rumservice, kunde inte ta ut pengar på mitt visakort för att kunna köpa något i Lobbyns automat. Nonchalans när jag frågade efter tidtabellen till flygbussen.

Helt okey för de pengarna

Location was brilliant and my son loved his experience of staying in a hotel. Reception looks nice just a shame the rest was a let down.

The horrendously uneven flooring, floor was dirty and had not been cleaned, most likely along with rest of the room, or not properly! As I had a black hair in coffee cup!

They were cleaning our room everyday so at least it was clean .

Almost everything. The first day we hadn't got hot water to make a proper shower ! We were given a room at the minus 3 floor without an elevator and without telling us that the room hasn't a stepfree access. We could hear everybody that was passing in front our door .

The water was cold we couldn’t have shower and the end I had to ask them to change the room they did but then they give a smaller room it wasn’t nice I was disappointed

Nothing

Dirty tired hotel breakfast did not even bother went out it was an insult to even be considered a breakfast booked 3 nights only stayed 2

Quiet room

Heating not easily controlled

Everything just fine.

no.

Room was described as a double de-luxe, this was definitely not the case, it was in the attic, with sloping floors, I couldnt stand up in the shower due to the sloping ceiling, You could feel the springs through the mattress, The window was at floor level and about 600mm high, you had to lie on the floor to see out. The shower curtain had seen better days