Hotell i Tampa nära West Tampa

The staff (not managers) are friendly.

My stay at this hotel was entirely disappointing. I requested a room away from the elevators and had called twice to confirm this request and was given a room right next to loud creaky bumping elevators. My friend had ordered me room service to be in my room when I arrived as a surprise and it was never there and would not have been delivered had she not asked how I enjoyed my surprise food. At my insistence I was moved to a different room the next day and the day I left the hotel saw a BED BUG crawling on my pillow as I was getting ready. I alerted the staff who was appropriately horrified only to NOT hear from a manager for the next day and a half. After repeated calls and emails from me including one to a front staff who said she had seen the manager and was surprised I had not heard back only to be lied to by that same manager hours later that she 'only just arrived' and that was why my calls were not returned. Finally after a rant to a lower level manager the front desk manager was all of the sudden made available to me and finally an investigation into the bed bug was launched. What is MOST disturbing is because they themselves had not 'confirmed' this was a bed bug (which is very clearly was...I have photos) they could not tell me for certain that no one else was staying in that room. At the LEAST that room and neighboring rooms should have been closed and checked immediately but the managers were slow to take action and initially very dismissive. It is a DISGUSTING feeling to have the experience of knowing you slept somewhere that has bed bugs and all the effort I had to put in once I got home to try and decontaminate myself and my stuff to not infest my house and my baby's nursery. Most disheartening was the response from the hotel on the matter. I wish this review would let me submit the picture of the bed bug I took. I was forced to stay at this hotel because of an exam that was being given onsite but I will never stay at this or any related hotel again. Not even because of the bed bugs themselves, but because the hotel was so slow to respond and so dismissive, potentially putting others at risk as well by not quarantining the room(s).

My room had only lukewarm water and was extremely noisy.

When we opened up the mini bar it had not been cleaned in a while. Something brown had leaked in the bottom of the fridge. Very gross. We were told another guest had put some of their own things in the fridge and that's what made the mess. So no one ever cleans or looks in the mini bar? We were in a junior suite and you expect the room to be clean. Also there were 6 bed risers stacked up on the bedroom night stand. Will not be back again. Very disappointed in the hotel. You should not have to call the front desk to get your room cleaned.

early check-in

design was chaotic and confusing, no breakfast

Location and available transportation to airport

Stayed at this hotel due to early international flight out the next morning was assigned a room as close to the interstate highway as possible. Needless to say we didn't sleep all night. We were told the hotel was only at 70% occupancy so don't understand why we were given such s terrible room other than booking with Kyak rather than Hilton direct.

It was a nice facility. Staff were friendly. Pool was nice.

Staff were very poorly trained, almost every step of the way things were done poorly or incorrectly. They didn't have my reservation which was made through this booking agency so we were told we'd have to find another hotel with out kids. No apology. Staff were leaving with piles of hotel cookies for themselves as we just sat there with no place to stay for the night. The hotel blamed the booking agency and said they do this often, I asked why the hotel chooses to work them if they often leave their guests with no room for the night. Obviously the booking agency sells their unsold rooms and this works out for the hotel and they don't care that it sometimes leaves the customer with no place to stay. Finally we asked for a second manager and she was somehow able to get us a room at this sold-out hotel and the first manager then appeared with some cookies for the kids. Room service never brought the drinks we ordered and paid for, the cot didn't have a sheet, the bathroom sink was leaking from a pipe beneath it and the phone lines to the front desk were constantly busy when I tried to tell them about these things. Room service trays were left outside rooms for 12 hours at a time as cleaning staff walked right by, kind of gross to look at. The hotel double billed me for the room I had already paid for through kayak. They billed the credit card that they told me was just for "incidentals."The staff here really need some training in customer service and basic hotel management. One of the worst hotel experiences I've ever had. This hotel is very damaging to the Hilton brand.

the staff at the players club bar

THE ENTIRE HOTEL. THE WHOLE PLACE WAS OLD AND FALLNG APART.

right by freeway, no mention of that anywhere. VERY LOUD FREEWAY. they gave us earplugs ... its just kindle a crappy chain hotel. yuk.

Great location and bed was very comfy.

A/C was very noisy. Wifi was poor and the bathroom ceiling was falling down in spots.

I found some odd kind of little insects crawling around on the desk in the living room area. The fridge couldn't be used because it reeked so bad. My daughter wouldn't use the quilt because the padding was so old it was falling apart inside and was in small pieces and looked dirty. From the outside the hotel looks nice, however, don't be fooled.

Location is the best thing.... close to everything downtown - Restaurants, Mall, Ibor City.

First appearance was nice but room was not cleaned at all several times. I had to request soap and towels everyday because they were never replaced. If they did clean the bathroom always had a sour smell after as though they were using a dirty mop or towel to wipe down. They did not vacuum once in the 8 days that we were there. To top it off we came back to our room to find the room next door to ours propped open and the pillows from the bed were all on the floor and the maid was nowhere to be found. The room door was wide open for anyone to walk in and the same pillows that were put back on the bed had just been on the floor.. this is just GROSS. Nasty feeling and I didn't walk on the floor with bare feet. I will never stay here again. Save your money and go to another hotel.

Room wasn't nice and bathroom tub was gross

The "double" beds are very small. I had a reservation for 4 people and they gave us a room for two. I went to the front desk to look for a solution and they were charging us with extra fees to get a confortable stay. I cancelled the reservation and went to the Marriot accorss the street and we ended up paying almost the same for a bigger room and included breakfast. The Holiday Inn was horrible and the staff had a bad attitude. I'll never visit this hotel again

The staff, the room, the service

Clean and comfortable. Probably the best hotel for the price in the area. Place has a bar and restaurant too. Shower didn't shut completely off and room temperature was hard to control. Otherwise, no complaints.

Very nice and clean. Staffs are friendly and helpful.

First they couldn't find my reservation the guy in front desk did not have customer service skills ,second they gave the keys to the roomi went up to the room keys did not work went to them again to have them corrected but they seemed to have trouble with the key machine but apparently fixed it I go up to the room again and they still don't work this I did three times I still could not use them thank God one of the house keepers open the room for us once in found the bed to be sunk in the middle very squeaky tried to rest but to much noise from outside room door where the house keepers have their laundry room over all it was a very bad stay will never stay there again very unhappy I feel I was robbed from my money.

Decorated very well, nice suite we stayed in, The bathroom was great

Smelled like mildew outside our room there was an old plastic plant that might've been the culprit but we were also next to a spa room so I'm not sure but either way they should look into it

Nice, clean room not carpeted

Didn't know that our door faced the outside staff didn't have record of us when we checked in so we had to wait getaroom took a while to send them the information friend had an allergic reaction to the detergent used to clean towels, staff was not helpful in knowing what they were washed in

Never again

The pool

The shower was horrible

The bar by the pool was nice. We were staying here after Disney, because flying out of Tampa was cheaper. The price was cheap and close to the airport.

Tile floors. Door faces outside. Everything seemed like it was staying together with duct tape.