Hotell i Sacramento nära Southeastern Sacramento

I really liked that it was a very short distance from where I needed to be the following day. Gentleman in the front desk was very nice and friendly. It is located next to the highway so you can hear cars all night long especially the big ones. The building is also located where the sun hits the windows and it gets really hot super early. We left at 7:30am and it honestly looked and felt around noon time.

I needed taxi first thing in the morning, rang the front desk several times (without answer) how could the front desk be unmanned for so long? i finally went downstairs, with little time at this point to spare. I was NOT greeted by the gal at the front desk. She seemed very unhappy to be there and did not make eye contact with me. I explained to her that i had been calling for the last hour for a taxi and no one at the front desk picked up. She didn't apologize or offer any reasoning behind why no one picked up. Short staff, busy morning, nothing! A simple "sorry, what can i do for ya" would have been nice. Needless to stay i had to ask her to call at taxi twice before they actual came. I'm not sure if she was not trained properly or was just having a bad day, in any case not my issue as a customer. Teach your staff how to at least fake it and give a customer a smile once in a while wouldn't hurt and could go a long way. Also, I was charged 20$ for parking. I did not have a vehicle and the gal that checked me in said they would only keep the card on file and NOT charge any funds. Of course the next day i checked my account and the 20 was taking out. I realize that its 20 bucks but to some people that's a lot of money and in this case its the principle. As a company you say your going to do something then you should do it. That simple. At least the bar was open the night before when i checked in a was able to get some food.

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Non Costumer service so bad and not helpful at all, time wasting