Hotell i Salinas

Glad to stay in Silanas and save hundreds a night over Monterrey discounts - and only 40 minutes away.

Our room was on the first floor which we didn't think nothing of until 7am when the noise of children running up and down the hallway woke us up. Checkout was at 11 but the maids tried to come in at 8:30 and again at 9:15. No knock, no housekeeping announcement, just them trying to barge into the room. Luckily we had the slide lock in place.

We were waked up at 5:00AM by the bath next room. Apparently the guests at next room got up early and had their morning bath, which is OK. But the faucet of that bath generated an extremely load noise. Since the wall is so thin, the noise waked me all. It was literally louder than a chain saw. I think the hotel staff did not fix this problem in time. And the construction quality of that hotel is very low. We tried to call the front desk. But we found that the phone is dead. I checked the connection and found that it is an old problem. I believe that the owner of the hotel is unwilling to fix the existing problems. During our trip we stayed in three comfort inn. The other two are generally nice. This one is totally different.

Called Priceline to see if it would be possible to change room from King to two queens. Priceline called while I was on the phone, and confirmed this would be ok. When I got to the hotel they were indignant, and did not honor their confirmation. In fact, they repeatedly told me that I should not make reservations through a 3rd party. I was not able to make it to the hotel until 11:00 pm, so I really had no other option but to stay there. After getting in my room, I called Priceline. Unfortunately, Priceline was not helpful either. I repeatedly asked the question, 'How is it fair to me that I went through the exercise to confirm that I could have two queen beds in lieu of one king. Then to have a bait and switch when I got there? All Priceline or the hotel had to do was tell me they could not accommodate my request, and I could have looked for another hotel while I was at home.' All your representative was able to do was recite your disclaimer that it at the hotel's discretion. That response is perfectly acceptable before I make the reservation, but when it is made after, I feel slighted. This is all very unfortunate because the hotel is very nice, but the hotel staff should be reviewed by Priceline. Their comments about not making reservations through a 3rd party were very unprofessional. Especially because I am sure that they receive a lot of business through your agreement with them.

Breakfast was very good.