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They're staff were very accommodating I got a bunch of random charges for 'custom package' and 'upgrade' charge and didnt even get the room i had requested and paid for! It ruined my stay because it felt like a waste of my money. I ended up going down to have them removed, upon check out I had to request the removal of the fees a second time
Thanks to Collin at the front desk, my stay was perfect! He not only upgraded my room, but he ensured me he'd personally handle my concerns and he did just that. The hotel is central to everything downtown and you can walk everywhere. Parking is a drag, as you must valet park and it takes a minimum of fifteen minutes to get your vehicle if you're lucky. It also cost 45.00 a night to park...
Breakfast nothing everything was excellent
I really enjoyed the facilities and the proximity of the hotel. It was great that the hotel was attached to the PATH as well.
The amenities in the room were very nice; good entertainment and comfort. Great location to downtown core. Parking and access to the hotel is a little difficult, only because it's off Yonge St, the main street downtown.
Great room, very clean and spacious. Excellent location walking distance to Eaton's Center, St. Lawrence Market and theatre district. Close to Porter shuttle hotel. Workout room was small and parking and drop-off area very busy. Breakfast very expensive at the hotel, but Starbucks located across the street.
It was a total breeze from start to finish; Great location, Great staff, Clean, Quiet Comfortable!
Food and staff were excellent at the Bistro, and location was good. Water pressure was poor in shower and had trouble getting cold water in shower.
Great customer service, excellent location, reasonable price for the room service and the entire stay, kitchenette with all gadgets you may need, great facilities... The only drawback was a somewhat noisy AC unit but that did not prevent us from sleeping in a very comfortable bed.
I love the design and functionality...the bed is soooo comfortable. Gym was small but nice. air conditioning unit was a bit loud, but not unbearable.
Getting away Clean quiet
Location Rude staff that are very non accommodating. Very dated rooms
Comfy bed Delicious, impeccably cooked steaks Nice pool area El Labo soaps smell amazing Room service was very fast and friendly Very few gluten free items on menus Several times we had a hard time getting in touch with staff (consierge, maintenance, bell desk) Room was incredibly cramped and looked hastily repaired or shoddily renovated Room smelled of previous tenants body odour or cigarettes Closet light was clicking on and off sporadically Steam room in health facilities seemed unclean/didn't smell good
Quick getaway with the wife!! A little romance and peace and quiet! Enjoyed the ambiance, food, drink and service in the Library bar! Highly recommended
Deluxe Rooms are by far larger and more comfortable than Fairmont Gold Rooms, 500 sq ft vs 250 sq ft. I stay with Fairmont a lot and the old Canadian Pacific Properties are very grand. Staff is excellent. Restaurants offer decent food at a fairly high rate which you would expect at a hotel. The fireplace in my room is silly and its fake, they should just put a fern inside it. Housekeeping crew was great. I always tip them. The air conditioner was awful in 17-135. They tried to fix it twice. It was hot outside and the room was cooler but not cold. There was really nothing else I was unhappy with as I love Fairmont's high standards.
The staff was wonderful. They truly went out of their way to help me with my Internet problem. The view of the office building from my room. The fire alarm check that went on way too long. The construction down the hallway was very noisy. I could hear conversations in the next room and in the hallway.
Location, location, location... Awesome accommodations! Construction rescans renovations that were occurring when we were there...
staff was friendly. room was clean feel like iv stayed in better rooms for a lot less!!!!!
The Royal York has a great location and fabulous staff. The rooms are beginning to be renovated and the bathroom is TINY but they work. When they have good prices this is a great option!!
Loved the Olive Bar and convenience of dinning and shopping all in one :-) Nothing...
central location room was hot. small too. hotel needs h full redo. looks and smells old.
Centrally located Affordable valet parking Helpful staff Quick check in Quiet room Clothes iron was damaged No blow dryer was provided Sink did not hold water for shaving, stopper was broken Mirror was showing signs of corrosion Bathroom door made entry/exit difficult No USB charging ports Cleaning attempted to enter my room at both 7:30 AM and 8:45 AM. That was very unwelcome.
Beautiful newly renovated room, friendly staff and great location. The room could have been better sound proofed to noise in hallway. Could hear conversations of passerbys easily in the middle of the night.
Amazing staff, decadent surroundings, great views, incredibly comfortable beds and accommodations, Union station is across the street for transportation and the hotel itself is like visiting a landmark - it's beautiful. The price is high, but it's for all of those reasons. Thin walls. A lot of the comfort and decadence was dampened by some people who decided to have a "get together" around 11 PM next door that continued until about 2:30 AM. When it was down to 2 people you might guess what the next hour sounded like. Needless to say I did not sleep. I had to check out for an early flight around 4 AM, so I didn't bother kicking up a stink with management. I will next time though. I would stay again, but will request a room not joined if possible. Other than the inconsiderate neighbours, I loved the hotel.
The room was great - nice, clean and large. Plenty of stuff within walking distance. Do the hop on hop off bus if you are visiting. needed a new mattress
The hotel is beautiful. Really did a wonderful job remodeling. Rooms are quite large with generous seating areas and extra large bathrooms. Location is great.
The rooms were big and well appointed. The beds were very comfortable; so comfortable that I bought one of their pillows. Only a shower, albeit a large one, but no tub. Room could have used more light.
Great hotel in an excellent location. The "hop on hop off" bus tour has a stop within 1 block of the hotel. Several good restaurants within walking distance.
could have used a cash machine somewhere in the building.
Our room was spacious and comfortable. I did not realize that guests would have dogs in the hotel. I prefer a pet free location.
The hotel property was immaculate and was in walking distance to many places of interest such as Eaton Centre, St. Lawrence Market, Distillery area, St. Michael"s Cathedral, SONY Performing Atrs Center and many fabulous restaurants and bars. The employees of the hotel were motivated in making our experience a great one. The concierge staff were most helpful with their suggestions and directions.
Convenience, and super friendly helpful staff. Location was very good. if you want to use subway to get around it is perfect. Would have like to have known remodeling was in process.
We were very impressed with The Omni King Edward from the moment we arrived. The service is impeccable. The lobby, rooms, elevators - everything, really - is first-rate. Our only regret was that we could only stay one night, since it was a quick weekend getaway. This was our first time in Toronto, and we will be back - at the King Edward. Valet parking, at CAD$40-45 per day, is a bit excessive. Since we were there on a weekend, it was easy enough to find on-street parking.
The room size, decor, free internet access, and friendly helpful staff Nothing
Attentive staff Need exhaust fans in the bathroom Lack of TV stations in the lounge - why in Canada could we not see the Stanley Cup playoffs in the lounge???
People very friendly...Jon twigg very kind to get door leading into our room fixed. Door didn't work..had to wait to get fixed. Room not ready when we arrived at 330pm, had to wait 20 minutes in lobby. Bed not turned down second night we were there. Hairs found in our bathtub..
The location is great. Short walk to everywhere and multiple places to eat nearby. Be aware that you HAVE to valet park, which costs $50 per night per car. They do not give you the option to park yourself.
We inadvertently left somethings in the car that was valet parked. Our bellhop brought our bags up and immediately helped us with our situation. In a few minutes our other items were up in our room. It was so effortless. I also loved how well staffed if was and how ready they were to help us with anything.
Exceptional hotel. No breakfast included.
We stayed at the Cambridge Suites as part of a weekend getaway. In the heart of downtown and right around the corner from Massey Hall, the Cambridge Suites was withiin walking distance of everywhere we wanted to go. The suite was spacious and offered every convenience. The bed was extremely comfortable and the linens clean and crisp. The room was very quiet and the staff was most accomodating. We would definitely stay here again.
The room that we've stayed in is very clean and tidy. I also appreciate that there's two LCD tv in our suite...I think its a bonus! As a guest of the hotel, why do we have to pay for parking?!
The Cambridge Suites has been reliable. It is close to many attractions and not hard to get to. It is VERY convenient that you can leave your car there until 6:00 after check-out.
I compared alot of hotels for our long weekend visit to Toronto. The Cambridge seemed to offer the best value as far as price, location, and you get a suite not just a room. The room were clean, and recently refurbished. The staff was friendly and helpful. The bed was very firm, but we prefer it that way. The hotel has a strictly enforced no noise policy, which is something we appreciated. We were able to get the rest we needed after very full days taking in Toronto. The temperature in the room was a little on the warm side. Not uncomfortable, but we would have preferred it a little cooler. Weather outside was in the 90's. Turning the thermostat down did not seem to help.
The Location Yes, the club is not as should be, it is just name
When we booked the hotel there was indoor pool and restaurant . But they have only hottub which is great by the way. After booking , we get an email that restaurant will be closed. That wasnt fair really. Otherwise this is our second stay at cambridge Stafff really nice . Water drain in the living room never got fixed despite complaining. rooms are spacious.
Nice room layout and amenities Very quiet Room heater thermostat did not work well Elevator down button light did not work
Everything was great Everything
Utmärkt centralt läge, rent och prydligt. Genomgående trevlig och tjänstvillig personal. Lite inklämt lågt hotell mellan höghus varför utsikten var mindre bra. Renovering pågår, luktade målarfärg men inte besvärande.
City-nära läge, lugnt område, bra frukost, trevlig personal, rent Fick 90 cm hård säng (twin beds trots enkelrum bokat), litet rum, korridoren luktade sur heltäckningsmatta, lyhört mellan rummen, dyrt med tanke på standard
Att ha närheten i ett city som var lätt att hitta i. Upplevde det som att man kunde komma och gå utan större kontroll av personalen i receptionen.
Hjälpsam personal, fräscha rum Kanske dags att renovera lobbyn. Blev lite orolig när jag kom in vid incheckningen men blev iaf glatt överraskad när jag kom in på rummet.
Bra läge, flera restauranger i närheten. Välstädat, dessutom fick man sova på morgnarna,städpersonalen kom först klockan 11. Bara två kvarter till flygbussen. Allt var bra, kommer gärna på nytt.
Mycket trevlig och hjälpsam personal. Området mycket centralt och bra men kanske inte det mysigaste i Toronto. Mycket bra med strykjärn och strykbräda på rummet
Utmärkt service. Bra läge. Dålig belysning på rummet. Städningen då vi anlände kunde vara bättre. Ej fräscht i vissa detaljer i badrum och tak (lagat med grön tejp).