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Location and facilities of hotel are excellent. Staff very helpful. Good variety of meals available each evening. Plenty of pools to choose from depending on if you are a family or a couple. All inclusive stated you were allowed water,wine or beer with your meal on an evening, however you had to request by the glass and sometimes waited for 15 minutes before you were served.
the swimmingpool the room was far away from the entrance of the hotel .. and there is no golf car to transport you
Yes!, the hotel is big and a golf car is needed to move from the room to the enterance of the hotel and vice versa
The room was spacy but the hotel denied to give us ground floor, although there were rooms available The hotel has problems in electricity and hot water supply.The safety box is out of order. The hotel room has no internet for apple
I like location ,the beach, reception was so friendly specially Abdelfattah and Mina ,breakfast was very good I enjoyed and will go again Housekeeping was slaw to respond
The layout of the buildings, nice to walk around resort. Hotel is older and needs to be refurbished. Breakfast finishes to early at 11am. when you make it to breakfast, you realize its not good (very poor quality), the shower head in bathroom was very bad, our sink kept clogging, the fridge of mini bar very poor, not cold and dirty, the electronic door lock brokedown on us once, couldnt get back into our room at 3am, had to wait for someone to come, it took them 25 min, if you dont have a no distrub sign, house keeping staff or maintenance personel knock on your door as early as 8h30am, if you dont answer the first time, they keep on knocking forever unti you answer the door, quality of room sercvice food is poor, no ice machine, when we ordered ice bucket from room service, they charged us.
Spacious, conveniently located near, but far enough from the noise and crowd of the Naama Bay; courteous staff. The rooms (at least the one I stayed in) are in need of immediate renovation. The upholstry was unbelievably worn and grimy, polish and paint are faded and peeling.
The room was confortable. The location in Naama Bay was good. The service and overall the staff I interacted with was a disaster. To mention some examples:1) One tried to sell me drugs, 2) I was refused the pool towels twice and the other two times they arrived one hour late, 3) Time for ordering drinks by the pool unacceptable. And other annoying things. We complained very loud and will never recommend that hotel to anybody.
The hotel staff were exceptional.
The resort is excellent! We stayed in the new side, beautiful pool and rooms. Our room was a Deluxe Family with a separate living room. Also great diving there as the other side of the resort is right by the red sea. Great place to relax. It's also a 5m walk to the Soho square. Many places to eat, considering is an All Inclusive, however the food is only ok, not that great dining experience. We found that many hotel staff didn't speak the bare minimum English.
The staff were very friendly and accommodating. The food was OK, but not great. The variety of fruit was poor during breakfast, and the snacks were not overly healthy. And I'm not quite sure why it was so difficult to get a reservation at the Italian restaurant.
The beach and snorkeling off the beach. The food - we both had mild food poisoning during our stay. Not a great selection, and quite repetitive.
I like the meal times. The fact that meals are available throughout the day. The pool bar was nice. The room itself was nice and the beds were comfortable. Made for a good nites sleep. My room key was deactivated on my second day. I had to go back to the receptionist to rekey it. There were no washcloths in my room upon arriving. Had to wait an hour to receive some.
The hotel staff were very friendly, always willing to help. Very clean, large rooms with a lovely balcony and a great view of the pool. Lots of choice of food some of which was cooked fresh in front of you. Would recommend staying in the new 'deluxe' side of the hotel which is where we stayed, as the swimming pools were great and the accommodation was lovely.
the spa,the design of the hotel,the breakfastand the staff are friendly the beach is small and the sea sports were expensive compairing with other hotels
It is avery good hotel for for a family it fit all ages . The food is not bad but it is not so good .
Events on the sea more
everything is fantastic when i the currency prices exchange make me pay more than booking site. i should pay by doller.
Great scenery, beautiful weather and nice location.
climate bathroom and boring menus
Lovely location and grounds, spacious rooms, with good onsite options of recreation - snorkelling, diving and parasailing, decent choice of restaurants can be more professional on offsite tour arrangements - such as glass boat rides on naama bay (our driver was late by 30 minutes to pick us), and Mt Sinai climb at night (the guide turned up without any lights!). The shuttles to Naama bay needs to be hourly and complimentary.
The price was great for a short stay. The hotel has a nice location on the water. You can rent snorkel gear, get in the water at the hotel, and see amazing Red Sea aqua life.
I liked best during my stay: all staff was trying to serve and help in a professional way that I have never seen before, simply they are very helpful and polite
Underwater beauty, position, facilities. It took 45 minutes to check-in for two families at 2 AM, where nobody other than us, with 3 front desk members available. Yet another 30 minutes for the additional bed arrangement.
We enjoyed the swimming pools and beach area and loved the garden setting and look of the resort. The family suite was very comfortable and the staff were very friendly and generally very helpful. As a family with two children including a baby we found it difficult negotiating the steps every day with a pram especially at night - as the resort caters to families we would have expected ramps to access all areas not just some areas. The family suite contained a lovely kitchen but was totally empty of plates, cutlery etc which seemed a bit strange.
The staff was very friendly trying their best to please their Guests in well behaved manner. This indicates that they well trained to do so and also it is the culture of the in house to achieve customer satisfaction. Trivial incident, we attended an evening event (Bedouin Night) which was not at Renaissance standard (This excludes the folkloric Tanoura the actor was so good and also the food).
Location I did not like the value for the money I paid. It was supposed to be a delux sea view room. There was nothing delux about it; and the sea view ... yes, I got a picaboo sea view, certainly not worth almost $200 per night. I also did not like that, when I was checking out, the receptionist tried to shortchange me for LE 100.
I want to say that when we arrived to hotel there was only 1 room for us instead 2 reserved rooms. And i had no notification about it before!
Breakfast, location, facilities, organised, cleaniness, flexibility of front desk: on day 1 were not able to give us the room we booked but after the first night booked us into a familiy suit, bigger what we booked Limo service poor, hagging by spa staff on the beach, Aqua Bar has some constant noise from underneath the pesestrian bridge (pumps?), disco at nearby lighthouse noisy (not every night though), food tend to be overpirced and boring at hotel restaurants
Our stay was so great and nice , excelent services and stuff . Non
The overall service is very good, all the staff comes round to greet and smile often, things get done fairly quickly upon request. The natural and beautiful coral reef at the doorstep is a big selling point for this property as well as the floral and fauna landscaping. complimentary wifi is a huge plus but it is only at the lobby so the description on your website about wifi in the room is incorrect The property can deal with some upgrade as the furnishing looks a little dated
The position, facilities and weather Unreliability of room servicing and incidence of stomach problems
Snorkeling on beach Internet not work on all rooms,WiFi failure ,type of foods not on the same level of five star hotel ,poor launch ,all times
Food is very good Staff were friendly The pool should be heated but it wasn't although the weather was cold. Ther was no baby sitter for babies under 1year
Excellent resort for young couple, Swimming pool & jazuzzi awesome.. Room cleanies & different styles done by them on quilt was very good.. Colour combination done in the room is very good..
Läget, stranden, trevlig personal Städningen av rummet kunde vara bättre speciellt badrummet rengöring av luftanläggning samt bädlakan kunde vara av bättre kavalité t.ex egyptisk bomull istället för syntet
Mat endast på två buffér blev väldigt tråkigt. Enormt långt att gå från vissa rum till frukost/pool/strand. Vi bytte rum 3 gånger... Många av faciliteter/aktiviteter var långt från hotellet. Inget för äldre människor.
Det var fantastiskt att det var så nära havet och att poolen var trevlig, med många aktiviteter. det kunde dock ha funnits en "mellanpool" för min som som tycker om att bada men ännu inte kan simma. Endel i personalen var inte så trevlig, framförallt de i receptionen, men många var gulliga! Hade gärna fått en rundvising för att hitta. Jag stukade tån på en dörrstoppare som satt konstigt i badrummet, men det flyttade de på direkt jag sa till, men ingen frågade hur det var med min tå. Det var inte tillräkligt med information om vad som gällde de olika typerna av all inclusive. På frukosten hämtade de tillbaka en juice som jag tagit, för att den inte ingick och det kändes jobbigt. Sen ingick inte gratisbuss på kvällen, vilket jag fått intrycket att det skulle göra. På det stora hela vad det dock ett bra hotell.
Ett otroligt stort hotell med typisk egyptisk arkitektur. Här finns allt inom hotellets område. Hotellet är uppdelat i två område, sport och front. Vid front ligger den fina poolen och stranden. All inclusive är att föredra, det är en bit att ta sig till andra restauranger. Dock har hotellet en bra italiensk restaurang.
Inget bytte hotell omgående Det mesta
Mycket dålig pool. Vattnet för kallt för att kunna bada I.
Att vår kritik mot resturang servicen uppskattades av resturang managern, säkerheten på hotellet,den italienska ala carte resturangen på hotellet. Dyrt; servicen på hotellet, incheckningen, hotellläget,icke engelsk talande pesonal, nonchalanta receptionister samt hotellmanager.......förväntades mer av ett 5 stjärnigt hotell, inte värt mer än högs 3 stjärnor.