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Generally nice and clean with good breakfast buffet. Check-out was at 12 noon so great for sleeping late, except you could not close the curtains completely (dark ones) and the California sunlight made it too bright for sleep.
The staff were all very professional and helpful. Room was clean with basic amenities in bathroom. Breakfast choices were good with protein offerings and not just carbohydrates. We have stayed here before and continue to find It is impossible to read the directory for the television, it is printed in a tiny font that defies even the most acute eye exam. We understand the need to conserve paper but this is ridiculous. Understand that this is an issue with Direct TV and the Corporate offices, they need to enlarge the room TV channel directories!
Very nice grounds. Facility and staff were very nice. Rooms look nice but not very functional. Modern hand shower makes a mess and not easy to use. Indoor free standing A.C. unit is needed but is as loud as a train. Closet door won't stay shut. Ceiling fan wobbles and makes noise. Soda machines were down. Stupid small things that could be easily fixed.
Checking in was not only expedient but flawless. Had no issues at all, was in my room within 10 minutes of pulling up to the front door. Room was excellent and I do suggest the pool view.
No AC in room.
Beautiful room, beautiful view and very convenient to all of down town It seems the nicer the hotel, the less accommodations. No free coffee or breakfast, business center computers needed to have browsers updated, too many kids in the spa
There was very little water pressure from the shower. Also the heater thermostat did not work. We set it at 80 we were freezing and went to bed, when we woke up the heater never kicked on but the ceiling fan did? So weird
I liked the outdoor area. There is a large pool, hot tub, games, and communal fire pit that was a lot of fun. I really dislike the bed covers. You are either way too hot or freezing. What happened to old-fashioned blankets?
Loved that they had live music. Restaurant had good service for breakfast and dinner. Food was good as well. Did not like carpet in bedrooms. Bathrooms a bit small
Everyone from the front desk staff, the servers and bartenders, and the housekeepers did an amazing job. I work in the service industry in a casino/resort, and yet I experienced better service and a better experience with the staff at the Hyatt than where I work. A+++. The only things I didn't like had nothing to do with the hotel and its staff. It isn't located downtown, so it is a very short trek to the festivities in town. Also, it sounded like a large man was doing burpees in the room above us.
We enjoyed the recently updated rooms including the very nice bathroom with vanity and open shower. We enjoyed very tasty room service meals (dinner and breakfast). We also used the pool which was pleasantly warm. The toilet was a bit of a tight fit with walls on either side. The air conditioner was a standing machine which had an exhaust that was separated form the back and until we reattached it poured hot exhaust over the air-conditioning.
Comfortable bed, dog friendly, good location. Twice in one day our keys would not open the door and required us to wait outside for someone to bring new ones over.
Super nice staff. The $22 resort fee includes parking and internet. A little farther from the wharf/tourists spots.
Close to everything downtown and you're right next to Fisherman's Wharf. Staff were professional and very accommodating. Spa services were great. Construction was going on outside for their conference center so you have to walk around it a little bit but inside you couldn't hear it from where I was staying along Pacific Street.
Hotel was under construction. It was loud and not the least bit relaxing. We were woken up in the middle of the night by drunks cursing in the plaza area. The carpet in the room was stained. The power went out multiple times and I had one family member get stuck in the elevator. The staff was friendly but my experience overall was not pleasant.
I liked the overall comfort of the hotel. I did not like the service. I asked for a bellhop to help take my bags to the car. I waited for about 25 minutes and decided to take the bags myself.
my kids loved the pool and hot tub.
Jackhammers outside my window at 8am, nonstop construction noise on hotel and conference center next door. Poor service in restaurant. Good location & friendly staff
Walking distance from everything. Construction during our stay and a long walk from the elevators
We paid 150 plus 20 to park. I am at peace with it. Recommended. 20 additional to park...cmon.
Shards of glass on the room floor; freezing temperature when we walked into the room (heater was not on); once heater was turned on, had little to no effect, so we slept in bathrobes and ordered two extra blankets. Hotel is currently under major renovation, so the check-in feels like a motel and there is no entry lobby.
We love the Portillo but the construction is very distracting. We come about once a year and last year it was complete distraction as well. The room we got this trip was so noisy. We could hear everyone walking by yelling and screaming in the middle of the night. I wish we had staying in the main building. Everything else was oerfect! We love the portola... we will visit again even tho this wasn't the best of visits.
-Clean room -Big and fluffy towels -Ceiling fan and portable oscillating floor fan -Plenty of drinking glasses -Condiments and Keurig Coffee/Tea -The last room had bathrobes. This one did not. -No microwave / no access to microwave -Toilet paper rather thin -No other complaints
The guest rooms are large and nicely appointed. The bed is comfortable. Breakfast is very nice in Jacks restaurant. The entire staff is quite accommodating. We've stayed here many times in the past and will continue to stay here. Our room was in a noisy location--on the second floor overlooking an open area where people walked, sat, rode bikes, played music and generally enjoyed the outdoors. The windows were not double-paned and the room was noisier than we would have liked. The bathroom was remodled with a lovely marble countertop--unfortunately it was rather tall for me to use (I'm a 4'11" woman.)
Location and price
We enjoyed the spa and the attentive staff.Please write at least 15 words Valet
Geat ocean view , nice evening music , the staff was helpful , we love the restaurant , we love the valet parking . and the price of the room includes it The price of the ocean view rooms is very expensive , and it doesn't include the breakfast
Staff The price!
Very nice decor in room and everywhere. Staff is friendly and helpful. Nice view of Monterey Bay from lobby and lower level lounge. WI-FI is free and works well. Expensive! Breakfast not included, 10% extra tax, and $25 extra for 2 queen beds instead of the default 1 king size bed. Only one night table. Parking is valet only, front bumper came back with a dent. I prefer to self-park. Getting my car back took 10 to 30 minutes. Driver expects to get a tip each time. There is a spa but it is not free. Someone placed a couple of calls from our room, I had to prove they were not mine.
I liked it's location and convience. Bed uncomfortable and gave me backache.
This place is amazing. Although ostensibly it doesn't look over the top, it is a quietly classy place. Our receptionist, Tiana, helped us throughout our stay and she is the sweetest and most accommodating representative (although everyone we met just went over the top, from the concierge to the bellhops to Ryan the cars concierge). The rooms are huge. They easily fit all of the stuff for our 8 month old with tons of room to spare. His packnplay was no issue at all. Everything is very clean and it was quiet and relaxing. We ordered room service , and it was pricey as expected, but the food was DELICIOUS! I doubt we would have found better food elsewhere - the crab cake Eggs Benny was delicious! We checked out and had our car brought around (valet parking is surprisingly included in the resort fee) and Ryan, our car concierge , told us if sightseeing (we were headed to the aquarium), to feel free to leave the car there, no problem, till 5. That was really nice and we did not have to worry about parking. Overall this is right on the end of cannery row and is apparently about a 10 minute walk from Fisherman's Wharf as well (we didn't have a chance to get down there). You can't beat the location, the customer service, or the amenities here. We would only stay here when coming back. Thank you!! Nothing!
Very clean & well appointed. Nice live evening music. Convenient peet's coffee on premises. Nice outdoor firepit and beautiful "plaza area" / patio for all to use....very open-air views of the bay. Spa facilities did not accomodate the numbers of people using, it very well. Overall,hotel was a bit over the top for our needs, and I hate always having to figure out tips without feeling like a cheapskate, but I guess that's just part of "high livin". On the whole ,staff was extremely understanding & accommodating of a few problems that arose and were more than fair in resolving them.
the bed was very comfortable charge of $25 resort fee.
View was AMAZING! Bed and pillows were sooo comfortable! Bathroom was beautiful! Everyone was so friendly and went above and beyond! The room came with robes which is a plus, but they were very itchy so I didn't end up using it.
Excellent customer service by all staff.
Location Room service
Beautiful hotel, great location. Comfortable beds. Rooms need maintenance. Lock didn't work and needed to be replaced. Phone wasn't working properly.
The Laurel Inn was a basic, clean, and good value motel. We booked this over the Memorial Day weekend and most hotels and motels in the area were "no vacancy" so The Laurel Inn was about the best value for the money available. The only suggestion I have is that the room for the included continental breakfast was too small for the number of rooms at the motel.
This place was great. Close to freeway and lots of close restaurants and stores. Very clean. Staff was nice. Good selection for the free breakfast. Pool/hot tub were very relaxing. I would def stay again. No complaints
Clean and comfortable. Wonderful breakfast and well-stocked. Enjoyed our stay!
good bed, quiet, about the same price as other hotels in the vicinity. tourist season high prices, but goes with the territory
It is a nice clean place. The room was good and comfortable. The breakfast was a good start to the day, not a full breakfast but nice.
Decent value, clean accomodations. Came up to play golf and have reasonably a priced stay since I wasn't going to be in the room much. Laurel Inn fit the bill. Rooms need to be updated. Old tube TVs! Mattresses, bedding are old.
The location was ideal. It was a sad time as the family was in town to attend a funeral. The room needed a microwave and an iron and ironing board. I assumed incorrectly they were in all the rooms.
Good beds Old TVs
It was a clean, no frills kind of place. I traveled in September and the rate was $113/night which was a bit high but of better quality than lower cost places. It is very close to freeway access without being close to the freeway noise. The mattress and pillows were clean and comfortable. The breakfast area was clean, and the selection decent. The staff were consistently very friendly and helpful. The television was a bit outdated (30" CRT) and the picture was a little dark. I moved from a two queen bed room, which apparently wasn't used much and worth the rate, to a single queen room which was clearly used more and not so much worth the rate. The coffee in the breakfast area was terrible. Only on the last day, when I decided not to have the room maid service, did the front desk complain to me about this. Not sure why, as the room had been serviced the day before, and the maid was very friendly about it when I told her.
Laurel Inn in Salinas is conveniently located just off Hwy 101, about 2 miles from downtown. Rooms are basic but clean, with decent TV, small work table, small fridge. Continental breakfast is fine, although some protein options would be nice. However, there is a Black Bear diner just across the parking lot, plus other restaurants and basic shopping options across the freeway (west) or over on Main Street (about a mile east). There is a small pool, although Salinas tends to be cool. Depending on room location, there can be traffic noise, but not too bad. Staff are friendly, and the price is right. Wish the breakfast options were a little better, but there are pastries, fruits, cereal, yoghurt and typical drinks. More substantial options at the local diner or other restaurants. Can be noisy if on the street side. Nothing fancy, but a reasonable place to stay.
The staff The location, no lotion, recycled dated furniture,
It was so clean!! New mattress. Clean, soft sheets. Plenty of pillows. Bathroom area was large enough for woman with lots if make up and hair stuff. Hot water forever. Nice new tv. Great free breakfast with really good French toast. Just families and couples so there was no drama at all. Very very safe. For around $100. A night for a Kung bed I was very impressed and I tried most of the hotels around salinas- the safe ones at least- and this was by far the best!! The manager was rude and snotty. All the other staff was very nice but she had a attitude that ruined a perfect environment. Too bad.
The location It was no better than a holiday express, but much more expensive. Beds were miserably uncomfortable.
Excellent service Noisiest hotel in Monterey
The location was great. Right in the middle of Cannary Row. The pool was small.
Lovely location right in the heart of Cannery Row and on the waterfront. This is not an inexpensive hotel but let's face it this is an InterContinental brand not a Motel 6. If you want to splurge this is a good choice however if you don't need a waterfront view and stay in the connected bldg. across the street you can get a room with a fireplace for less. I found this hotel to be relaxing and the staff helpful. Even without a waterfront room they have a large deck area looking out into Monterey Bay where you can sit in front of a fire pit with your friends or by yourself and sip your favorite beverage and enjoy the view and some down time from busy Cannery Row.
Friendly staff I thought booking a hotel right next to the water that I could be hearing waves in the tranquility of the evening. Instead I hear cars and foot traffic because our room is all the way back and faces the garage. This hotel was almost three times the cost of any equivalent hotel if it wasn't next to the waves I didn't get to hear.
Location was excellent, Hotel was beautiful. Staff was world class. Will be staying again in the future. A bit pricey
Incredible staff, convenient location
staff is amazing, the room was perfect and you can't beat the location at one block from the aquarium.
Liked how we could purchase 2 day aquarium tickets for the same price. That was very convenient. I didn't need a mini bar in he room. But would of liked a microwave and mini fridge.
Nice rooms, and great restaurant attached to hotel with an extensive wine menu
This was a great location within walking distance of phenomenal dining and wine tasting rooms. Room was exceptional, the service excellent and the spa personnel accommodating. First deep tissue massage I ever tapped out for a slightly lesser pressure. We will return over and over again. You have to stay here when in Monterrey! Nothing
You can't beat the location- just a block away from the Monterrey Bay Aquarium and right on Cannery Row. Staff was all very nice and the facilities were top notch. The restaurant was not pricey and not very good. This is a small complaint, as the view was outstanding and there are plenty of better places to eat within easy walking distance. Would have been nice if wifi was included with room.
Everything was clean. The bathroom door didn't close.
customer service. The jacuzi was hot for the cold night of relaxation the carpeted floors are due for a cleaning.
Clean and comfortable Nothing
Front desk staff was very rude. The hotel is cramped, unattractive and right next to a very loud highway. The room smelled like every guest ever had spent all their time chain smoking. On top of all that it was way overpriced.
Parking was easy The shower was horrible. No water pressure at all and the water was barely warm when put on all the way hot. The bed was also horrible. Might as well put linens directly on the box springs. Would have been just as comfortable.
comfort high room cost
This guest did not leave comments about this hotel.
The beddings smell fresh and clean.My kids enjoyed the experience. Breakfast options were okay. We had a great time! The price was a bit high for a 2 star hotel.
Clean spaces and room. Didn't care being put in a handicap room, not a big deal but it was for only one night. The vending machine on lobby level didn't accept dollar bills, that was a little annoying. Waffle batter was too thick so it took long to get it out of the dispenser.
Great location Spacious room Polite staff Car parking needs more attention. Few parked cars were way out of their guidelines.
This guest did not leave comments about this hotel.
manager was very flexible on meeting needs that he wasn't contracturally obligated to fulfill. He did this late at night and in a crowded hotel. Thank you! No
Clean, quiet even though it was near freeway, very nice staff. Pricey as they all are this time of year
Nothing. I contacted corporate for a refund. There was mold in the tub!
This guest did not leave comments about this hotel.
Family enjoyed the pool and the breakfast especially the waffles. Staff was very friendly and helpful when we needed something.Everything we expected at the price we paid.
Easy to find location. About a mile or two to downtown and old town. Security guards are professional and works all night. Low prices. The new LG washer and dryer are good with pleasing result. There is a swimming pool. Lots of parking space. Hot coffee and hot coffee flavoured drinking water is available in the check-in office from 6am to noon, but closed after that. Closest fast food shop and gas stations are to the south about half a mile. It's on Work Street which is busy with big trucks. If you are on the west side of the hotel it is very noisy. I was on that side in Room 333 and it was noisy since 7AM. I switched to Room 124 facing south parking lot and it became much quieter. No fridge in room or office.. TV doesn't has channels in san francisco san jose area. The worst was the wifi internet. They charge about $4/day. When I needed it and try to pay through the sign on page and could not get past a "incorrect customer code".on that page. It didn't say which line was incorrect. So I had to rely on my T-Mobile phone and the Tmobile signal has only two bars..... If you are to visit Monterey it is about 20 miles west on highway 68 then highway 1. Kind of hard to walk around.
The room is what I expected for the price. Everything worked and the room was clean enough. We were gone most of the day so we only were in the room to sleep. Our room faced a busy street and traffic noise was easy to hear, but when the a/c was on it covered the noise enough to sleep.
requested a non smoking room. The prior occupant must have smoked in the room has the room had a very distinct smell of smoking.
Price & freeway access
location- easy 101 access restaurants & walmart only short 10 min drive great price for someone on budget WIFI isn't free:-( non-smoking rooms smell like smoke only give one towel for room with double beds linens are old & don't seem clean so bought my own at walmart phones in rooms don't work laundry service is expensive $2 wash & $2 dry & no change machine in laundry room & hotel will not provide any change pool is small & dirty- don't go in guess you get what you pay for
I made a mistake booking this hotel. Very dirty hotel... started from the lobby to the room... stinky place...yucks!, customer service is sucks!
PRICE ONLY CARPET DIRTY , DIRTY TOWEL ON THE FLOOR WHEN WE CAME INTO ROOM ,FURNISHINGS LOOK LIKE THEY CAME OUT OF A THRIFT STORE . HAD TO PAY PER DEVICE FOR INTERNET . BUILDING LOOKS GOOD FROM OUTSIDE , HAD TO CHECK INTO HOTEL THRU A WALK UP WINDOW, LOBBY LOCKED WHEN IN THE SAME PARKING LOT HAMPTON INN LOBBY OPEN . YOU GET WHAT YOU PAY FOR .
Coffee in Lobby Bed to sleep in Noise. Room 323 was noisy most of the time. Sounded like one of those wood chipper machines until later in the afternoon. Toilet hardware came undone. Discovered that the shut off valve leaks unless it is in the full open position...feet got wet. Fixed the issue myself and opened the valve to stop water leak. The first staff member I encountered at the front desk did not seem very friendly. The day of check out the new staff member was much better.
Bed was comfortable Very dirty. The shower was covered in hair. There were horrible carpet stains. I felt like taking a shower after my stay there....sure didn't want to use the one in my room! The hotel charges a $100 deposit which isn't returned to your account for as long as a week. They offer no receipt for your deposit. This place should be avoided if at all possible.
Nothing Mold on walls in bathroom, disgusting carpet, sheets not cleaned
The staff was great and the room was sufficient for our needs. It's a great bargain. The wifi was fine, especially considering it was free. The motel is right off the 101 freeway and shares the parking area with Starbucks and a nice, more expensive motel. I was very pleased with my experience and would definitely stay again when in the area. I would bring my own shampoo and soap next time. In fact, just bring all of your own toiletries, pillows, comforter, and an ice chest. The motel offers soap and shampoo, but they are small. They do the job, but if you want something fancy, bring your own. It was comfortable, but I would have liked a fluffy comforter and soft towels. I missed having a microwave and refrigerator that you usually get in a more expensive place. Did I want to pay over $100 for these comforts? No. We paid $41 for each night. It was a great price. Just bring your own comfy items and you will have a great experience for an incredibly low price.
The price and location are fine and near the coast I stayed for 3 nights. The staff failed to clean the room or make up the beds any of the days we were there. The hotel staff was contacted but still not done. Very, very poor service and simply unacceptable for any hotel/motel chain.
Pool, hot tub I paid $200 for basically a motel with a cuter looking front. The place seems like it needs a fix up and not just cosmetic. I've NEVER stayed in a hotel with no a/c..you should at least advertise that there's no a/c. We heard every footstep of the guests above us. I'd never stay again
The check in person was helpful and friendly. The check out person was defensive. Room is too crowded with stuff. Lack of space for luggage and yourself. We were on first floor where they recommend locking windows plus people could see in. Two small windows on the parking/alley side did not provide enough air considering there was no A/C. Also very noisy in the morning on that side. Add to that was the fact the screens were ripped. TV had a cheap, crappy remote. The location is only okay. Price too high for the product.
Modern room update. Extra sink/ mirror outside of bathroom which is always useful. Very clean. Comfortable bed and bedding. Fireplace which would be lovely in cool weather. Centrally located. The safe in our room would not open and my things were in it. The hotel staff could not fix it although the maintenance guy was able to get it open. The manager gave us a voucher for the restaurant which was appreciated. Small room size. No air conditioning which I realize they don't need very often, but it was quite warm when we were there.
I was looking for the best hotel for the most reasonable price that accepted dogs. This was the one that I found using Hotels.com and Yelp and other resources. They honored my reservation made late last year and I was able to bring my dog. That was really great. The rooms were very nice, very clean. It was an excellent value for the money. Some people complained about the noise but I did not notice any problems with that. Staff was very nice and allowed me to keep my trailer parked in the lot while my boat was on the water. That allowed me flexibility during my visit. The front parking lot was very tight and very full. The back lot was not accessible due to construction but I assume that would free help once construction ceased. They no longer accept dogs. I would go back again if they allowed dogs still. In fact, it would be the only place I would go while staying there. The fridge is a little small but many food options were nearby so storing food is not really highly necessary.
The location was good not great. Close to stuff but still a bit of a walk. I was happy with the value. Comfortable room and clean. It looks like the place has recently been renovated. A bigger pool and hot tub would be nice.
-We were allowed to check-in early (11am!) -The room was clean and the bed was comfortable. -The fireplace was very romantic and made the room toasty. -The outdoor pool was heated and clean.
We often stay in Monterey and we very much like this place. It's location is great if you don't mind walking a little, and the rooms are nice, clean and well-equipped. The amenities are small -- workout room, pool, etc... but when in Monterey there isn't a reason to stay at the hotel anyway. During peak season, the rooms are a little pricey here
Clean. Nice nice room.
Staff was fantastic- just very accomodating, friendly and really made an effort to make the stay enjoyable. Can't say enough about the staff. I was sitting reading on their pretty outdoor patio and they offered me a glass of wine, even though the bar wouldn't be open for another few hours. Room was really great- spacious, updated fixtures and hardware (felt like a swanky room), and without any ambient noise at all. Plush soft towels, comfortable bedding- the whole experience just made us both feel like "ok, we're staying at a NICE hotel." We were on the second floor facing the street and really didn't get any street noise at all either. If we're ever back in the area, we will definitely stay here again.
Really everything was quite nice. The bed was comfortable (firm mattress), the room was clean, the food was good and the staff were very friendly and helpful. The first night we got there, the room we were given had a roof leak and despite having full capacity that night, they were able to put us in another room immediately. The walls were quite thin so we could hear the conversation and the tv next door.
Clean; friendly staff; good facility (gym, pool); cookies for the guests; good breakfast offering. Everything fine for the business traveler.
Room was clean and well apppointed. Need a little green buffer between hotel and highway
Even with a nice veneer, the age of this once run down motel is starting to show through again. Small rooms and an odor from the sewer system. You get what you pay for. Service, usually good, was halting on this visit.
Location No free breakfast
Ocean View and Surf Sounds, right on the beach. Great window shading options. Strong internet. Musty room, ratty carpeting, bad light wiring, expensive parking, easy to hear neighbors.
Booked a three night stay and had a wonderful time. The location was amazing and the service and time spent at the hotel was great.
The hotel is clean. The hotel is the only hotel right off the state beach in that area (which is a short drive outside the downtown area of Monterey). It was nice to be able to walk from my room onto a beach. It is way over priced. In addition to the already expensive room price $$$, we were charged an additional mandatory "Resort Fee" of $25/night for the pool, gym, and Internet. In other hotels I've stayed at these are included in the price, not an additional fee. Also, the staff (specifically the front desk staff) were not as nice as you would expect of a "Resort". When we checked in the staff didn't welcome us or anything. She just wanted our reservation & credit card. When we asked questions, she seemed annoyed like we were holding her up from more important things. I felt more like cattle than a guest. Overall, for the price I paid I could of gotten a room in Monterey Bay, close to a Beach in Monterey which in my option has a better view of the water.
Location is the best in Monterey. Staff is helpful and courteous. They should put foldable beach chairs on the balconies to enjoy the view even more.
I liked that it was near the water. Most of the staff was very friendly and very helpful. The view from my room was amazing. The bed was comfortable. There was construction going on while I was there that was a bit disruptive. The pool and Jacuzzi were closed. They put me under the conference rooms and they got pretty loud during my stay. The fees were higher than stated in my original agreement plus they tax the fees and everything else.
Clean room, safe door, beach access. No pool or jacuzzi as advertised! Construction all over the place! They NEED to lower their prices until they get all the construction done. I wouldn't go their again just because they charge extreme prices and a "resort" fee for something that doesn't exist! Obviously not a place you can trust since they are still charging the same fee while they have ongoing construction that makes it impossible to use the facilities they advertise. Room was clean, comfortable bed, but our "garden view" room literally looked down into boards, saws, tools and half done empty pool. Beach access is really the only reason to go here until they finish their "resort".
Most rooms have 2 comfortable queen beds. Hard to find. Made a reunion of old friends very comfortable. In room Starbucks coffee was quite good. Far better coffee than at most hotels for those of us who need a good cup as soon as we awake. Selection of snacks was limited to small vending machine size without many healthy selections. Would like to see healthy and larger sized chips, etc sold in larger sized bags on premise.
When we first got there the view was stunning. The beach was right there and there were public access points to it, making access to the beach easy. Our room was an ocean view. It had a great feature for windows where there was an automatic screen that could go over it for privacy. The staff were friendly and the room as a whole was very clean and comfy. The place felt like luxury and we thought it would be a lot more for the price. Would definitely recommended it. The only problem I noticed was the door stuck a little bit. It was hard for me to open my door to the room. You had to push hard to open it. It also would not close unless you slammed it. That was the only problem I noticed, and I'm surenot eevery door is like that.
The location was great, Staff was helpful . Love the views,
Terrible wait staff. It was almost like we were inconveniencing them. After we order we don't see them again until the check.
The location was awesome
No crowds at the end of Cannery Row, and close enough to walk to any style restaurant or pub, shopping, etc. Very slightly disappointed there weren't Bluetooth speakers to plug into for music, however the soothing sounds of the ocean water washing against the rocks below our balcony was much more enjoyable!
Great location, beautiful room...would stay again for sure!!!
The Monterey Bay Inn has great bay views and is located centrally to downtown, the wharf, and Cannery Row - within easy walking distance. No report.
Hotel was a nice location next to the quieter side of Cannery Rd. So we thought the construction across the street ruined the Bay watching during the day, We were gone most of the day. But other than that everything was wonderful!
Location, nice room, great staff Mandatory $10 fee for a five year old to get a $2 crummy breakfast -we ended up paying for a breakfast at the Monterey Inn down the street instead. The place needs a power washing! Gull excrement all over the place and not enough nets to prevent them from hanging out to poop
Location and the seals in the background hiding the bowling alley that was in a room above us. Bad plumbing. When a bath was taken, the drain took forever and would occasionally burp up some black junk that stunk. Had to rinse the tub out after it drained because of the smell.
Great location I would definitely stay here again!
I enjoy staying here...hot tube on top floor where you can see Monterey. Comfortable stay and always clean. Definitely staying here again.
We heard the barking of the sea lions the first night - all night. The second night we were prepared for it. Charming!! The buildings surrounding the hotel were creepy to walk by - especially at night.
We enjoyed everything about the Monterey Bay Inn. It was right on the water and was close to all the shops on cannery row. The room was beautiful and very clean. We will stay here again in the future. N/a
The hotel was fantastic. The view from the forth floor spa was outstanding. The hotel is located just off cannery row to be quiet and comfortable, but we'll witching walking distance to all attractions. They need a restruant or step up breakfast.
Rooms are very warm, inviting, and comfortable. Would appreciate it if you would install a Tesla charger (electric car) in your garage during your renovations. Tesla will give the wall charger to you upon request, you just have to install.
noise from street was awful
Location was perfect. Close to all restaurants. Noise level from above room and street noise. Also, pictures on website make this hotel look amazing when it's not.
We were pleasantly surprised with the gorgeous room that featured high vaulted wooden cross-hatched ceilings, a romantic fireplace and balcony, two showers, a comfy couch with huge wall mounted tv, and a cute little kitchenette/dining area. It was super close to the wharf which is a huge plus. They charged me for the bottle of water I took in the fridge so be careful. It's a trap!
The grounds are very unique and allow for areas to relax outside. It is also close to Fisherman's Warf and the downtown area. I didn't like the fact that I kept finding items left by the previous guest in to room (i.e. wrappers, tags, debris, etc.). For what was charged, I would have expected more for breakfast. A Holiday Inn Express has a more comprehensive breakfast.
it was a very nice room and very spacious. It was expensive and did not have air conditioning.
booked the suite and hence was quite spacious for a family of three. breakfast was continental but had some hot stuff like oatmeals and was ok to take back to room and eat with the family. Parking was extra which was not revealed till we checked in. a stiff $20 per day per car. which given other hotels were not charging, felt like nickel and diming
my boyfriend and i loved the shower.. water got hot really fast and amazing water pressure. Our room was a lot larger than we had anticipated, which was great. It almost felt like a tiny home during our 4 night stay. We also loved how close it was to the downtown area and lots of good restaurants. Only 1 mile from the aquarium, we walked there and back. overall had a wonderful time at this hotel, we even stayed an extra night. I didn't like the continental breakfast. the first morning was ok, bagels muffins and fruit with coffee and juice was nice. But by the second morning i was over it. More variety would have been nice for the price per night at the hotel.
the property was nice, and appearance above average. The location was excellent, and adjacent to the historical downtown and the wharf. A mile to the aquarium. My concerns were with continental breakfast, which was included, and very inferior, with stale croissants, etc. also stingy with towels and linens in room. Silly.
Very roomy, clean and close to fisherman's wharf. Walking distance to several restaurants.
Great location, friendly staff. We stayed as a family and our daughter loved all the beautiful flowers. Easy walking distance to the beach and Downtown Monterey.
It was pretty spacious and the front desk girl was really nice. Room wasn't the cleanest, and the walls were really thin, you could hear everything going on next door.
At least they had security
The staff were very respectful! There were a lot of noise from construction workers that were in the rooms above the room I was staying in. I had to change rooms due to the loud noise that management did not take care of! We also were in a room with bed bugs! NEVER AGAIN!
The front desk staff was polite and pleasant. However there is a complete disconnect between housekeeping and the front desk. I arrived at 3:45pm and was assigned two rooms housekeeping reported as ready that were not made up. Ar least four other guests were assigned rooms that were not ready. Also one guest was assigned a room that was still occupied (how could EVER allow that to happen). I did not get a room until 5 pm. The only way this happens is if management tollerates it. This property needs competent management.
It appeared the valet used my car for personal use. Found papers in the front seat of my car not belonging to me when I picked up my car after my stay. Very concerning.
The staff were very courteous. The hotel decor and history. There was a farmers market on the street in front of the hotel. There was some minor damage on the bathroom counter. Just an eyesore, nothing major. The tv was old but it worked fine.
The hotel had an excellent location only a short walk from Monterey Bay and the wharf. Although a bit shabby, the hotel has a charming feel. The staff was helpful and friendly. Both the room and bathroom were uncomfortably small. Other than the bed, there was only one small uncomfortable wooden chair to sit on. No microwave or refrigerator was provided. The worst problem was the noise, both day and night, which made it impossible to get a good night's sleep. Between the trash trucks, the squawking sea gulls, the late night party goers, and street construction peace was not to be had. And, because the room was not air conditioned, the windows could not be closed.
A bit noisy due to street area
The most polite, friendly, and helpful staff I have encountered at a hotel in awhile. The hotel itself was located in a perfect spot in town with lots of food places and stores close by. The fact the this hotel has such a historic history, being that it is 112 years old, made it all the more fascinating. Loved everything!
Absolutely charming historic hotel located in the heart of downtown Monterey! 5 minute drive to the aquarium and a five minute walk to the beach and Fisherman's Wharf. Stayed two nights with our young family with 3 kids, and they loved every bit down to how they folded the napkins and toilet paper prior to our stay. Breakfast was overflowing with ripe strawberries and Boyd's coffee, and the staff dug up a corkscrew to keep and some wine glasses so we could enjoy our bottle from wine country. All in all, wish we could have stayed longer, and very pleased with its prime location and roaring 20's charm. Parking was slightly challenging but we were always able to find some spots on the street.
The customer service was amazing and the room I picked was smaller than I thought and they upgraded me for free and the new room was amazing and we had a great time there!!! It was close to lots of sites we visited and we had a great trip!!!! I didn't like the stairs and the elevators were far from the room due to the fact that we have to pack a lot because we have a baby but the bell hop helped us and they accommodated our every need!!!
Good location, in heart of downtown. Parking can be an issue. Hotel could use an update.
clean & quite. great central location! less bulkier furniture in the room so a small table & chair can be accommodated. one can't sit on the bed at all times!!
Great location and easy walking to all things Monterey. Old boutique hotel with no provided parking.
Location was a block away from the wharf with restaurants and shopping nearby everywhere. Hotel was beautiful with historic architecture and vintage furniture Walls were thin and you could hear your neighbors' movements
Beautiful Downtown, close to Fisherman's Wharf, and well-preserved and maintained building and rooms. Rooms are older and bathroom fixtures & layout could use updating, but the furnishings are antique, the bed was comfy, and the room was clean and neat throughout, and the place was quiet. It is located conveniently close to many differing restaurants, and of course the real touristy hotspots are only a few blocks away. Bring your walking shoes! So the closest parking they refer you to is 4-blocks away and there is no guarantee that you'll park closer even at check-in as they have no "dedicated" on-street parking/loading nearby. There are stairs everywhere, so even if you ride the elevator up, once you get to your floor it's the old-fashioned "wandering" hotel with weirdly set up hallways and you go out of one building into others, and there are stairs everywhere! Only 3-5 stairs but railings are only on one side if at all, and there's no forewarning of that fact.
Nicely appointed rooms, ours had an electric fireplace. Beds were comfortable. Hotel had a nice pool area and an outdoor lounge area. We only stayed one night, would have liked to stay longer.
The staff was very friendly, room was very nice with it's own fire place, happy hour at the restaurant was also very nice, location was perfect- just a few minute walk to downtown Monterey Only had one restaurant
The hotel lobby set a very good first impression. However getting to the room it was outdated, walls were thin and just okay on cleanliness.
I loved the look and feel of Casa Munras. Once we drove off the street, it felt like we were in a very private resort. The staff was very friendly and courteous, and we really liked using the Esteban Restaurant for some of our meals. We especially enjoyed the Happy Hour! The food was delicious, and the wait staff was very pleasant. We also took advantage of the spa while we were there, as they were running a very good massage/facial special. We probably had one of the best massages we have ever had and did not feel rushed or like one in a long line of customers that we have felt at other spas. The outdoor hot tub was a lovely, relaxing way to end our spa services. My daughter and I came to relax for a couple of days, and that is exactly what we were able to do here! We look forward to returning!
A compromise with the loudness but Im super sensitive. Nice staff, good location and very clean.
Clean and comfortable beds, bathroom clean, service great. and close to the boardwalk, we walked everything therefore, did not have to pay for any parking down town. very nice, will stay again next year and whenever we go there. very nice that we didnt stay longer!
Good central location in area for what I come to do every year. Drop my daughter off at CSUMB and do some golfing. Walking distance to plenty of dining options besides restaurant on site. Small spa on site is nice. If you catch one of their many specials, the stay is a great value for the money. Beds & pillows are a little too soft for my liking and parking is a little tight if you drive an SUV or minivan.
I liked the cleanliness and the feel like home of the place. I also enjoyed dining in the fine restaurant the hotel provides. The personnel was was polite and very accommodating. The proximity to to everything in the city was very much appreciated.
Central location, walking distance to downtown and nearby restaurants/shops. Easy parking. Under construction (not noted prior to making reservation). Bed and pillows were uncomfortable. Shower over tub did not drain appropriately.
Staff was so nice. we told them we were in Monterey to celebrate the bf's bday and they were nice enough to upgrade our room and send over a bottle of champagne for free :). It really made our trip special. The staff at the spa were great too, pretty much left us to do as we wished The food at Ernesto's (restaurant located in hotel) was a bit overpriced. Food was still good
The service was great and accommodations were perfect for our needs. The fireplace was a nice touch :)
Cute place with neat history. Staff is wonderfully helpful and friendly. Quality of facility and service is a great value. A bit of rennovation in progress, but staff was aware and considerate in room selection to minimize impact.