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The "Check In" staff was wonderful, helpful, and made me feel welcome. The rooms were comfortable and I will mostly likely stay here again when I visit Long Beach, CA. The hotel is in a great location prior to cruising and/or enjoying the beach. Even though my parking fee was waived, I hope free parking becomes a standard practice.
Location was perfect. Room was nice. Room i was confir.ed with kayak was not available. Required a double and she kept insisting i take a king. Showed her my email.. the she found a room on the underground floor.. that had double veds.. after much hassle. Then after we checked out.. we went bac 2 hrs later to retreive a forgotton jacket and it was missing. Cleaning staff didnt find it.. it was specifically lEft in the clost. Only way it could have dissappeares was if someone took it .
The view Rooms were to small
one of the most amazing experience to stay at the host hotel for the long beach marathon. the hotel made sure that the guests who stayed at the hotel who participated in the events will receive a mini brown bag w/ goodies for the race. room did not come w/ a mini refrig nor any mini bar
The view from the room was great & staff was great!
Great Location to the Queen Mary and restaurants. Issues with wifi.
Very convenient stay while attending the ISSE at the convention center. Very professional & attentive staff throughout my stay. No doubt under great management!
Everything was nice, nice staff and very convenient to everything. The bathrooms were dirty and the shower absolutely was the worst one I've ever encountered.
Being local to the beach and many restraraunts. The room smelled horrible and the view I paid for was blocked by a tree.
Got a great last minute deal on this hotel, worked out great. Perfect location near restaurants and shopping on the shore.
$26 parking for hotel guests. Receptionist just said "yeah, this is Long Beach"
The staff was fantastic and the room was very clean Our only complaint was the poor quality mattress and the thin walls.
clean rooms, luxury, close to restaurants, beach and boutiques.
Friendly And efficient staff Quick and accommodating check in Small pool with no bar also the sun is blocked by the hotel itself.
Friendly staff from top to bottom. Clean rooms and prompt service. Parking structure was a little confusing with elevator locations and signage directing to main lobby from parking structure.
overnight parking was too expensive!
comfort, location, and view the people
Liked the service of the staff; Liked the comfortable bed; Liked the cleanliness of the bathroom
very clean, spacious room, great bet and pillows. Dated in its amenities. For example, checking in late evening, only limited room service is available, and no wine or beer offered. Internet service is not free. Exercise room was limiter. Least favorite thing was the view of the office building next door.
Location - so much is walkable Gift shop prices were crazy - bottle of sofa was $3.49
The location is nice. The view was good. Fast service. They need to be green. The doors made a lot of noise when they closed. No low flow toilets. The shower handle was lose.They should have chargers for Mac products.
Went through Kayak to purchase this room. Kayak seemed to think it was a 4 star. It is it not a four star, 2.5 to 3. Took 25 minutes to check in with only one person in line ahead of me, mold in the shower, shower was over all dirty and old, room was stuffy the whole time I was there, parking was 26.00, which is NOT advertised, found out when I got there, Internet was 14.95, which I was advised of that when I arrived although my receipt showed a king size room - Internet. My fault for assuming that if was included. won't stay here again, especially for the rate that I was charged. Hmmmm... Large bath towels
I loved the location and the architecture...The staff and food were excellent.. That I had to pay for wi-fi
The room was spacious, clean and had a nice view. The pool was small and needed an update
Very comfortable. Nice stay. Staff were friendly. Iron didn't work. Vanity mirror didn't work. One request from staff wasn't filled. No microwave.
Good location. Near shopping and the beach. Construction made accessing/finding front of hotel difficult. Hotel had no signs indicating where entrance was located and no street level signage visible. Confirmation emails did not indicate hotel was under construction. Room service would not take our breakfast order, weird.
Modern feel, staff friendly Parking 16$ extra per night! (Hidden cost) pool not heated and small. Did not like outlet mall being attached to hotel.
And prRoom was nice. But the staff was very helpful
Comfortable room. Nice bathroom. Price was too much.
Everything was great No shuttle service
Super clean and nice. The bed was so comfortable I didn't want to leave it. Beautiful pool deck on the roof where you can eat and relax. The shower was amazing. Super large.
Clean. Upscale. Comfortable Cost per night
J'aime boucoup le location. J'aime pas de petit roms et parking.
The hotel itself was beautiful, and edgy. Everything was an additional charge and expensive. I've stayed in NY and never thought i'd see pancakes sold at $15. I also would expect a hotel to include wi-fi. Water for $5???
Booked online for a room with a double bed. Reservation confirmation after booking the reservation snuck in "double or king." When we arrived at the hotel, there were no rooms with double beds and not even any rollaway beds. So I canceled the reservation. Kayak may not be the responsible provider, but when the website option selected is room with double beds and that's the primary reason for my selection of the particular hotel, they better have that kind of room available to backstop my booking. Otherwise, it's false advertising. I will think twice before using Kayak again to book a hotel room.
Breakfast was very expensive, but also very good. No fridge, no ice machine on my floor, very dirty bath tub, uncomfortable bed, no outlets by mirror, outlets by bed did not work,
Elevator music vapid & hilariously loud Wi Fi not free @ these prices? Told suite would have welcome basket w champagne--got nothing No newspaper weekends @ these prices?
The staff was very helpful and nice. The price was high for what you get at the hotel. I have stayed in very nice hotels that offer a more luxurious feel. Also, there were protesters there outside the main entrance almost every morning around 0700. You could easily hear them and it was quite obnoxious.
We especially liked the location and the service by the front desk. Fuego is a great place to dine. Unfortunately, we were placed next to a family that were loud and disrespectful until late night. The hotel staff tried to quiet them; however, it took many attempts. It was not the real fault of the hotel; but it did make our stay unpleasant.
The atmosphere, view and vibe was relaxing and incredible !! the guy at the front desk was really respectfull and helpfull and even gave us free fresh baked choclate cookies at check in and compt our parking for our visit , think his name was Noor ... Highly recomend and will definitley be coming back soon ! Thumbs upppp
Easy access to bus line ( bus line is Clean an convenient) takes you to downtown long beach. Free shuttle to cruise ship terminal. Great pool and pool bar staff. Cool/funky mayan theme throughout.
Room was crisp and clean. Property and view was pretty. Special event affected the noise during our stay. Circular courtyard provided lots of noise from other guests.
The staff was very courteous from the moment we arrived and very helpful the entire time. We would recommend this hotel to anyone visiting the Long Beach area in the future.
Beautiful view and location, and very nice room. The staff was very nice to deal with. The price was a little high, and the rug in the room should be replaced.
Nice waterfront location Hard to fine by drivers
We (either spouse and/or kid) have stayed here at least once a year and have watched it undergo many improvements, it is a wonderful place to stay if you want to be close to the Queen Mary but would like to avoid the noise or prefer a larger room and a pool. Since it is set up like a motel, you have to walk over between buildings and to the pool. The Sunday brunch is fantastic, there is a cute sand area for the kids, decor is cute and the facility always appears clean. I have not used any of the service options (in room or pool side) due to some really bad experiences prior to the change of ownership. During the last stay there was a music festival at the Queen Mary which is to say that it was difficult to get to the hotel and once there, parking was difficult and people were pre-partying around the hotel. We had dinner reservations on the QM and the woman at the front desk offered a golf cart shuttle to the ship. On our way to the room we watched concert goers jockey for a space on the golf cart and then proceed to sit on one another's lap to fit. When we later approached the golf cart pick up area we were relieved to find it empty. A person identifying himself as a manager informed me "this cart isn't working, the battery is out" and then he clarified that it was the only one they had. Lame. In the end we were able to get to dinner in 10 minutes via sturdy Louboutins and the walk path but I would have liked a more professional handling of the situation.
The views, particularly at night. It was undergoing renovation of one of the towers. Some noise etc. associated with that although it stopped by 5 pm. The staff at the restaurant was really terrible when I had a late lunch. I have stayed there before and enjoyed good service, but it was quite bad on this trip. I waited for at least ten minutes while waiters walked by me and waited on tables seated after I was. There were only 6 or so tables total as it was late afternoon. At one point my waiter talked to the table next to me about personal matters for about ten minutes and then walked off without coming by my table or refilling my water. My experience with all other staff was excellent. The restaurant staff is entirely responsible for the Okay rating.
I would recommend a water view. It was a great! Nothing
Are room was right next to the service elevators which kept us up all night long. Only thing the staff would do was discount the valet parking charges. Won't stay there again!
Rooms were lovely and reception staff were very friendly
Excellent facilities. Very efficient service. Only one restaurant/ bar open in the evenings. No restaurants/ bar nearby. Consequently, service was slow.
It was clean. And staff was very kind . I paid in advance online for 2 Queen beds, and checking in at 5:30 we were told they only had a king! Then we go to park our cars and the spaces are like for Barbie's car !wayyyy to narrow spaces & posts that many cars have played tag with! The location is just ok...tO far from Pine Ave & 2nd Street where all the restaurants & shops are ! And they charge $15 per car per day to park in that horrible parking structure! They had NO shuttle for around town locally. The walls are thin, we had neighbors on both sides of us keeping us awake all night, laughing & partying!
The staff had no idea how to handle booking.com customers and treaded us like second class customers. The breakfast buffet is weird, it's one buffet for continental and american breakfast. As booking.com customer, you are not allowed to touch the american breakfast items.
Pillows and beds are perfect.
rely was normal hotel,nothing is spacial
The staff was rude and even lied about the rooms I booked. I had booked a room with double beds only and they gave us a king. I told them I had comfermation that it was double beds and they said it I could not find them and print it out, it was just too bad for me. Luckily, I did find it....it said double beds only....so they finally gave us the room. The staff person to.d me I booked a king...I I to.d him he was wrong and he hung up. It was a bad experience. I had to speak to the manager and the home office and print out the paper that promised me a double bed room before anything was done. Never had such a bad e perience.
The on site restaurant was very good. The wooden floors were not desirable because we could hear footsteps above us. One sliding glass door really didn't let in enough daylight.
I had a roof over my head "Harbor view" was probably 20% of viewable area from room window. Other 80% was a corporate building about 40 feet away from the Courtyard hotel. Construction noise on the floor above mine sounded like a drumset above my room. Parking is $19. Only one room key worked. No room pictures on the website (as of 10/18/2015), so it's a roll of the dice on what you're getting since they are "renovating" rooms. Expensive, even for the basic room. Entire hotel smelled like they had experienced flooding/water damage. Very strong musty aroma.
When I went to check into my hotel they told me that they are full and don't have my room. I have already paid for the hotel yet they told me they don't have a room with two beds anymore and they only have one king bed room left. This left me speechless because how is it possible to sleep on a king bed with three guests. When I asked the front desk person to let me speak to the manager she tells me, i have to wait 30 minutes and she said that instead i could just take the king bed and be fine with it. Also, another thing she suggested was to get a refund if i don't wanna take the king size bedroom. It was HORRIBLE experience because they over book the revenue of the hotel and people like us gets left with no room.
Great Location for the Convention Center, lots of restaurant's in the area, and the comp. breakfast was good The comp. breakfast should be extended to 10:30AM , Refrigerator in rooms would be good improvement. The coffee pot and ice bucket should not be kept in the bathroom, its unsanitary
clean & great location THe undisclosed fee to park at hotel. $10 a night which was never disclosed on either website, NOT RIGHT!!!!
It was clean and comfortable . I liked that it had things you might forget like a razor , sewing kit, toothbrush , ect. Not enough seating area at breakfast.
Location was great. 15 minute walk to the Pike and waterfront location. Close to restaurants, and shopping. The room was clean and comfortable. Staff was very friendly and plenty of parking. The pool was a little small.
Cleanliness and friendly AM staff No room service
The rooms were spacious and very clean. No complaints.
It was so close to shoreline and pine avenue You could hear through the rooms
Convenient drive from there to the funeral I was attending the next morning. Easy check out Parking fee and got the very last parking spot at night
Staff friendly Parking could have been better, no big deal, we arrived late!
The hotel is clean and the rooms look modern and up to date. The location in downtown Long Beach is pretty central if you want to be in Long Beach. Two double beds instead of two queens, lots of sound traveling between rooms, not a very good shower, room was on the smaller side, check-in issues were an annoyance and were due to staff's actions. Price quite high for what we got.
In the middle of Long Beach downtown. You could walk to local restaurant. Free breakfast was good. Nothing I didn't like
Location if hotel And cleanliness. the pool looked deceptivly large on the website. It was basically a giant hot tub. The staff was not accommodating. I wanted an earlier check in @ 2:15, I had three small children and apparently no rooms were clean. The breakfast was shady at best and not much room. I had to take the food into my room. This is the last Best Weatern I stay in.
It was value for money and the staff were great! There were not enough facilities in the room
Rooms looked modern It was over priced. Def not a 3 star. Bugs in room. Bad area! No tv signal even worse was the Internet signal!!! I would and will not recommend Hotel Current! Place.
Good money value - better than expected Cleanliness and nice furniture Lots of lighting in the room Breakfast only starts at 6:30AM Difficulties to excess wifi through multiple devices
The maintenance guy, when we were finally able to get the front desk to have him check out our room, was a fast worker and great to talk to. The bathroom was really nice, aside from the faucet not being screwed on (maintenance guy fixed it), shower gel container they provided was broken, and toilet looked about 20 years old. They gave us a bottle of wine since we were there for our honeymoon. It's really a motel, not a hotel. Room was not artsy, eclectic, or colorful like they advertise- it was brown, beige, and black with only 2 splashes of color in the whole room. Housekeeping sucked- didn't vacuum when there were obvious areas of food crumbs, left the garbage can on the toilet, didn't replace ice bag, didn't notify maintenance of problems with room (he specifically said they're supposed to do that). Internet was practically nonexistent and we were only allowed two devices. No HDMI hookups on the tvs. Front desk wasn't very helpful and didn't notify maintenance the first time we came to them with problems. Curtain was ripped so 6 inches of light poured in the room. People smoked outside our room so the smoke smell got in our room die to the 1 inch gaps around the door. They overpriced every service ($2 to wash laundry, $1.75 to dry laundry, $3 minimum to use their computer and $0.50 for each additional minute, $1-1.50 to print per page, etc.). No hot tub, just the pool, though the pool was nice.
The rooms were very big. Bathroom was great.
The hotel was nice, clean and the location was close to downtown long beach, staff was really friendly and helpful. Our stay was great, beds were really comfortable and our room came with a fridge and microwave. Would comeback to stay for next years Long Beach marathon. Only thing wrong was the walls are a bit thin you could hear door close from other rooms down the building. But other than that's no other problems.
Rooms are generous measured, kitchen with some utensils available. Hotel is close to Queen Mary, free shuttle bus to the beach. The jacuzzi was in my opinion a liite bit to dirty, the furnishing partially battered. Breakfast was nothing extraordinary.
The staff were very friendly. The rooms were very nice including Kitchen. I liked that they had a free happy hour/buffet on some nights and a food truck on others. It was great.
This guest did not leave comments about this hotel.
It is very closed to downtown Long Beach, you can walk to anyway or take the passport free bus. Room was very clean, comfortable bed and the employees were great!!I really recommend you if you are looking for an European Hostel ;) The lemon muffins run out very fast!!! Delocious!!
The staff were very friendly and helpful! The location was great also. My only complaint would be that the room had a strange, mildew-like smell, . It wasn't much of a bother overall, but was definitely noticeable upon walking in the room.
hospitality, conform , staff i think is one of the best hotel i stay for long time ago. problaly i will come back again and i recommend you to my friends. no complaints
location - 5 blocks from convention center. I booked a room with a shared bath. Nothing wrong with it, just not for me. Never had to wait. seemed clean, but it was a little dark and cramped, so who knows for sure. Price was right.
Very cool people running the thing - accommodating and friendly. The place has a bit of a commune feel to it with a shared kitchen and orange juice in the fridge if your thirsty. Room was efficient, if very small - not even room for a desk, which I needed. And although there is a sink in every room, and a fridge and coffepot w/ prem. coffee, there is no toilet/bath in many (any?) rooms. The 2nd floor all share one (nice) bathroom.
It was boutique-ish but, across between a bed&breakfast and a singles apartment. While the rooms are small it was just enough room for 1-2people; they offered breakfast snacks and best part was the offer bikes to guest to ride for no fee. Yes, but not major but the tile of tub was clean but, is pink and could be updated.
Location the staff and it was a great room Nope
Friendliness and genuine help of staff. They have everything to help the stay. loved everything except the smell on stairs
Friendly cosy hotel in the center of Long Beach. Very friendly staff Had a room w/o own bathroom, sharing a bathroom was not really comfortable.
The staff (and owners) were great, and there are bikes available for use by guests (for free!). We enjoyed the room, which had all the amenities we might need for a quick weekend (fridge, microwave, dishes, coffee, etc.). My only negative would be the continental breakfast. The coffee was pretty decent, and there was yogurt available, but the pastries were just not good. We only had breakfast there once, and decided it was worth it to go out on the other mornings.
The staff was very helpful and kind. They have free bicycles to use. Long Beach has an excellent public transportation system. The city and the weather were fantastic...so much to enjoy.
AC didn't work correctly and there was a strange odor in the building. Beds were also not very comfortable.
Nice Staff, loved the shuttle and the free breakfast Horrible Wi-fi, kicked off every few minutes. The area around hotel is pretty ghetto, lots of homeless people.
Best value for a modest hotel. Conveniently located with excellent desk help. Amenities are good and most important good mattress and pillows.
Very clean and the staff was great, very nice and accommodating! Location was a little noisy and the power went out for 5 hours one night. I know they can't always control that but looked like it was just the hotel that was out, not sure what was going on.
Helpful staff. Parking. Free but tight.
Very comfortable beds; clean room (trivial) Limited number of power outlets; TV remote had poor range
The hotel looked brand new on the inside. The check in staff was nice, friendly and quick! The neighborhood did not feel safe at all! We were actually afraid to walk outside, overhead sirens in the middle of the night that felt like they were at our back window. I was shocked that there weren't many reviews about the location. Yes, felt safe inside but did even want to open the curtains. We drove to go get something to eat and saw a guy walking around with his underwear on and pants in his hand while talking to himself....
We liked Best Western because it had a shuttle to the cruise Horrible location, ice machine not working couldn't find it anywhere, refrigerator not working, bed and comfortable pillows horrible, staff had no answers to any of our questions and were unable to accommodate us for any inconveniences.
Friendly staff Bad area
The staff were very nice and very accommodating. They helped us with all of our requests. Highly recommend and also in one of the safer areas in LA. I was horrified to see some of the things I saw in California and didn't realize Long Beach was considered "safe" as I am from Australia and we don't have much crime or homeless! It was really an eye opener and we didn't like LA at all. We left the next day, but that's not to say the hotel wasn't good, and the area was away from the horrible areas like downtown LA. If you've never been here be prepared! Only certain areas are OK and that's because the police kick out the homeless from areas like Beverley Hils and Malibu. It's not safe at all HATE everything about LA. Never coming back. Visit Australia, and then you'll know why I say what I say
Not a nice area of long beach.
Comfortable rooms, oversized, modern day TVs and available electrical outlets Dusty lamps - every one them. House keeping cut corners, this one day, and hopefully, this one room only.
My room reeked of smoke. I was not able to change rooms. A very poor experience.
Great staff and room you have to pay for wifi, business center, copies etc. I also expect a free breakfast for a room that costs that much.
Cigarette butts all over stairs -and next to doors. Dead cockroaches on landing of stairs. Yuck. Breakfast buffet very mediocre. Cold eggs and sausage. Area needed cleaning. Coffee not good
The location was easily accessible to the freeway and downtown areas. Quiet stay and comfortable amenities. Would recommend to anyone in the area.
For being one of the more expensive hotels I surely would not expect to have to pay at there breakfast bar. No phone book. No shuttle to the cruise terminal.
Contemporary room, good bed, good remote/tv was easy to operate, wifi worked well. Hot water in the shower was adequate, but barely
Close to the airport. The room was nice. They had trouble finding a room with a bathtub. They were very diligent, but there just were not many available. The exercise equipment is facing into the sun at sunrise. It was hard to not be blinded.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Had a habit burger join right out the front door and a few other shops like Starbucks and a fish grill. Nickle and dime you. $10 bucks to park in a general parking area ya they may have signs up for hotel parking. No free coffee other than the crap in your room. No continental breakfast. If Marriott has changed in the last few years I will go else where.
Me and my wife enjoyed staying here. We loved the cleanliness of the room and the location was great. There was only one issue and that was the big towels were a little hard on the skin.
Clean, modern, excellent food and coffee, nice staff.
Close to places to eat. . . open late.
Great everything Not @ all
Location The front desk clerk was rude. Affected our stay and we did not extend our stay but instead found another hotel. We will not stay at this hotel again and probably not another Marriott.
This guest did not leave comments about this hotel.
Ingenting! Det fanns ingenting som var bra på hotellet. Det var mycket långt till Convention center. Jag tycker hotellet var mörkt och dystert, gammalt och slitet. Frukosten var oerhört dyr för det lilla man fick. Mitt betyg på hotellet blir en 1:a på en 5-gradig skala.
My first interaction with Holiday Inn was the front check in staff. There was a confusion with my reservation, which could have really upset me, but the girl who checked me in was wonderful. She was calm with the mess up and told me she would take care of it. Your front desk staff could have allowed the problem to be my problem but her patience on the phone with the company was so impressive. They had her on hold, transferred her several times. She was cool under pressure. It was quiet, just what I needed. The room was clean. So happy the bed linens were fresh & clean. The room service was good, and food in the dining room was good. It was a peaceful stay. The dining room closes too early. If the dining room closes 9:30, one should be able to order dining in their room till 10:00. I ate dinner in the dining room. I was full but wanted desert in my room. Immediate after dinner, I went to my room, it was 9:35-40 when I called for desert. I was told they couldn't send me desert b/c it was after 9:30. I even mentioned I was just in the dining room and ate dinner but they said no. That is my only complaint.
Close to airport, great location. Friendly staff. Clean. It's between 2 major crossroads, it's extremely loud with all traffic going by. I wore earplugs at night and I was fine, but it's a bit loud otherwise
Location to the airport is very convenient . Nice view from restaurant. Food and service were good Bathroom is very small due to the shape. Parking lot is large and empty but they insist on charging guests $9./night. Loose the parking charge and my rating would be 3.5 stars
the location was great. The price was great in comparison with surrounding hotels. The front desk staff was Excellent on all shifts. Food was available upstairs in the restaurant. The green lights on the outside of the hotel were beautiful. Close parking was available. I felt like the room could have been cleaned better. There were clothing tags on the floor when I arrived from the previous stay There was food (or something similar) on the inside door handle when I arrived. I waited to see if housekeeping would clean it, and when I returned to my room, the particles were still on the door handle. I ended up cleaning the handle myself. This made me to wonder how well? or how fast? the room was really cleaned and were there other things that weren't really cleaned well. This somewhat impacted my feeling of comfort.
Location Location Location
Comfy, clean bed. Big room.
under construction, they removed balconies, restaraunt not open still same price