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I stayed in this hotel in August 2012. It was the hot off season for Muscat, so the hotel gave me an excepionally low rate. This was the best deal I have revieved from a Ritz Carleton ever. Great pool and beach area. Hotel lobby very nice. However, the food was only average.
My husband and I stayed at this hotel resort for 2 nights, 3 days - July 2009. Staff were very friendly and helpful. The atmosphere of this hotel was wonderful. Beautiful location and setting. The lagoon access room we reserved was wonderful. One of 3 infinity pools was right off of our balcony - perfect! Room was well stocked, clean and comfortable - definitely 5 star.The outdoor facilities (swimming pools, pool side service, water sports) were great! Many complimentary water sports to take part in - water aerobic class, kayaking and snorkelling to name a few . The sea was a bit rough the first and third day but the water temps were perfect! Gardens were in immaculate shape! While at the beach free towels were offered to use and also a small cooler with water, mister and cold facecloths! However not all the restaurants were open and the ones that were open were not all that exceptional which is what you would expect from a 5 star hotel which is as expensive as the Al Bustan.. T...
The shower in the room, most standard room in most five star hotel don't have separate shower that's one thing the other thing is restaurant with the swimming pool togethere, I've been some of the five star hotels and some of them only have bars along the pool area and the kitchen is in side the hotel, especially in big cities. Yes, I don't like the room because no kettle to make tea or coffee, no hair dryer.
health club price
Relaxation, good spa, excellent gym, very good dining lack of private beach
The Hotel is very relaxng, well laid out and is enjoyable to stay at.
great location great beach access this is a tired hotel - 3 stars at best
the L.tea lounge and the bar the location of my room was on the top of ball room, and was noisy at night.
The breackfast buffet didn't have as many choices as other 5 star hotels I have been to.
Muscat is a low-key location. It's ideal for a relaxing break if you don't want to spend a lot of time touring sights and shopping. The hotel staff were always friendly. We booked a club room to take advantage of the lounge facilities. The complimenary breakfast was simple but adequate, while evening canapes were poor and not worth the room price. I also got severe dysentry from the Christmas Day buffet so staff hygiene is clearly a concern. Our biggest frustration was effort to get our bill after each meal. It took repeated requests and >15 mins every time.
Club Room offered excellent value for money and staff were very helpful and efficient
hotel design and layout is great, specially the pool side. Very inmature staff and inexperienced, the check in took us 2 hours and we had to change all room categories in order to get connecting rooms despite my request earlier. My credit card was charged three times (by mistake!) so i ended up paying triple the amount
The relaxing atmosphere & the nice beach To start with, the hotel ended up charging me 150 omani rials extra upon checking out. I did tell them about it 4 days ago & they still have not resolved it. Your beach is easily & frequently accessed by construction workers who walk along the beach during their lunch breaks. I do not believe this is acceptable & makes your guests uncomfortable especially the ladies. The hotel was way too expensive for the services offered. For that price I could get into a more luxurious hotel in Dubai where I live.
Stunning contemporary hotel with as real luxury feel.
The incredibly beautiful rooms and grounds; the food which was for the most part gourmet; the extremely professional staff; the location/beach Value for the money....it was definitely on the expensive side.
The friendliness and efficiency of the staff - nothing was too much trouble. Food was great. The setting is not ideal being near to a factory but other than on the beach you can't see it. The beach is average.
courtesy of the staff, design and quality, attention to detail, feeling special
the gardens were amazing and the breakfast buffet fantastic and included in the price the rooms had showers only it was a shame there was no baths, the lighting made if difficult to see however made the rooms look great. The room design was all about making them look fantastic but they lack practicalities like some where to put clothes or hang towels. The hotel is on the beach but it's not a pretty spot there are better beach hotels like the omani dive centre
Supertrevlig personal, både pool och strand, shuttle buss in till stan, underbar promenad längs stranden nedanför hotellet när tidvattnet är ute. Lite långt från stan om du vill vara nära småaffärer, marknad och vanligt omaniskt vardagsliv.
Utmärkt service och vänligt bemötande. Mycket bra frukostbuffét samt hade vi tillgång till business loungen som var en angenäm oas. Förhållandevis litet rum, hotellrummet hade uttjänt matta som drar ner betyget.
Utmärkt centralt läge, fantastisk utsikt, bra bad - bra pool plus egen strand på beachen, bra parkering, bra restauranger
Utmärkt läge, bra parkeringsmöjligheter, fina badmöjligheter i uppvärmd pool alternativt egen strand på beachen. God mat på hotellets restauranger. Vänlig och serviceminded personal.
Spacious and clean room. Breakfast was good. Staff in restaurant was excellent. Ladies in reception were concentrating more to each other than to customer. They didn't know the difference between credit and debit and asked if I have another card (which I gave to them because I noticed that it was hopeless to discuss with them). We gave list of goods which we took from mini bar but they didn't accept it. From their own list was missing goods. It was not question about big money but I would like to see that persons who are working in reception should take eye contact to customer and not just murmur with each other.
Very limited choice of restaurants and not normal Golden Tulip standard of food
hotel staff is cold. swimming pool is cold. furnitures in the room are old. BUT prices are high. I really don't understand why it is a 4 stars hotel !
proximity to airport cost
It was close to the airport This hotel it too expensive for what a dump it is. This is a hotel that should have be either raised or totally remodeled a long time ago.
Close to Airport and Exhibition Car Parking space is not enough
only stayed at your hotel for 7 hours, while waiting for later flight home in London. The room was fine, and the evening buffet was excellent! However the reason we stayed with you, was to send words, pictures, and video to London. Myself and my travelling companion are both journalists, and were working from the Hotel. We found your internet service very poor and slow, and for most people working from a Hotel away from home or office, internet speed is of paramount importance. if you want to attract business people to your Hotel, internet speed, ease, and access in your rooms is very important!
poor check in / check out, but apart from that.... very good.
Could not Check in until 1am! I arrived at the hotel at 11pm!
Pleasant hotel,clean but in need of refurbishment. Staff were very polite and welcoming. Convenient location for airport which is ideal for the business traveller. Bar is lacking in atmosphere. I thought the bar lacked atmosphere, however as I only stayed for one drink this was not a problem
Clean, comfortable rooms & friendly staff . The hotel is in a convenient location for the Airport and popular areas, such as the beach & shopping malls. The Tajin restaurant was particularly good value for money and the level of customer service far exceeded our expectations. exceptionally good. The fact that they blocked a large amount of money from our credit card for the reservation, without making this clear at the time of check-in.
My time in the hotel was brief as I had a full agenda but the business centre was very useful mid trip. Courtesy and value for money ranked highly.
Courteous staff, prompt service, wide variety of choices from the room service menu, although it is on the pricier side. However, the food is really good. An item from the minibar was missing (not taken by me) and I was charged for it. However, after telling the front office staff that the item was not taken by me, it was removed from my bill.
More of a business hotel. Staff could not give me a bill because the hotel room we paid for in advance. I thought its odd that I cannot get a zero balance bill in case there are issue that come up later. Duty manager helped sort this out however.
The rooms, coffee and the food at Olivos was phenomenal
the apple a day thing... the bed pillows...too high/thick
Staff professional treat Food for room service sucks, internet connection disappointing and prices are over rated.
Staff was very friendly and helpful!
The staff was quite helpful. Once they found out it was our honeymoon, they graciously upgraded our room to business class and popped for two free drinks in the bar. First of all, if you're coming to Muscat for a getaway, don't stay in this neighborhood. It's quite urban and far from everything, including the cute old town area. The hotel calls itself a 4-star but it is barely a 3-star. We were upgraded to a business class room upon arrival and when we walked into the room we were extremely disappointed; we would have been disappointed had it been a regular room. The rooms were small, outdated, and not comfortable. There was mold in the bathtub and the bath products left our hair dry and brittle. Worst of all, the staff messed up our massage reservations so we were unable to have massages on our honeymoon. All in all, our stay was a major disappointment.
Nothing Gave me the wrong room and had to enter on someones else room. At the reservation they said at the beginning thatthere is no booking done and had charged me a much higher rate. Then they found that they had a problem and
Their pool is wonderful and the Olivios Cafe had fantastic food. The prices were a little expensive.
Nice room. Ex-high price,higher than 5* hotels in Dubai.Very smal parking area,open parking in this v.hot country?! Average restaurant and meals.
Excellent hotel for extended stay as they provide kitchen and utensils if you are interested in cooking your own food. located in a mall with theater so convenient for shopping and catching up with a movie. Breakfast. Room rate included breakfast. But very limited options, all below par quality. Omelette - dont order. it is egg fried in oil. they pour atleast 10 teaspoons of oil and then egg. so basically the egg is fried.
Positives: 1. Location 2. Parking 3. Room size 4. Staff friendliness 5. Breakfast variety and setting Negatives: 1. Sound proofing poor 2. Table lamps with broken or missing floor switches 3. Inconsistent towel supply; varying every day 4. Some metal works in bathroom rusty 5. Armchairs were useless and I challenge any human being to be able to sit comfortably on them (later got them changed with slightly better but still uncomfortable ones). 6. Delivery of morning paper inconsistent, one day there, another day not. 7. TV picture quality very poor 8. Refrigerator not cooling (later got it replaced with a working one) 9. No advertisement of New Year party held in the hotel (found about it the day before by accident) 10. TV size not matching with room size 11. Poor lighting in the room.
Cleanliness & services are really good. For business travellers, we need wireless internet services, in the room or in lobby or even in the restaurant. Other than business centre there is no wire less internet service. Dial up services in the room is very poor, you dail up today and you may get the connection tomorrow ( Insha Allah )
We had a room were it faced the Indian church and they had festival going on the entire time.(very noicy and loud) We had one towel in the room and had to call for more , twice. Since the festival was going on the parking lot was full and there was no parking. The Hotel chrges of tourist fee and service charge is so expensive(might wanna mentioned the % in the hotel description)
It is a decent family Hotel for short stays...
We were given a quiet room on the 6th non smoking floor and we had a panoramic view south across Muscat.The hotel has an outdoor pool which is quite adequate and is close to the old parts of Muscat with the souks and palace The outdoor sunloungers are of the cheap plastic type
The courtesy of Omani staffs in the Hotel The hotel is very old, needs a complete revamp. The size of the room is very small for the amount charged. The furniture in the room are very old. There is no feel good factor when staying in the hotel
This is a good and clean hotel with excellent housekeeping services. The staff were helpful and there is also adequate parking within the hotel complex. The hotel should invest a bit in promoting the different facilities of the hotel i.e. during check-in, the staff should speak about the Japanese restaurant, pool timings, pastry shop etc.
Nice clean room, good breakfast, nice pool. Location not good for beach.
Staff were lovely and the food in the coffee shop was very good The hotel is very dated and badly decorated. It is extremely expensive for what it is. It was at best, a 3 star hotel, not 4 star as advertised. For that price, I should have spent a little more and booked a Hyatt or Sheraton.
The Japanese Restaurant on the top floor is excellent. Cheap internet access. Decent selection at breakfast. It is also centrally located for exploring old Muscat and beyond. On our first night the noise from the pub "Nuts and Bolts" was horrendous with the Music booming right through the building. We were on the 4th floor and i would hate to think what it would have been like on a lower floor. This was a Thursday night (it went on until 3am) and thankfully we did not hear it again for the rest of our stay.
Nice swimming pool and the gym was good