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The most prominent feature is the friendliness of the staff and the facilities provided by the hotel are very professional and excellent. There were no amenities like tea, coffee and fridge in the room.
excellent hotel. staff very courteous and helpful, hotel room spacious and comfortable and within walking distance of the sanctuary. Breakfast included in price .
The hotel staff were exceptional
I was first introduced to this hotel by Mancunia and since then have stayed in this hotel several times in the past years. I have always felt welcomed by the staff both at the reception desk and also in the restaurant and have found that their service is very good.. The food is very good value for money. I was also very happy to see that the bathroom had been refurbished and the rooms were very comfortable.
Staff were very courteous and helpful! Bathroom was not cleaned as well.
The staff are very friendly and very experience as well. breakfast was very good. no comment
Location was good, staff were helpful, Hotel was very clean & comfortable
Hotel Paradis was an eminently practical hotel. Rooms and toilets were spacious, and i particularly liked the fact that the toilet and the shower were separated. Showers are positioned such that they do not make a mess, and the towels and beds were very clean. Airconditioning was definitely a plus even though Lourdes was cold when I was there. The design of the room looks like the hostel I stayed in in Australia - very dull and drab. Though for 60 euros, I can't really complain. :)
The hospitality of the front desk staff was excellent, very friendly and helpful. Everything about the hotel was good; I have no complaints.
the staff were excellent Pushing a wheelchair & because of the location ie. Lourdes attention could be given to immediate wheelchair access into the hotel entrances ! and maybe if they have influence the general access infrastructure of the town !
A nice quite and relaxing place to gather your thoughts while on pilgrimage. nil.
staff very friendly
The staff were very very friendly, helpful, polite and efficient. Right from the check-in, we felt the warm welcome. There was also this one particular lady at the restaurant who, despite the demands of so many guests, always managed to bring just what you asked for - with a smile.
Excellent staff, flat location, lovely breakfast Slightly dated decor but pleasant overall.
everything was excellent
Staff is very helping and kind. I reached the hotel at 23.45hrs and they were very considerate.
the close distance from the sanctuary the hotel has too many noices... and too many people from contingents that make me feel that they were the owner of the hotel... people was not friendly
Location is very good, room is super small. The breakfast is very limited choices.
Nothing, place needs a refurbisment. Internet pictures lie,as we were lone travellers I beleieve that is why we ended up in the annex and not the main hotel. It was a fight each morning to get breakfast as we were not part of a group and they didn't want to know us.The doors to the breakfast room were slammed closed just before 9 am finish time to stop us going in for breakfast. Never will stay in a vinuales hotel again. Value for money,see what you get in a Hi Express hotel for less.
Good location No parking, room cleaning service too early- 8 am.
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
Room was spacious and comfortable. Location was perfect. Near to everything.
Very central Breakfast could be better, with some cooked hot food.
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
It's location. Some of the staff very helpful
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
Good Location The breakfast was very poor
Location is good. Not far from the train station and not far from St. Lourdes.
The staff were helpful, and the room was neat, tidy and clean. The restaurant had good food although a bit pricey.
la posizione no hall , no bar
Although clean, the rooms were quite bare. We had counted on a double bed, but had twin beds. The lobby looks nice enough, but the rooms are dated and don't really reflect what is in the pictures.
Its proximity from the sanctury and town centre No Wi-fi in the room as advertised on the website.
Good location at bottom of town and right beside the Grotto area. Clean rooms. Friendly staff. Free internet/pc access. Free wifi. Noisy at night (Room on the street side-Avenue Bernadette Soubirous). No Air-con, not too surprising with it being a 2* hotel.
Was a little worried reading the previous reviews but the staff was very friendly and helpful so no worries on that side. Great location and lots of ample parking. I read somewhere that the there was airconditioning .But the rooms did not have any airconditioning
Its very near the sanctuaries, shopping area and restaurants
We had a disastrous journey out to France due to a strike, and missed the first night of our two-night stay. The hotel staff were very helpful and welcoming when we finally arrived 18 hours late, and we were only charged for the one night we actually stayed. The rooms were very comfortable with a pleasant small balcony looking down into the street with some of the mountains visible too and good afternoon sun. The breakfast was very good with plenty of food and a good choice, well worth the extra cost. I am planning to take a pilgrimage to Lourdes next year and would be happy to stay here again. No - I liked everything.
Guest areas were full of character The quality of the food was dismal. Numerous people send their's back. They are catering for coach parties and not individuals
great friendly environment, great location and view.
It was close to the Sanctuary (1/4 mile to entrance) clean, had bar/seating room available, clean, quiet, good value, helpful staff, no complaints at all. the only reason I checked good instead of excellent was it was not fancy but definitely adequate. no
Simple but pleasant....cant complain... the bathroom is seperate from the toilet...two different rooms and no extractors in both rooms.
I have been 7 times to Lourdes and it is the best hotel yet, as to quality of facilities. No.
room is newly renovated and well equipped (with hair dryer). staff is very helpful
Proximity to the Basilica of Immaculate Conception/Grotto and shopping. Lack of amenities and hotel scent.
The hotel is just 10 minutes walk to the Grotto.
Great location for first time tourist to the Lourdes Grotto
The place was pretty, the rooms were clean and the hotel food was exceptional! Everything was just as expected!
locality and staff
The location to the Lourdes Sanctuary was excellent. Close to the gates. Many pilgramage groups and tour buses but we didn't feel it was crowded. The front desk was very helpful and attentive in answering questions and helping us with a security box. The hotel was clean and well maintained. The bathrooms are large and updated. The linens were a little worn and there were no shampoos or soaps in the bathrooms so it was a good thing we brought some. All in all it was a good stay for the short two nights. The restaurant was fair. The breakfast was not worth the 8Euro that was charged. The breakfast consisted of coffee from a push button machine, one type of cheese, one type of cold cut, dry breads, canned fruit salad and milk, tea, juice. One part of the dining room was set up for groups and the other end of the room for others. The service differed on each side. The group reservation side received cloth napkins and servers to attend them. On the side I was on with my family we had to get our napkins at the service table and they were only paper and no one attended to us at all.
Very friendly and helpful staff. So close to the Grotto.
The location to Lourdes, very central. The people who worked there were nice. rooms were extremely out of date, not value for money! I think if i was in the newer part of the hotel it would have been ok. Cheap covers on the bed, dated wallpaper, orange carpet on the walls. Clean, but definitely 30 years since last changed. The cleaners knocked at 7.30am! I stayed in Lourdes last year in Mariale and this was only 53 euro a night for a brand new studio with kitchen
Staff was very friendly and accomodating Room was ok considering Lourdes is really not known for their hotels.. Hallway was kinda creepy.
The service provided by all the staff. Rooms are too small but it is fine.
the location near the sanctuary ,shop and resto The receptionist would change my reserved selection room and I must pay more if I want to take my reserved room.
Only the location I like I chose to stay because they are interested in from this dihotel 4 stars and of course hoping to get 4 star service and facilities, it turns out after living there for three nights I was disappointed especially for the bathroom ammenities there's only soap and shampoo there was no shower cap or something any facilities of four star hotel also in the bedroom, may need to be reconsidered to install a four-star hotel with facilities and services in accordance with the standard 4 star hotel
The personal service was fantastic. Staff went out of their way to make our stay comfortable and to make us feel welcome.
solitude,proximity to the sanctuary and shops. beddings(sheets & duvee)could be enhanced for greater comfort.
It was like going back in time to a very gracious and elegant time. I really enjoyed the decor , the space, the gardens, I especially loved th breakfast room and the breakfast
The receptionist she greeted us with a smile and very curtious and friendly. Very helpful. Even when we told her we were checking out earlier than previous planned. Too loud in the evening and too hot. My mother was not very comfortable for the price she was paying.
Location was only plus No way this is a four star hotel, old, run down, no mini bar or fridge that worked
The hotel staff was very helpful the car parking as the hotel is in the city center without this parking its a problem good breakfast Its not very importent but I booked two double rooms but I got two twin bed rooms. That toillets in these rooms where terrible too small we have to keep the toilet door open when we use the toilet.
The View, it's closeness to the Shrine room smelt a little musty
i felt the room that i was in was atllittle small as im a tall person!!!1
Beautiful view from our room of the hills and the church at the Lourdes grotto. Excellent dining room and cafe for dinner and breakfast. Good for a short stay.....room very small but comfortable and a fabulous view
Staff was very fRIENDLY.... Room alittle too small for a family of three,,,,,,,,,,,need a bigger room when traveling with family
Centrally but quiet hotel, with an excellent 'gourmet' kitchen. It is fully word it 4 stars. Also the internet-service, which is available at the reception (free), we did appreciate a lot.
Location Very dated
bonjour J'ai eue un souci avec ma réservation: 2446572. En effet, j'ai réservé dans un hôtel 5 étoiles et la chambre ressemblait à 3 étoiles. Deux petites serviettes et pas de grande de bain... étaient dans la salle de bain. Les réceptionnistes ne disent pas bonjour, ni au revoir et limite désagréable. D'habitude dans un 5 étoiles , il y a des groom pour porter les bagages. Je me demande si les réservations sur votre site sont des chambres bradés par les hôtels et qu'il en ont rien à faire de ce type de clients.......... cordialement
the stuff is very freindly you can hear much noice from other room
convenient location and parking
It's location and modern outlook. A bit noisy as people were loud in corridors
A warm welome and very pleasant and obliging staff. I would have liked to have a kettle and a few sachets of tea and coffee in the room.
Location. not pretentious. Nothing in particular.
The hotel staff were very cordial. Especially one staff member named Joanna, went out of her way to help us out. She answered all our questions and was more than eager to help us out. Joanna is truly a blessing to Hotel Angelic. The breakfast was also very sumptous and had a good variety of items. None
The hotel was very convenient to the activities that we wanted to do and the facilities were certainly adequate for our needs.
Staff very supportive, friendly and polite.Rooms were very clean, Could do whith a fan on hot summer days.
Staff were quite helpful and readily attended to our queries and need. Location is reasonable close to the Sanctuary. Room was clean and reasonably sized. The shower has no curtain or door to keep the water in during shower. WiFi did not work in the room, but execellent in the lobby. Communication has some room for improvement, as kitchen staff got mixed up for the last day of our stay, and had not prepared our dinner setting until we showed up. We eventually got the dinner, but the quality and quantity were different from the other nights. The biggest problem for us is the smoking area the hotel sets for the smokers on the foyer just outside one of the hotel entrances, around the corner from the hotel resturant. We are non-smokers and don't like second-handed smoke, but yet we breathed the smoke just about every day during breakfast and dinner, even though we got our seating changed.
Staff are courteous and tried to meet what we requested, No shower curtains n time wasted having to mop bath floor with loo rolls, hot water on n off, heating in room requested nightly basis, breakfast- bread rolls not all tht fresh,overiped fruits placed there for 5days. limited in choice, warm water for tea making n staff nt around to make sure enough hot water. for everyone. Placed name seating yet someone ate at our table n not supervised by staff till we notified them..A bit disappointing for mature visitors though some staff are quite friendly and helpful.
old tv which does not work!
The night staff could not speak english. Wifi was out of order. This hotel is for group and not recommeded.