Hotell i Manama nära Seef

Plus: Beautiful hotel that is still in its pre opening stages so not all facilities are available. Perfect for a relaxing quiet time.

Minus: Staff is not well trained for a 5 star luxury hotel. People pay more for the service that they expect. We found a lot of the staff we were unable to communicate with because they were unable to speak English. However most were always friendly, except for the front desk staff. On two occasions they were down right rude and gave us attitude. One time we needed help with something and they left us standing around for 45 min completely ignoring us not even giving us a heads up if they were working on it or not. Staff needs a lot of training to be up to par with other 5 star hotels in the county like the four seasons and ritz carlton

Plus: The location is amazing and the pool area is awesome

Plus: Facility, sea view

Minus: I had to wait 15 minutes to checkout. No body was at reception. Finally Egyptian lady came without any apologies for this delay. Please do train your staff!!!! Price is very expensive

Plus: The location of Hotel

Minus: The sofa was old and uncomfortable chekin time was long in spite we came late at hotel we arrived 04:30 PM

Plus: The location very good

Minus: Nothing

Minus: Beds are itchy and not comfort

Plus: Location

Minus: Check in took long time, received room after 3 pm

Plus: We stayed in the 3 bedroom suite. It was spacious and lovely with beautiful views. The hotel is connected to Al-Seef mall which is very convenient. The staff is helpful and friendly. The plan was to stay for 1 night but my mom loved it so we extended to a second one.

Minus: The only one thing we did not like was the room smell of smoking although it is a non-smoking room and when I called the room service they sent someone who sprayed the room with a nice smell spray that solved the problem.

Plus: Everything

Minus: Nothing

Minus: The staff need to be more friendly

Plus: The location is perfect

Minus: The waiting for the check in and the check out were nightmare, it took nearly 15 minutes to take the luggage from the car ( my dad had to wait all this time in the car outside) and almost 20 minutes for the luggage to be delivered downstairs at check out ( which was stressful because we were about to go to the airport). Also, in the second night security guys knocked the doors almost 2 am which was disturbing our sleeping ( and my dad opened the door they apologised/ I think the missed the right room). I believe also you need to hire more receipts, cuz there was only one front of the desk - which sometimes take time to ask a simple question. Knowing that this is I guess my 7th visit

Plus: The location of the hotel was superb and centrally located near market and business area. The staff was courteous and helpful. The planning of the rooms was really good and also the view of the city skyline was awesome. Everything was in place and keep up the good work. All the best !!!!

Minus: The only thing needs to keep up is the room service which took time to render to our required service. Otherwise everything was in place and keep up the good work. All the best !!!!

Plus: Location is perfect

Minus: I stayed for 5 days in 2bedroom suite There was no cleaning.. very bad cleaning stuff I called them and contacted them personally but no response from them The front desk try but still the same no action was taken This is maybe the 5th time we reserve in the hotel but the worst staying ever.

Plus: Location

Minus: The staff were very poor and the property was very dirty and no one is cleaning or answering the phone when calling

Plus: The location

Plus: Quite near to all shopping and food facilities, nice staff especially miss sameerah in day shift Mutlaq naba Jubail KSA

Plus: Location

Minus: Music and food on New Year’s Eve event on the pool

Plus: Location

Minus: Staff said pets are not allowed in the hotel, then there were guests who have a dog parking all the time . When I complained they said this guest has approval from management. The 2 bedroom apartment has only boiling water in the bedrooms toilets. When I complained they said will fix it but they couldn’t One bedroom was just like a freezing store

Plus: location is good

Minus: the housekeeping service should be better.

Plus: Clean, big suite and modern. Fast check in.

Minus: Internet connection is very weak. This is a small thing and it could impact the rating. Such as huge investment in the buildings only will not support if one feature is missing , a serious improvement in the net is really needs to pay attention to it.

Plus: good breakfast and excellent location

Minus: exchange rate of Saudi Riyal is not good

Plus: Location. Suites have a good space.

Minus: Wifi was very weak in the three bedrooms suite. Not reaching the bedrooms. Also the check in. They make me wait for about three hours in the reception area. The open buffet was much better before. Now needs improvement.

Plus: Location

Minus: Noise from the music

Plus: Pleasant stay.

Minus: The bed was supposed to be extra-large double bed, but it was two beds connected with a little gap in the middle. Not ideal.

Plus: Near city center and seef mall

Minus: I gave notice am arriving 11 am to 12 am but they allowed the guest late checkout so I didn’t get my room but after 2 pm , the room was under gym directly so we can hear stumping & metals, then they moved us to a smoking room lastly they moved us to a smaller room. The worst thing when I asked the recipient lady I already gave notice she said we will give early check in upon availability and then I asked what if I want to have late check out. then she said we can give you upon availability ??? Then why? You gave my room late check out if the room was notified that the guest will arrive early. Beside that they have construction all over the building so we will be hearing hammers and smell pain, room rate was the same with all of this inconvenience plus they charge you before you arrive so you will get surprised that you payed for something else to what you expect.

Plus: We always stay here because it is exceptional value for money

Minus: Nothing to not like. It's quiet, and the breakfast is fantastic. We wouldn't stay anywhere else.