Best Western London Queens Crystal Palace Hotel

Rymligheten i rummet

Personal som inte var det minsta serviceinriktad. Vi kom hungrig. Ingen rumservice, kunde inte ta ut pengar på mitt visakort för att kunna köpa något i Lobbyns automat. Nonchalans när jag frågade efter tidtabellen till flygbussen.

Helt okey för de pengarna

The hotel was to vast down 3 floors to your room I thought I was in the London underground, room ok no frills tho

Nothing

Everything

The front looks really nice - but it’s an illusion.

I had room 940. It wasn’t in the main building. I had to follow a rabbits’ warren of narrow corridors and over 60 narrow stairs (no lifts) to the very rear building (check it out on google maps satellite view) carrying my case. It was a nightmare and impossible for anyone with restricted mobility. The room was a 3-bed dormitory with no windows or fire escape route and the fire door on the corridor was propped open with a fire extinguisher.

It takes time to get hot water in the bath room. Approximately 5 min. There is no hair dryer, bottle opener and refrigerator.

Location was good

The corridor smell

the exit

Mushrooms growing in corridor floor! Absolutely vile!

Nothing,except staff who were all very nice.

Having ask for high floor,was given a room 2 floors below ground. No window in room. Complained but hotel full. No information on hotels website about these rooms. Would never stay there again.

Nothing

Dirty tired hotel breakfast did not even bother went out it was an insult to even be considered a breakfast booked 3 nights only stayed 2

Quiet room

Heating not easily controlled

Everything just fine.

no.

Room was described as a double de-luxe, this was definitely not the case, it was in the attic, with sloping floors, I couldnt stand up in the shower due to the sloping ceiling, You could feel the springs through the mattress, The window was at floor level and about 600mm high, you had to lie on the floor to see out. The shower curtain had seen better days