Best Western London Queens Crystal Palace Hotel

Rymligheten i rummet

Personal som inte var det minsta serviceinriktad. Vi kom hungrig. Ingen rumservice, kunde inte ta ut pengar på mitt visakort för att kunna köpa något i Lobbyns automat. Nonchalans när jag frågade efter tidtabellen till flygbussen.

Helt okey för de pengarna

Comfy beds and nice spacious room. Good value.

Toilet not sparking clean, hairs in the floor and the way to get to the room was very complicated with lots of steps not practical for families.

Granted the TV was a big Samsung smart TV, speedy WiFi and the room was spacious with an ice cold air conditioning.

We got switched rooms twice because the first room shower wasn't clean and there was no kettle, the second room smelt of damp but we didn't think anything of it, then somehow someone was on the balcony as we were relaxing half naked watching a movie who stopped by our window bare in mind the binds were up looking in then suddenly walked off no staff branded clothing just normal clothing. Then a engineer came in our room which apparently our toilet was leaking downstairs and had to leave the room which lead us back to the original room (It was clean then). The fact they allowed people to walk up and down the reception blasting Grime off their phone rapping to themselves, no action was taken and to finish it off we kept retuning to the reception 4 times as our key locked us out! They did not handle the concern of someone walking along the balcony to our satisfaction, we just got "It could be a builder or staff maybe up there" even though they said to me they had no one booked for repairs or any maintenance carried out on that day in that area. I just get the feeling that all staff had a bad attitude towards everything. Never have I either felt our safety being compromised in a hotel before, having to keep our curtains shut and the door locked in all my time staying in hotels before. Completely ruined the nice weekend away treat for my partner who is a care worker. Not happy at all

I liked the room

The staff were not very friendly or accommodating. They did not pick up the phone and queues were very long at reception.

Shower was blocked and wifi did not work neither did the hair dryer and staff just looked at me and was not helpful. Im Looking for some kind of compensation cos i have mental health and im now unwell after staying there

Staff, shower, hairdryer, lack of wifi

nothing

Paying £10 for parking and about to charge me for internet.

Nothing

Dirty tired hotel breakfast did not even bother went out it was an insult to even be considered a breakfast booked 3 nights only stayed 2

Quiet room

Heating not easily controlled

Everything just fine.

no.

Room was described as a double de-luxe, this was definitely not the case, it was in the attic, with sloping floors, I couldnt stand up in the shower due to the sloping ceiling, You could feel the springs through the mattress, The window was at floor level and about 600mm high, you had to lie on the floor to see out. The shower curtain had seen better days