Baglioni Hotel Carlton - The Leading Hotels Of The World

We know the Brand so we thought all hotels are at the same level. We hoped to get the same service. Staff nice but they did not follow through. Manager after we critiqued the room and pricing for a horrible room with uncomfortable bed and mattress and cigarette burn in chair, he promised to get back to us so we come back to hotel, but never did. Would never stay at the hotel if someone don’t care or follow through.

It was a simple bad room to an ally with construction, people yelling in the morning. Bed mattress horrible and chair cigarette burn in cushion. Just very disappointed for a hotel with a great brand. When we checked in we been told that it was a double upgrade...we wondered what the original room must have looked liked?!