Hotell i Toronto nära Etobicoke

The bar/Restaurant staff was more pleasant. Service was good there. Reception Staff seem to be bothered by answering questions or providing services. I felt that I was their work routine by simply check in and out. And when my daughter went to ask for snack food, that was not well received either. No eye contact, not bothered to answer with a smile. Seen better service at a 2 star hotel

Staff were courteous and helpful. The booking process with kayak. I was charged in US funds and at no time during the booking process was that indicated. It was only after the booking was paid for and confirmed that I was advised the charges were in US funds. I would have paid much less booking directly with the hotel.

its proximity to the airport..... and you can feel relax, calm, and warmth!!!!!!! especially when you come from a long flight and just need to rest.....

Hotel needs desperate renovations in the hallways, rooms and elevators. Lobby is nice

staff and room location

The location was close to the airport since we had early flights and the shuttle was on time and efficient although the front desk did tell us we would not be making any stops but indeed make one stop at another hotel to pick up another couple. The bed was squeaky (recallit was room 207), which the front desk acknowledged and apologized for. However it was the cleanliness of the bathroom that was more of a concern--the bench in shower with towel on it has some hair on it.

It was clean. The staff is slow to address a customer. Two examples; two staff members were behind the counter while I arrived to check in, there was no one waiting in a line to be helped, it was just me. I stood there patiently for what seemed to be a longer than appropriate time to even be addressed, when I finialy had to say something such as "hello, can I check in?" The second example was the restaurant there within the hotel. It's an Italian themed place and after a long day of international travel, I just wanted to eat and then sleep. There was a hand written "sign" taped over the hours of operation that stated they would be closing at 9:00 pm. It was around 8:20-8:30 when I got there and I didn't want to trek out for a meal. NOT ONE RESTAURANT PERSON CAME OVER TO GREET ME. A kitchen worker saw me and we made eye contact, I was hoping that would have raised some concern on his end that a customer was standing there for over 5 minutes and still not seated. I left and headed to my room to get my rental car keys and midway down the elevator, I decided to try once more...only because I really didn't want to head out for a meal. The convenience of the restaurant within the hotel was appealing in this instance. When I arrived to ththe seating podeum, no one was there, but there was two workers near the bar, one of them rushed over and I asked if it was too late to get a meal. The rest of this experience at the restaurant was great.