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Att vår kritik mot resturang servicen uppskattades av resturang managern, säkerheten på hotellet,den italienska ala carte resturangen på hotellet. Dyrt; servicen på hotellet, incheckningen, hotellläget,icke engelsk talande pesonal, nonchalanta receptionister samt hotellmanager.......förväntades mer av ett 5 stjärnigt hotell, inte värt mer än högs 3 stjärnor.
The price was great for a short stay. The hotel has a nice location on the water. You can rent snorkel gear, get in the water at the hotel, and see amazing Red Sea aqua life.
Breakfast, location, facilities, organised, cleaniness, flexibility of front desk: on day 1 were not able to give us the room we booked but after the first night booked us into a familiy suit, bigger what we booked Limo service poor, hagging by spa staff on the beach, Aqua Bar has some constant noise from underneath the pesestrian bridge (pumps?), disco at nearby lighthouse noisy (not every night though), food tend to be overpirced and boring at hotel restaurants
climate bathroom and boring menus
The staff was very friendly trying their best to please their Guests in well behaved manner. This indicates that they well trained to do so and also it is the culture of the in house to achieve customer satisfaction. Trivial incident, we attended an evening event (Bedouin Night) which was not at Renaissance standard (This excludes the folkloric Tanoura the actor was so good and also the food).
I liked best during my stay: all staff was trying to serve and help in a professional way that I have never seen before, simply they are very helpful and polite
Lovely location and grounds, spacious rooms, with good onsite options of recreation - snorkelling, diving and parasailing, decent choice of restaurants can be more professional on offsite tour arrangements - such as glass boat rides on naama bay (our driver was late by 30 minutes to pick us), and Mt Sinai climb at night (the guide turned up without any lights!). The shuttles to Naama bay needs to be hourly and complimentary.
I want to say that when we arrived to hotel there was only 1 room for us instead 2 reserved rooms. And i had no notification about it before!
Location I did not like the value for the money I paid. It was supposed to be a delux sea view room. There was nothing delux about it; and the sea view ... yes, I got a picaboo sea view, certainly not worth almost $200 per night. I also did not like that, when I was checking out, the receptionist tried to shortchange me for LE 100.
Underwater beauty, position, facilities. It took 45 minutes to check-in for two families at 2 AM, where nobody other than us, with 3 front desk members available. Yet another 30 minutes for the additional bed arrangement.
We enjoyed the swimming pools and beach area and loved the garden setting and look of the resort. The family suite was very comfortable and the staff were very friendly and generally very helpful. As a family with two children including a baby we found it difficult negotiating the steps every day with a pram especially at night - as the resort caters to families we would have expected ramps to access all areas not just some areas. The family suite contained a lovely kitchen but was totally empty of plates, cutlery etc which seemed a bit strange.
Events on the sea more
Great scenery, beautiful weather and nice location.
the spa,the design of the hotel,the breakfastand the staff are friendly the beach is small and the sea sports were expensive compairing with other hotels
everything is fantastic when i the currency prices exchange make me pay more than booking site. i should pay by doller.
It is avery good hotel for for a family it fit all ages . The food is not bad but it is not so good .
The best part of the hotel was the deal of "eat & drink as much as you can" and the indoor swimming pool. Location-wise the hotel is good in terms of being next to a shopping area called Soho Square where you get almost everything that you will find in Na'ma Bay (however, obviously on a little higher prices since Na'ma Bay is the city centre). Do not have complaints as such except we got a new/recently renovated room, which still required finishing and the hot water supply had some problems. The beach is nearby and shared with Sierra's parent hotel, Savoy, but the beach/seaside itself was not that great. Perhaps Ras Mohamed areas and Hurghada are much better.
Good facilities, very helpful and friendly staff, closely intergrated with Soho Square shopping and restaurants, shares some beach facilities with Savoy Hotel. Food is well presented, but fairly average. Many guests reported stomach problems. Hotel is very weighted to Russian guests.
Pretty and large hotel gardens/pools,easy 5-10min walk to lovely snorkelling beach and shopping/restaurant boulevard with fountains.Reliable hot weather (28c in nov).Good standard of singers in bar each evening.Only there 4 days,if longer would have enjoyed using sister hotel Savoy on beach.Plenty of poolside and beach sunbeds in nov- quiet season- and no towel bagging of SUNBEDS,what a pleasant suprise.Majority of guests Russian but we had no probs as other reviewers had. Bitten by flies while sunbathing at pool or beach,even with spray.Only thing putting me off going again. Beach cafe opened only at midday and poor choice.No morning coffee or afternoon tea in hotel,no tea tray in rooms.ALL Inclusive but nowhere for tea/sweet snacks round pool 10.30- 6.30.Only savoury snacks (pizza )12-5.So was bit hungry most days,particularly if lunch choice not to your taste.Meal choice large but samey and mostly lukewarm buffet.A/I Alcohol choice poor.Dark at 4.30 in nov so v long evenings- can be cool,always a breeze blowing,need a warm jacket.GUEST Relations are not fully aware of all trips available.Push for what you want-Check with stall holder round pool first!
The resort was all encompassing for those that enjoy that. The place was well set out and very enjoyable You felt captive to the resort. Prices were too high in the restaurants. The resort taxi service too expensive. As our stay was short, only at the last moment did we realize that there were univited taxis available outside the resort for use
It's really nice and safety place and we want to go to this hotel again
Great accessability to the excellent coral reefs on the hotel beach. Mini bus transportation to all hotel restaurants was very useful. Some of the restaurants were average. Next time, we would buy the more expensive meal voucher for the better restaurants.
The place is large and big but the building of oais is old need refibish ,the view bnice alot of activity in the hotel weather was nice their it is on top of a hill , the food is good the problem that hotel is not very clean , some of the public bathrooms in the resturent not clean ,
i travell alot all over the world because of job but the most interesting thing was the security man named ramy he made my stay ther funny and pleasent as is,if i want to come back just for hem(ramy) we chat alot and i think he is agood addition to the hotel to work inside the hotel i did not like the gate to the hotel i think its takes the charm of the hotel
nice enviroment the staff is not always very professional
quite, the beach, calm