Missed the flight and the had to change my booking
Plus: "About as good as they come."
Plus: "Crew was top"
Minus: "45 min delay , shame ..... always the same problem with Frankfurt airport..."
Plus: "Crew was very nice and helpful."
Minus: "2 hour delay and 3 crying babies on a red eye."
Plus: "friendly and helpful crew"
Minus: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Minus: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Plus: "Food, crew"
Minus: "Comfort seats"
Minus: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Plus: "Professional courteous staff"
Minus: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Plus: "Professional, friendly service in every respect."
Minus: "Economy is profoundly uncomfortable -- as with all its competitors."
Minus: "plan was late for any reasons...."
Plus: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Plus: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minus: "I travel a least 5 times a year and Kayak is always my option."
Plus: "Not applicable."
Minus: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."
Plus: "Attendants were very courteous"
Minus: "Very little leg room Seats were quite uncomfortable"
Plus: "Good food"
Minus: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Plus: "It is always a pleasure to fly with Swissair. They are so much better than the other airlines on the Europe - US flight. Food was very good, we even received an ice cream for extra snack. Kids received nice activity books. The movie selection was huge."
Plus: "The crew was nice, they served small sandwiches that were tasty, and the entertainment was average with only magazines, but it was a only 1 1/2 flight."
Minus: "The legroom is cramped a bit."
Plus: "Food and crew were great."
Minus: "Economy is tight."
Plus: "The head fligh attendant was very nice and welcoming and informative she personally took care of our carry on to put in the check in..."
Minus: "I was not able to buy from the duty free discounted offers on the plane. The discounted shopping panflet was not on my LA/Zurich flight.... so I didn't see it and did not buy then.... And on my second part of the trip Zurich/Nice they refused to sell me to me from the Duty Free because they didn't have time..... :( The dark hair flight attendant in the back of that plane was not informative or nice....I had to talk to the head flight attendant in the front of the plane, she was more professional! Other than that everything was good!"
Minus: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Plus: "Great flight. Lots of good food."
Plus: "I was rerouted to another country so that I could still make it to Greece on the same day."
Minus: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Plus: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Minus: "Warm and excellent customer service :)"
Plus: "Boarding was excellent, seats were comfy, food was delicious and crew was wonderful. Nice movie/tv selection."
Minus: "We were quite delayed (almost 2 hours) and hot in the plane waiting on the runway...but SWISS was fantastic about helping with connections and rebooking on arrival."
Minus: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Plus: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Minus: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."
Minus: "My seat was semi-broken, it was in constant state of reclining."
Plus: "Swiss chocolate is always welcome!"
Minus: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Plus: "Overall good"
Plus: "Outstanding service. Friendly flight attendants."
Plus: "When we landed"
Minus: "Everything else..."
Plus: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."
Minus: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Plus: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Plus: "Relaxing, good entertainment."
Minus: "Paid for upgrade seat and did not get the seat. Flight crew polite and professional."
Plus: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Minus: "Minimalist breakfast."
Plus: "Getting off the plane after 11 hours of turturous discomfort."
Minus: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Minus: "If you put the seats this close together, with the amount of recline. Once one person on the fligh reclines their seat it forces everyone else to do so. You can't eat if the person in front of you reclines!"
Plus: "It's fine no comment"
Minus: "I was taken away from boarding for a random check that took a long time due to not enough staff Entertainment system was broken for about 50 people, even after a reset. Terrible for an overseas flight. Food was very poor, staff lied about resetting the entertainment system. The plane took off 1 hour late and was not allowed to taxi to taxi to the gate for 1 hour, making us extremely late."
Plus: "The crew was excellent. The food was pretty good and service was frequent even in economy."
Minus: "The seats are too close to each other. The couple in front of use reclined the entire flight and they were nearly in our laps. We could not get in and out of our seats to stretch. The flight attendant needed to ask them to sit up during meals so that we could eat."
Plus: "Food, service, beverages, film selection."
Plus: "Loved the entertainment. Food was great!"
Minus: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Minus: "The flight was delayed that made the connection very tough."
Had no record on file from Sweden to Washington
Flight has been canceled and no assistance was offered at Frankfurt Airport to guide us through. We stayed there for more than 8h with no help from anyone
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Minus: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Plus: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Minus: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "The crew on-board was nicer this time"
Minus: "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
Plus: "Everything was great"
Minus: "I’d honestly pay more for childless flights"
Minus: "Improving customer service during delay but overall good"
Plus: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Minus: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Plus: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Minus: "for that flight really nothing - great."
Plus: "Service and the crewe was very kind"
Minus: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Minus: "Food could be improved."
Plus: "Quick, efficient, relaxing."
Plus: "Got moved to an earlier flight which gave us more time to catch the connection in Germany."
Minus: "We did not request an earlier flight, so we had no idea to expect it when we checked in the day before departure. The flight was changed from 813 to 811. Upon arrival at airport we were sent to gate for flight 813 when printed the tickets (for 811). VERY confusing. No notice from Kayak on the change, and Kayak still showed us on the 813."
Plus: "Staff was great."
Minus: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Plus: "Crew were professional and friendly"
Minus: "Small seats"
Minus: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Minus: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Minus: "Flight was 2 hours late in departing from Frankfurt."
Plus: "The seats are comfortable and the plane was clean and well-presented."
Minus: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Plus: "Professional, efficient, full, nice sandwich and coffee."
Plus: "The plain was verry clean,better comfort(new plain)good food&entertainment"
Minus: "The connection from the other flight was verry short,verry confusing with the gates!!!"
Minus: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Minus: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Plus: "Enough space for my legs, cabin crew okay"
Minus: "No entertainment"
Minus: "Didn’t like the breakfast at all"
Plus: "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
Minus: "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
Plus: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Minus: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Minus: "2 hours delay on a 1 hour flight."
Minus: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Plus: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Plus: "On time."
Plus: "The honesty of the staff and the constant updates"
Minus: "Flight was delayed and overall the flight wasn't comfortable."
Plus: "They welcome you on the plane."
Minus: "They tried to make me pay for my laptop bag, telling me it was a handbag. NEVER pay for a laptop bag!!!"
Plus: "Great crew. Very comfortable flight, good food. On schedule"
Plus: "The crew was nice and professional."
Minus: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Plus: "Crew was fantastic."
Plus: "Title says it all Short flight"
Mycket förseningar. Bananbrödet ombord var dock extremt gott!
Det fanns Ingen veg mat eller våtservetter.. men fick sitta exit row och dricka vin så helt ok ändå men var rätt hungrig.
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Minus: "We got double charged for bags."
Plus: "The plane condition."
Minus: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Plus: "Crew were excellent"
Minus: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Plus: "Crew good and seat OK but not exceptional for business class"
Minus: "Food was average - main course could have been better. Range of movies ok but not great"
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Plus: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minus: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Plus: "Crew was friendly"
Minus: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Plus: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Minus: "Pay attention to passengers."
Minus: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Plus: "Nice aircraft"
Minus: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Plus: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Minus: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Plus: "Just the cabin crew being nice"
Minus: "Punctuality KLM is always late"
Plus: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Minus: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Plus: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Plus: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Plus: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Plus: "Very pleasant, professional crew"
Minus: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Plus: "Flight crew very nice"
Minus: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Plus: "Time and Good clean place.. in This case airpöane.."
Minus: "It was not entreteiment st all"
Plus: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Minus: "Nothing to say"
Plus: "The seats seemed to have more space on this plane which was nice."
Minus: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plus: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Minus: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Plus: "I slept pretty much the whole time"
Minus: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Plus: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Minus: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Plus: "Fabulous trip with friendly, helpful staff"
Plus: "Food was just fine, movie selection very good"
Minus: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Plus: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Plus: "Good information and helpfil boarding."
Minus: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Plus: "The flight crew was nice. Plane departed/arrived on time."
Minus: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Minus: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Minus: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Minus: "Amesterdam airport employee was really rude"
Plus: "Helpful and smiling cabin crew."
Minus: "At some point the luggage was lost. here."
Plus: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Plus: "In flight food was enjoyable"
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Minus: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Minus: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Plus: "Usual professional and friendly service from my airline of choice for most destinations."
Det varit en flygplan som varit för liten för att blir en internationellt flyg
Påstigning, längst bak först o s v, bättre info om maten på planet, tack för mig
Mycket trångt i och mellan stolarna
Inställt flyg och absolut ingen information även om jag hade Guldkort, mycket pinsam support när man ringde numret i appen, och flyger man fick va 2 timmar försenat
Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Väldigt stel och tråkig vänthall. Väldigt trångt i planet men fin personal.
Väldigt trevlig flygpersonal.
Plus: "Crew was great. Flight was clean."
Minus: "I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane."
Minus: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"
Minus: "Helpful flight attendant, kind check in attendant"
Plus: "To reach the goal."
Minus: "Food. Time."
Minus: "We paid for meals that were NOT delivered"
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Plus: "Easy, efficient"
Minus: "Entertainment, food, comfort"
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Minus: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Minus: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Plus: "The food was great and the staff were excellent."
Minus: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Plus: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Minus: "Placering av resesällskapet"
Minus: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Minus: "Försening 1,5 timme"
Plus: "The water bottles, pillow, and earbuds were on the seats."
Minus: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Plus: "Aisle seat"
Minus: "Nothing was complimentary"
Plus: "Comfortable flight, pilot was very clear and gave good information throughout the flight. Boarding was slow to begin but wasn't annoying. Good magazine with good articles."
Minus: "Cabin crew member was yelling on the phone to another crew member at the gate at a mistake they made. It was very uncomfortable, only could hear it as we were walking past on flight to our seats, not super disruptive but still weird."
Minus: "Only one free soda. Beer and wine for a fee."
Plus: "För många spanjorer"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Minus: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"
Plus: "Crew were pleasant."
Minus: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Plus: "Entertainment options"
Minus: "Super hot throughout flight. Had a 9 hour layover and the flight arrived after the gates closed so the only options for 12am-5am were wooden benches in random sketchy areas. Had to wait in line to wait to get in line to finally board the plane The food was two rolls ups three hours apart"
Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."
Plus: "It was a normal flight, only a few hours long. The crew was very nice."
Minus: "Once again, just some leg, and arm space issues but that's to be expected."
Plus: "Safe departure, flight and landing."
Minus: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Plus: "Good flight."
Minus: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."
The plane was delayed and the seats squeezed and tight. The airport didn’t provide with any good food options
Good food and snacks available. Could use more leg room Could use newer movies for entertainment
Bonjour vous pouvez faire mieux pour les repas à bord. Merci air France je suis satisfait.
Bonjour vous pouvez faire mieux pour les repas à bord. Merci
The gate crew in Paris was HORRIBLE. I purchased a Premium Economy seat and was "involuntarily downgraded" to regular economy, splitting up my family. There was no apology and they were very rude. And then they subjected me to an additional security check. When I asked about a refund for the difference, they simply said, "check with the ticket agent in LA when you get there." But due to flight delays, we didn't get to the ticket counter until 11 p.m. and they couldn't help me. The flight crew was astonished this had happened, and they tried to be helpful. But the whole experience was pretty lousy.
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Minus: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Plus: "Feel like reacist Company"
Minus: "I didnt like the treatment of the crew."
Plus: "Good selection of movies."
Minus: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Plus: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Minus: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Minus: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Plus: "Åkte buissness class och allt var perfekt!"
Minus: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Minus: "Gillar inte att man inte fick ta med sig kabinväska där jag hade datorn och annat värdefullt och ingen information om detta innan så man hade kunnat ta ut grejer ur väskan. Trångt på sittplatsen, helt enkelt ett skruttig flygplan"
Minus: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Plus: "I like the comfortable seats"
Minus: "Service lag a little"
Plus: "Great crews, excellent customer service"
Plus: "The crew was very helpful in all respects."
Minus: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Minus: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."
Plus: "The transfer times were excellent"
Minus: "It was great trip thank you Air France"
Plus: "Food and entertainment was awesome"
Minus: "It's awfull to sleep. Very unconfortable."
Plus: "The staff..the attentions..food."
Plus: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Plus: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Minus: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Minus: "Arrived 5 hours late"
Plus: "Good selection of movies"
Plus: "Food was good, crew was very professional and courteous. Flight was smooth."
Minus: "Coach was cramped and the video system didn’t work very well"
Minus: "Engine noise in the cabin is loud."
Plus: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Minus: "Nothing to complain about."
Plus: "It was on time"
Minus: "Hard seats Boarding was 35 min delayed"
Plus: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Plus: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Plus: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Minus: "Nothing to like"
Plus: "Bra med lite att äta."
Minus: "Försenat flyg, fullt så att de tog handbagage och skickade ner."
Plus: "Food and service was good and price was acceptable"
Minus: "Very long route"
Minus: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Plus: "The service"
Plus: "The fresh bread and cheese."
Minus: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Plus: "Punctual, not crowded."
Minus: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Plus: "Cabin crew very friendly and caring."
Minus: "Airport services and lounge are OK."
Plus: "Personal tydlig med vika regler som gällde när "Belt On" är tänd."
Minus: "Många passagerare visar dålig hänsyn och står upp i passager utan att släppa fram personal eller medpssagerare"
Minus: "Ineffektivt och rörigt. Godtycklig hantering av vilket handbagage som fick tas med eller ej"
Plus: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Minus: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Plus: "Not much."
Minus: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Plus: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Minus: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."