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hotel is only 1 year old They are sill in the middle of construction, and it doesn't say on the web site there is no half of facilities but they still charge for all.The pool is not ready, fittnis is is no ready, restaurant and bar is not ready another part of hotel is no ready. All you get is room for what you pay full rate for 4 star hotel and you are getting facilities for 3 star hotel. Only what is good about this hotel is because is only 1 year old and location what is no so important when you are on holiday and you are no harry nowhere. Don't west your money and if you got time you can check few web site and find much better hotel where they are not rip off gests My room was paid in full from hotel.com and kayak to hotel but on my arrival in hotel they ask for my credit cart and told me they are doing for security reason. I am back home already 2 days and on my credit card is still writing pending $105,50 but for what? Sorry this is no way to pick customer.I am trevelling a lot with my husband and my family as well but for sure I am no coming to this hotel again. By the way Phuket is our favourite destination and we are going two times every year.
location cleanse price rooms breakfast great pool good and simple hotel small room not fancy
Room was pretty clean. Showers were ok. This place is a rip off! They're Still in the middle of construction. There is no facilities. it doesn't say on the website that there is no facilities yet. The pool is not ready. There is no bar. Half of the hotel is still not built. All you get is a room. That's it! And Please be careful with your money! They charged me 216 us$ for a overseas phone call that lasted 25 minutes. When I asked the staff why it's so expensive they were really rude. So even if you get a good price for the room they'll find another way to rip you off. If you lose a umbrella they'll fine you top dollars!
The room was clean and spacious and the facility seems higher in quality than the price would indicated The staff seems untrustworthy. You have to put down a 2000 Baht (or 100 dollar) cash deposit when you check in. When I was checking out, the staff claimed that I had not put down a cash deposit and that I had used a credit card. When I showed them my receipt for the deposit, they magically "found" the record of my deposit and gave me my money back. There's also a tour/travel coordinator who has a desk next to reception. When I asked to book a taxi to the airport, I was told that the rate was 1,000 baht (the going rate everywhere else is about 800 baht), and when I started laughing, the guy said that he would give me a special rate of 800 baht. The level of deception and trying to take advantage of guests seems to know no bounds at this hotel.
We were in Phuket for 3 days - spent 2 at one hotel and 1 at Sleep With Me. We ended up leaving the first hotel because this hotel is right by Bangla Road and all the other cool places and we were so happy with our decision! The decor is cool, the rooftop pool has a nice bar/ restaurant next to it so that was nice.. and the staff was SUPER nice! However, the hotel is starting to look a bit old - it was raining and there was a huge puddle/ leak by the elevators and we saw two cockroaches.
Friendly stuff, pool
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
it was modern and close to the night live it was still new and well looked after, modern and really neat
Very nice hotel
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
Tyvärr gav Er resevation ett Urdåligt rum. Jag uppgraderade mig.Jag har bott där förrut. Fråga 2 är svarad med Erat rum. Mitt andra rum var som vanligt fantastiskt. Det rummet jag fick skulle jag knappt ge 3 stjärnor.Allt var som vanligt fantastiskt efter uppgaraderingen men ändå samma typ av rum,fast större och mycket finare.
Frukostbuffen var bra Inte gratis internet wifi på rummet...vilket många andra erbjuder sina gäster
Vi tyckte att allt var bra. Frukosten,Poolen,Rummen,Läget Personalen och allt annat var toppen! Ja, att Fitnesscentret stängde så tidigt som kl, 18. Borde varit öppet till minst 21
Close to Bangla road and nightlife.Plenty of resturants,bars and nightclubs close by and easy walking distance to markets and shops
I checked out next day early morning as I didnt like the room at all .
Thanks for having the comforts of home. I felt relaxed and welcomed at Patong Resort. I felt safe and I appreciate your reasonable price for the such a lovely hotel. Swimming in your outdoor pool was a favorite! Poor wifi in my room, but I was in Patong for fun... not for the wifi.
the location of the hotel makes it so good and the hotel has three or four gates each gate takes you to different streets. the cleaning staff of the hotel they do some mistakes like what they did to and to my friends by taking the towels and not return it back so when you make check out they will consider it as missing item so you must pay for it.
Its location to the beach, cleanliness of all areas, friendly staff, reasonable Restaurant pricing.
Location Was made to pay upfront and given an inferiorer room to whAt was booked.was eventually changed rooms after much hassle with the manager
In room menu list write down mineral water is free but got charges, cause in room menu list write down free item and reception menu list free item is difference. If can pls update the menu list.
Hotel staff....rude..no politeness at all...
Short distance to the beaches, shopping, restaurants and pubs etc.Lobby is very spacious & comfortable to relax & the air-conditioning is very cooling. Free Internet usage provided in every rooms except using hotel computers at the Lobby. Also, the rate charge of 90Bahts is too exorbitant compare to other hotels. Now, most hotels provide free internet usage during our stay at the hotel.Children below 12 yrs. old should not charge for buffet breakfast.
Location, Pool, Price Staff need more knowledge and training about their jobs...most can't speak any English at all. We were put up in the main wing,which has very old rooms. The newer wing is better, but quite noisy as it overlooks the pool and karoke bar
Breakfast, pool, location, grounds No gym, room is dark, street noise, mosquitoes
Different atmosphere offered by Cabana room style.
free internet and staff smelly rooms through mould or dampness. dark rooms.
Friendliness & helpfulness of the staff.
Pool area The bed was very hard and walls in the room need some paint touch ups- dirty. Rooms were a tad run down.
Great location, it is hard to find a hotel like this n Patong beach. The bed wasn't very comfortable
The staff, the room, the location.
Very good resort
The beach was very nice but I did not like the town and we had incredibly bad weather and so didn't make any tours. I normally prefer a more secluded beach or cultural location but was meeting family. The hotel was excellent. Hotel excellent
the selections of food at Sala Bua and the swimming pool that facing the phatong beach.2 cafes available on the left and right side of the pool too. the kids pool too small .
Beautiful tropical property literally right on the beach. Amazing breakfast buffet every morning.
The hotel was fantastic. First of all its location was perfect. It is the closest hotel to shopping center, bars, restaurants..etc with being right on the beach (you dont need to rent a sunbed). Bungalows were very large, clean and comfortable. Inside the hotel, it was so quiet and peaceful despite the noise of the city. Staff can speak English but it is really difficult to understand them. Although the spa was 4 times expensive than the ones in the city center, it was very impressive and it really counts (I've tried both). Breakfast was quite good. I think it is one of the best places to stay in Patong Beach Rooms need a little renovation. Especially towels and taps
bangala rood ful of gorls absolute no good
I only like the layout of the room except for the jacuzzi.our room was on the 2nd floor overlooking the busy street of patong.no privacy n felt unsecured if we swim in the jacuzzi. The breakfast was not value for money does not taste good the food serve are cold
all suites,good Hotel staff and Jacuzzi bath crock I haven't thought
This hotel was great. Very nice staff, the room we stayed at was excellent and as described. Hotel is located in the middle of Bangla Road, so you have access to almost everything there. They live up to 5 stars.
Great Location. The rooms are very tastefully done.Very comfortable stay.
The Hotel is very near to Shopping mall, which is good and easy to find variety of foods. And also, near to the beach. Room is clean, modern design, and quite big.
loved the pool and breakfast bar
The convenience to the beach, shops and night spots . It could be quite noisy late at night - the staff did not have sufficient understanding of English which became a little frustrating at times, but they were always friendly.
Great location right in the mix of things, clean modern rooms, helpful staff & great cocktails from the poolbar!!
The rooms were beautiful, the pool bar staff fantastic and the spa facilities excellent
This is the second time I have stayed a Banthai Beach Resort and love everything about this hotel. The staff are exceptional as is the presentation and ambience. Can thoroughly recommend it.
the facilities and the location of the hotel is great! i think the service is quite poor, a lot to be improved.
Limited room service menu. misleading hotel description- spa is actually not part of the hotel. Having to go out for meals
Staff and location were excellent. Rooms and facilities were clean and well presented
The breakfast was the best, so many fresh juces, good location just on the beach
buffett breakdast, yellow towels, proximity to patong beach. gym, T.V reception was very poor for that standard of hotel.
The rooms very clean and nice, one key control everything, close to the center, nice smell and view to the swimming pool, smile everywhere in the hotel :) The rooms not isolated well, so you can hear your neighbors, no gym and facilities
the location and the staff never
Nothing!! Don´t even think to stay here!!!! The employes are really really rude!! The breakfast is very bad and the food is not fresh!! The rooms are not very clean and not as we see in the pics!! And on top of all we were asked to pay for a sheet!! Because there was a small stain due to a balm I used because of a mosquito bite!! And the location is really awfull... The hotel is surrounded by a really really dirty and smelly area and the beach is 15 minute walking! It literally ruined one day of our vacations because obviously we checked out immediatly and had to look up for another hotel!
The hotel is a great value for money. Clean and have good service and average breakfast. Rooms are clean with nice design and the staff are helpfull. The hotel is 15 minutes far from the beach and the main road. The access to the hotel is not comfortable and its a bit hidden and not close.
staff were fantastic room was amazing a great location close to everything. no complaints an absolute gem!