Crest Hotel Suites

Läget var mycket bra med restauranger och shopping på Lincoln Rd. som låg 50 meter bort. Det var heller inte långt till Ocean Drive och stranden.

Nej

Läget var kanon, rummen mindre standard.

Det var väldigt lyhört, man hörde i stort sett allt som skedde utanför, samt även all konversation ute i korridoren.

BED BUGS! STAY AWAY!

Great location.

There were bed bugs. I got 9-10 bites in ONE NIGHT! They didn't act like it was a serious issue, and wanted me to remain in the room until morning when the manager got in. They had no other rooms to move me to in the meantime. I requested they relocate me to another hotel, but they were unwilling to. I checked out early and relocated to another hotel on my own, which was more expensive because of no notice. The manager never called me in the morning, or ever. I called twice to speak to a manager, and did not once receive a call back. I was promised a refund for the remaining nights that I did not use, and I never received the refund. The hotel does not have the proper policies and procedures in place to handle a bed bug claim. They left me on my own and did not offer to help. Horrible customer service, horrible experience, STAY AWAY!

Check out being 12 noon, bed was comfortable and room clean

Reception staff, obviously hated the job, indiffernt to the point of rudeness. No help with luggage (and we had four large bags and were on the second floor).

The staff were very friendly and always happy to assist however they could. Excellent location.

No Room Service - or fridge to make up for the fact there was no room service so I could not buy food and store it I constantly had to go out to get a bottle of cold water. My Room did not feel superior at all. It was a standard compared to other hotels where I have booked superior rooms before.

Location

The location was great, and the room was cleaned every day (new towels etc.) Good that the room had a TV.

When you took a shower, the water would flood all the way to the bedroom. The view from the window wasn't really flattering. When we checked in, the person in the front desk wouldn't speak a word... I also tried to call the hotel manager after the trip about something, but he wouldn't answer my phone calls.

not enough information about the hotel or location in the rooms